The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Nothing received more response g had to recommend elsewhere!
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer you. We are always available to help you. Luce C-MonEtiquette
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Imane Ghomich
Rating: 2 out of 5
I haven't received my order yet, so I'll give you my opinion.
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer you. We are always available to help you. Luce C-MonEtiquette
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SABRINA
Rating: 1 out of 5
I'm still waiting for my labels!
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer you. We are always available to help you. Luce C-MonEtiquette
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Eli Espada Heredia
Rating: 1 out of 5
Order has not arrived after 17 days
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Response from Petit-Fernand
Good morning, We are very sorry for this situation. I confirm that your order has been refunded. Good day, Camille Petit-Fernand
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Rocio
Rating: 1 out of 5
I have not received it yet
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Response from Petit-Fernand
Good morning Rocio, We will contact you this morning to help you as soon as possible. Good morning, Camille Petit-Fernand
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emma RICCI
Rating: 1 out of 5
The quality is really not top Not only that, but I've ordered twice now and each time the packaging is completely destroyed. I'm going to stop using this brand.
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Response from Petit-Fernand
Hello, we're sorry that you're not entirely satisfied with our products. I will contact you in the morning to discuss the matter. We remain available to help you? Luce C-MonEtiquette
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Katja S.
Rating: 1 out of 5
Ordered on 31.07.23. Still not delivered by 11.08.23 (today). Very disappointed. School already 1. week around. Never again!!!!!
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Response from Petit-Fernand
Once again, we are sorry that the post office has lost your order. We can assure you that we sent the labels from our side and we could not influence the post office. We have refunded your order in full and hope that you will give us another chance in the future.
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Ana Moreno
Rating: 1 out of 5
I have not received my order since the beginning of July, they sent it to me and it has not arrived yet I would like to ask for my money back.
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Response from Petit-Fernand
Good morning Ana, We are sorry to hear that you have not yet received your order. The second shipment we have sent you should arrive this week. Please let us know if the post office is late so that we can help you as soon as possible. Hello, Camille Petit-Fernand
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Mariana Morales
Rating: 1 out of 5
This is the second time I have ordered and it still has not arrived. I never have problems with the packages. I think this company is not serious.
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Response from Petit-Fernand
Good afternoon Mariana, We are sorry for this delivery anomaly. We have just sent you an email to give you more information. Good day, Camille Petit-Fernand
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Alice
Rating: 2 out of 5
Not received order placed 26th July
Response from Petit-Fernand
Hello Alice, We are sorry to hear you did not receive your order on time. Following our email conversation, a new shipment at our costs was sent to you today. Hope you receive it soon ?? Kind regards, Jessica, Petit-Fernand
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Alexander Fernandez
Rating: 1 out of 5
Good afternoon I placed an order for 2 combos for each girl and I only received one of each I am replying so late because I live in Venezuela and I had not received the order until 7/8 and I realize that it is incomplete.
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Response from Petit-Fernand
Good morning, We apologize for this error. We will contact you today to help you. Good morning, Camille Petit-Fernand
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Sandra S.
Rating: 1 out of 5
With my first order everything went great, price/performance was right. 2nd order, supposedly delivered but I haven't received it, I only ever get a status reply, it's not even in the system, I only have the confirmation by email with the order number where I could see the status delivered, but that's not true and as I said customer service sends a standard reply straight away which I can't do anything with?
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Response from Petit-Fernand
Hello Sandra, we are sorry that you had a bad experience with us. Unfortunately, since you did not provide an order number or email address in this review, we are unable to locate you. You can reply to the email we sent you so we can offer you a solution. We wish you a nice day. Elise, EsIstMeins
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Helen M.
Rating: 2 out of 5
Never received order
Response from Petit-Fernand
Hello Helen, We are really sorry there was an issue with the postal services and you never received your order! The order was correctly sent on our end, and I can see your order was subsequently fully refunded by us. Do not hesitate to contact us if we can help you in any other way! Kind regards, Jessica, Petit-Fernand.
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Lindsay Beurret
Rating: 1 out of 5
I still haven't received my order
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
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Lorène GRANGE
Rating: 1 out of 5
I've already bought clothes labels, they're great and hold up well. However, I bought labels to put on school supplies (felt-tip pens, etc.) and I'm disappointed because the labels peel off.
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Response from Petit-Fernand
Hello, we are sorry to read that you are not entirely satisfied with our products. I will contact you in the morning to discuss a solution. We are always available to help you. Have a nice day? Luce C-MonEtiquette
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Fadime K.
