The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
I ordered 70 self-adhesive textile labels. Most of them come off in the first wash.
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Response from Petit-Fernand
Hello Caroline, we have just contacted you by email to help you :) It's not normal for labels to come off. Have a nice day, Sandra C-MonEtiquette
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alizee vigier
Rating: 1 out of 5
I have not received my order
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Response from Petit-Fernand
Hello Alizée, an email was sent to you this morning to help you with the order tracking. Have a nice day, Sandra C-MonEtiquette
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María
Rating: 1 out of 5
The heat-sensitive labels and stickers have peeled off with the first wash, now I have to buy something else.
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Response from Petit-Fernand
Good morning Maria, we just wrote you by email to help you. Hello, Sandra Petit-Fernand
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JL
Rating: 1 out of 5
The shipment has not arrived yet!
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Response from Petit-Fernand
Good morning Jose Luis, we have contacted you by email to help you, because it should have reached you. Good morning, Sandra Petit-Fernand
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Monserrat Fernandez Gayo
Rating: 1 out of 5
Disastrous! This is the second time that my order has not arrived. First they give me a long time and finally nothing. I gave it a chance, but I no longer risk being left stranded again. They haven't refunded my money yet either.
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Response from Petit-Fernand
Good morning Monserrat, we regret this anomaly in the delivery with Correos. Don't worry, the refund has been made as soon as you ordered it. It will be reflected in your account in the next 5 working days. Have a nice day, Sandra Petit-Fernand
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Dedoncker Ingrid
Rating: 2 out of 5
This isn't the first time I've ordered from them, but it's the second time it's taken more than 3 weeks to arrive. I'm up to 12 working days for a postal shipment. So I can't yet tell you if the work is well done, but I think it's too much, even if the post office isn't the fastest, they'll have to find another solution. 3 to 4 days seems reasonable to me, but no more.
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Response from Petit-Fernand
Hello Ingrid, we are sorry to read that your order was delivered late with the Post Office. We are surprised because our shipments are usually fast. We apologize for the delay. Very nice day to you, Sandra C-MonEtiquette
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Julie Wingerter
Rating: 2 out of 5
Hello, There was a buzz after I paid for the order. Nothing appeared on my account about my orders, no confirmation email. I waited and refreshed the pages. There was nothing. So I started again and ended up with 2 identical orders and 60 labels. It really annoyed me.
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Response from Petit-Fernand
Hi Julie, we've just got off the phone with you to talk. Have a nice day, Sandra C-MonEtiquette
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Rime Rimou miled
Rating: 1 out of 5
Labels not received following my cancellation request but no refund
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Response from Petit-Fernand
Hello Ismael, we have just contacted you by phone in order to help you as soon as possible. Have a nice day, Sandra C-MonEtiquette
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BEGGI
Rating: 1 out of 5
Order not received, 1st time this has happened despite my numerous orders.
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Response from Petit-Fernand
Virginie, we've just sent you an email to help you. Have a nice day, Sandra C-MonEtiquette
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Angelina Menrath
Rating: 1 out of 5
The parcel still hasn't arrived
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Response from Petit-Fernand
Hello Angelina, thank you for your availability by phone. We're sorry about this delivery anomaly with the postal service. Have a nice day, Sandra C-MonEtiquette
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sables
Rating: 1 out of 5
Order not received. They tell me to be patient
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Response from Petit-Fernand
Hello Natacha, an email has been sent to you to help you :) Have a nice day, Sandra C-MonEtiquette
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soline bejuy
Rating: 1 out of 5
Very disappointing. The cap broke after just 2 days. What's more, it's much too hard to open for small children's hands, which are already complicated for an adult. It's not environmentally friendly at all if we have to buy a new cap every week... I wouldn't recommend it, it's not suitable for children!
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Response from Petit-Fernand
Hello Soline, we're sorry about the quality anomaly on the stopper of our gourd. An email was sent to you this morning to help you. Have a nice day, Sandra C-MonEtiquette
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Librada
Rating: 2 out of 5
On my first orders, the greaseproof paper was included in the booklet with the labels. It's a pity that this is no longer the case...
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Response from Petit-Fernand
Hello Librada, we apologize for this oversight on our part. Please contact us by phone and we'll send you some free of charge. Have a nice day, Sandra C-MonEtiquette
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Sharon H.
