The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
The label came off in the wash (temperature 30 degrees). Not at all satisfied!!!
Translated reviews
Response from Petit-Fernand
Hello Bénédicte, we have just contacted you by email in order to help you. We apologize for this quality anomaly. Have a nice day, Sandra C-MonEtiquette
A
Alison O.
Rating: 1 out of 5
I bought a personalised water bottle. On the second time my grandson took it to school the seal on the lid came off and was unfortunately lost. The bottle, as you would expect now leaks and is not fit for purpose. I would like to add that I have been very pleased with the response from Petit-Fernand. Thank you
Response from Petit-Fernand
Hello Alison, we are sorry to hear that you are not satisfied with your water bottle. I have contacted you by email so we can help you with this matter ?? Kind regards, Jessica, Petit-fernand
G
Guest
Rating: 2 out of 5
We have been loyal for years, but this time, the thermal stickers are of poor quality, they peeled off in the first wash. I do not recommend them
Translated reviews
Response from Petit-Fernand
Good morning Maria Isabel, thank you very much for your message. We have just contacted you by email to help you. Regards, Sandra Petit-Fernand
I
Invité
Rating: 2 out of 5
Delivery unfortunately did not arrive. Nevertheless, quick refund.
Translated reviews
Response from Petit-Fernand
We are sorry that the labels have not arrived. Unfortunately, we are dependent on the delivery partner and could not influence the delivery by the post office. As the order has been lost, we have refunded you the total amount. However, we can always offer to resend the labels at our expense to find a solution. LG, Ana
M
Mercedes
Rating: 1 out of 5
Well, I've been waiting for more than a month for the order, so my rating right now is bad. It seems that there was an error with the address but no one called me or contacted me, so I'm still waiting for it.
Translated reviews
Response from Petit-Fernand
Good morning Mercedes, we hope your order arrives quickly. Good morning, Sandra Petit-Fernand
A
Anna R.
Rating: 2 out of 5
I have purchased several times from your site but lately I am not finding it as good as initially.... The adhesive labels tend to lift very easily while the ones to put on with the iron after the first few washes discolor
Translated reviews
Response from Petit-Fernand
Good morning Alessandra, we are sorry to hear that your order did not meet your expectations. We have contacted you by phone to propose a solution, we hope you will be satisfied. Good day Alessio, Petit-Fernand
I
Invité
Rating: 1 out of 5
Unfortunately the parcel has not arrived.
Translated reviews
Response from Petit-Fernand
We are sorry that you have not received your order. It was handed over to the post office on June 19th and the delivery depends entirely on the post office. We would like to check your address before we can send you the order again by e-mail.
H
Hansen
Rating: 1 out of 5
Unfortunately I have not received an order.
Translated reviews
Response from Petit-Fernand
Dear Mrs. Hansen. We are sorry that you have not received your order. It was handed over to the post office on June 19th and the delivery depends entirely on the post office. We would like to check your address before we can send you the order again by e-mail. LG, Ana from Esistmeins
I
Invité
Rating: 1 out of 5
Delivered a week after the order, when I didn't need it!
Translated reviews
Response from Petit-Fernand
Good morning Marta, we are very sorry for this delivery anomaly on the part of the Post Office. Have a nice day, Camille Petit-Fernand
A
Angélique Durand
Rating: 2 out of 5
I received the labels half-tied in the notebook, not very presentable I think and especially not practical.
Translated reviews
Response from Petit-Fernand
Hello Angélique, we're sorry about this error. We have just contacted you by email. Have a nice day, Camille C-MonEtiquette
I
Invité
Rating: 1 out of 5
Product never arrived in post!
Response from Petit-Fernand
Hello Mairead, we are very sorry to hear you are not satisfyed with your order. We have contacted you via email so we can discuss this matter further and find a positive solution. Kind regards, Jessica, Petit-Fernand
I
Invité
Rating: 1 out of 5
I have not received my order and I ordered it 20 working days ago.
Translated reviews
Response from Petit-Fernand
Good morning Nathalie, we have sent you an email to help you. Have a nice day, Camille Petit-Fernand
C
Caroline
Rating: 1 out of 5
Order not received. No response when trying to contact
Response from Petit-Fernand
Hello Caroline, following our email conversation, we have now manufactured your order again and it will be given to the postal services within 48 hours ?? We wish you good reception of your order and remain here to help should you require any further information. Kind regards, Jessica, Petit-Fernand
.
..
Rating: 2 out of 5
The delivery did not go well, I paid for delivery in 24 hours, but it took at least 5 days to receive it. Delivery is expensive
Translated reviews
Response from Petit-Fernand
Hello Claire, We have just refunded your shipping costs. Your order should have been delivered on time. Have a nice day, Camille C-MonEtiquette
I
Invité
Rating: 1 out of 5
Bad. Lack of information. I have not received the product yet.
