Customer reviews of Petit-Fernand

I didn't receive my labels on time, it's 09/06 and I still haven't received anything and now they're useless.

Unfortunately for the second time in a row the order did not arrive after a long wait.

I never received what I ordered!

They don't stand up to washing

Never received the order

This was my third order and my last! The first time I thought I must have made a mistake to get the iron-on labels to peel off, so I gave you the benefit of the doubt. The second time I thought it was my iron that wasn't heating enough or too much. And then I invested in a mini press, so I could control the temperature down to the degree, for my third order. Having followed all the instructions, nothing happened, the labels all came off and some didn't even wait for the first wash. I'm very, very disappointed with the quality.

Very long waiting time, never happened to us before. Ordered the goods on 29.04.3023, transferred the money on 05.05.2023, the goods were sent on 10.05.2023 (3-10 working days) and I still haven't received the goods today (31.05.2023). This doesn't make me all that happy.

I paid extra to receive express shipping and not only did it not arrive on time but it exceeded the normal time. Also the quality of the labels not as before. The labels on the shoes peel off after 2-3 uses and the self-adhesive labels on the clothes came off in the first wash I did in the washing machine. I have been a customer for years and this had not happened to me, in previous orders....

I have not yet received my order

I have not received my order, even though I ordered it twice.

I ordered labels for sugared almonds, I asked for express delivery to be sure to receive them on time, I ordered on 17/05 I received the order on 25/05, it was too late I had to improvise labels myself, now I find myself with labels that I no longer need.

Mala pprque me no me llega elmprodu to desde hace 25 dias que hice el Pedido

I haven't received anything yet, I would like to hear about the goods or info for a refund

I never received my order!

I have yet to receive my order despite flagging it with customer service. This is incredibly disappointing.

Extremely poor quality. The rather expensive personalized bottle was broken very quickly. It was neither dropped nor put in the dishwasher. Warranty is not provided by the company in accordance with legal requirements. A 20% discount for a bottle where the coating crumbles off after less than a year of regular use is completely inappropriate. Unfortunately I can't upload photos here, but I will try Google. Hands off this supplier!

The stickers come off easily after 2-3 washes. I have already found one in the machine.

Two orders placed a week apart and both arrived at the same time. Because there was a problem when paying for the first order. Mail sent to customer support, who didn't get back to me. As a result, the labels arrived and my son had already left on his school trip.

Very long delivery times

Received the parcel too long, ordered a week in advance for my son's school trip, I couldn't use the labels on his clothes because I received them too late.

Never received my order. It was delivered elsewhere, due to a labelling error on your part. I'm disappointed because I really needed it, I had to order on another site more reactive. However, the customer service team was very sympathetic and offered me a refund, which I'm still waiting for. Even if this has been resolved, I'm still obliged to give it just one star.

Order placed on 07/05/2023 and still not received Maybe one day I will receive it Because almost 5 euros delivery is expensive to pay for this delivery

The 48-hour service is the time it takes to get it ready for you, and then 3 to 10 working days if you are lucky. You have to order well in advance. Customer service does not respond to complaints are general automated emails.

Hi. I ordered the labels on 12/05/2023. We are at 19/05/2023 and I still don't have them. The phone number that appears on the web is a 902 (I think it is forbidden to use it for customer service, if I am not mistaken) always with the little song "at this moment we can't attend you, leave a message". Well, so far my experience is not very good.

I was satisfied for years. Ordered at a discount. It's been 4 weeks now. Goods still not received. Customer service does not answer in German. What a pity

The labels didn't arrive on time. I had to find another solution (Amazon, ordered on Saturday and received on Sunday) to label my son's things before he left. This is due to an inconsistency in the display of delivery times on your site. When choosing the delivery method on the site, before paying for the order, the delivery time indicated by green letter is 2-4 days. Once the order has been paid for, the site indicates a delivery time of 3 to 10 days. I would have chosen chronopost if I'd known beforehand that it could take 10 days! I'm very disappointed.

I have not received it

Never recieved my item and no communication

I have not received my order

I ordered on April 28th and it's now May 15th and I still haven't received the labels!

I did not like the shipping, they lost my order, I needed it for the nursery and they sent it again by the same method, very bad experience especially when you need it and it is delayed.

I am always satisfied with the labels. However, I was surprised not to automatically benefit from the offer that was advertised on the site for my spontaneous order.

Still haven't received my order without any news. Please contact me

It's been 2 weeks since I received my order.

I have not received my order.

Product not received

Unfortunately, I cannot report positively this time. The labels cannot be removed by hand, only by using a knife.

Hello I'm very disappointed I've always ordered my labels from you being more than satisfied and I've even recommended you my daughter today is 17 years old her doudou still has the name on it to this day I have a 7 month old baby I ordered 100 labels from you once received the texture changed very difficult to peel off the board and from the first wash they don't stick anymore I'm sorry but I must not leave a good evaluation and in the first place I'm very disappointed. to remove from the board and from the first wash they no longer stick I have well respected the way to do with the iron I'm sorry but I must not leave a good review and in the obligation to recommend on another site it's really too bad I've always trusted you

I never received my order. 1st time this has happened. More than 31euros

I did not receive the product.