The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Despite 15 days for departure, the package arrived late
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Response from Petit-Fernand
Good morning Carlo, we are sorry to hear about this delay from the postal services. If you have any doubts or questions please do not hesitate to contact us at [email protected] Good day Alessio, Petit-Fernand
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Allison Jaune
Rating: 2 out of 5
Hello, your iron-on labels for clothes don't hold at all after one wash, everything has come off and yet I didn't follow your instructions which are in the leaflet, so I'm a bit disappointed with my purchase.
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Response from Petit-Fernand
Hello Allison, we're sorry your iron-on labels have come off when they shouldn't have. We have just contacted you by email to help you. Have a great day, Camille C-MonEtiquette
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Invité
Rating: 1 out of 5
The labels came off in the first wash, disappointed
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Response from Petit-Fernand
Hi Sonia, following our telephone conversation, I can confirm that it's not normal for the labels to come off. We will send them back to you within the next 48 hours. See you soon, Sandra C-MonEtiquette
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Invité
Rating: 1 out of 5
Ordered 100 labels and only received 90. Very disappointing.
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Response from Petit-Fernand
Hi Melissa, the 10 missing labels should be here soon :) So sorry for this manufacturing anomaly. Have a nice day, Sandra C-MonEtiquette
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Angélique BOIRON
Rating: 2 out of 5
A quality service, with parcel tracking. Too bad I had to pay 25 euros in customs fees on top of my delivery. I live in French Guiana, so France! 6 euros for delivery, and 10.60 euros for VAT and 25 euros extra for ordering outside the department. Sorry, but I won't be ordering from your site again, even though your products are of very high quality.
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Response from Petit-Fernand
Hello, we are sorry for this error on the part of the post office in French Guyana. As the delivery charges were already included in the order, the tax charges should not have been added. We have contacted you by email to find a solution together. Sincerely, Jessica - C'MonEtiquette
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Invité
Rating: 1 out of 5
I did not receive all my product labels.
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Response from Petit-Fernand
Hi Susana, we've just left you a voicemail to help you. Have a nice day, Sandra C-MonEtiquette
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Ana Ruiz
Rating: 1 out of 5
My complete order has not arrived. I ordered some labels and a personalized backpack with my son's name, and only the labels have arrived, which took many, many days. I claimed it last week and have not received any response.
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Response from Petit-Fernand
Good morning Ana, we have just replied by email. We are waiting to be able to help you. Camille Petit-Fernand
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Laura A.
Rating: 1 out of 5
absurd prices for very few stickers
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Response from Petit-Fernand
Good morning Laura, We are sorry to hear you are not satisfied with our products. Please do not hesitate to contact us at [email protected] if you have any concerns or questions. Good day Alessio
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Lea tessier
Rating: 1 out of 5
From theft 3 weeks still nothing received my daughter leaves for camp in 2 weeks. When I go to the website to log in it tells me I don't exist. But I've been debited.
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Response from Petit-Fernand
Hello Lea, we're sorry that La Poste has not yet delivered your parcel. We have just contacted you by email in order to help you. Camille C-Mon Etiquette
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Claude et Carla Mendes
Rating: 1 out of 5
The order was delayed and an e-mail was sent too late to give notice, which meant that another solution had to be found very quickly. In addition, the order was delayed and sent by green post, which is inconceivable. Because of all this, I couldn't find a solution to order labels elsewhere in time for my daughter's departure.
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Response from Petit-Fernand
Hello Claude, we're sorry for the delay due to a technical fault. Good day, Sandra C-MonEtiquette
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Mallo
Rating: 1 out of 5
I have always ordered these labels, I order 1.06.23 48h delivery ... I did not get my labels on time. I called the customer service unfortunately a problem and arrived ect ect ... no mail to warn me nothing. I placed an order anyway because the labels are fine. But deceptive delivery
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Response from Petit-Fernand
Hello Laura, we're sorry to read your message, but your order was produced within 48 hours, and delivered as agreed by La Poste in a green letter. The only way to be delivered in 48 hours is with chronopost. Our apologies for any misunderstanding. Have a nice day, Sandra C-MonEtiquette
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Siret
Rating: 1 out of 5
Order never delivered! No replies to my e-mails! No after-sales service!
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Response from Petit-Fernand
Hello Sonia, we apologize for this delivery anomaly by La Poste. We have just sent you an email to help you track your order. Have a nice day, Sandra C-MonEtiquette
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Antje
Rating: 2 out of 5
I ordered the goods on 29.5.23 with express delivery in 48 hours for an extra 9.50 surcharge. On 02.06.23, 4 days later, you marked the goods as shipped. It arrived on 06.06.23. By then it was already too late and our son was already on a school trip. I don't think it's right to demand 7 days and an express delivery surcharge for this. Otherwise, the product is functional and good.
