The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Order processed very quickly, sent the same day by priority mail according to the site. D+11 I still haven't received anything and when I report it, I'm told to wait again! As a reminder, delivery time for priority mail = 1 working day. So I don't mind that there were public holidays, but still. Too bad for me it was urgent. So I don't recommend it. Already called and emailed 4 times, no reply to my request for a refund, so please avoid messages of convenience! I repeat, company far from professional and rigorous in customer service! Flee!
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Response from Petit-Fernand
Hello, we can indeed return your order after a certain period of time (10 days). Most of the time, the envelopes arrive before this time, but sometimes it can take longer. However, if you haven't received your order, we can send it back to you without any problem. Just send us an e-mail or call us back. Sandra , C-monetiquette Team
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Sophie P.
Rating: 1 out of 5
Delivery and presentation was fantastic however the iron on labels are absolutely terrible and a complete waste of money. The majority peeled off almost immediately so I tried reapplying to the labels rather than the fabric of the clothes. Even these are now peeling off after two months. Avoid!
Response from Petit-Fernand
Dear Sophie, we are very sorry to hear about this! The iron-on labels should be permanent and hold for years. Please, see our email with more details and a solution to offer.
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Nana Eve
Rating: 2 out of 5
The iron-on labels came off after a few washes. I did follow the instructions... The self-adhesive clothing labels also came off. I'm very disappointed and have to start all over again labelling clothes for school. Only the labels for objects are valid.
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Response from Petit-Fernand
Hello, have you contacted our Customer Service? We can help you. Sandra , C-monetiquette Team
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Margherita B.
Rating: 1 out of 5
The order is listed as shipped on October 27 and still has not arrived. I wrote to request clarification but only received an automated reply e-mail.
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Response from Petit-Fernand
Good morning, I am sorry you have not yet received your order. We have sent you an email so that we can bring you a satisfactory solution. Have a good day
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Jessica Hoffmann
Rating: 1 out of 5
I did not receive what I ordered (a cap for a can).
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Response from Petit-Fernand
Hello, the carrier indicates that the package has been delivered. Have you tried to contact us? Anyway, I've just sent you an e-mail to solve the problem. Sandra , C-monetiquette Team
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Invité
Rating: 1 out of 5
I never received my order and never got my money back.
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Response from Petit-Fernand
We're sorry the delivery didn't work out :( I've just emailed you to solve your problem. Sandra , C-monetiquette Team
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Raphaelle De lisle
Rating: 1 out of 5
I never received my order. I wrote to customer service and never got a reply.
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Response from Petit-Fernand
Hello, we replied on October 30. I have just sent you an email to solve your problem. Sandra , C-monetiquette Team
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Juju
Rating: 1 out of 5
Ordered a month ago, never received! Customer service answers me with automatic messages but no real answer and they don't want to refund me.
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Response from Petit-Fernand
Hello, unfortunately I don't see your order number here. Can you answer our messages by e-mail? That way I can help you (return the order or give you a refund) Sandra , Equipe C-monetiquette
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Nghia Tran
Rating: 1 out of 5
Ordered 09.07.2022, never received. Wrote to customer service with no response. Finally I called and customer service made a new order. This one didn't arrive either. After several attempts by mail and phone without response I gave up. Now, 4 months later, I've asked for my money back. At least it worked.
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Response from Petit-Fernand
Hello, we're sorry the delivery didn't work twice :( Alessio , Team C-monetiquette
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Katia P.
Rating: 2 out of 5
Labels not arrived, good on the customer care who made me send them back but I still remain in trouble having to wait again. Basically two months to get labels that I need every day for the nest. You should make standard shipments faster, 10 days not even riding a horse and carriage.
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Response from Petit-Fernand
Good morning Katia, we apologize for this delay on the part of the postal service. I can confirm that the postponed order should be in the home stretch. We remain at your disposal and wish you a good day Alessio
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CDoor
Rating: 1 out of 5
Order still hasn't shown up and it's been over a month. Emailed their support a number of times and heard nothing.
Response from Petit-Fernand
Really sorry to read you didn't receive your order yet. We did answer your request on the 11th october. I just processed the refund.
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Raluca M.
Rating: 1 out of 5
My order never arrived,I received no response to my solicitation requesting where it went
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Response from Petit-Fernand
Good morning, we are sorry for this shipping anomaly by postal services. We have written to you privately to find a solution. Good day Alessio
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Maria Del Rosario Linares Buch
Rating: 1 out of 5
The order never arrived. A month waiting for a refund. In short, they took my money.
