Customer reviews of Petit-Fernand

It's been a week since I placed my order and for the last three days I have been told that it has been shipped and still nothing.

No receipt of my order... Several complaints with no reaction other than a reminder of the deadline.

The order has never arrived and their customer service never responds. My advice: do not buy from this store.

I ordered a pack of labels for back to school and they never arrived, I should have read the comments before.

I purchased nametags by wire transfer on August 29, to this day I know nothing about my order...there is no customer service! School will start on Monday and I will have to do it some other way! Be careful

Bought 30 labels on 25.08 and still haven't received anything! Knowing that it's for the school, I'm obliged to recommend some. Hoping it will finally arrive! I contacted customer service in September and got no answer. I'm very disappointed and hope to hear from you as soon as possible, as 9 x 2 doesn't suit me at all!

Unfortunately, it is not immediately clear on the homepage that shipping takes a LONG time. It is mentioned everywhere that shipping takes 48 hours. But you have to find out for yourself that the whole thing comes from France and that shipping takes forever. I ordered on 30.08. By the way, it wasn't shipped until 06.09.. So here, too, the 48h deadline was not met. The goods have still not arrived. I am now forced to buy stickers from another supplier AGAIN, as I need them for the start of school. I very much hope that I will get my money back. The structure of the homepage and the delivery times should definitely be made clearer. If this had been clear to me before I ordered, I wouldn't have ordered there again as it would have been clear that it probably wouldn't arrive on time. Too bad.

Unfortunately, the quality of the labels has deteriorated a lot and they have already come off after one wash. The customer service is also not very customer-oriented and you only got the message that you can no longer send it back

These are terrible. Didn't even survive one day at school, let alone through the wash. They are too long for most clothing labels, which is where the manufacturer instructs the user to adhere them for best effect. There are better products than this on the market.

I AM STILL WAITING FOR MY ORDER, NO MATTER IF I PAY FOR EXPRESS OR NORMAL SHIPPING, IT WILL NEVER ARRIVE, THEY DON'T ANSWER NEITHER TO THE MAILS NOR TO THE PHONE, EXCUSE ...HIGH DEMAND. THEY ONLY ANSWER OR CONTACT YOU WHEN YOU EXPOSE THEM IN NETWORKS. CURIOUS TRUTH. SCAMMERS, MISLEADING ADVERTISING, RECOMMENDED ZERO. DO NOT WASTE TIME OR MONEY!!!

I ordered a personalized water bottle in June, but the cap on the bottle doesn't screw on properly anymore. I've reported it but they won't send me back a new cap... I think it's a shame that a product bought 3 months ago already has problems.

nul!!!! 1st and last time I order on this site! Lunch box ordered, wrong motif chosen, first name misspelled! ZERO customer service! no response despite several emails and impossible to reach anyone by phone! Very, very disappointed!!!!!

I am very disappointed with your service. 26/08/2022 I ordered stickers for my son. My son went back to school on 05/09/2022 but I still haven't received the anything. I've rang up customer service & sent an email but no answer/reply.

We ordered water bottles, the order arrived, the quality of the bottle is good but, there is a big but. The quality of the cap is bad, absolutely not suitable for children, it breaks very easily and we have already had to replace them twice, a hidden cost that would deserve some attention. Some of their kindergarten classmates have also had the same problem with the same product. It's a shame because the rest is fine.

I PLACED MY ORDER A MONTH AGO AND NO MATTER HOW MANY TIMES THEY TELL ME IT HAS BEEN SENT 3 TIMES, IT NEVER ARRIVES! I WILL START CLASSES AND I WILL HAVE NOTHING, I FEEL RIPPED OFF, HOW UNPROFESSIONAL, NEVER BUY HERE. PETIT FERNAND YOU ARE SCAMMERS !!!! RETURN THE MONEY

I placed order (3000986277) paying by bank transfer - because even though I entered 3 different cards on the site the payment was being rejected - on August 30. To date I know NOTHING about my order. Contacted customer service and sent accounting - did NOT respond. I paid by the way for express delivery just to receive the order as soon as possible! Absurd to be treated like this! And please don't tell me that there is a postal services anomaly because it is customer service and production that is NOT working here!

I placed my order for my daughter's school labels since August 18 and today on September 6 I still haven't received anything. I contact by mail, by instagram and by phone and I get no answer. I have neither the money nor the order, I just want them to either refund my money or send me my shipment even if I already have to put my daughter's name by hand but no one responds. I feel helpless and disappointed

I placed an order over a month ago and have not received it yet. My order was for school stickers to identify my children's school supplies and with one day to go before school starts I will have to label by hand. I am disappointed.

I placed in order on 30/08 of a few simple labels.Paid by wire transfer and sent wire transfer account.Via email no response,on the phone no response.Of my order no trace the kindergarten has now started and I had to make do otherwise but I wonder to what extent it is possible not to receive any information

I ordered my labels a long time ago, and school is starting and the children do not have the labels..they give me no solution..only wait and wait..I warned them again on the 28th and we are on day 5..it is a scam in all rule, never ever buy here .

