The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
I have been waiting practically 1 month for the stickers, as I don't know if they will arrive, if they do I will have to use them for next year.
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Response from Petit-Fernand
Good morning Alba, we have replied by email to help you as soon as possible. Good day and sorry for this delivery incident with the post office.
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VANESA AGUILERA PEREZ
Rating: 1 out of 5
I have NOT got my order yet, I want my money back as I got it somewhere else faster.
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Response from Petit-Fernand
Hello Vanessa, we have made the refund. We are sorry for this delivery anomaly with the post office. Good day
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Rossella S.
Rating: 1 out of 5
Bad. Order sent September 16, 2022, transfer arrived September 18 labels mia arrived. They sent the order to my home address and not the address I specified for sending the labels. When I pointed out the error they also asked me for money to send it back. Really unprofessional.
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Response from Petit-Fernand
Hello Scarlett, we are sorry for this inconvenience. However, we have shipped your order to where you requested when you placed your order. Once sent, it is no longer possible to change the address, so we have offered you to remanufacture the order at our expense by charging you only the shipping cost of 2.40 euros. Good day Alessio
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Valeria
Rating: 2 out of 5
The labels are nice, however, unfortunately, the thermoadhesive ones despite following all the instructions do not stick well
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Response from Petit-Fernand
Dear Valeria, I am very sorry to hear that you have experienced problems with your labels. It is abnormal for them to come off if the instructions were followed correctly. https://www.petit-fernand.it/applicare-etichetta-termoadesiva-adesiva Please do not hesitate to contact us by email at [email protected] telling us a picture of the defective product and we will do our best to find a solution Good day ? Alessio
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PALOMA BALSALOBRE ORTIZ
Rating: 1 out of 5
I have placed the same order 2 times and have NOT received any of them.
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Response from Petit-Fernand
Hi Paloma, your order is on schedule :) We have sent you an email to help you with the tracking. Good day, and sorry for the delay !!!!
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Sonia
Rating: 2 out of 5
Very long wait time, quality not as described (they are plastic anyway).
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Response from Petit-Fernand
Good morning Sonia, we are sorry to hear that your order did not meet your expectations. We thank you for your understanding and wish you a good day. Alessio
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Noelia Salgado
Rating: 1 out of 5
Last year the order took almost 3 weeks to arrive. This year it did not arrive directly.
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Response from Petit-Fernand
We regret the loss of your order. Your purchase has been refunded. Good day
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Patricia Gracia Bonel
Rating: 1 out of 5
I have not received my order yet
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Response from Petit-Fernand
Dear Patricia, we have contacted you by email to help you with the follow-up. Regards
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Giuseppe C.
Rating: 1 out of 5
Negative experience as my order never arrived , ordered on 09/09/2022.
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Response from Petit-Fernand
Good morning, we are sorry for this delivery anomaly please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution Good day ? Alessio
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Irina
Rating: 1 out of 5
One month later and I am still waiting for my order. And no response to emails. Very disappointed. They keep the money and don't tell you anything. I will never buy from them again. I do not recommend it. Fraud!
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Response from Petit-Fernand
Good morning Irina, we are sorry we have not been able to help you for the moment. You could send us an email to: [email protected] We will contact you during the day, greetings.
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Mg
Rating: 2 out of 5
Lousy customer service
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Response from Petit-Fernand
Hi Marta, we have contacted you again by email to give you a solution. Regards
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Patricia
Rating: 1 out of 5
Order takes a long time to arrive.
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Response from Petit-Fernand
Good morning Patricia, could you contact us by email so we can help you ? We leave you our direct email : [email protected]
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Aida García
Rating: 1 out of 5
It takes too long They don't stick well They are too small
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Response from Petit-Fernand
Good morning Aida, we invite you to send us an email with a picture of the labels. We will help you :)
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Costanza
Rating: 2 out of 5
I washed the labeled garments in the washing machine and some of the labels came off, I hoped it wouldn't happen. I don't think I will buy from this retailer again, at least no more labels for garments.
