Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
concern the labels do not hold i left 72h before washing at 30 ALL AND PART, and not practical that sticks directly on the labels i would prefer the one to iron but good
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Response from Petit-Fernand
Hello. I'm sorry to hear that you are not entirely satisfied with our products. I will contact you in the morning to discuss the situation with you. Please note that we also sell iron-on labels! We remain available to help you. Have a nice day? Luce C-MonEtiquette
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Catherine Midrez
Rating: 1 out of 5
I simply haven't received my order! Can you please do the necessary?
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
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Xisca Suau
Rating: 1 out of 5
The order did not arrive.
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Response from Petit-Fernand
Good afternoon Xisca, we apologize for this anomaly in the delivery with the post office. We have refunded your order. For anything you need, do not hesitate to contact you again. Good day, Sandra Petit-Fernand
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Noelyn V.
Rating: 1 out of 5
I still haven't received the package the courier says to deliver it to me and I've been waiting for days.
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Response from Petit-Fernand
Good morning Noelyn, we are sorry for delay in shipment by the postal service. I have contacted you to find a solution. We remain available and wish you a good day. Alessio, Petit-Fernand
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Orelie
Rating: 2 out of 5
I have already purchased from this site but I am not completely satisfied. I bought 2 races for my son which are extremely difficult to open and close. They are already damaged after 1 year of use. I lost the cap of the gourd I sent a msg via Instagram never answered! So I had to buy another 8euros!!!! Knowing that the gourd costs almost 18euros! When the labels to stick to clothes it does not hold either! I won't order from them anymore!
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Response from Petit-Fernand
Hello. I'm sorry that you are not entirely satisfied with our products. I will contact you in the morning to see what can be done. We remain available to help you. Have a nice day? Luce C-MonEtiquette
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Invité
Rating: 2 out of 5
Hello I can't give my opinion because I haven't received my labels yet, is this normal?
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Response from Petit-Fernand
Hello Fahima, We're sorry to hear that your order did not arrive. We have contacted you by email in order to find the best possible solution to your problem. Have a nice day, Léa C-Monetiquette
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Invité
Rating: 1 out of 5
Nothing has come to me
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Response from Petit-Fernand
Good morning Francesca, we are sorry for the shipping anomaly by the postal service. I have contacted you to find a solution. We remain available and wish you a good day. Alessio, Petit-Fernand
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Julia B.
Rating: 2 out of 5
Very long shipping, stickers do not deliver what is promised
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Response from Petit-Fernand
Hello Julia. We are very sorry that you are not satisfied. The labels should not come off if all instructions have been followed correctly. Please contact customer service and describe the problem so that we can find the best solution for you. With kind regards, Ana
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Invité
Rating: 2 out of 5
It has arrived more than a month late and with the stickers mixed up from two children. All in all the stickers are the ones I like the most and have good quality.
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Response from Petit-Fernand
Good morning, We regret this delivery anomaly by Correos and we apologize for this error. Your packs should have arrived separately. We hope that in spite of everything, our products will meet your expectations. Good day, Camille Petit-Fernand
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Eva
Rating: 1 out of 5
I haven't received anything. :(
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Response from Petit-Fernand
Hello Eva, We're sorry to hear that you haven't received your order. Our customer service will contact you immediately to find a solution to your problem. Have a nice day, Léa C-Monetiquette
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Sheyenne Dhainaut
Rating: 1 out of 5
I haven't received anything in my mailbox.
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
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Caroline Renaut
Rating: 1 out of 5
I never received my order of almost 50
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
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Véronique Heisbourg
Rating: 1 out of 5
To date (August 14), I still have not received my order.
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
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Christine P
Rating: 1 out of 5
almost 10 days I'm waiting for my order and still nothing, but I've been charged.
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
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Charlotte
Rating: 1 out of 5
After having a delivery problem, the after-sales service was top notch.... Problem solved quickly... thanks I highly recommend... the labels are beautiful
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
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Sophie Jamotte
Rating: 1 out of 5
Never received!
