The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
I received a damaged gourd and have been trying to reach customer service by email and phone calls for weeks!
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Response from Petit-Fernand
We have sent you an email to help you. We apologize for this quality anomaly.
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Erika B.
Rating: 1 out of 5
My order never arrived, I reported the problem and was advised to check that I had entered the correct information. All correct and to date I have never received anything
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Response from Petit-Fernand
Good morning We are sorry for this delivery anomaly by postal services. We have proceeded to send you an email to find a solution. Good day Alessio
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Giuseppe V.
Rating: 1 out of 5
I placed the order on 30/08/2022 We are at 22/09/2022 still nothing has yet to arrive
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Response from Petit-Fernand
Good morning We are sorry for this shipping anomaly by the postal services. We have proceeded to send you an email to find a solution. Good day Alessio
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Guilleau
Rating: 1 out of 5
Order never received, after sending an e-mail twice I never got a reply.
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Response from Petit-Fernand
We have sent you an email to help you. We apologize for this delivery anomaly.
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Graziella Candelon
Rating: 1 out of 5
I never received my order
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Response from Petit-Fernand
Hello Gaziella, an email has been sent to reassure you that your order is on track.
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silvia
Rating: 2 out of 5
products did not arrive on time, shipping via mail without tracking, ----EDIT: ----- I have to admit they were very kind and sent me back the labels and then the first ones arrived a little late as well. Problem maybe due to slow postal service. thank you regards
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Response from Petit-Fernand
Good morning, we are sorry for this delay. We have sent you an email to find a solution Good day ? Alessio
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Marica S.
Rating: 1 out of 5
What opinion did not come of it ????
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Response from Petit-Fernand
Good morning, we are sorry for this delivery anomaly please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution. Good day Alessio
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Monica
Rating: 2 out of 5
Beautiful labels; colors and options numerous and nice well made. Unfortunately, the thermo stickers don't stay on well after two washes, in fact they just fall off and can't be resealed. The adhesive ones for clothing labels are much more valuable
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Response from Petit-Fernand
Good morning, please do not hesitate to contact us by email at [email protected] telling us uan photo of the defective product and we will do our best to find a solution. Good day Alessio
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Invité
Rating: 1 out of 5
Delivery times exceeded 3 weeks! It's just unacceptable
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Response from Petit-Fernand
Hello Lynda, we have contacted you by email in order to help you as soon as possible. Have a nice day!
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Elena O.
Rating: 1 out of 5
I placed an order for school labels and thermo adhesive labels on September 2. As of today September 22,I still have not received anything I ordered,I tried resetting my account password to write to customer service and I never received an email acknowledgment for the password change despite the procedure being done correctly.I am not at all satisfied with the service.
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Response from Petit-Fernand
Good morning Emanuela, we are sorry for this anomaly on the part of postal services. We have sent you an email to find a solution. Good day Alessio
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Loiacono Emilie
Rating: 1 out of 5
Lame! Never received my order of labels several tries of complaint without answers!!!!
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Response from Petit-Fernand
We have contacted you by email in order to help you. We apologize for the delay in responding. Have a nice day Emilie
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JESSICA
Rating: 1 out of 5
Package never arrived and they don't respond to emails
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Response from Petit-Fernand
Good morning Jessica, we are receiving an exceptional number of requests at this time, that is why there is a delay. We will get back to you as soon as possible to find a solution to your inconvenience. Good day Alessio
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E. R.
Rating: 1 out of 5
I never received my order, although they later refunded what I paid, I was very disappointed. The shipping system without tracking gives no guarantee.
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Response from Petit-Fernand
Good morning Emanuela, we are sorry for this delay on the part of postal services, it is not normal. We have tried to do everything possible to find a solution. Good day Alessio
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Giulia
Rating: 1 out of 5
Order never received
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Response from Petit-Fernand
Good morning Julia, We are sorry for this delay on the part of postal services. We have sent you an email to find a soolution as soon as possible. Good day Alessio
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Fausto M.
