The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
I ordered a custom water bottle, but it definitely arrived spoiled. It wouldn't have been a problem if customer service had gotten back to me. But unfortunately, despite the fact that I used the contact section on their website, and we tried to contact them via their Instagram page, to date I have not received a response. This is a real shame because I had bought labels from them before and was satisfied.
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Response from Petit-Fernand
Good morning Aurora, we are sorry for the late response, we are receiving a high number of inquiries at this time. We have taken steps to send you a message to find a solution to your inconvenience. Good day ?
M
Marco De almeida ribeiro
Rating: 1 out of 5
I'm very disappointed I've been waiting 3 weeks for my order and still nothing And it's not the first time Very disappointed with this site
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Response from Petit-Fernand
Our apologies for this delivery anomaly Marco . Your order has been refunded. Have a nice day
M
Melissa Mata Perez
Rating: 1 out of 5
Hello disappointed as I have not yet received my order and school starts again on Monday :(
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Response from Petit-Fernand
Hello Melissa, I have just left you a voicemail to help you find a solution as soon as possible. We apologize for the delay in delivery.
C
Christelle Romani
Rating: 1 out of 5
I still haven't received my order
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Response from Petit-Fernand
We apologize for this delivery anomaly with La Poste. We have contacted you by email to help you. Have a nice day
F
Fanny
Rating: 1 out of 5
As specified in the instructions, I used my iron at 200 degrees, waited 15 minutes for the iron to heat up, and placed the label on each garment with the parchment paper. I pressed for 8 or 10 seconds on each garment. First wash 15 days after labeling the garments: surprise, all the labels come off in a 30-degree wash !!!!
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Response from Petit-Fernand
Hi Fanny, Please email us your order number so that we can return your order.
S
schneider
Rating: 1 out of 5
the site doesn't work i'm trying to make a payment by paypal it doesn't work either on the computer or on the phone.
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Response from Petit-Fernand
Hello, We are sorry about this incident. The paypal payment method is still available. We invite you to use different browsers and renew your order.
J
Jeanne
Rating: 1 out of 5
Very disappointed with the after-sales service!!! I have received the products certainly quality unfortunately I am missing a product in my order I called several times in vain! No answer. I sent an e-mail to no avail and got an automatic reply saying that an answer was forthcoming. I've lost about 10 in my order. It was my first order and I'd think twice about it now.
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Response from Petit-Fernand
Hi Jeanne, We're sorry, we haven't received an email from you regarding a missing item. We have just left you a voice to help you. Have a nice day!
C
Coralie
Rating: 2 out of 5
Last year I liked the labels but this year the bag I ordered was full of black fluff all over for new, disappointed ????
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Response from Petit-Fernand
Hello Coralie :) After our telephone exchange, we would like to point out that the bag you are talking about is not from C-monetiquette :) Very nice day to you
S
Sandrine Debonne
Rating: 1 out of 5
Label doesn't fit
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Response from Petit-Fernand
Dear Sandrine, I have just contacted you by email to help you. Have a nice day!
R
RC
Rating: 1 out of 5
Order placed easily, but since then, no news! I haven't received the order, nor any delivery notice, and customer service gives a generic message without specifying whether the order is traceable, what recourse they have, what they could do, or where our parcel is.... even though it was ordered by recorded delivery. I strongly advise against this.
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Response from Petit-Fernand
We have just contacted you by email to confirm the return of your order. Very nice day, and sorry again for this delivery anomaly by our postal services.
D
Desi
Rating: 2 out of 5
Unfortunately, not all stickers stick particularly well to my daughter's wooden pencils. They come off quickly.
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Response from Petit-Fernand
Hi Desi, we're sorry. The mini stickers work better with the pens because they are smaller and designed specifically for the pens. We will refund the 1 line labels so you can reorder the other if you wish.
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Garazi
Rating: 2 out of 5
In the pencil the tips are peeled off. This without touching it
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Response from Petit-Fernand
Hi Garazi, I confirm that we will resend them to you. Greetings :)
F
Fiona W.
Rating: 2 out of 5
Unfortunately this time the labels have came off the garments. Last year they stayed on my son's uniform the whole year and for some reason quite a few have came off already (he only started back at school last week).
Response from Petit-Fernand
Hi Fiona, the labels you bought this time are for the objects! They will not stay on the textile as they are not designed for this.
C
Camille Dides
Rating: 1 out of 5
I still haven't received my order it's been 1 month !!!!