Rating: 1 out of 5
I placed an order on 30.07.23. I then received a shipping confirmation on 01.08.2023 that the goods had been dispatched. The following note was on my profile: You will receive the order between August 4 and August 9. In my opinion, it takes far too long, but fine. Unfortunately, nothing arrived today (09.08.23) and yesterday was my daughter's first day at school. I firmly assumed that the goods would be delivered today. So now I have to label everything today. If I had known this earlier, I would have opted for another company that delivers faster and that I can rely on. Because when I asked 3 days ago, all I got was general information about shipping. What a pity. Please contact me, as it is possible that the goods have been lost.
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Response from Petit-Fernand
Hello Fadime, We are sorry that you have not yet received your order. Your order was sent on Tuesday, August 01 as a standard letterbox delivery without tracking. The latest day of receipt is Monday, August 14. We have contacted you this morning. We wish you a good day. Elise, EsIstMeins
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Nicole
Rating: 1 out of 5
I have not received my delivery... unfortunately
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Response from Petit-Fernand
Hello Nicole, We are sorry that you have not yet received your order, it was sent on Tuesday, July 18, 2023 as a standard letterbox delivery without tracking. The last day of receipt was Monday, July 31, 2023, so your order should have arrived by now. We have contacted you this morning to suggest a solution. We look forward to hearing back from you. Have a nice day, Elise, EsIstMeins
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Kholoud A.
Rating: 1 out of 5
Ordered at the beginning of July but have not yet received an order and have contacted customer service without success. What a pity.
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Response from Petit-Fernand
Hello, we are sorry that you have not yet received your order. However, after checking, we realize that we have answered all your requests regarding the delivery of your order. We reshipped your order on July 29 at our expense. We have contacted you again this morning to propose a solution. We look forward to hearing back from you. Have a nice day, Elise, EsIstMeins
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Oumou SY
Rating: 1 out of 5
I've been a fan of your labels since my son's nursery, and he's now in CE2! Very practical for clothes as well as school and extra-curricular material. The only problem this year is that I got the size of the labels wrong.... In any case, super practical for us moms! I recommend 100 times! Huge time-saver! Y a juste a coller bravo a vous d'y avoir pensé! Thanks a lot!
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Response from Petit-Fernand
Thank you so much for so many compliments! We're delighted to have been part of your daily routine for so long! Have a nice day? Luce C-MonEtiquette
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hasan K.
Rating: 1 out of 5
i did not receive the labels even emailed them no response at all do not use this company really annoyed
Response from Petit-Fernand
Dear Hasan, we are very sorry to hear the postal services lost your order! We would like to contact you over the email to discuss this matter and find the suitable solution for you.
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Invité
Rating: 1 out of 5
I still haven't received anything,I already sent a complaint after 10 days,after that I should have waited another 10 but to date still nothing
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Response from Petit-Fernand
Good morning Oriana, we are sorry for the shipping anomaly by the postal service. We have rescheduled as requested, if you do not receive your order by the end of the week please do not hesitate to contact us at [email protected] and we will find a solution. Alessio, Petit-Fernand
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Justine
Rating: 1 out of 5
I had heard good things about this site but for me I will never order again for the simple reason that my labels never arrived... despite an email to the service I remain unanswered and disappointed not to have the labels for my son's first school year :/.
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. Please contact us directly by telephone on 05 19 88 01 72 so that we can return your order to you! We will be happy to help you. Luce C-MonEtiquette
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Invité
Rating: 1 out of 5
I have received absolutely nothing
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Response from Petit-Fernand
Dear Anouchka, We are sorry to hear that you have not received your order. We have tried to contact you by phone and email in order to help you as best we can. We wish you a pleasant day. Léa C-Monetiquette
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Olivia
Rating: 1 out of 5
I am very unhappy because they did not respect the delivery time despite paying a 9.50 surcharge.
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Response from Petit-Fernand
Good morning Olivia, We are very sorry to hear about this situation. We will contact you today to help you. Hello, Camille Petit-Fernand
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Martina E.
Rating: 1 out of 5
My order has still not arrived
Response from Petit-Fernand
Hi Martina, following our email conversation, we have now sent you a new replacement order at our costs ?? Hope you will receive it soon! Jessica, Petit-Fernand
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Lucie
Rating: 1 out of 5
order not received
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer you. We are always available to help you. Luce C-MonEtiquette
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María
Rating: 1 out of 5
I have not received my order
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Response from Petit-Fernand
Good morning Maria, We will contact you this morning to help you. Good morning, Camille Petit-Fernand
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Invité
Rating: 1 out of 5
Iron-on label that won't wash off! Shame on you for making us pay so much for this when we respected the protocol! I don't recommend it at all. Money down the drain.