Rating: 2 out of 5
Delivery was fast and efficient but most of the labels have started to peel off after only one wash
Response from Petit-Fernand
Dear Sharon, as agreed over the phone we are waiting for the results from your side in a few upcoming days. Kind regards, Ana
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Invité
Rating: 2 out of 5
Hot-melt adhesive stickers are released
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Response from Petit-Fernand
Hi Ines, we have just contacted you by email so we can help you. It is not normal for them to come loose. Good morning, Sandra Petit-Fernand
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Gixane
Rating: 2 out of 5
It takes a long time to arrive. The stickers cost enough to separate them to take them one at a time. Difficult.
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Response from Petit-Fernand
Hello Gixane, we are sorry to hear that the delivery took so long with the post office. Have a good day, Sandra Petit-Fernand
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Alba Lopez Macario
Rating: 1 out of 5
Sending by regular mail without tracking is not acceptable because after waiting 18 working days it may never arrive and you may have to wait another 18 working days for a new shipment.
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Response from Petit-Fernand
Hi Alba, we are surprised by your message because there is a trackable shipping option. Although there has been a loss with your order, we have reshipped it free of charge. We apologize for the wait and hope that you can trust us another time. Good day, Sandra Petit-Fernand
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Invité ZANA
Rating: 1 out of 5
to this day I have not received anything from my order, but you have debited my order, I am still waiting for it, your site is not serious.
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Response from Petit-Fernand
Hello Lucette, we have just contacted you by phone to help you. We look forward to hearing from you. All the best, Sandra C-MonEtiquette
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Invité
Rating: 1 out of 5
Didn't received stickers which ordered beginning of April, sended email to customer service, didn't get any response. So disappointed, daughter paid with her own money on her card ??
Response from Petit-Fernand
Dear Zofia, we are sorry to find out that your order didn't reach you. We are happy to resolve this issue and offer you a few solutions over the email. Please, get in touch with us! Kind regards, Stacy
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Chaimaa
Rating: 1 out of 5
I did not receive my order
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Response from Petit-Fernand
Hello Chaimaa, we have just contacted you by email to help you. Have a nice day, Sandra C-MonEtiquette
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Isabelle FERGER
Rating: 1 out of 5
Despite all the instructions, the labels don't stick. They peel off in the first wash. I'm extremely disappointed and annoyed. I had only positive feedback from you. Wasn't there a PB with my labels?
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Response from Petit-Fernand
Hello Isabelle, thank you for your phone call. We are sorry for this quality anomaly. In any case, do not hesitate to come back to us by email for any further information. See you soon, Sandra C-MonEtiquette
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francesca M.
Rating: 1 out of 5
Water bottle cap broke after 2 days
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Response from Petit-Fernand
Good morning, we have sent you a private message to resolve this unfortunate inconvenience. Good day Alessio, Petit-Fernand
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Invité
Rating: 1 out of 5
Very badly cut labels I'm very disappointed
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Response from Petit-Fernand
Hello, We're sorry to hear that you're experiencing difficulties with your labels. We have contacted you privately to find a solution to this problem. Have a nice day Alessio C-MonEtiquette
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Jessica
Rating: 1 out of 5
They never arrived
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Response from Petit-Fernand
Good morning, we are sorry for this shipping anomaly by the postal service. We have sent you an email to find a solution. Good day Alessio
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Invité
Rating: 1 out of 5
Quality problems
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Response from Petit-Fernand
Hello Anne, we've left you a voicemail to help you. Have a nice day, Sandra C-MonEtiquette
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Chiara
Rating: 1 out of 5
Unfortunately, I did not receive the order
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Response from Petit-Fernand
Good morning Chiara, we are sorry to learn of this anomaly on the shipment. We have taken steps to send you an email to resolve the issue. Have a good day. Alessio
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Jean louis Remy
Rating: 1 out of 5
I received tiny labels on which it was not possible to describe, so they had nothing to do with the product I was looking for.
