The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
I have found some of stick on clothes labels are already curling back 😩 The stick on item labels have been great so far though!
Response from Petit-Fernand
Hello Emily,
Thank you for your feedback! We're glad to hear that you’ve enjoyed the stick-on item labels. We apologize for the issue with the clothing labels and appreciate you bringing it to our attention. Please know that we are committed to quality, and we will investigate this matter to ensure it doesn’t happen again. Your satisfaction is important to us!
Best regards,
Giulia Petit-Fernand Team
V
valentina F.
Rating: 2 out of 5
following a purchase from 27/08/2025
I have been purchasing heat-adhesive labels for several years. This time the ones received do not stick and keep coming off the garments
Translated reviews
Response from Petit-Fernand
Good morning Valentina,
Thank you for sharing your experience with us. We are sorry to hear that the heat-adhesive labels did not meet your expectations. We invite you to contact our customer service to find an appropriate solution. Your satisfaction is important to us.
Best regards,
Giulia from Petit-Fernand
E
Elisa S.
Rating: 1 out of 5
following a purchase from 19/08/2025
unfortunately both the heat-adhesive labels for clothes and the labels for objects came off within a week
Translated reviews
Response from Petit-Fernand
Good morning Elisa,
Thank you for your feedback. We are sorry that the labels did not meet your expectations. We assure you that our goal is to offer high-quality products. We invite you to contact our customer service to find an appropriate solution.
Best regards,
Giulia from Petit-Fernand
C
Claire K.
Rating: 2 out of 5
following a purchase from 27/08/2025
Unfortunately this batch of stickers are not staying on the clothes
Response from Petit-Fernand
Hello Claire,
Thank you for your feedback. We're sorry to hear that the product did not meet your expectations after the first wash. Your satisfaction is important to us, and we’d love to assist you further. Please feel free to reach out to our customer service for support.
Best regards,
Giulia Petit-Fernand Team
J
Julie A.
Rating: 1 out of 5
following a purchase from 31/08/2025
I haven't heard from my package for over a week
Translated reviews
Response from Petit-Fernand
Hello Julie,
Thank you for taking the time to share your experience.
We see that your order has been delivered and hope that everything is to your liking.
Have a nice day,
Sandra from C-MonEtiquette
M
Maureen C.
Rating: 2 out of 5
following a purchase from 05/09/2025
The ordered labels are not of super good quality for the price paid... those for shoes hold well, however those on clothes peel off despite the usage recommendations being followed..
Translated reviews
Response from Petit-Fernand
Hello Maureen,
I just contacted you by email with a solution. :)
Have a nice day,
Sandra C-MonEtiquette
F
Faty S.
Rating: 1 out of 5
following a purchase from 06/09/2025
I have never received my tickets
Translated reviews
Response from Petit-Fernand
Hello Faty,
Thank you for taking the time to share your experience. We are sorry to hear that you have not received your tickets. We have contacted you by email to find a solution :)
Alice C-Monetiquette
M
Mandy L.
Rating: 2 out of 5
following a purchase from 02/09/2025
I already ordered for my son when he was in kindergarten and had no issues, but this year I regret ordering for my daughter, all the labels are peeling off one after the other, I don't understand why? Disappointed with the quality but the design is still nice.
Translated reviews
Response from Petit-Fernand
Mandy, thank you very much for your loyalty.
We will resend the labels for your daughter.
I just sent you an email to confirm all of this.
See you soon,
Sandra C-MonEtiquette
R
Rosa M.
Rating: 1 out of 5
following a purchase from 25/08/2025
On one of the sheets the names came out blurry.
Translated reviews
Response from Petit-Fernand
Hello Rosa,
We greatly appreciate your comment. We are sorry that one of the names came out blurry. Your experience is very important to us.
We are available for anything :)
Have a good day,
Camille Petit-Fernand
N
Nicoleta B.
Rating: 2 out of 5
following a purchase from 26/08/2025
I paid for the product and another 7 euros upon pickup, which means I paid 15 euros for a few labels.
Translated reviews
Response from Petit-Fernand
Good day, Nicoletta,
Unfortunately, I do not quite understand your review. Your order has a total value of 9 € and you opted for free shipping via mailbox. Please do not hesitate to contact us so that we can learn more details about this issue.
I wish you a nice day,
Customer Service EsIstM
C
cecile D.
