The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Bad. Despite the fact that the order went out some time ago, I have not received it.
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Response from Petit-Fernand
Good morning Barbara, we have just contacted you by email to help you with the tracking of your order. Have a nice day
K
Karen S.
Rating: 1 out of 5
Order placed September 29. So far October 25 nothing has arrived.
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Response from Petit-Fernand
Good morning, We are sorry that you did not receive your order. There seems to be an error in your shipping address. We have taken steps to send you an email to resolve this. Good day Alessio
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Invité
Rating: 1 out of 5
Parcel received 1 week later theoretically in 24h/48h it happens and there more than 1 week
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Response from Petit-Fernand
Our apologies for the delay in delivery. A very nice day
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Lydie
Rating: 1 out of 5
Order never received
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Response from Petit-Fernand
Hello Lydie, we have just contacted you by email to help you as soon as possible. Have a nice day!
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Cliente mécontente
Rating: 2 out of 5
I stuck 1 label on one of my son's vests and after a day it wasn't stuck anymore. I ordered on purpose because he's going on a school trip and all the clothes have to be named.
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Response from Petit-Fernand
Hello Perrine, we have contacted you by email to help you. We apologize for this quality anomaly. Have a nice day!
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Laura Berlemont
Rating: 2 out of 5
I ordered the label to stick with the iron unfortunately once in the machine comes off yet I do as it says! I'm disappointed.
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Response from Petit-Fernand
Hello Laura , we have contacted you by email to help you. We apologize for this quality anomaly. Have a nice day!
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jessica S.
Rating: 1 out of 5
Never received anything
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Response from Petit-Fernand
Good morning, we are sorry for this delivery anomaly by postal services. Please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution Good day ? Alessio
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Lindsay Duez
Rating: 2 out of 5
Despite following the instructions, most of the labels peeled off when I washed them at 30 degrees, so I was really disappointed. I had to order elsewhere because it was for my son's first day of school.
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Response from Petit-Fernand
Hello Lindsay, we have just contacted you by email to help you with your order. Have a nice day!
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Valentina D.
Rating: 1 out of 5
The order never arrived, I can't contact support, and I can't get a refund. It almost seems like a scam since there are several reviews like mine. I am very disappointed
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Response from Petit-Fernand
Good morning Valentina, we are sorry for this delivery anomaly by the postal service. We note that your message had ended up in spam; unfortunately, we were unable to read it. We wrote to you to ask you to confirm the address and agree toward a solution. Have a good day ? Alessio
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Elena D.
Rating: 2 out of 5
The order never reached its destination.
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Response from Petit-Fernand
Good morning, we are sorry for this delivery anomaly by postal services. Please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution Alessio
A
Annalisa B.
Rating: 1 out of 5
Adhesives release and lose glue. They shift and slide off the pencil or marker to which they were attached. Bad.
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Response from Petit-Fernand
Good morning Annalisa, we are sorry to hear that your order did not meet your expectations. i have emailed you privately to find a solution. Good day Alessio
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VALENTINA R.
Rating: 1 out of 5
I bought a personalized water bottle for my son, but after not even a week the name and other designs were already ruined, they sent me a replacement water bottle but the second one arrived ruined as well. I would not buy it again it is not a quality product.
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Response from Petit-Fernand
Good morning Valentina, we are sorry for this inconvenience. We will report it to the quality department so that they can make the appropriate checks on the product. We remain available for any information and wish you a good day Alessio
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Teresa P. R.
Rating: 1 out of 5
The order did not arrive. I contacted them and they invited me to wait a few more days, without giving any explanation of what happened. I contact them again days later demanding a refund, you can lose the package, I understand, but their attitude leaves much to be desired.... NOT AT ALL RECOMMENDABLE
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Response from Petit-Fernand
We regret this anomaly with the post office, and we apologize again.
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Marilena P.
Rating: 1 out of 5
All the labels are coming off ...the operation was performed to the letter but it was definitely money wasted!
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Response from Petit-Fernand
Good morning, We are sorry to hear that your order did not live up to your expectations. It's not normal for them to come off if the instructions were followed correctly. https://www.petit-fernand.it/applicare-etichetta-termoadesiva-adesiva Please feel free to contact us by email at [email protected] telling us a picture of the defective product and we will do our best to resolve this inconvenience. Alessio
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Faustine
Rating: 2 out of 5
The labels don't stick very well. Some didn't even wait for the first wash to come off. They're big and they stick out of the labels on the clothes, so it's not always possible to stick them on the label. I usually buy them from ludilabel, but I switched because I needed so many and it was cheaper. I'm very disappointed and will have to buy a lot more.
