The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
More than a month after ordering, the labels have still not been delivered (my daughter has now returned from camp, so I should have received them before she left). And no explanation on the website. I regret this order.
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Response from Petit-Fernand
Hello Olivier, sorry for this delivery anomaly on the part of the postal service. We have contacted you to provide a solution. Have a nice day Alessio
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Mandy
Rating: 2 out of 5
Unfortunately, the stickers are coming off
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Response from Petit-Fernand
Hi Mandy, We are very sorry to hear this. It shouldn't come off, can we offer you a replacement or refund? We have forwarded you email with more details. We apologize for the inconvenience!
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Saskia K.
Rating: 1 out of 5
I am very disappointed with the adhesive labels as they don't stick to the pens and I have to order new ones.
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Response from Petit-Fernand
Hi Saskia, we're very sorry to hear that the labels have come off, this shouldn't happen! Would you like a replacement for this order or a refund?
J
Ju Lie
Rating: 2 out of 5
The labels are nice however 2 orders from them, 2 incomplete... They send back what is missing but no commercial gesture for the loss of time... Once it can happen, 2 times it starts to happen when it's an urgent order, I took care of it in advance but here... I won't order a 3rd time!
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Response from Petit-Fernand
Hello, we are sorry to hear about this negative experience. Please contact us at contact@c-monetiquette for more information. Have a nice day Alessio, Customer Service
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FrauDonnerknispel
Rating: 2 out of 5
The selection option, order and delivery worked perfectly. However, the stickers came off the new pens after a few hours - very annoying! With the books, on the other hand, they do their job perfectly.
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Response from Petit-Fernand
We are sorry for the inconvenience! Sometimes, if the labels are too thin, it is better to use the MINI labels. Would you like a replacement for this order or a refund?
D
D BD
Rating: 1 out of 5
Labels never received
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Response from Petit-Fernand
Hello, Sorry for this delivery anomaly. We have sent you a message to provide you with a solution! Have a nice day Alessio, Customer Service
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Inma Sánchez fernandez
Rating: 1 out of 5
I give only one star because I have not received my order, I ordered it on July 27 and I'm still waiting, I contacted you and you sent it to me again urgently and I have not received it.
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Response from Petit-Fernand
Hello, we are sorry to hear that you have not yet received your order, we confirm that we have resent your order and we hope it arrives as soon as possible.
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manuela rodriguez
Rating: 2 out of 5
Hello it is not the first time I order and arrive quickly and are very good do not peel off and are very nice and varied, but this time they arrived with stains of being poorly printed the truth that a little disappointed I hope they improve that.
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Response from Petit-Fernand
Hello Manuela, we are sorry to hear that you have encountered problems with the printing of the labels, you can contact us via the contact form.
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Sabrina Sequeira
Rating: 1 out of 5
I did not receive my order
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Response from Petit-Fernand
Hello Sabrina, sorry for this delivery anomaly. We tried to reach you by phone and send you an email to provide you with a solution. Have a nice day? Alessio, Customer Service
M
Mandy Thys
Rating: 1 out of 5
I've been ordering pencil labels from you for 3 years now, and I've been happy with them. But the last two times the labels didn't stick to the pencils, so I had to glue them back on with adhesive paper. The first time I thought maybe there was a problem, but now it's happened twice. I won't be ordering again?
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Response from Petit-Fernand
Hello Mandy, we are very sorry to hear that you are experiencing difficulties with your labels. It's not normal for them to come off if the instructions have been followed correctly. https://www.c-monetiquette.fr/coller-etiquette-thermocollante-autocollante We've sent you a message to ask for a photo of the product and to give you more information. Looking forward to hearing from you Very nice day Alessio, Customer Service
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Virginie Perrochon
Rating: 1 out of 5
Order error Unable to reach customer service
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Response from Petit-Fernand
Hello, We're sorry for the inconvenience. We have contacted you in order to respond to your request as quickly as possible?
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Vanesa Bermejo
Rating: 1 out of 5
It's a scam. They don't send you the order. I have been almost 1 month and I have not received it. There are more professional companies.