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Response from Petit-Fernand
Dear Antje! You are absolutely right, the order should not take so long. I am very sorry for this situation and I will refund you the 9.50. Please let me know if you still want to use your labels or if you need the full refund. I am here to help you! LG, Ana
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Pas contente
Rating: 1 out of 5
This isn't the 1st time I've ordered from this site. Usually everything goes well but now the parcel is lost by Colissimo. They don't know when I'll receive it. When I contact Colissimo customer service, they tell me to contact the sender, and when I contact c-monetiquette, they tell me they're out of touch and that they hope I'll receive my order... Great work... No quid pro quo offered by c-monetiquette customer service. So the items are generally of good quality, but you still have to receive them! If you have a problem, you're on your own because customer service will do absolutely nothing for you!
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Response from Petit-Fernand
Hello, we are sorry to read your review, without order number or phone to help you. We are available from 9am to 1pm and 2pm to 5pm by email or phone to help you with your order. Have a nice day, Sandra C-MonEtiquette
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Maurine Costa
Rating: 1 out of 5
Received blurred labels that don't stick very well. Very disappointed, MY first order went well. The quality of the product has dropped. Unfortunately, this will be my last order.
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Response from Petit-Fernand
Hello Maurine, we tried to reach you by phone to help you as soon as possible. Have a nice day, Sandra C-MonEtiquette
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elodie boehm
Rating: 1 out of 5
Order never collected. No response from customer service
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Response from Petit-Fernand
Hello Elodie, an email was sent to you two days ago to help you with your order tracking. Have a nice day, Sandra C-MonEtiquette
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Paula Z.
Rating: 1 out of 5
Super baja calidad. Pixelado y borde no definido. Se ven feas, hechas rapidas y poca calidad
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Response from Petit-Fernand
Buenos dias, sentimos que tus productos sean pixelados. Puedes contactarnos si tus productos no cumplen con las expectativas. Estamos aqui para ayudarte. Camille Petit-Fernand
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Invité
Rating: 1 out of 5
Order placed on June 6th to date still not received so-called address problem when my name is on the mailbox
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Response from Petit-Fernand
Hello Alexia, unfortunately delivery errors or delays can occur due to the carrier. On our part, we are doing everything possible to help you, and your order has been sent a second time. We hope it will be delivered very soon. Have a nice day, Sandra C-MonEtiquette
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S.R.
Rating: 1 out of 5
I received an email that my order was delivered incorrectly. Replacement delivery should come. Nothing received so far!
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Response from Petit-Fernand
Hello Stefanie, we are sorry that the second shipment has still not arrived. However, it was sent on 13.06. Please contact our customer service directly if you still haven't received anything by 25.06. Have a nice day! Matilda
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Invité
Rating: 2 out of 5
It took me almost 1 week to receive my order, so I didn't need it when the time came?
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Response from Petit-Fernand
We apologize for the delay in delivery. Have a nice day, Sandra C-MonEtiquette
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LEYLA DJOUAD
Rating: 1 out of 5
Failure to meet delivery deadlines
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Response from Petit-Fernand
Hello Leyla, we're sorry to read your message. Please contact our Customer Service if you have not received your order. Have a nice day, Sandra C-MonEtiquette
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Invité
Rating: 1 out of 5
Enormous delivery time, I still haven't received them. Ordered on June 5th.
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Response from Petit-Fernand
Hi Alexandra, we've just left you a voicemail to help you as soon as possible :) Have a nice day, Sandra C-MonEtiquette
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Alyson Tedeschi
Rating: 2 out of 5
Extremely long delivery time, order placed on June 1 and received on June 14
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Response from Petit-Fernand
Hello Alyson, we're sorry about the delay with the post office. Have a nice day, Sandra C-MonEtiquette
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Fanny
Rating: 2 out of 5
Very good product but received 2 weeks after ordering!!!! My son has already returned from the trip I ordered!
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Response from Petit-Fernand
Hello Fanny, we're sorry for the delay. Have a nice day, Sandra C-MonEtiquette
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D.
Rating: 1 out of 5
I wouldn't recommend it again! Order cancelled immediately because the colors requested were not the right ones, yet I received the labels and was obviously charged.
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Response from Petit-Fernand
Hello, We are surprised by your message and apologize for this printing anomaly. Have a nice day, Sandra C-MonEtiquette
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S. R.
Rating: 1 out of 5
Item never received. Emailed customer service but never received a response.