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Response from Petit-Fernand
Hello Camille, We have just contacted you by email in order to help you :) Have a nice day
M
Melanie Fave
Rating: 1 out of 5
very disappointed with the service. i had a problem with the promo code at the time of my order. i realized it just after the payment had been validated. i immediately contacted customer service who could do nothing. i'll order elsewhere next time. Not commercial at all.
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Response from Petit-Fernand
Hi Mélanie, For your information, your kitty still contains the 2 euro discount, valid on your next purchase :) Very nice day to you
C
Cristina castro
Rating: 1 out of 5
I placed my order on August 10 we are at 23 and they never arrived they told me that if a neighbor took them that if the address was right. It's the first time I order it and it was a shame and after calling me as they sent them to me and nothing they never arrived.
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Response from Petit-Fernand
We are sorry to hear that your order did not arrive. We made the refund anyway. Anyway for anything you need, you can count on us. Regards Cristina, Sandra
K
kellyann S.
Rating: 1 out of 5
I bought the sticker ones not the iron on, followed instructions washed their school stuff at 30 degrees and they came off in the wash. Not happy at all with this product. The stickers look nice but a total waste of money.
Response from Petit-Fernand
Hi Kellyann, we are sorry to hear this but you bought the labels for objects. They are not meant to stick on the clothes. We can offer you a few solutions over the email.
J
Joy Paula
Rating: 1 out of 5
After more than 20 days, I still haven't received my order and their after-sales service is overwhelmed, so I'm going to have to order other labels elsewhere if I want everything to be ready for my son's first day of school pfff.
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Response from Petit-Fernand
We have just contacted you by email in order to help you as soon as possible. Our apologies for this delivery anomaly with the postal services. Have a nice day!
E
Elisabeth S.
Rating: 2 out of 5
So the designs are really very nice, but unfortunately the name labels don't last very well, school hasn't even started yet and one part has already come off again, which is a shame! Unfortunately, I haven't seen this from other suppliers.
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Response from Petit-Fernand
We are very sorry! The labels should not come off. We can send a replacement or a refund. We wrote you more information by e-mail.
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M.D
Rating: 1 out of 5
Very disappointed. The labels are pretty, but they peel off and won't stick to markers and pencils.
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Response from Petit-Fernand
Hello, Please contact us by email with a photo of the labels in question, so that we can find a solution together as soon as possible. Have a nice day!
M
Melissa
Rating: 1 out of 5
Received the labels with a name that was not the one I had requested! Really disappointed
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Response from Petit-Fernand
Hello Melissa, Your order will be resent within the next 48 hours. A confirmation email has been sent to you. We apologize for the inconvenience. Have a nice day!
G
Gemma
Rating: 2 out of 5
I wanted plain stickers with no logo and couldn't see where I could order these so in the notes I wrote what I requested. When they arrived they came with the logo and I was told the message I had written was only read at the packing stage. It would of been useful to know this (maybe a note by the box to say it won't be read until then) as I wouldn't have ordered them or would have sent the message some other way.
Response from Petit-Fernand
Hi Gemma, we are sorry that you could not find how to order without the image. We tried to explain the difference in our previous emails and provide with solution. If you still wish to reorder the right labels, we will be happy to offer you a personalised discount.
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Fernandez Nataly
Rating: 1 out of 5
I did not receive my order
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Response from Petit-Fernand
Hello Nataly, We have just contacted you by phone in order to help you. Have a nice day!
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Valentine Brom
Rating: 1 out of 5
Unreachable customer service, no response after a week
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Response from Petit-Fernand
Hello Valentine, We're sorry for the delay in our reply. I have just replied to your email, informing you that the order will be reshipped again. Have a nice day!
M
MISS A.
Rating: 1 out of 5
Order never arrived
Response from Petit-Fernand
Dear Amy, we are very sorry for the problems with delivery. It must probably got lost in transit. We can resend it if you wish on our cost.
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Elodie Drollet
Rating: 1 out of 5
Order not received since July 30th ?
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Response from Petit-Fernand
Hello Elodie, Our apologies for the delay in delivery with La Poste. I've just left you a voice message. Have a nice day!
P
Pauline GOUERY
Rating: 2 out of 5
Very disappointed with the bottle gourd, which is normally isothermal but does not hold water either cool or hot.
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Response from Petit-Fernand
Hello Pauline, We're surprised to read your message, because our water bottles can withstand both cold and heat, as they are double-walled and insulated. Have a nice day!