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Response from Petit-Fernand
Hello, We are sorry for this misunderstanding. As you can see in our product sheet, our labels are fully customizable on the website. I have sent you an email to propose a solution. Have a nice day Alessio
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Invité
Rating: 1 out of 5
Hello, I've ordered several times, and I've had no problems until now. The latest self-adhesive labels that I ordered from you either peel off very badly or not at all. I'm very disappointed, especially as I'm likely to order again. Could you please make me a commercial gesture? Sincerely FASSOT stephanie
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Response from Petit-Fernand
Hello, We're sorry to hear that you're experiencing difficulties with your labels. We will contact you privately to find a solution. Have a nice day Alessio
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Thérèse
Rating: 1 out of 5
Hello, I did not receive my order although I had chosen a delivery in chronopost with the price which goes with. I tried to contact them to understand and no answer. Even the contact form to write them does not work. The amount of my order has been deducted from my bank account but to date, no news of this order. I am very, very disappointed. Thank you very much.
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Response from Petit-Fernand
Hello Thérèse, We are sorry to hear that you have not yet received your order. However, we notice that it was delivered by Chronopost to a relay point. We have sent you an email to give you more details about this inconvenience. Have a nice day Alessio
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Catherine Mazodier
Rating: 1 out of 5
I was expecting a screen-printed image
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Response from Petit-Fernand
Hello Catherine, We are very sorry to hear that your order did not meet your expectations. However we remind you that you can consult the characteristics of our products are well described in the product page at the time of ordering. Thank you for your understanding. Good day, Alessio C-MonEtiquette
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Sibylle W.
Rating: 1 out of 5
My order has arrived damaged. I contacted you directly, but unfortunately there was no response.
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Response from Petit-Fernand
Hi Sibylle, we are sorry to hear that the labels were damaged during transportation. We would love to see the picture of the problem and would be happy to help you if you reply to the email.
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charlotte C.
Rating: 1 out of 5
Unfortunately the sticker that was attached to a label in my son's top detached and fell off in the very first wash. Really disappointing. A shame as it was very cute. I was a victim of Style over substance in this case!
Response from Petit-Fernand
We are very sorry to hear that the label peeled off. This is not suppose to happen and we obviously offer other quality. Please, see our email for more details. Apologies for the inconvenience, Stacy.
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vanessa sidhoum
Rating: 2 out of 5
all the labels peel off the backing very badly, they stick. the transparent film on top wasn't cut correctly for the size of the labels, it's a pain to remove. and this isn't the 1st time i've ordered, previous times went well.
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Response from Petit-Fernand
Hello Vanessa, we have just contacted you by email to help you with the labels in question. Have a nice day, and thank you for your confidence. Alessio C-MonEtiquette
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Invité
Rating: 1 out of 5
Ordered labels 27/3 and still not received
Response from Petit-Fernand
We are very sorry that the Royal Mail failed to deliver your order. Please, advice which solution suits you most following our email. Apologies for the inconvenience ! Stacy
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Invité
Rating: 1 out of 5
Never received order
Response from Petit-Fernand
We are very sorry to hear that the postal services failed the reception. We can offer you to resend or refund the order. Please, see our email for more information. Kind regards, Stacy
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Invité
Rating: 1 out of 5
Deceived on dates and customer services ha nothing done so commender elsewhere
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Response from Petit-Fernand
Hello Denis, unfortunately if you make a mistake in the choice of illustrations or content for your labels, we can't change them once the order has been sent. Good day, Sandra C-MonEtiquette
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Katrina P.
Rating: 1 out of 5
Fell off after the first wash
Response from Petit-Fernand
Hi Katrina, our apologies for the quality issue. Following our phone talk, I would like to confirm that we will send you the replacement on our cost! We hope you enjoy the labels. Kind regards, Stacy
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Piron Aude
Rating: 1 out of 5
I still have not received my order placed on 16/03/2023
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Response from Petit-Fernand
Hello Aude, we are surprised because your order was due to be delivered around 29/03 . We have just contacted you by email to help you find a solution. Have a nice day, Sandra C-MonEtiquette
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Dédé
Rating: 1 out of 5
I was planning to make a gift for a colleague, with a personalized motif, all paid for, unfortunately reimbursed. For one reason or another. I reordered, but unfortunately not with the motif I wanted, which is a shame.
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Response from Petit-Fernand
Hello David, we're sorry to read your review. We invite you to contact us by phone so that we can help you. Good day, Sandra C-MonEtiquette
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Invité
Rating: 1 out of 5
I'm very disappointed, I still haven't received my labels, 15 days after I ordered them....??????
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Response from Petit-Fernand
Hello, we just left you a voicemail to help you as soon as possible :) Sandra C-MonEtiquette
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