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We remain available to help you. Luce C-MonEtiquette
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Invité
Rating: 2 out of 5
I still haven't received anything
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We remain available to help you. Luce C-MonEtiquette
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Invité
Rating: 1 out of 5
Hello, I have not yet received the order, are already 6 days when I wait, so I can not give you a positive review.
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
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Estelle
Rating: 1 out of 5
Label never received! Very disappointed 28 in the garbage can Never again
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
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Di Loreto
Rating: 1 out of 5
I did not receive my order and I have no response to my email but the order has been charged.
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We remain available to help you. Luce C-MonEtiquette
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Nathalie Vaast-Debast
Rating: 1 out of 5
I didn't receive my envelope, so I lost 30 euros! I would have liked a gesture from you but nothing came! I'll be sure to advertise with you!
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer you. We are always available to help you. Luce C-MonEtiquette
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Faustine
Rating: 2 out of 5
I followed all the instructions so that the labels would stick, but in the end I washed a garment twice and the label came off. I wash at 40 degrees, so I'm really disappointed with my investment for my son's first day of school. I had to buy a pad to anticipate the others coming off.
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Response from Petit-Fernand
Hello. We are sorry that our labels do not give you complete satisfaction. It is indeed abnormal for them to come off if the instructions have been followed correctly. I will contact you in the morning to discuss the solutions I can offer you. Have a nice day, Luce C-MonEtiquette
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Invité
Rating: 1 out of 5
It's twice now that I haven't received my order and no one is helping you apart from telling you to go and see your horrible neighbors!
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
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Mathilde
Rating: 1 out of 5
I still haven't received my order. In addition, I have contacted the service 3 times both by email and via Instagram and I still have no answer.
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
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Valérie Gautier
Rating: 2 out of 5
I received the order quickly, but one of the bottles arrived broken at the top. I'm very disappointed because it's the one for my son who's starting kindergarten. The rest of the order was fine, but I wouldn't recommend it in view of the broken bottle.
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Response from Petit-Fernand
Hello. We are very sorry that your cork arrived broken. I will contact you in the morning to arrange for it to be sent back to you! Have a nice day? Luce C-MonEtiquette
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Thara Bouhebbal
Rating: 2 out of 5
Hello, Very disappointed this time the printing was not done correctly. Last time everything was fine and the delivery was very long. But this time it's the opposite
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Response from Petit-Fernand
Hello. We are very sorry that your labels have a printing defect. I will contact you in the morning to arrange for them to be sent back to you! Have a nice day? Luce C-MonEtiquette
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Jocelin P.
Rating: 2 out of 5
I'm disappointed by my daughter's name tags. On the visual, her name was clearly visible with the chosen colors. On the real labels, it's very hard to read, it's very small and the colors don't make it easy to distinguish.
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Response from Petit-Fernand
Hello. We're very sorry that you're not entirely satisfied with our labels. I will contact you in the morning to arrange for them to be sent back to you! Have a nice day? Luce C-MonEtiquette
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Clare
Rating: 1 out of 5
My order never actually arrived dispite been told it was dispatch 2 august
Response from Petit-Fernand
Dear Clare, we are very sorry to hear that the post lost your order. Please, contact our customer service for the suitable for you solution. We are here to help you! Kind regards, Stacy
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Emilie Ta
Rating: 1 out of 5
Labels not received, but following my call I had the refund. however I had to manage to note the first name and surname of my son on all his belongings before his summer camp.
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Response from Petit-Fernand
Hello. We are very sorry about this delivery anomaly and we regret that we could not help you in any other way. Thank you for your understanding. Have a nice day? Luce C-MonEtiquette
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Davy .
Rating: 1 out of 5
Unfortunately, I can't share the experience of fast delivery that I had a day ago. I ordered on 02.08. and to date no order has arrived. What a pity.