Translated reviews
Response from Petit-Fernand
Good afternoon Loreto, we have sent you an email to help you. Best regards, Camille Petit-Fernand
M
Maria
Rating: 1 out of 5
I have not received my order. Please give me a contact telephone number to try to reach you. Thank you
Translated reviews
Response from Petit-Fernand
Good morning Maria, We have sent you an email to help you. Have a nice day, Camille Petit-Fernand
I
Invité
Rating: 1 out of 5
Nothing to say about the product, which I know well, but the order just didn't arrive.
Translated reviews
Response from Petit-Fernand
Hello Marie Hélène, following our telephone conversation yesterday, we can confirm that the refund has been made. Have a nice day, Sandra C-MonEtiquette
P
Paula Bello
Rating: 1 out of 5
Fatal express order. Delivered late. Product fine, as always.
Translated reviews
Response from Petit-Fernand
Good morning Paula, thank you very much for trusting us. We apologize for the delay of Seur. We have refunded the shipping costs. Good morning, Sandra Petit-Fernand
X
Xisca
Rating: 1 out of 5
I paid the €9.5 express delivery because I needed it urgently to mark my son's clothes before going camping and it took more than 7 days. It did not arrive on time and I had to look for an alternative. I wrote to claim at least the return of the express delivery and they didn't even answer me.
Translated reviews
Response from Petit-Fernand
Good afternoon Francisca, We are very sorry for this situation. We have sent you an email as soon as we read your message. Have a nice day, Camille Petit-Fernand
L
Laure Albertini
Rating: 1 out of 5
The delivery I paid 9eutos for chrono and they took several days to deliver to me.
Translated reviews
Response from Petit-Fernand
Hi Laure, we have just refunded you the 9.50 euros for the late delivery by chronopost. Have a nice day, Sandra C-MonEtiquette
C
CFM
Rating: 1 out of 5
A pack of 150 labels per child with only 20 iron-on labels and 40 adhesive labels that can't be used because the initials of the family name are missing. Expensive for the use to which they will be put. As a result, I'm going to have to recommend a competitor this time. What's more, the children's names are mixed up in the booklets, which is not at all practical. Jen had ordered several times before but I won't do it again.
Translated reviews
Response from Petit-Fernand
Hello Charlotte, we have contacted you by email to help you. Have a nice day, Sandra C-MonEtiquette
H
Hannah
Rating: 2 out of 5
I was sent someone else's labels that I can't use. I finally got the labels I ordered. I would like to order again, but now I'm stuck with labels I can't use or give away, so they will be going in the bin.
Response from Petit-Fernand
Hello Hannah, we are very sorry that you were sent the wrong order the first time around and that you are now left with an unwanted set of labels. This mistake was unfortunately due to a human error. We appreciate that throwing the labels in the bin is a waste and goes agaisnt our values to be as eco-friendly as possible, however, for data protection, we cannot share third party personal details. Please do not hesitate to contact us by telephone so we can discuss this matter with you! Kind regards, Jessica
L
Leïla
Rating: 2 out of 5
Fast delivery, and quick creation of the labels nevertheless I am disappointed the labels come off as of the first washing the labels objects are too large for the toothbrushes it is not really practical.
Translated reviews
Response from Petit-Fernand
Hello Leïla, we have just sent you an email to help you. We apologize for this quality anomaly. See you soon, Sandra C-MonEtiquette
L
Léa kuret;
Rating: 1 out of 5
Still nothing!
Translated reviews
Response from Petit-Fernand
Hello Lea, we've received your message and we've just replied. We hope to find a solution for you very soon. Have a nice day, Sandra C-MonEtiquette
M
María
Rating: 1 out of 5
The express courier service takes much longer than the website indicates. After making payment as express shipping, the labels arrived after our son left for camp. Two days after the promised date.
Translated reviews
Response from Petit-Fernand
Good morning Maria, we have just refunded the express shipping costs. Seur should have delivered your order in 48 hours. We apologize for the delay. Good morning, Sandra Petit-Fernand
M
Mylène De Berdt
Rating: 2 out of 5
Very long delivery time. Light packaging, at the price I paid for the labels (400), a reinforced envelope would have been the minimum, it arrived trampled and torn on the sides. The labels are very nice, but I just hope they hold up better than the previous ones which came off too easily after a few washes (without a tumble dryer).
Translated reviews
Response from Petit-Fernand
Hello Mylène, following our telephone conversation I can confirm the return :) Our apologies for this delivery anomaly. See you soon, Sandra C-MonEtiquette
A
alessandra
Rating: 1 out of 5
surely the mistake was mine in not choosing tracked shipping but I didn't receive the labels so I don't know how they are. I gave you 20 euros and I regret it
Translated reviews
Response from Petit-Fernand
Good morning Alessandra, we are sorry for this shipping anomaly by the postal service. We have sent you an email to find a solution to this inconvenience. Good day Alessio, Petit-Fernand
I
Invité
Rating: 1 out of 5
Not yet received the package
Translated reviews
Response from Petit-Fernand
Hello Céline, I've just contacted you by email to check your address and suggest a solution. Your order should have arrived several days ago. I am waiting for your reply to help you as soon as possible. Have a nice day, Sandra C-MonEtiquette
A
ABB
Rating: 1 out of 5
I never received my order or even a reply to my emails. However, my account has been debited...
