The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Unfortunately, I ordered the thermoadhesive labels for my daughter's preschool and never received them. What is worse is that I contacted Petit Fernand in writing to explain the issue and possibly ask for a refund and never even received a response! I expected to be contacted at least for an apology.... What a disappointment!!!!
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Response from Petit-Fernand
Good morning, we are sorry for this inconvenience, we actually note that we did not receive your message. We have taken steps to send you an email to find a solution. Have a good day
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Esther Romero Marques
Rating: 1 out of 5
Lousy service, I won't use it anymore
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Response from Petit-Fernand
We are sorry to hear that you had a bad experience with your purchase. We will contact you in the next 48 hours. Good day
M
Marisa ... 8/10
Rating: 1 out of 5
Pathetic!!! I am really disappointed and most of all furious! I ordered labels for school on September 4th.... Money debited from the account ages ago! We've tried to contact them again and again to no avail! By e-mail, it's an automatic message! By telephone, answering machine! What do we do??? Will we receive the labels at Easter? A refund? Otherwise we have to sit on the money debited !!! A shame !!!
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Response from Petit-Fernand
Hello, we are sorry for this anomaly of delivery by the postal services. If you have contacted us by email, we will get back to you as soon as possible to find a solution. Have a nice day Alessio
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ATTARD Amandine
Rating: 1 out of 5
Comment on August 30, labels still not received to date, September 24 and customer service unreachable
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Response from Petit-Fernand
Hello, we're sorry to hear that you haven't received your order. In fact, your order was returned to us by the post office with the following note: Address error. We have contacted you to ask for confirmation of your address. Have a nice day? Alessio
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Nichtbegeistert
Rating: 2 out of 5
Adhesive labels do not hold and the iron-on labels only last 7-8 washes then you have to iron them again sometimes they only last 3-4 washes. The shoe labels are also not top would be better if they had a left right label and were smaller! Nevertheless, better than the competition where it tears after 4 washes.
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Response from Petit-Fernand
We are sorry that you are having problems with our labels. We can offer you a refund or send a replacement if you wish. Please, read our email for more information.
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Veronika
Rating: 1 out of 5
Unfortunately, the order has not arrived and we now have to find another solution. We have not heard back from customer service either. A refund would be great
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Response from Petit-Fernand
Hello Veronika, We are very sorry that you have not received your order. It could be that it was lost in the post. We can offer a refund or resend the labels.
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Jessica
Rating: 2 out of 5
Unreliable adhesive labels, attached two weeks ago and already found a couple in the washing machine (40' wash)...I don't think I would buy them again....
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Response from Petit-Fernand
Good morning, please feel free to contact us by email at [email protected] telling us uan photo of the defective product and we will do our best to find a solution. Alessio
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Sabrina C.
Rating: 1 out of 5
Very bad experience. I never received the order placed on September 1. We are still waiting for it..... I think I will have to proceed with a refund.
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Response from Petit-Fernand
Good morning, we are sorry for this delivery anomaly. We have proceeded to send you a message to find a solution. Have a good day ?
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Laura H.
Rating: 1 out of 5
The adhesives are very difficult to remove. Some are broken and cannot be removed at all. What a pity.
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Response from Petit-Fernand
Hello Laura, We are very sorry about this problem. This should not happen and would like to offer you a few solutions via email.
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Invité
Rating: 1 out of 5
Super disgusted. I never received my package.
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Response from Petit-Fernand
Hello, we are sorry to learn of this delivery anomaly by the postal services. We have sent you an e-mail to try to find a solution as soon as possible. Have a nice day Alessio
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miriam
Rating: 1 out of 5
Order never received labels paid a lot and never arrived
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Response from Petit-Fernand
Good morning, we are sorry for this delivery anomaly. Please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution Alessio
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Valentina F.
Rating: 1 out of 5
More than 20 days after payment and my order, I still have not received the goods and have not been contacted by anyone, despite several reports,except through computerized emails.
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Response from Petit-Fernand
Good morning, we apologize for this delay on the part of the Postal Service. However, I confirm that we have responded to you and find a solution to this unfortunate inconvenience. Good day ? Alessio
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Carlotta
Rating: 1 out of 5
I never received the package and I've been waiting since September 6 they have not responded to my complaint emails. Very bad experience.
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Response from Petit-Fernand
Good morning Carlotta, we are sorry for this delivery anomaly by postal services. If you have contacted us via email at [email protected] we will get back to you as soon as possible to find a solution. Have a good day ? Alessio
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cristina C.