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Response from Petit-Fernand
Hi Vanessa, Thank you for your message. I am sorry that you have not received it yet. We have contacted you by email to help you as soon as possible, to locate it or to resend it again. greetings
C
Clare
Rating: 1 out of 5
My order never arrived, after chasing it up, they said they had the wrong address, I had paid through PayPal so they did have my full correct address. Luckily I got a full refund via PayPal A disappointing experience with this company
Response from Petit-Fernand
Dear Clare, we are sorry you could not receive your order because the address is wrong. The address in the PayPal payment shows exact the same shipping address. So we produced the labels and send it to the address you provided.
C
charifa madi
Rating: 1 out of 5
bonjour je suis decu car je n'ai jamais recu ma commande à mon domicile
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Response from Petit-Fernand
Hello Charifa, We are very sorry for the delay of your order. We have just contacted you by email in order to help you quickly. Have a nice day!
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Noë
Rating: 2 out of 5
The labels do not stick to the pencils and notebooks, I have to stop all the labels.... I've been buying batches of labels for 5 years and this is the first year I've had this problem.... Otherwise the visual is nice
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Response from Petit-Fernand
Dear Noelline, We have just contacted you by email regarding your latest order. Have a nice day!
A
Anastasia
Rating: 1 out of 5
I went through this site to buy a personalized quality water bottle for my 4 year old son and it didn't last 2 weeks. The cap broke quickly. [Thank you for your reply, but I never received the replacement cap.]
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Response from Petit-Fernand
Hello Anastasia, We will send you back the bottle stopper within the next 48 hours. We apologize for this quality anomaly. Have a nice day!
R
Rita Rodrigues
Rating: 1 out of 5
I have not received my order
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Response from Petit-Fernand
Hello Rita, We are sorry for the delay of your order, and an email was sent to you yesterday . We look forward to hearing from you, and wish you a lovely day.
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Nicole M.
Rating: 2 out of 5
Stickers arrived quickly, easy to use. Unfortunately, the stickers for items in the dishwasher break after a very short time.
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Response from Petit-Fernand
Hi Nicole, We are sorry to hear that your labels are peeling off - of course this should not happen! Please contact our customer service for a replacement or refund!
A
Aurelia Butera
Rating: 1 out of 5
We still haven't received our labels
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Response from Petit-Fernand
Hello Aurélia, We have just contacted you by email in order to help you :) Have a nice day
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NB
Rating: 1 out of 5
No response from the customer service department, which I find borderline.
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Response from Petit-Fernand
We replied by email too :) I will confirm the return of your order within the next 48 hours.
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Nadège Montout
Rating: 1 out of 5
Absolutely all the iron-on labels came off after the first wash. Really disappointed. I validate the iron-on labels but the Thermos were a total waste of time and money.
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Response from Petit-Fernand
Thank you for your availability on the phone. Our apologies for this quality anomaly.
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Tamara Wolff
Rating: 1 out of 5
Delivery not yet received...
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Response from Petit-Fernand
Hello Tamara, We have just contacted you by email in order to help you. Have a nice day!
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Amelie Dheilly
Rating: 1 out of 5
Order never received I do not know if it is the fault of the company or the post office but in the meantime still nothing.
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Response from Petit-Fernand
Hi Amélie, I'm really sorry about this shipping anomaly. We have just contacted you by email :) Have a nice day
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emeline
Rating: 1 out of 5
The printing of the labels is not centered on the labels. I wanted to try it out, but I'm going back to another, higher-quality brand.
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Response from Petit-Fernand
Hello Emeline, we've just left you a voice to help you. We also invite you to email us some photos of the labels to help you. Have a nice day!
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Grégorysandra Cunin
Rating: 1 out of 5
Hello I am very disappointed I ordered a batch of 100 object labels for my son's school supplies two days after the break the labels have all peeled off more I sent a message on the site 15 days ago I have yet to get any response.
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Response from Petit-Fernand
Hi Gregory, Could you please give us your phone number by email or facebook, so that we can reach you and help you? We're sorry we haven't replied, but we haven't received an email from you. Very nice day
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Nat
Rating: 2 out of 5
After a week, the decoration on my gourd was already extremely disappointing.