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Response from Petit-Fernand
Hello Faustine, we have just contacted you by phone to help you with the labels that are coming off. A very nice day to you
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naiara zarra larrea
Rating: 1 out of 5
I have placed two orders because the labels are very cute. In the first order I was left with the doubt if they were defective because they did not hold anything on the clothes. The thermo adhesive labels do not stick well and disappear after the first wash. As I thought they were defective this year I have placed another order and they are the same, it is not worth it, you will be picking up labels all over the house. Very bad quality.
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Response from Petit-Fernand
Hi Naiara, we recommend you to contact us by email with the order number and some pictures of the labels. We will help you. Good day :)
A
Audrey Bertaux
Rating: 2 out of 5
I'm happy with the product but not so happy with the service. They made a spelling mistake on the first name and they kindly give me a promo code to buy a new one! Thanks but no thanks, I won't be buying from this site again.
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Response from Petit-Fernand
Hello Audrey, we're sorry that our commercial gesture did not meet your expectations. Have a nice day
R
rodberg lyne
Rating: 2 out of 5
the labels come off after the 1st wash although I am very satisfied with the 1st purchase
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Response from Petit-Fernand
Hello , we invite you to contact us by email with your order number, in order to help you :)
A
Asmae Bachiri
Rating: 1 out of 5
I never received the labels nor the refund order made on September 1 and Refund supposedly activated on September 26 we are October 18 still nothing
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Response from Petit-Fernand
Thank you for your message. Indeed, the repayment period depends on the bank. Very nice day
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Giulia
Rating: 2 out of 5
Despite the fact that I meticulously and scrupulously followed the directions on the instructions and used neither high-turn spin dryer nor dryer, the labels came off (about half of them) and as a result I cannot be satisfied with my purchase. A real shame since the graphics are really quite nice!
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Response from Petit-Fernand
Good morning, I am very sorry to hear that you are experiencing problems with your labels. It is abnormal for them to come off if the instructions were followed correctly. https://www.petit-fernand.it/applicare-etichetta-termoadesiva-adesiva We have sent you an email to find a solution as soon as possible Good day ? Alessio
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Rocío García Rocha
Rating: 1 out of 5
Total scam by this company. If anyone is thinking of ordering from them please do not waste your time or money. More than a month waiting for my order, they offer to send it again instead of refunding and nothing arrives. As if the first order has gone to the Bermuda triangle, they don't give you any explanation why you are not going to receive it, they just tell you that it might not arrive. Sorry ? You write them an email and they reply as if nothing happened and they don't regret their mistake. It is not a mistake, it is a real SCAM.
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Response from Petit-Fernand
We apologize again for the delay of your order, and we hope it will be solved as soon as possible. Good day
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Judit Glez
Rating: 1 out of 5
My opinion is bad, basically because I cannot comment on the product BECAUSE I HAVE NOT RECEIVED IT, I have contacted you and have not received a response.
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Response from Petit-Fernand
Hi Judit, we sent you an email on Monday, October 10, to help you. We are waiting for your response to help you as soon as possible :)
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Cindy
Rating: 1 out of 5
Order received 1 month and a half later. No commitment from customer service.
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Response from Petit-Fernand
Hello Cindy, a voicemail was left this morning to help you. Have a nice day!
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laura
Rating: 1 out of 5
Very disappointed, the iron-on labels came off after the first run in the washing machine, the shoe labels didn't hold at all, I wouldn't recommend it.
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Response from Petit-Fernand
Hello Laura, we are very sorry to read this. We have just sent you an email to help you as soon as possible :) Have a nice day and thank you for your trust
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Rocío Álvarez
Rating: 1 out of 5
I can't evaluate the order because I haven't received it yet. I wrote to customer service and they told me to keep waiting but it has been too long and I still have no order! I hope it will be resolved as soon as possible! Thank you
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Response from Petit-Fernand
Hi Rocio, we'll be in touch :)
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Maria V.
Rating: 1 out of 5
I have been waiting for a month, nothing has ever arrived ! It's a scam they just make fun of you.
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Response from Petit-Fernand
Good morning Maria, as communicated to you your order was not delivered due to an error on the shipping address. We have already sent you several messages to try to resolve your case anyway. Thank you for your understanding. Have a good day?