Rating: 1 out of 5
The cap on the Personalized Water Bottle broke right away. The taxes are too high.
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Response from Petit-Fernand
Good morning, we are sorry to hear that your order did not meet your expectations. We have sent you an email to find a solution Good day Alessio
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Rose-Marie Beignion
Rating: 1 out of 5
I bought a gourd, the edge of the stopper broke and split, the paint peeled off, after barely a week's use, no response from the site, just that I shouldn't send out reminders, I'm waiting for a refund.
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Response from Petit-Fernand
We have contacted you by email to help you. Have a nice day!
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Lisa
Rating: 1 out of 5
I simply never received my labels after numerous reminders. Poor service.
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Response from Petit-Fernand
We have contacted you by email in order to help you. We are sorry for the delay in delivery. Have a nice day!
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cliente
Rating: 1 out of 5
Unfortunately, ordered labels 2 weeks ago and still have not arrived
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Response from Petit-Fernand
Good morning, we are sorry for this delivery anomaly by postal services. Please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution Have a nice day
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Mimie M.
Rating: 2 out of 5
It's the second time we've bought. Last year and this year, but unfortunately the quality was not the same. The labels do not collent well on the colors. We are very disappointed and are already thinking about ordering elsewhere.
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Response from Petit-Fernand
We are sorry to hear that you are having problems with your labels. Can you send us photos of the labels that are missing or photos of the place where they were applied? Nous avons plus d'informations sur l'email.
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Lorena Martinez
Rating: 1 out of 5
Nefarious service. The order date was September 2 and it still hasn't arrived after 20 days. I have tried to contact them on 2 occasions and they do not respond to emails. You make accounts that you will have them by a certain date and then it is not so. Very disappointed with their treatment and customer service.
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Response from Petit-Fernand
Hello Lorena, we are sorry for the delay in the delivery of your order. We will contact you as soon as possible to help you.
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Eva
Rating: 1 out of 5
I gave 1 star xbecause 0 was not possible. Ordered merchandise in early September,never arrived. Money taken immediately. Assistance nonexistent, teasing many.
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Response from Petit-Fernand
Good morning, we are sorry for this delivery anomaly by postal services. Please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution Have a nice day
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Invité
Rating: 2 out of 5
Unfortunately, the labels wash off.
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Response from Petit-Fernand
We have contacted you by email in order to help you. We apologize for this quality anomaly. Have a nice day!
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silvia
Rating: 1 out of 5
You have not solved my problem. Order placed on August 29 and I still haven't received anything. I have already sent several reminders to customer service but have not received a response yet!
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Response from Petit-Fernand
Good morning, we are sorry to hear that you have not yet received your order. Please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution Good day Alessio
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Monika F.
Rating: 1 out of 5
unfortunately the stickers do not hold. very annoying for the price
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Response from Petit-Fernand
Hello Monika, we are very sorry that this problem has occurred. Normally this should not happen. We would like to solve this problem by offering you some solutions via e-mail. We await your reply!
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Sigrid Delvaux
Rating: 1 out of 5
Still haven't received my order after a month of waiting
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Response from Petit-Fernand
We have contacted you by email in order to help you. We are very sorry about this delivery anomaly. Have a nice day!
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Invité
Rating: 1 out of 5
I still haven't received anything
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Response from Petit-Fernand
We have contacted you by email in order to help you. We are very sorry about this delivery anomaly. Have a nice day!
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Pauline Marquet
Rating: 1 out of 5
Catastrophic delivery time for a 990 delivery. An e-mail was sent to the customer service department with a mediocre response. I will not order from you again.
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Response from Petit-Fernand
Hello Pauline, we have reimbursed you for the shipping costs, and we apologize again for this shipping incident. Have a nice day!
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Zizi
Rating: 1 out of 5
My order has not yet arrived. I think it's a real shame !!!! I'm very sad about it, I didn't get any money back either !!!!
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Response from Petit-Fernand
Hello Zena, you could not receive your order because the house number was missing. We have offered you some options in the email.