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Response from Petit-Fernand
Hello, we're sorry you're not entirely satisfied with our products. I will contact you in the morning to find out what the problem is and to discuss what solutions I can offer you. We remain available to help you. Luce C-MonEtiquette
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Invité
Rating: 2 out of 5
I haven't received my parcel and they keep telling me the same thing and slightly different.
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Response from Petit-Fernand
Hello, we're sorry you didn't receive your order. As notified in the e-mail, your order has been shipped and is still in the postal service's lead time! Please do not hesitate to contact us again once the delay has passed! Have a nice day? The C-MonEtiquette team
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Lea
Rating: 2 out of 5
The labels look great, there's plenty to choose from, but there's a BIG BEMOL over time, despite all the precautions I take to install the labels on the garments according to the instructions, IT DOESN'T LAST OVER TIME... After 2 washes, it's all gone, a real shame...
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Response from Petit-Fernand
Hello, we're sorry that you're not entirely satisfied with our labels. Iron-on labels are not supposed to peel off if applied correctly. I've just e-mailed you to discuss the situation directly with you. Have a nice day? Luce C-MonEtiquette
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Gelsomina C.
Rating: 1 out of 5
Never received thanks
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Response from Petit-Fernand
Good morning Gelsomina, we are sorry for the shipping anomaly by the postal service. On 3/08 we provided a resend, your order should arrive soon. Please do not hesitate to contact us with any questions at [email protected] Alessio, Petit-Fernand
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Ana Gonzalez Garcia
Rating: 1 out of 5
Well it is my first order and since July 20 I still have not received it ... they gave me until August 3 and supposedly that day I'm not going to my house and leave it in my mailbox but never arrived or no one called me ... it's a shame that in the first order this happens ....
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Response from Petit-Fernand
Good afternoon Ana, We are sorry for this delivery anomaly by the post office. We have resent your order. Good day, Camille
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Imane
Rating: 1 out of 5
I bought a personalized water bottle. The label with my child's name came off and the stopper broke even though it had been used very few times. I don't recommend it at all!
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Response from Petit-Fernand
Hello. We are sorry that our products do not give you complete satisfaction. It is abnormal that it presents this type of anomaly. Please contact us at [email protected] or 05 19 88 01 72 so that we can find a satisfactory solution for you. We're here to help! Luce C-MonEtiquette
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Alice Garcia
Rating: 2 out of 5
The quality of the labels has been declining for some time. Despite the fact that we follow the instructions for applying and waiting, a large number are gone after the first wash!
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Response from Petit-Fernand
Hello. We are sorry that you are not completely satisfied with our products. It is not normal for our labels to come off. I will contact you in the morning to discuss a solution. We're here to help. Luce C-MonEtiquette
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Me v
Rating: 2 out of 5
The labels do not wash off. Impossible for me to recommend
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Response from Petit-Fernand
Hello. We are very sorry that you are not entirely satisfied with our products. I will contact you in the morning to discuss the problem. We are here to help you. Luce C-MonEtiquette
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Su
Rating: 1 out of 5
It did not arrive at the right time. It took over a month and I had to order it a second time. I will not request your services again. This is the third time this has happened to me.
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Response from Petit-Fernand
Good morning Susana, We sincerely regret this delivery anomaly on the part of Correos. However, we hope that our products meet your expectations. Good day, Camille Petit-Fernand
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Dilek Oksuz
Rating: 1 out of 5
I still haven't received my order....
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer you. We are always available to help you. Luce C-MonEtiquette
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Emmanuelle De Martinique
Rating: 1 out of 5
I did not receive my order
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer you. We are always available to help you. Luce C-MonEtiquette
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Hedley4Mum
Rating: 1 out of 5
I can only give 1 star as i still have not received my order. I contacted your team and got an standard response to say it had been shipped. Its been nearly 2 months since i paid for my order. Very dissapointed as i have used 3 other times in past will have to go elswhere from now on.
Response from Petit-Fernand
We are very sorry to hear that the post lost your order in the transit and the labels didn't arrive as a result. Unfortunately for us, we could not influence the Royal Mail services. We offered you a new shipment on our cost and the labels were shipped 24 hours after you contacted us. We hope the envelope will arrive promptly! Please, let us know if there is anything else we can do for you. Kind regards, Stacy
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Invité
Rating: 2 out of 5
I purchased the labels because they were guaranteed to be shipped by July 22, instead they arrived on the 24th after I no longer needed them
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Response from Petit-Fernand
Good morning, We are sorry you did not receive your order in time. Shipping actually takes a maximum of 10 business days. You received the shipment late but still within the time frame specified by the postal service. We remain available for any information sur [email protected] and wish you a good day. Alessio, Petit-Fernand
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