M
Marie Berthelon Gaviard
Rating: 1 out of 5
The design is not printed on the label, only the name. I am very disappointed
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Response from Petit-Fernand
Hello Marie, We have just sent you an email to help you. Have a nice day!
A
Aude Berthon
Rating: 1 out of 5
Package not delivered to date, impossible to reach you by phone.
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Response from Petit-Fernand
Hello Aude, We have called and emailed you to help you as soon as possible.
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florence bergue
Rating: 1 out of 5
Order paid but never received
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Response from Petit-Fernand
Hello Florence, We're sorry about the delay in delivery by the Post Office. As we told you yesterday by email, the order will be returned as soon as possible. Very nice day to you
A
Adélie
Rating: 1 out of 5
Misleading advertising It doesn't add up
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Response from Petit-Fernand
Hello Adélie. An email was sent to you a few days ago concerning your order. Have a nice day!
S
Sheila Louissaint
Rating: 1 out of 5
I can't give an opinion since the order never arrived. I paid for nothing.
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Response from Petit-Fernand
Dear Sheila, I'm sorry to hear about the delay in your order. We have just left you a voice to help you as soon as possible. Please do not hesitate to reply by email. Have a nice day!
G
Godoy
Rating: 2 out of 5
I'm disappointed because I paid for an express delivery to Belgium to my home and DPD didn't deliver and I have to go pick them up at a relay point! why am I doing this? because the previous time I had to wait almost 1 month to have them delivered.
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Response from Petit-Fernand
Hello,µ We're sorry that the order arrived directly at a relay point. Normally, they are delivered by the carrier directly to the home of our customers. We apologize for the inconvenience.
H
Hélène Prats
Rating: 1 out of 5
It's been 15 days since I placed my order and I still haven't received anything.
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Response from Petit-Fernand
Hi Hélène, After several reminders calls, we are waiting for your reply by email, so that we can help you as soon as possible. Have a nice day!
E
Elisa Di Gregorio
Rating: 1 out of 5
Hello, I'm really disappointed... I usually buy iron-on labels for my daughter's clothes, but this time, I wanted to take stick-on labels and the results are really not good... 1 wash at 30° and the label ended up in the window of my washing machine... How can I tell you that my dissatisfaction is at its peak...
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Response from Petit-Fernand
Hello Elisa. We have contacted you by email to help you with your latest order. Have a nice day!
J
Jennifer
Rating: 1 out of 5
Labels didn't arrive, been waiting for 2 weeks now and no response to emails. Annoys me as it wasn't my first order. I would have hoped for more from customer service.
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Response from Petit-Fernand
Hello Jennifer, we are very sorry if the order was lost in transit! We will send it again at our expense! We apologize for the inconvenience!
J
Joanna
Rating: 1 out of 5
The iron-on labels I received don't stick! It's balo
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Response from Petit-Fernand
Hello Joanna, We're very sorry to hear that you're having problems with your labels. It's not normal for them to come off if the instructions have been followed correctly. You'll need to set your iron to 200°C (cotton/linen setting, no steam) and wait a few minutes before use. The labels are applied directly to the fabric. Caution: avoid elastic areas and seams. We've also sent you an email, so don't hesitate to get back to us if the problem persists. Have a nice day? Alessio, Customer Service
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Giuseppa Pascia
Rating: 1 out of 5
I made an order more than 1 month ago and I still have not received my order very disappointed
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Response from Petit-Fernand
Hello Giuseppa, we are sorry to hear that you have not yet received your order. We have sent you an email to verify your delivery address. Have a nice day Alessio
M
Merri
Rating: 1 out of 5
This is the 2nd time I've ordered labels and they haven't arrived. I have to send an email to be recommended labels. Finally after 1 month and a half of waiting I received them. I hope that this time I will receive them before the start of the school year. I'm not at all satisfied
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Response from Petit-Fernand
Hello, sorry for the delay on the part of the postal services. We returned your order on 18/08. We hope you will receive it very soon. Have a nice day? Alessio, Customer Service
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Latifa Mohand
Rating: 1 out of 5
I still haven't received the labels I ordered since the end of July.
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Response from Petit-Fernand
Hello Latifa, sorry for the delay on the part of the postal services. We have resent your order and it should be delivered soon. If you have not received it by 25/08, please do not hesitate to contact us. Have a nice day Alessio, Customer Service
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