Rating: 1 out of 5
following a purchase from 05/09/2025
Very disappointing product, I previously bought adhesive labels and did not encounter any difficulties. This time, the labels do not detach easily from the backing, as if they were poorly cut. Really disappointed
Translated reviews
Response from Petit-Fernand
Hello Cécile,
Oh no! I am really sorry, this is a quality anomaly.
I have sent you an email with the confirmation of the return.
Thank you again for the trust you place in us.
Have a nice day,
Sandra C-MonEtiquette
C
Copina G.
Rating: 2 out of 5
following a purchase from 26/08/2025
I ordered for 2 children... the labels for the items are great, nothing to say, beautiful... but the labels for the fabrics are a total disappointment, they detach after washing..30 euros wasted....I have to buy others elsewhere
Translated reviews
Response from Petit-Fernand
Good morning Giovanna,
Thank you for sharing your experience with us. We are glad that you appreciated the labels for the items, but we are sorry to hear that the labels for the fabrics did not meet your expectations. We are constantly working to improve our products and your feedback is very valuable. We invite you to contact us directly to discuss your situation.
Best regards,
Giulia from Petit-Fernand
T
Talya E.
Rating: 2 out of 5
following a purchase from 26/08/2025
I moved from iron on to stick on labels - and they’re absolutely useless, I was saying to my husband earlier how they are already washing off!!!
Response from Petit-Fernand
Hello Talya,
Thank you for your feedback. We're sorry to hear about your experience and would love to assist you in resolving this issue. Please reach out to our customer service team, and we'll do our best to help you.
Best regards,
Giulia Petit-Fernand Team
F
fatiha A.
Rating: 2 out of 5
following a purchase from 05/09/2025
Choosing labels is complicated and not intuitive. I made a mistake on the size of the labels. The delivery time is not clear either. It can take up to 10 days. What stress. Your customer service has remained very evasive in its response.
Translated reviews
Response from Petit-Fernand
Hello Fatiha,
Thank you for taking the time to share your experience. We are sorry to hear that navigating our site and the delivery time did not meet your satisfaction. Your feedback is valuable and we will work to make our label selection more intuitive.
We hope to keep you among our customers and provide you with a better experience in the future.
Best regards,
Sandra C-MonEtiquette
J
Johanne P.
Rating: 1 out of 5
following a purchase from 05/09/2025
I am a regular customer but on the last lunch box ordered, the personalized label was poorly stuck so it peels off, I will never keep it as long as the first one and given the price, I am very disappointed
Translated reviews
Response from Petit-Fernand
Hello Johanne,
An email has been sent to you by our Customer Service to find you the best solution.
A huge thank you for your loyalty.
Have a nice day,
Sandra C-MonEtiquette
S
Sandra V.
Rating: 2 out of 5
following a purchase from 25/08/2025
Too big.
Translated reviews
Response from Petit-Fernand
Hello Sandra,
Thank you for your comment. We are sorry that the sizes were not to your liking. Your opinion is important to us and we will work to improve. If you need help with an exchange, please feel free to contact us.
Have a good day,
Camille Petit-Fernand
C
Cristina P.
Rating: 1 out of 5
following a purchase from 25/08/2025
The heat-adhesive labels detach from the clothes
Translated reviews
Response from Petit-Fernand
Good morning Cristina,
Thank you for sharing your experience. We are sorry to hear that the heat-adhesive labels did not meet your expectations. Our goal is to ensure the highest quality of our products. We invite you to contact our customer service to find a solution.
Best regards,
Giulia from Petit-Fernand
R
R B.
Rating: 2 out of 5
following a purchase from 25/08/2025
Fast delivery and nicely organised but stickers did come off a few days after washing.
Response from Petit-Fernand
Hello R.,
Thank you for your feedback! We’re glad to hear you appreciated the fast delivery and organization. We’re sorry to learn about the issue with the stickers. Your experience is important to us, and we will investigate this matter to ensure better quality in the future. If you have further concerns, please feel free to reach out.
Best regards,
Giulia Petit-Fernand Team
S
Salomé B.
Rating: 2 out of 5
following a purchase from 03/09/2025
Delivery delay too long, I am still waiting even though I ordered on September 3 and it said 5-6 days delivery time
Translated reviews
Response from Petit-Fernand
Hello Salomé,
We are sorry, we have followed up on your order, you can check your email, I have renewed your order.
Best regards,
Loriane from C-MonEtiquette
P
Pauline D.