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Response from Petit-Fernand
Good morning, I am very sorry to hear that you have experienced problems with your labels. It's abnormal for them to come off if the instructions were followed correctly. https://www.petit-fernand.it/applicare-etichetta-termoadesiva-adesiva Please feel free to contact us by email at [email protected] telling us a picture of the defective product and we will do our best to find a solution Good day ? Alessio
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Cristina Alamino Montes
Rating: 1 out of 5
I still have not received my order and it has been three weeks since I placed it.
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Response from Petit-Fernand
Hello Cristina, we are sorry for the delay of your purchase. We contacted you yesterday by email to help you find the solution that best suits you. Regards
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Natividad Ramirez
Rating: 1 out of 5
I have not received my order yet
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Response from Petit-Fernand
Good morning Nati, we have written to you privately so we can help you. Greetings
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Alejandra Rojas sepulveda
Rating: 1 out of 5
Not arriving on time
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Response from Petit-Fernand
Thank you for the time agreed on the phone. We will be in touch :)
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Irene C.
Rating: 1 out of 5
My order has not arrived yet. I would like a refund. Thank you
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Response from Petit-Fernand
Good morning Irene, we are sorry for this delivery anomaly. We have made the refund as requested. We thank you for your understanding Have a nice day ? Alessio
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Ghuman
Rating: 2 out of 5
Arrived much too late, in addition much too small the font not clearly visible, the colors are also not intense enough I will not order again! It was definitely not worth the money!
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Response from Petit-Fernand
We are very sorry that you are not satisfied with the labels. Could you please email us some details so that we can find a solution?
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Suze W.
Rating: 1 out of 5
Most stickers came off after a month. Customer service couldn't help as I had bought in advance. Wouldn't purchase again, followed instructions and only left with a few which are half on.
Response from Petit-Fernand
Dear Suze, we understand your disappointment and we are very sorry about this situation. However, we can not know how the labels were stored during the 5 months, which could have an effect on the quality. Unfortunately, we can not offer you a free replacement after this time.
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Carmen maria Mota barea
Rating: 1 out of 5
Yes, I am not saying otherwise, but I still have not received the product. I will send the product again thank you very much.
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Response from Petit-Fernand
Good morning Carmen, we have contacted you several times by email to help you :)
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Giovanna
Rating: 1 out of 5
I ordered bottle cap and labels. arrived package containing only the cap and the labels have not yet arrived, despite email reminder to assistensta.
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Response from Petit-Fernand
Good morning, we are sorry to hear that your order has aarrived incomplete. We will report the error to our shipping department and will send you the remainder of the order as already communicated to you by email. Have a nice day ?
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Cristina A.
Rating: 1 out of 5
The material never arrived...I wrote several times but no response. I asked for a new shipment or refund but no response....
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Response from Petit-Fernand
Good morning Cristina, we are sorry for this delay from the postal services. i see that my colleague responded to you, we are doing our best to find a solution. Good day Alessio
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Laura Carretin
Rating: 1 out of 5
I have not received my order, I have no news if it has been delivered elsewhere, but I have received this email to give my opinion, I guess it will have been delivered and I do not know anything.
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Response from Petit-Fernand
Good morning Laura, we have contacted you by email to help you as soon as possible. Good day
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Rosaria A.
Rating: 1 out of 5
the label after a couple of washes has already lifted, the nest kit includes too many adhesive labels for objects (useless for a nest) , while there are few labels for clothes
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Response from Petit-Fernand
Good morning, thank you for your feedback. Please note that we offer the possibility to choose the desired quantity of labels. Regarding quality, it is not normal for labels to come off. Please feel free to contact us by email at [email protected] communicating us a picture of the defective product and we will do our best to find a solution. Have a nice day Alessio
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FG
Rating: 1 out of 5
Unable to order despite numerous attempts. There are bugs throughout the ordering process. My account had been deleted, then an error message in Spanish when paying (even though I'm ordering from Belgium). In short, after 5 attempts, I gave up.
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Response from Petit-Fernand
We are very sorry to read your message. Our IT team has resolved this technical incident. Have a nice day!
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Ivana Vondrackova
Rating: 1 out of 5
It's been almost a month since I placed the order but I haven't received the labels yet!!!!!.
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Response from Petit-Fernand
Ivana, thank you very much for your time on the phone. We will confirm the reshipment again. Please let us know if you need anything else.