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Katheeya Kiki-Thanou
Rating: 1 out of 5
Order never received
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Response from Petit-Fernand
We have contacted you by email in order to help you. We are very sorry about this delivery anomaly. Good day Kathia
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SILVIA DANISOVSKA
Rating: 1 out of 5
I placed an order for 30 euros to be delivered in Luxembourg. I never received the products I ordered. I contacted customer service who asked me to check with the neighbors to see if the package had been delivered to them. I checked with all the neighbors but to no avail. No one had seen it. I then informed the company, which didn't get back to me. I paid for an order that I never received and no refund was offered. Very disappointing experience.
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Response from Petit-Fernand
Hello Silvia, We have just written you an email to help you. Have a nice day!
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MANON
Rating: 1 out of 5
The labels come off after a few washes. Yet wash at 30 . I followed the instructions correctly, but I'm really disappointed.
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Response from Petit-Fernand
Hello Manon, please contact us by email with your order number, and a photo of the labels in question. We'll get back to you as soon as possible. Have a nice day!
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Lena
Rating: 1 out of 5
Hello, I never received my order. After August 29, 2022 it is now September 21 and I have never received anything. Customer service has never helped me! This site is pathetic and there is no way to contact someone directly, their phone line is closed at the moment. I don't recommend them at all, I'm very dissatisfied and I'm asking for my money back, I still haven't received anything either!
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Response from Petit-Fernand
Thank you for your availability by phone. Sorry again for the delay in the order. Bonne journée
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Invité
Rating: 1 out of 5
10 days to receive labels 3 messages sent 0 replies from you!
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Response from Petit-Fernand
Hello Sienna, we apologize for the delay in our response. We have just contacted you by email and telephone to help you as best we can. Have a nice day!
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Ripped O.
Rating: 1 out of 5
Useless! Ordered labels before start of term and they never arrived. Followed up via their website and no response! I'll be taking this up with my credit card company. Horrible service, no customer help. Avoid!
Response from Petit-Fernand
We are very sorry to hear that you did not receive your order. We can not answer the same day due to many inquiries. If you wish, we can resend you the order again or refund.
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CLAIRE MOREAU
Rating: 1 out of 5
Problems with my labels and exchanges with customer services that were not at all constructive and lacked confidence!
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Response from Petit-Fernand
Hello Claire, an email has been sent to you concerning our exchanges on your order. Have a nice day!
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azur terrasson
Rating: 2 out of 5
I had two codes at gemo because I bought two back-to-school outfits but one of the two codes didn't work and the other worked but I was charged 8 and not 2 as indicated.
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Response from Petit-Fernand
Hello Azur, we are surprised to read your message, because the discount with the Gémo promo code is automatic. We invite you to contact us by email in order to help you, by inserting the two Gémo promo codes obtained at the time of your purchase. Have a nice day
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Jamilah
Rating: 1 out of 5
I ordered labels for my daughters school uniform on 3rd of September. It is mow 20th September and I've not yet received the labels nor a reply to my email query about what is going on with my order. Ridiculous!
Response from Petit-Fernand
Hi Jamilah, we are sorry for delivery problems! We can not influence the Royal Mail, however we can send you the replacement or refund. Can you please let us know which options suits best?
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Gaia R.
Rating: 1 out of 5
I never received the order. I contacted the company and they replied that it is entrusted to the post office to ship it. Nothing has come to me and I don't know who to turn to
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Response from Petit-Fernand
Good morning Gaia, we are sorry for this delivery anomaly by postal services. We have proceeded to send you an email to find a solution. Have a good day
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christelle ngo ndjonga
Rating: 1 out of 5
I never received my order
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Response from Petit-Fernand
Hello Christelle, we have contacted you by email to find a solution together. Have a nice day!
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Soraya Kehal
Rating: 1 out of 5
I still haven't received my parcel after sending you several emails and still no reply from you.
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Response from Petit-Fernand
Dear Soraya, many thanks for your availability on the phone. Have a nice day!
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