Rating: 1 out of 5
following a purchase from 02/09/2025
the labels come off after a wash
Translated reviews
Response from Petit-Fernand
Hello Pauline,
Thank you for taking the time to share your feedback. We are sorry to hear that you encountered issues with our labels. Your feedback is valuable and helps us continue to improve the quality of our products.
I confirm the reshipment of the order.
Sandra
The C-MonEtiquette team
C
César C.
Rating: 1 out of 5
following a purchase from 23/08/2025
They come off
Translated reviews
Response from Petit-Fernand
Hello César,
I am very sorry to read your message.
Our labels are made to withstand washes so we have just contacted you to help you.
Good day,
Camille Petit-Fernand
C
Claudia L.
Rating: 2 out of 5
following a purchase from 23/08/2025
Too few stickers, not great quality.
Response from Petit-Fernand
Hi, I'm sorry for the inconvenience and I understand your frustration. We’ll contact you via email to find a solution :) Have a great day!
M
Mizuki B.
Rating: 2 out of 5
following a purchase from 01/09/2025
The iron-on labels come off easily after washing.
Translated reviews
Response from Petit-Fernand
Hello Mizuki,
Thank you for your feedback and we are sorry to hear that you have encountered problems with our iron-on labels. At C-Monetiquette, our priority is customer satisfaction, and we take your comments very seriously.
I just sent you an email with a solution. :)
Best regards,
Sandra
The C-Monetiquette team
A
Anne-Laure V.
Rating: 1 out of 5
following a purchase from 01/09/2025
The thermo adhesive labels do not hold and neither do the self-adhesive ones.
Translated reviews
Response from Petit-Fernand
Hello Anne-Laure,
Thank you for taking the time to share your opinion. We are sorry to hear that the labels did not meet your expectations. Customer satisfaction is our priority, and we take your feedback very seriously. We invite you to contact us directly via the contact form to resolve this issue and offer you an appropriate solution.
Your trust is essential to us, and we wish to provide you with the quality you deserve.
Sandra
C-MonEtiquette
A
Alice M.
Rating: 1 out of 5
following a purchase from 01/09/2025
I am very disappointed, I had ordered labels that never arrived... my daughter was very disappointed because we made them together and she was eagerly waiting for them.
Translated reviews
Response from Petit-Fernand
Hello Alice,
We are sincerely sorry to hear that you have not received your labels and understand your daughter's disappointment.
We have refunded you following your request.
Sandra C-MonEtiquette
L
Leprenia H.
Rating: 1 out of 5
following a purchase from 31/08/2025
Hello, I haven't received anything to date. Best regards.
Translated reviews
Response from Petit-Fernand
Hello Leprenia,
Thank you for your feedback. We are sorry to hear that you have not yet received your order. We have contacted you by email to assist you.
Sandra
C-MonEtiquette.
G
Galizia C.
Rating: 2 out of 5
following a purchase from 22/08/2025
I followed the instructions, pressing firmly with the very hot iron on the label (but first placing the provided sheet of paper on it).. waited a few days before wearing the sweater, but already two labels are coming off. One did not stick well, despite the correct pressure. I am very sorry, I will try again hoping for a better application, but I really believe I followed all the steps correctly.
Translated reviews
Response from Petit-Fernand
Good morning Chiara,
Thank you for sharing your experience with us. We are sorry to hear that you encountered difficulties with the labels. We assure you that our goal is to offer high-quality products and we are committed to continuously improving. We invite you to contact our customer service for assistance and to resolve the situation.
Best regards,
Giulia from Petit-Fernand
S
Sophie M.
Rating: 1 out of 5
following a purchase from 30/08/2025
I made a request to modify the order for a custom stamp. I received my initial order and it was not modified. Moreover, the stamp is not of good quality. It smudges on one of the corners, leaving a mark in addition to the inscription: I am disappointed at 30 euros for the stamp, it would be better to write it myself at home on the clothes.
Translated reviews
É
Émilie L.
Rating: 2 out of 5
following a purchase from 19/08/2025
The adhesive labels stick much less well than before
Translated reviews
Response from Petit-Fernand
Hello Emilie,
We invite you to contact us through our website to assist you.
We would need to know which labels are in question.
I wish you a good day,
Sandra C-MonEtiquette
S
Sergi M.
Rating: 1 out of 5
following a purchase from 19/08/2025
Hello, In previous occasions we bought heat-adhesive labels for clothing and it was perfect, they haven't come off in 2 years. This time, following the same process, they have all come off in the first wash. I can't request a refund because I have already used many, but I am not satisfied this time.