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Response from Petit-Fernand
problem with the post has not arrived. Standard delivery can take up to 10 working days. If you ordered on August 2 and the labels were sent on August 4, delivery could still take place this week. We can give you more information if you contact our customer service and quote your order number. We are happy to help you!
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Mirella
Rating: 1 out of 5
I have not received my order and they send me a message that it has arrived and it should have arrived from the 26th to the 31st and nothing at all.
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Response from Petit-Fernand
Good morning, We are sorry for this delivery anomaly on the part of the Post Office. We will contact you this morning to help you. Hello, Camille Petit-Fernand
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A.
Rating: 2 out of 5
UPDATE: 14.8.23 Customer service has contacted me. I have asked for my delivery to be sent to me by express, as I can't wait another 14 for an order. Unfortunately, my request could not be granted! I now have my money back. But I am disappointed. I would have preferred the goods as they are really great. A real shame! And of course it's very easy to blame everything on the German postal service. Perhaps the French postal service also makes mistakes ;-) It's impossible to trace where the error lies, as the parcel is sent without tracking. I ordered on 31.7. According to the system, my order should arrive on 5.8. However, it also said that it could take up to 10 working days. I wonder how that can be? So I haven't received an order to date and have already contacted customer service after the 10 working days have expired. I received a standardized email. I contacted customer service again today. I will definitely use a different provider next time! School has been in session for a week and the teacher is causing me stress. You really don't need something like that.
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Response from Petit-Fernand
We are very sorry to hear that the order has not arrived due to the problem with the post office. We can certainly offer you a new shipment at our expense or other solutions. We are here for you and would appreciate you contacting us to find a solution for you. Unfortunately, there is no information about your name or order number and we have not been able to reach you. Ana from It's mine
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Jonathan C.
Rating: 2 out of 5
Delivery far too slow - not at all clear dispatch is outside of UK Actual stickers are good when they eventually arrive
Response from Petit-Fernand
Hello Jonathan, we are sorry to hear your delivery took a long time for your order! Your order was produced and dispatched within 48 hours and then, as stated on our website, delivery times can take between 3 to 10 business days. During that time we are completely dependant on Royal Mail ?? Kind regards, Jessica, Petit-Fernand
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Impact Nv Desimio
Rating: 1 out of 5
Nothing received more response g had to recommend elsewhere!
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer you. We are always available to help you. Luce C-MonEtiquette
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Imane Ghomich
Rating: 2 out of 5
I haven't received my order yet, so I'll give you my opinion.
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer you. We are always available to help you. Luce C-MonEtiquette
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Sabrina
Rating: 1 out of 5
I'm still waiting for my labels!
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer you. We are always available to help you. Luce C-MonEtiquette
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Eli Espada Heredia
Rating: 1 out of 5
Order has not arrived after 17 days
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Response from Petit-Fernand
Good morning, We are very sorry for this situation. I confirm that your order has been refunded. Good day, Camille Petit-Fernand
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Rocio
Rating: 1 out of 5
I have not received it yet
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Response from Petit-Fernand
Good morning Rocio, We will contact you this morning to help you as soon as possible. Good morning, Camille Petit-Fernand
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Emma Ricci
Rating: 1 out of 5
The quality is really not top Not only that, but I've ordered twice now and each time the packaging is completely destroyed. I'm going to stop using this brand.
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Response from Petit-Fernand
Hello, we're sorry that you're not entirely satisfied with our products. I will contact you in the morning to discuss the matter. We remain available to help you? Luce C-MonEtiquette
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Katja S.
Rating: 1 out of 5
Ordered on 31.07.23. Still not delivered by 11.08.23 (today). Very disappointed. School already 1. week around. Never again!!!!!
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Response from Petit-Fernand
Once again, we are sorry that the post office has lost your order. We can assure you that we sent the labels from our side and we could not influence the post office. We have refunded your order in full and hope that you will give us another chance in the future.
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