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Gema Sanchez
Rating: 1 out of 5
I have not received my order and I do not know how to claim it.
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Response from Petit-Fernand
We have contacted you by email to help you Gema, best regards
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Maria R.
Rating: 1 out of 5
I used your labels and they came off the clothes I wore. I have bought from you before and always recommended you but I don't know what happened this time
Response from Petit-Fernand
Hi Maria, we are very sorry that you had a faulty batch. Please, see our email with some solutions to offer.
S
Stefania N.
Rating: 1 out of 5
Unfortunately, I was not satisfied this time: after only a few days of use, the cap no longer holds well and therefore leaks water bottle. Unfortunately as a result the water bottle is not usable. I am very sorry, especially since this is the first time I am not satisfied with the purchase.
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Response from Petit-Fernand
Good morning, we are sorry to hear that your order did not meet your expectations. We have sent you an email to find a solution to this inconvenience. Have a nice day ? Alessio
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G S.
Rating: 1 out of 5
Waste of money and quality. Paid £5(incl postage) for 10 tags and bought from my sons school 100 name tags for only £7.99(free delivery).
Response from Petit-Fernand
Hello, would be able to give us more details about the quality problem and the price over the email please?
M
Maria G.
Rating: 1 out of 5
Order not arrived
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Response from Petit-Fernand
Hello Maria Grazia, we are sorry for this delay on the part of postal services. We have sent you an email to ask you to confirm the address and find a solution. Have a nice day ? Alessio
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Daniela M.
Rating: 1 out of 5
Order never arrived
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Response from Petit-Fernand
Good morning, we are sorry for this delivery delay. You should receive your order soon, we have sent you an email in reference. We thank you for your understanding Have a nice day ? Alessio
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Jo W.
Rating: 1 out of 5
Unclear where the labels go. Bought the ones that stick on to objects not clothes.
Response from Petit-Fernand
Dear Jo, we are sorry to hear that you could not find all the information about the labels. Can you please give us some mode details over the email?
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Valeria V.
Rating: 1 out of 5
I never received my order.
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Response from Petit-Fernand
Good morning, we are sorry for this delivery anomaly by the postal services. However, I confirm that we have reshipped as per your request. Have a good day ? Alessio
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Charo Delgado Castro
Rating: 1 out of 5
A fraud. I placed an order that never arrived and asked for a refund and after more than twenty days nothing has arrived. Scoundrels.
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Response from Petit-Fernand
Hello Charo, we are sorry to hear that you have not yet received your refund. In some cases it takes a little longer, depending on the bank. Good day
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M H.
Rating: 1 out of 5
Product not bad but the service is subterranean. It is advertised on the Instagram page with express delivery within 72h (costs almost 10). Unfortunately, in my case this was not the case. Instead of admitting the mistake and, if necessary, refunding the costs, they are now arguing about it and denying the corresponding advertising (but still visible).
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Response from Petit-Fernand
Hello, we do indeed advertise express delivery within 48 hours. If you click on the Instagram link, you will be redirected to the website where you will find all the information with the exact details. Since we make the personalized products, we also need time to make them before shipping. So it is 48 hours for production and 48 hours for delivery.
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Maria Belén De Armas Gutiérrez
Rating: 2 out of 5
Hi, I am very pleased with the quality of the product and the quality of the product, I have received my order and I am very happy with it. Best regards
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Response from Petit-Fernand
Good morning Maria Belen, we have contacted you by email as soon as we read your complaint. We are waiting for your response so we can help you. Regards
A
Ariana N.
Rating: 1 out of 5
I have not received my order until now. it was placed on September 15
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Response from Petit-Fernand
Good morning, we are sorry for this delay on the part of postal services. I have sent you an email in order to verify that the address you entered when placing your order is correct. I remain available and wish you a good day. Alessio
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BM
Rating: 1 out of 5
Well, I am still waiting for the correct labels to arrive and I was hoping for a quick shipment since it is to correct a mistake made by the company.
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Response from Petit-Fernand
Hi Beatriz, we have just contacted you by email to help you with the tracking of your order. It is still in delivery time :)
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Veronica A.
Rating: 1 out of 5
I placed the order almost a month ago and still haven't received anything....
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Response from Petit-Fernand
Good morning, we are sorry for this delay on the part of postal services. I have sent you an email in order to verify that the address you entered when placing your order is correct. I remain available and wish you a good day. Alessio
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