Response from Petit-Fernand
We are very sorry to hear that the order didn't arrive in time. We would like to check your address and offer a few solution over the email. Kind regards, Stacy
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Invité
Rating: 1 out of 5
Never arrived
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Response from Petit-Fernand
Good morning, we are sorry for this shipping anomaly by the postal services. I confirm that we have proceeded on 09/06 to refund your order. We remain at your disposal and wish you a good day Alessio, Petit-Fernand
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Ilenia
Rating: 1 out of 5
The order never arrived. I contacted customer service and they sent it back to me.... To date nothing has arrived. Neither the first order nor the second order. This is the second time this has happened. Too bad because the labels are great
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Response from Petit-Fernand
Good morning Ilenia, We are sorry you did not receive this second shipment either. I have taken care to send you a message to resolve this inconvenience once and for all. Good day Alessio, Petit-Fernand
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Kylie
Rating: 1 out of 5
Ordered in the 1st June and received an email to say 2 days delay in production- fair enough. It is now 15 days on and their status says complete but I am yet to receive my order. I am gutted these have not arrived as it was for my sons nursery. I was excited to iron and stick everything on before his big first day and now I don't get that chance and the shine has been taken away! They don't answer and just automated responses to emails with no tracking details.
Response from Petit-Fernand
Dear Kylie, thank you for your review. We are sorry to hear that the labels didn't arrive in time. We wish to help you out and get in contact with you, however we do not see any unanswered emails or way to contact you as you hide your contact information. Shipping process depends on the provider and if for some reason the Royal Mail lost your order, unfortunately we, same as you are, can not not influence this but only be a victims of their services. If you would get in contact with us, we can surely offer you a solution suitable for you. Looking forward to hear from soon, Petit-Fernand team.
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Ester
Rating: 1 out of 5
Almost a month after purchase and I have not received my order.
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Response from Petit-Fernand
Good morning Ester, we have contacted you by email as soon as we read your message. We hope to hear from you soon in order to help you as soon as possible. Have a nice day, Sandra Petit-Fernand
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Luigi
Rating: 2 out of 5
The product ordered did not arrive. After reporting the problem the refund arrived quickly.
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Response from Petit-Fernand
We apologize for this delivery anomaly. Good day, Sandra Petit-Fernand
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C.M
Rating: 2 out of 5
Unfortunately not waterproof and keep coming off
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Response from Petit-Fernand
We are very sorry to hear this. Something like this should not happen. Can you please email us how hot your dishwasher was and any other relevant details? We will try to find a solution after your reply. MFG, Ana
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AUDREY FAUVEL
Rating: 2 out of 5
I had chosen a black spider logo and to my great surprise the logo is all white so you can't see anything disappointed
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Response from Petit-Fernand
Hello Audrey, we've just sent you an email to help you understand your request. Have a nice day, Sandra C-MonEtiquette
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Invité
Rating: 1 out of 5
I ordered a while ago and it arrived after about 10 days I redo another order and after about a month still nothing has arrived!
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Response from Petit-Fernand
Hello, We are sorry :( Your order was shipped on May 17. I will send you a private message to help you. I wish you a good day,
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DGD
Rating: 1 out of 5
Order placed on 27/05, payment made, I still haven't received anything.
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Response from Petit-Fernand
Hello Daniela, this is not normal because we sent your order a long time ago. Could you please confirm your address (you can reply to the e-mail I've just sent you). Good day to you, Mathilde
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Maurine Costa
Rating: 2 out of 5
Very disappointed by my last order, my first experience had been perfect but this time I received my labels all blurred and with a big delay in shipping ... too bad.
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Response from Petit-Fernand
Hello Maurine, we're sorry about this? Can you send us some photos? I've just sent you an e-mail. Good day to you, Mathilde
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Mel
Rating: 2 out of 5
Hello, the last labels did not stick once put in the machine.
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Response from Petit-Fernand
Hello, you ordered self-adhesive labels for objects. Or is this another order? I'll send you an e-mail to clarify the matter. Have a nice day, Mathilde
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Cécile
Rating: 1 out of 5
The writing was too small and the labels peeled off on the 1st slap.
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Response from Petit-Fernand
Hello, the labels should obviously not come off! I've just e-mailed you to try and find a solution. Have a nice day, Mathilde
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Johanna DUFAU
Rating: 1 out of 5
The iron-on labels didn't hold, they all came off in the first wash ... it's the first time this has happened, the first order I placed I didn't have this problem ... this time I wasted my money and my labels.
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Response from Petit-Fernand
Hello Johanna, this shouldn't happen! I'll send you a private message to sort it out. Have a nice day, Mathilde
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Angeles
Rating: 1 out of 5
I have never received the labels
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Response from Petit-Fernand
Hello, We are sorry. The order was shipped from our side. I see that your order has been refunded after your contact with our customer service. Have a nice day, Mathilde
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