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Martina Trujillo
Rating: 1 out of 5
I have not received my order, placed the first week of September, and I have not received any solution to date. And it is now October 2nd.
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Response from Petit-Fernand
Dear Martina, we are waiting for your reply by email so we can help you. Good day
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Audrey D
Rating: 1 out of 5
Order never arrived! After 3 emails sent to report it, still no answer! However I have been debited... Abusé ! I'm going to continue my e-mail reminders because they receive them well, I have an automatic e-mail that replies to me!
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Response from Petit-Fernand
Hi Audrey, we're really sorry to read this. Please send us an email and leave us your phone number at: [email protected] We'll call you back as soon as possible.
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Kay
Rating: 1 out of 5
I have not received my order over 5weeks now. No contact number to call them and if you email they don't respond correctly. Very disappointed
Response from Petit-Fernand
Dear Kay, you provided with the incomplete address and therefore your order could not reach you. Please, see more details and a few solutions over the email.
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Linda L.
Rating: 1 out of 5
I haven't received yet my stickers, I didn't got any update that they where delivered or anything
Response from Petit-Fernand
Dear Linda, after the conversation over the phone , we confirm that we will remanufacture and send the order again! Apologies for the inconvenience.
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Federica C.
Rating: 1 out of 5
I never got the product ( the labels)
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Response from Petit-Fernand
Good morning, we are sorry for this delivery anomaly. Please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution. Have a nice day ? Alessio
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cristina
Rating: 1 out of 5
I have not received
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Response from Petit-Fernand
Good morning Cristina, We have sent you a private email to help you as soon as possible.
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Invité
Rating: 1 out of 5
Lousy customer service! Order placed end of August, still nothing received. Shipped without address, already sent several emails never answered.
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Response from Petit-Fernand
Hello Aurélie, We apologize for the address error. We have tried to contact you by phone to confirm the return of your order. Have a nice day!
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Annamaria
Rating: 1 out of 5
Very bad service late order and after reminders never arrived I asked for refund Very disappointed and I will not use the service anymore
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Response from Petit-Fernand
Good morning Annamaria, we are sorry for this delivery anomaly by postal services. We have made the refund as requested. Thank you for your understanding and have a nice day Alessio
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Melanie
Rating: 1 out of 5
After 4 weeks since placing the order, the goods have still not arrived. I have also not received any feedback within the specified 72 hours. Once and never again!
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Response from Petit-Fernand
Hello Melanie, we are very sorry that your order was never delivered and was lost in transit. If the post office has lost the order, unfortunately we can only offer a refund or resend the order. You opted for the refund and we refunded your money a week ago.
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Ivano G.
Rating: 1 out of 5
Unfortunately, the labels come off after a few gionors despite being applied strictly following the instructions. They sin, so they become unusable
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Response from Petit-Fernand
Good morning, we are sorry to hear that the order did not meet your expectations. please feel free to contact us by email at [email protected] communicating a photo of the defective product and we will do our best to find a solution Alessio
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Rocío
Rating: 1 out of 5
If I had received my order I could have given my opinion but it's been almost 1 month and I don't know anything about my clothing labels.... The service is lousy and you have no one to contact. You send e-mail and they don't answer you, you call and they are saturated...a lot of coincidence no? The pity I saw late the bad reviews they already have.
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Response from Petit-Fernand
Good morning Rocio, we apologize for our delay in getting back to you. We have forwarded you an email to help you today with your order. Good day
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claudia M.
Rating: 2 out of 5
I placed the first order, which was LOST, the customer service was very fair to me re sending the order, which however has yet to arrive. i have heard very good things about this company, i gave it a negative rating because i hope they improve the shipping service
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Response from Petit-Fernand
Good morning Claudia, Thank you for your review, we will take it into account in order to improve the quality of our services. We hope to receive your order soon. Good day Alessio
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Stefania B.
Rating: 1 out of 5
I waited for more than 20 days but nothing ever arrived now I am still waiting for the refund!!!
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Response from Petit-Fernand
Good morning Stefania, we are sorry for this delivery anomaly by postal services. We have made the refund as requested. Thank you for your understanding and have a nice day Alessio
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