Rating: 1 out of 5
Nothing has arrived yet after 1 month after ordering
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Response from Petit-Fernand
Good morning, we are sorry for this delivery anomaly by postal services. We have sent you a message to resolve this inconvenience. Have a good day ? Alessio
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Gianluca
Rating: 1 out of 5
Very bad service Order placed on September 6 never received anything.
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Response from Petit-Fernand
Good morning, Sorry to hear you have not yet received your order Please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution Alessio
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Noemi M.
Rating: 1 out of 5
Order placed on August 31, 2022, material never received, don't know where to make a complaint
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Response from Petit-Fernand
Good morning Noemi, We are sorry for this inconvenience. Please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution Alessio
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Kla
Rating: 1 out of 5
I did not receive the labels ordered on August 30, the package cannot be tracked, customer service is not responding, and I asked to cancel the order but no one took my request into consideration. All very bad
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Response from Petit-Fernand
Good morning, We apologize for the late reply, we have emailed you to resolve this delivery anomaly by the postal service. Good day Alessio
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Fateha C.
Rating: 1 out of 5
This is a scam. I ordered labels on the 30th of August and today is the 22nd of September. They never arrived. I messaged them on their website and they never replied. They're thieves!
Response from Petit-Fernand
Dear Fateha, you provided with the incomplete address and the order could not find its way to you. You messaged us once 3 days ago and we gave you a few options how to resolve this situation. We looking forward to your reply.
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Fanette Delord
Rating: 1 out of 5
I was happy with this site until my last order when the gourd arrived with two half-peeled patterns. No customer service on the phone, two emails sent and still no reply. I'm very disappointed, at the price of the gourd it can't arrive damaged.
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Response from Petit-Fernand
Hello Fanette, thank you for your phone call. Your new gourd is on its way :) Have a nice day!
A
Alice A.
Rating: 1 out of 5
The package was lost. After several emails finally someone took the matter in hand...a month later I still haven't received anything...luckily I still had other labels from another brand. I don't think I will place any more orders with you
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Response from Petit-Fernand
Good morning Alice, We are sorry for this delivery anomaly by the postal services. In the past few days we have rescheduled the order as you requested. We hope you will receive it soon Have a good day ?
A
Agathe Hidreau
Rating: 1 out of 5
Order placed on August 30th and still nothing received on September 20th. The direct debit, on the other hand, went through without a hitch. No one from your small company saw fit to find out where the order was, so I had to contact you several times. I will not repeat the experience.
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Response from Petit-Fernand
Hello Agathe, we're sorry for the delay in your order. Have a nice day!
A
Alessandra
Rating: 1 out of 5
I placed the order on August 30,as of today 22/9 nothing has arrived.They do not answer the phone.On Ig and by email they respond with the usual email asking to confirm the shipping address, which I have already done 3 times.Too bad,I had taken other things the past years and I had been great,service to date really bad and not reliable.
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Response from Petit-Fernand
Good morning Alessandra, We apologize for this delivery anomaly by the postal service. I confirm that we have taken steps to find a solution to this unfortunate inconvenience. Looking forward to your feedback Good day Alessio
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loredana
Rating: 1 out of 5
Order never arrived. They used to be more accurate. I have been waiting 23 days now. School started and I had to find another solution fortunately the other company I placed the order with was efficient and the labels arrived in no time!!! Never again Petit fernand!!!!
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Response from Petit-Fernand
Bungiorno, we are sorry for this delivery anomaly by postal services. We have made arrangements to refund your order. Good day Alessio
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Angela
Rating: 1 out of 5
I ordered a month ago and still haven't received anything
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Response from Petit-Fernand
Good morning Angela, we are sorry for this delivery anomaly. Please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution Alessio
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manon durand
Rating: 1 out of 5
Missing articles. Sent a reply message that said it would be sent in 3 days, but nothing.
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Response from Petit-Fernand
Hello Manon, we apologize for this oversight on our part. We have contacted you by email in order to help you.
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Valentina A.
Rating: 1 out of 5
Unfortunately, the order placed never arrived for me!!! Customer service contacted me nicely but not very constructive because then in the end I didn't get it resolved. I am so sorry,it is probably the fault of the postal service.
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Response from Petit-Fernand
Good morning Valentina, we were waiting for confirmation of your address before offering you a solution. We have now, sent you an email to resolve this inconvenience with ppostal services. Good day Alessio
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Rabya Almamy
Rating: 1 out of 5
This order has not been delivered and I still have no concrete follow-up.