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Response from Petit-Fernand
Hello Maria del Rosario, we apologize for the delay. Good morning Sandra, Petit Fernand Team
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elena sanmartin
Rating: 1 out of 5
Bad experience, I did not receive my order, they did not know how to tell me anything and misleading advertising. After several emsil, they paid the order.
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Response from Petit-Fernand
We are sorry there was an anomaly in the delivery. Have a nice day, Sandra , Petit Fernand Team
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María
Rating: 1 out of 5
I do not receive the order. They do not send tracking number, nor transport company. The customer service phone number that appears on the website, according to the voice message, does not correspond to any customer. No response to emails. I am writing this review in the hope of getting a response.
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Response from Petit-Fernand
Hi Maria, I'm sorry you couldn't reach us by phone. Contact us at : [email protected] We will contact you as soon as possible. Sandra , Petit Fernand Team
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EMANUELA P.
Rating: 2 out of 5
The labels are beautiful but they come off alas!
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Response from Petit-Fernand
Good morning, I am very sorry to hear that you have experienced problems with your labels. It is abnormal for them to come off if the instructions were followed correctly. https://www.petit-fernand.it/applicare-etichetta-termoadesiva-adesiva Please do not hesitate to contact us by email at [email protected] telling us a picture of the defective product and we will do our best to find a solution Good day Alessio
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Angelica
Rating: 1 out of 5
I still have not received the order, placed Oct. 13. Customer service claims that the cap is wrong and the order should go back. From the website, the order appears delivered. To whom? Absurd them and their not very credible excuses. Meanwhile they ask me if I want to reorder the labels, denying me a refund for the phantom order. Very bad service.
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Response from Petit-Fernand
Good morning Angelica, we are sorry you did not receive your order. In our exchanges we pointed out to you that the cap entered was wrong attributing to this the cause of the missed shipment. Although the error was not our fault we have equally proposed solutions and made the refund. Good day Alessio
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eli
Rating: 1 out of 5
The clothing labels never arrived. I have written two emails, without receiving a reply.
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Response from Petit-Fernand
Hello, I am very sorry. What is your order number please? Sandra , Petit Fernand Team
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Julius C.
Rating: 2 out of 5
The booklet was in an envelope. It arrived totally curled and creased! As a result, all the pages I bought had a defect or blemish. The letter also looked like it had been wet once. What a pity. Not worth the money in this condition!
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Response from Petit-Fernand
It probably rained on the way! I have just sent you an email so that we can solve the problem.
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Monica M.
Rating: 1 out of 5
I did not receive the package
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Response from Petit-Fernand
Good morning, we are sorry for this delivery anomaly by postal services. Please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution Good day ? Alessio
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Sarah F.
Rating: 2 out of 5
After a few washes, the labels come off. I have problems with this new material, the ones from before were rough and stayed on without any problems. These are shiny and the hold is scarce.
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Response from Petit-Fernand
Good morning, I am very sorry to hear that you have experienced problems with your labels. We have not changed the type of materials, so we can only assume it is a defect. Please feel free to contact us by email at [email protected] telling us a picture of the defective product and we will do our best to find a solution. Have a nice day ? Alessio
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marie Mélanie
Rating: 1 out of 5
Order carried out on October 21st Payment made on the same day but no order number The telephone numbers listed on the site do not exist and to this day I have received nothing Customer service cannot be reached and I have no information about my order
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Response from Petit-Fernand
Hello Marie Mélanie, we're sorry to read your message. We can be reached by telephone on 05 19 88 01 72 from 9am to 1pm and from 2pm to 5pm. Have a nice day, Sandra, Equipe C-MonEtiquette
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Sabato
Rating: 1 out of 5
I'm absolutely not happy all the labels go after a few washes !!!!!!!
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Response from Petit-Fernand
An email has been sent to you to help you as soon as possible. Have a nice day Laura, Sandra, C-MonEtiquette Team
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Laura Jauffret
Rating: 1 out of 5
Order placed on October 9, 2022, after several emails sent no response and impossible to reach them by phone....to date I still have not received anything. I'm in the transport business and personally I've never seen such a long delay for a shipment! Disappointed?
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Response from Petit-Fernand
Hello Laura, we are sorry to read your message. We can be reached by telephone on 05 19 88 01 72 from 9am to 1pm and from 2pm to 5pm. Have a nice day, Sandra, Team C-MonEtiquette
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Muriel GARCIA
Rating: 1 out of 5
I still haven't received my labels, I have ordered them several times since 27/09/22 very unhappy because in addition to not receiving them and losing 28 I lose business at the nursery.