Translated reviews
Response from Petit-Fernand
Hello,
I am very sorry to read your message.
Your labels should not come off like that from your garments. We just proposed a solution via email.
Have a good day,
Camille Petit-Fernand
C
Claire O.
Rating: 2 out of 5
following a purchase from 22/08/2025
Labels have already started peeling off after only two weeks. Other brands previously used did not do this
Response from Petit-Fernand
Hi, I'm sorry for the inconvenience and I understand your frustration. We’ll contact you via email to find a solution :) Have a great day!
C
Charlotte M.
Rating: 1 out of 5
following a purchase from 21/08/2025
Still no order despite chasing & being told another has been sent.
Response from Petit-Fernand
Hi, I'm sorry for the inconvenience and I understand your frustration. We’ll contact you via email to find a solution :) Have a great day!
S
Soraya L.
Rating: 1 out of 5
following a purchase from 31/08/2025
The labels do not stick. I am not satisfied with the product.
Translated reviews
Response from Petit-Fernand
Hello Soraya,
I confirm the return of the entire order.
We apologize for this quality issue.
Have a nice day,
Sandra C-MonEtiquette
S
Sabrina B.
Rating: 1 out of 5
following a purchase from 31/08/2025
I haven't received anything, the pickup point is still closed
Translated reviews
Response from Petit-Fernand
Hello Sabrina,
Thank you for your feedback. We apologize for this inconvenience. Please know that we are committed to resolving this issue quickly. An email has been sent to assist you.
See you soon,
Sandra C-MonEtiquette
E
Elena J.
Rating: 2 out of 5
following a purchase from 21/08/2025
Unfortunately, the desired hippopotamus is only half well printed, on the other side of the hippopotamus it looks like the printer had lost interest.
Translated reviews
Response from Petit-Fernand
Good day, Elena,
I will contact you to get more information about it.
Have a nice day,
Customer Service EsIstMeins
E
Emma G.
Rating: 1 out of 5
following a purchase from 21/08/2025
The stick on labels don’t stay on after being washed.
Response from Petit-Fernand
Hello Emma,
Thank you for your feedback. We’re sorry to hear about your experience. Please reach out to our customer service so we can assist you further and ensure your satisfaction with our products.
Best regards,
Giulia Petit-Fernand
S
Sophie S.
Rating: 1 out of 5
following a purchase from 18/08/2025
Does not detach easily and does not stick well
Translated reviews
Response from Petit-Fernand
Hello Sophie,
Thank you for your feedback. We are sorry to hear that you have encountered difficulties with our products. Your satisfaction is our priority, and we take your comments very seriously. We have just contacted you by email to offer you a solution :)
Best regards,
The C-Monetiquette team
Z
Zoe G.
Rating: 2 out of 5
following a purchase from 30/08/2025
I am very satisfied with the quality of the labels but very disappointed with the stamps. Only one ink pad for two stamps purchased - I do not find that reasonable, considering the price of the product.
Translated reviews
Response from Petit-Fernand
Hello Zoe,
Thank you for taking the time to share your feedback. We are delighted to hear that you are satisfied with the quality of our labels. Regarding the stamps, we understand your disappointment and will take your comments into account to improve our offerings. Please feel free to contact us directly for any questions or suggestions.
Best regards,
Giulia C-Monetiquette
C
Christelle K.
Rating: 2 out of 5
following a purchase from 30/08/2025
I have been buying your labels for 4 years, and I am very satisfied. I paid for express delivery for my last order, I received it 1 week later, what’s the point of paying more for delivery, and receiving the package 1 week later. I am not satisfied at all, I request a refund for the delivery. Thank you for your understanding
Translated reviews
Response from Petit-Fernand
Hello Christelle, we are sorry for this inconvenience. We had not received a complaint from you, otherwise we would have reacted immediately. For your future orders, please contact us directly so that we can assist you faster. We will get back to you shortly.
Best regards,
Chiara C-MonEtiquette
A
Afonso F.
Rating: 1 out of 5
following a purchase from 30/08/2025
I did not receive my package.
Translated reviews
Response from Petit-Fernand
Hello,
thank you for your feedback. We are sorry to hear about this issue. We have just contacted you by email to find a quick solution.
Best regards,
Chiara, C-MonEtiquette
We use cookies for audience measurement and improving user experience.
English 