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Response from Petit-Fernand
Hello Rabya, we will contact you by phone to help you as soon as possible. Have a nice day!
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Rabya Almamy
Rating: 1 out of 5
I have orders (3) that have not been delivered to date and I have no concrete follow-up. N°1002318334 "23.08.22" N°1002326806 "24.08.22" N°1002407533 "29.08.22" I would otherwise have given 5 stars.
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Response from Petit-Fernand
Hello Rabya, we will contact you by phone to help you as soon as possible. Have a nice day!
C
caterina S.
Rating: 1 out of 5
I received the personalized water bottle with the name ruined. I contacted customer service to arrange a return and reorder but never received a response.
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Response from Petit-Fernand
Good morning Caterina, we are sorry to hear that your ordie did not meet your expectations. Please feel free to contact us by email at [email protected] telling us uan photo of the defective product and we will do our best to find a solution. Good day Alessio
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Amandine
Rating: 1 out of 5
This is the second time I've ordered. The first time, very good. This time I'm sorry. It is now 22/09/22 and I am still waiting for my labels ordered on 29/08/22. Despite emails I still haven't received anything.
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Response from Petit-Fernand
Amandine, we're very sorry for our late reply. We have taken into account your private email, and we have just replied. Have a nice day!
A
Angélique
Rating: 1 out of 5
First of all, I ordered a kindergarten pack for the first time. I spent 3 hours gluing the iron-on labels to all my daughter's clothes, using the iron and respecting the pause time. I then recommended more iron-on labels because I didn't have enough. What a mistake! I should have waited to see the result in the first wash! Everything comes off, it doesn't hold at all!!!! I wasted time and money, I'm really disappointed!
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Response from Petit-Fernand
Hello Angélique, Please send us a private email with your order number and a photo of the labels in question. We'll get back to you with a solution in the next few days. Have a nice day!
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Invité
Rating: 2 out of 5
Iron-on labels peel off after one wash :(
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Response from Petit-Fernand
Maeva, please send us a private email with your order number and a photo of the labels in question. We'll get back to you with a solution in the next few days. Have a nice day!
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Invité
Rating: 1 out of 5
Very disappointed. I placed an order on September 1 and so far no delivery.
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Response from Petit-Fernand
We invite you to send us a private email with your order number. We will provide you with a solution in the next few days. Have a nice day!
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Anna V.
Rating: 1 out of 5
My order has not arrived! Still waiting
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Response from Petit-Fernand
Good morning, we are sorry for this delay by the postal services. Please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution. Alessio
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Laura
Rating: 1 out of 5
I have bought several times through this site and have always been fine, unfortunately my last order is missing the water bottle that I paid for. I have written to customer service but have not received a response. Reluctantly I will no longer be buying from Petit-Fernand Laura
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Response from Petit-Fernand
Good morning Laura, We are sorry for the late response, we are receiving an exceptional number of requests at this time. We remain available and wish you a good day Alessio
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Francesca R.
Rating: 1 out of 5
Unfortunately, I never received the order
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Response from Petit-Fernand
Hello Francesca, we are sorry for this delivery anomaly by the postal service. We have proceeded to send you an email to find a solution. Good day Alessio
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Lucy
Rating: 1 out of 5
A waste of time. The order never arrived and we have to look for a last-minute solution.
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Response from Petit-Fernand
Hello Lucy! We are very sorry that your order has been lost! Unfortunately, we cannot influence the delivery services. We refunded your money a few days ago.
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Gloria M.
Rating: 1 out of 5
My package after a month has still not arrived
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Response from Petit-Fernand
Good morning Gloria, we are sorry for this delivery anomaly. We have sent you an email to find a solution as soon as possible! Have a good day ?
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Invité
Rating: 1 out of 5
Hello, I ordered on a Monday and the labels arrived on Tuesday of the following week, so we're a long way from "2-4 working days" delivery. In addition to the delay, some of the labels had another person's name on them. Maybe it was bad luck, but I won't recommend them again. Thank you very much.
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Response from Petit-Fernand
Hi Zahra, we've sent you an email to help you track your order.
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Sabrina Moreels
Rating: 1 out of 5
Ordered over 2 weeks ago. I needed the labels before the 19th and ordered well 15 days before. My children went on a school trip and I ordered the clothing labels for nothing because the order was not received!
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Response from Petit-Fernand
Sabrina, an email has been sent to you regarding the tracking of your order. We hope to help you as soon as possible.
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