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Response from Petit-Fernand
Hello Natacha, we're sorry to read this. We have left you a voicemail to help you quickly. We also invite you to send us a photo of the gourd by email to: [email protected]
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TFM
Rating: 1 out of 5
I haven't received my order after a long time. Still waiting for receipt from the postal office and the store to locate the parcel or send me another one.
Response from Petit-Fernand
Dear Talitha, apologies if the order got lost in the transit. We are sending you the replacement, as agreed per email. Many thanks for understanding !
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Marianne Joiret
Rating: 2 out of 5
When confirming my order, I forgot to mention the promotional code sent by email. I sent a request to the service department but got no answer...
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Response from Petit-Fernand
Hello Marianne, Unfortunately, we haven't received an email from you. I've just left you a voicemail to help you as soon as possible. Have a nice day!
H
Helene S
Rating: 1 out of 5
I haven't received my labels and no reply to my e-mail.
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Response from Petit-Fernand
Thank you for your availability by phone, and very nice day to you.
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AURORE BRETON
Rating: 1 out of 5
Order not received even though it was placed a month ago. Very disappointed with the tracking of shipments. It's a shame because it's not the first time I've ordered and until now I've never had a problem. But I'm not about to recommend
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Response from Petit-Fernand
Hello Aurore, We have contacted you by email to help you as soon as possible. Have a nice day!
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Chloe Linthout
Rating: 1 out of 5
I still haven't received my order placed on 23/07/22. Despite several e-mail contacts, the problem has still not been resolved.
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Response from Petit-Fernand
Hello Chloé, We are sorry for the delay of your order. We confirm that your order has been returned. Have a nice day!
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Em
Rating: 1 out of 5
I have not received the order and contact customer service with little reply! Looks like I am going to have to buy more from someone who delivers the product. Shame as I did this very early to have with plenty of time.
Response from Petit-Fernand
Hi Emily, apologies for the long waiting time! We believe the order got lost in the transit. We will resend it again on our cost. Thank you for confirming your address over the email!
S
SCB
Rating: 1 out of 5
Normally I'm very satisfied with the order because I've been ordering labels for my grandson since he was in kindergarten and now he's in CE2, he's almost 9 years old. But I'm not happy with my last order: the color chosen for the order was pretty, but once I received it I didn't like it, which is a shame.
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Response from Petit-Fernand
Hello Sophie, We have just sent you an email to help you. Have a nice day!
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Miriam Miliama
Rating: 1 out of 5
They came out wrong, they peeled off within a month of purchase, I wrote a review...they said they would contact me from customer service but never heard back....
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Response from Petit-Fernand
Hi Miriam, Thank you for your message. Could you call us during the day on our toll free number to help you as soon as possible ? Regards
A
AAlvarez
Rating: 1 out of 5
They did not meet the delivery date and I never received them.
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Response from Petit-Fernand
Hi Agata, Thank you for calling us, greetings
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Jade S.
Rating: 1 out of 5
Still have no item and cannot get in contact with anyone to help
Response from Petit-Fernand
Dear Jade, the address you registered for this order is missing the house number. I am afraid the post can not identify the right delivery address and therefore you did not receive the goods. We never had any messages from you previously. We will write you an email with more details and you can answer to us directly.
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Marie Garaig
Rating: 1 out of 5
Order never received
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Response from Petit-Fernand
Hello Marie, Further to your message, we confirm that the order was refunded following your request. Have a nice day!
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Sophie Pachikian
Rating: 2 out of 5
1 month later and still no delivery!
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Response from Petit-Fernand
Hello Sophie, We have just contacted you by email to help you. Have a nice day!
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Bettina W.
Rating: 1 out of 5
Unfortunately, the stickers on this order don't stick at all. Once washed and the stickers are gone.
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Response from Petit-Fernand
Hello Bettina. We are sorry to hear that your labels are peeling off - of course this should not happen! We'll send an email with more details! We can resend the replacement if you wish.
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Sonia Bentarfaya
Rating: 2 out of 5
I find that the quality of the sticker has changed. I've been ordering for a few years now. It's a shame
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Response from Petit-Fernand
Hello Sonia, We have just sent you an email to help you. Have a nice day!
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