The labels came off the pens on the second day of class.

I am very disappointed with your service. Three weeks ago, I ordered stickers for my children. Today the children started school ... and I still don't have any stickers. I informed you about it, and you assured me that you will resend it quickly ... and then nothing. Please can I have my money back. I do not recommend your company. Big disappointment.

Terrible...avoid! Stated at checkout 2-6 working day delivery. Then you get a e-mail days after ordering saying labels being made within 48 hours and will be a up to 10 day delivery. So essentially they know delivery is 2 or more weeks and yet choose to mislead by saying its 2-6 days to secure the sale. My labels still haven't arrived after 2.5 weeks! Completely unreliable and unprofessional

A disaster, we made a purchase for 38 euros. The order never arrived. When we complained, which was as soon as we returned from vacation, they told us that many days had passed. They give us no opportunity to send it again, no other explanation. The shipment has come to nothing and we have thrown away 38 euros...in addition, we do not have the labels for the beginning of the course. A disgrace.

I placed an order almost 3 weeks ago and I still haven't received anything, I haven't even been contacted, or even reimbursed, when I write I receive an email with an automatic reply.

SCAM. I HAVE NEVER RECEIVED THE LABELS NOR HAVE THEY EVER ANSWERED MY PHONE OR EMAILS!

Shame on you! I ordered a week ago and still haven't received anything. To be avoided really! It wasn't like that at first. So I'm turning to competitors who deliver in three days instead of 10!!!!! When you know that it's almost back to school, you try to be as reassuring as possible during this period.

My order has not arrived and the delivery time stated on the website has passed. I have sent 2 emails and no one responds.

I purchased that iron on labels for my children's uniform my little boy has been going to nursery about the holidays I have washed his T-shirt one with the label on and it has already come off! Unfortunately I've purchased these for four of my children I think they are a waste of money and will be purchasing a permanent pen! ??

The service is lousy, on their website there is a phone number for Spain and you call and the phone number does not exist. They also have a 902 toll free number and you get an answering machine to tell you that this phone is no longer operational. The deadline for delivery of the labels I ordered has already passed and they are already late for the start of the nursery. Customer service with fraudulent information. I am going to have to buy other labels in addition to the charges for the 902 calls. Not recommended.

Received the labels from someone else in an unreachable department. I'm not surprised everyone complains. Big rip-off. You end up marking your stuff with a felt-tip pen after having paid super money! To be avoided absolutely.

Ordered on 08/07 and only received a confirmation email on 08/08. I checked my mailbox thoroughly, but I never received anything... No trace of shipment, no La Poste tracking number, so no way of knowing where my order is! After-sales service won't reimburse me despite my numerous emails, GET OUT!

Still nothing after 15 days

The labels are badly punched. Almost all of them come off badly or tear at the corners. The small labels don't stick to pens or brushes. I had to fix them all with sellotape. It was a lot of work to stick them all over again.

order has not arrived since i placed it which was on 12th August 2022, received notification the next day that it had been dispatched yet i have not received it and they take payment straight away. customer service is non existent - no one has replied back to my several attempts to chase my order, kids go back to school next week and I am still without labels. Very concerned that my money has been wasted. Shame as I order from them every year! disappointed customer.

Unfortunately I have no opinion on the product, as I didn't like the delivery. Tracked delivery would have been appreciated, as otherwise no recourse is possible. It's a shame.

We ordered the back-to-school labels and they have not arrived yet. We have tried to talk on the phone, but it is impossible. We don't know how to contact you to find out when they will arrive if they arrive and we will have to order the labels from another company. The truth is that we are quite disappointed with the service. We give one star because you can't give less. //// WE WRITE AGAIN on SEPTEMBER 22nd. We still have not received the labels, we have been waiting for them since August. They have not answered us. Only on this opinion page they wrote that they were very busy. We don't know anything. It is clear to us that they are not going to arrive. We have written again so that at least other people will NOT have the same thing happen to them.

After 8 days of waiting, the site sent me an e-mail to tell me that they had sent my order to an address that did not include the street number or name. Yet I had filled in everything perfectly... And since they send standard mail, they don't even realize the anomaly. So I'm stuck for the start of the new school year and very disappointed... Elise

I placed an order on 8/08, it's now 8/31 and I still haven't received anything... I would like to speak to customer service, but they are unreachable due to "too many requests". No reply to emails. I was cashed in, of course! So, just a few hours before the start of the new school year, I find myself with no label and no information on what to do next! I've never had this kind of problem with Competitors! Food for thought

Ordered 17/8. It's now the 31st and still haven't received my order. Initially had no shipping confirmation but got response via email confirming it had occurred within 48 hours when queried. Unfortunately there's been no response now that it's been 2 weeks and has not arrived. Disappointed as kids have now returned to school and I've had to label by other means.