Translated reviews
Response from Petit-Fernand
Hello Anne Lise, I'm sorry for you because we have sent you an email informing you that your order has been returned to us by La Poste due to an address error. We invite you to contact us by phone or email in order to help you. Have a nice day, Sandra C-MonEtiquette
C
Cindy Hauet
Rating: 1 out of 5
Unfortunately I can't comment on the quality of the products or their use, as I still haven't received my order. My order was shipped on June 16, today is July 4 and I still haven't received it. I'm a bit sad because I've only heard good things about this site.
Translated reviews
Response from Petit-Fernand
Hello Cindy, I have just contacted you by email in order to help you as soon as possible. We are available by phone from 9am to 5pm if you prefer. Have a nice day, Sandra C-MonEtiquette
I
Invité
Rating: 1 out of 5
I never got my order home
Translated reviews
Response from Petit-Fernand
Good morning Chiara, we are sorry to hear about this shipping anomaly by postal services. I will contact you to find a solution to this inconvenience. Good day Alessio, Petit-Fernand
A
Ar
Rating: 2 out of 5
The delivery times have not been met. They indicate 48 hours and it has taken 15 days, so I have not been able to use them for what I needed.
Translated reviews
Response from Petit-Fernand
Good morning Aránzazu, we regret the delay of delivery by Correos. The 48 hours correspond to the manufacture of our products. Best regards, Camille Petit-Fernand
Z
Zahara
Rating: 2 out of 5
Order placed with a 24h delivery service that I paid extra for, only to receive my order 4 days later. I consider it a big scam that made me waste my time and money.
Translated reviews
Response from Petit-Fernand
Hello Zahara, we have just refunded your chronopost delivery charges. Your order should have been delivered in 48 hours. Our apologies for this anomaly on their part. Have a nice day, Sandra C-MonEtiquette
I
Invité
Rating: 1 out of 5
I have not yet received the order
Translated reviews
Response from Petit-Fernand
Good morning Marlisa, we are sorry to hear about this shipping anomaly by postal services. I will contact you to find a solution to this inconvenience. Good day Alessio, Petit-Fernand
L
laura T.
Rating: 1 out of 5
The order never arrived....
Translated reviews
Response from Petit-Fernand
Good morning Laura, we are sorry to hear about this shipping anomaly by the postal services. As communicated to you by phone, I confirm that we have reshipped. We hope to receive it as soon as possible. Good day Alessio, Petit-Fernand
M
Mónica Jacqueline Navarrete Ma
Rating: 1 out of 5
I am waiting for some stickers a month ago, half of the order has arrived but not the stickers which seems to me what should arrive faster...I don't even know if they are going to arrive any day, I needed them for my son's clothes, he has started summer campus and his clothes don't have his name on them.
Translated reviews
Response from Petit-Fernand
Good morning Monica, we are sorry for this delivery anomaly. We have just sent you an email to help you as soon as possible. Good morning, Sandra Petit-Fernand
I
Invité
Rating: 2 out of 5
Very bad assistance. I didn't try the stickers because they arrived way after the due date so they didn't help.
Translated reviews
Response from Petit-Fernand
Good morning, we are sorry to hear that you are not satisfied with our services. If you have any concerns or questions, please do not hesitate to contact us at [email protected] Good day Alessio, Petit-Fernand
C
Cristina P.
Rating: 1 out of 5
I placed an order about a month ago and never received anything.I ordered two packages of labels for clothes and items. And I would have needed them.
Translated reviews
Response from Petit-Fernand
Good morning Cristina, we are sorry to hear about this shipping anomaly by the postal services. We have sent you an email to find a solution to this inconvenience. Good day Alessio, Petit-Fernand
I
Invité
Rating: 1 out of 5
I cancelled my order as soon as I received the visual because it did not conform to what I wanted... as a result, the labels were sent and I was charged.
Translated reviews
Response from Petit-Fernand
Hello Delphine, we're sorry to read your message after several exchanges with you by email. We will contact you by phone later today to better understand your request and help you. Have a nice day, Sandra C-MonEtiquette
S
Shola
Rating: 2 out of 5
Super quality like a few years ago Unfortunately, it feels like the magazine has been reduced by half while the price has remained the same? A note on the page would be nice
Translated reviews
Response from Petit-Fernand
Hello Schola, thank you for your order. We offer different sets with different numbers of labels. You have chosen the starter pack with 80 labels. We would like to know more details about your problem and will contact you by e-mail. LG, Ana
We use cookies for audience measurement and improving user experience.
English 