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Response from Petit-Fernand
Hello, I see that you are already in contact with our customer service department. We replied to you the first time and did not receive a reply to confirm the postal address. Following your change of address, the order will be produced again and returned., Mathilde, C-MonEtiquette Team
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ligot
Rating: 1 out of 5
I've ordered several times before and everything was fine. But this time, I'm very disappointed. I placed my order on October 09 and still haven't received anything!
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Response from Petit-Fernand
Hello Floriane, we're sorry for the delay. We have just contacted you by email to help you as soon as possible. Have a nice day, Sandra, C-MonEtiquette Team
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Valentina P.
Rating: 1 out of 5
Order never arrived!!!!
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Response from Petit-Fernand
Good morning, we are sorry for this shipping anomaly by postal services. We have sent you an email to find a soluzone. Good day Alessio
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Invité
Rating: 1 out of 5
It's been 1 month since I ordered and I haven't heard anything about the labels, which is a real problem given the delivery times announced.
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Response from Petit-Fernand
Hello Anthea, We have just contacted you by email to help you. Have a nice day, Sandra, C-MonEtiquette Team
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Nathalie Honorez
Rating: 1 out of 5
Never received my package?
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Response from Petit-Fernand
We have just contacted you by email to help you. Good day Nathalie, Sandra, C-MonEtiquette Team
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Cristina Muñoz
Rating: 2 out of 5
It has taken a long time, almost a month since I ordered them.
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Response from Petit-Fernand
Good morning Cristina, we have sent you an email to help you with the tracking of your order. We are sorry for the delivery delay with the post office. Good morning Sandra , Petit Fernand Team
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Li
Rating: 2 out of 5
After 2 weeks it still hadn't been delivered. I was supposed to get in touch again. I did so again after 2.5 weeks. Was then probably produced again. After more than 3.5 weeks, I still haven't received anything
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Response from Petit-Fernand
There has indeed been a delay in the second production run. You will soon receive an email informing you of the reshipment. We apologize for this delay.
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Giorgia B.
Rating: 1 out of 5
Very bad service. Absolutely do not buy. The shipping service is not tracked and nothing gets to you. After a long wait they say they sent it by mail but the letter carrier never found anything for me. Scam!!!
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Response from Petit-Fernand
Good morning, we are sorry to hear about this unpleasant experience. We have contacted you privately to find a solution! Good day Alessio
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Lucía Cárceles Larrañaga
Rating: 1 out of 5
The order has not arrived. After 20 days. I am still waiting for an answer.
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Response from Petit-Fernand
Hi Lucia, we have sent you an email to help you. We apologize for this delivery anomaly. Good day
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Delph
Rating: 2 out of 5
Hello, I have lots of labels that don't peel off properly... impossible to stick them on clothes because the paper comes with them! I regret my purchase.
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Response from Petit-Fernand
Hello Delphine, an email has been sent to you to help you as soon as possible with your order. Have a nice day!
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Sissi L.
Rating: 1 out of 5
I placed the order on 12/10/2022, then I get the email notifying me that the order started on 17/10/2022. To date after 10 days I still have not received anything. Money thrown away. Never again!!!!
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Response from Petit-Fernand
Good morning, we are sorry for this shipping anomaly. We have sent you an email to find a solution. Have a nice day Alessio
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Marina K.
Rating: 2 out of 5
The labels did not match the color ??????
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Response from Petit-Fernand
We are sorry to read this. I have just contacted you by email so that we can resolve the problem.
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Alicia Miñana Golfe
Rating: 1 out of 5
I placed an order... and paid and everything has not arrived and it says it has been delivered. And I did it on September 8
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Response from Petit-Fernand
Good morning Alicia, We have just contacted you by email to help you with your order. It is not normal that you have not received it. We look forward to hearing from you so that we can help you as soon as possible.
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Mona H.
Rating: 1 out of 5
Unfortunately I have still not received the order yet and I have tried getting in touch however have not been able to log in to my account as it has been locked.
Response from Petit-Fernand
Hi Mona, we are sorry if you still did not received your order. Please, confirm your address by answering to our email.
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Hai N.
Rating: 1 out of 5
I have not received an order? Wait 2 weeks
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Response from Petit-Fernand
Hello Hai, we are sorry that there are delivery problems. The order should be delivered within 2-8 working days. Can you please confirm your address via the email?
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Rachel S.
Rating: 1 out of 5
We have not received our order. I have contacted via the website and received no response. Thank you for response - yes please resend. Thanks
Response from Petit-Fernand
Hi Rachel, thank you for your order. We are sorry to hear that your order still did not arrive. We sent you twice the reply regarding the delivery but you never replied. We will be happy to resend the order again on our cost.
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