The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
My opinion is that you have kept the money and the labels, so you have a zero out of zero.
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Response from Petit-Fernand
Hi Carla, I'm sorry you didn't end up receiving it. We sent you an email several weeks ago to help you, but we haven't heard back. Feel free to reply or contact us directly through the contact form on our website. Regards
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Vinciane Nolius
Rating: 1 out of 5
None of the iron-on labels held!
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Response from Petit-Fernand
Hello Vinciane, Thank you for your time. I have just sent you an email regarding your order. Good day to you
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Amy
Rating: 1 out of 5
Product still not arrived weeks after order was placed.
Response from Petit-Fernand
Hi Amy, we are very sorry about the delivery issues! Could you please confirm your address to our customer service and we will resend you the labels again on our cost.
M
Mauro F.
Rating: 1 out of 5
I have purchased at two times thermoadhesive labels from you, the quality compared to previous years has greatly deteriorated, i.e. labels put on as per your description after not even one wash in the washing machine the same came off. I think I will no longer buy from you I will turn to other firms that use materials of definitely higher quality than yours.
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Response from Petit-Fernand
Good morning Mauro, we are sorry to read that the labels did not meet your expectations: it may have been a defective order. We have sent you an email so that we can give you a satisfactory solution. Good day, Luigi
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Eva Broilliard
Rating: 1 out of 5
A shame !!!!! I ordered 2 times and never received anything !!!! To flee ..
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Response from Petit-Fernand
Hello Eva, We have sent you an email to help you. Have a nice day!
A
Adeline
Rating: 1 out of 5
My labels come off all the time. I do not recommend this product.
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Response from Petit-Fernand
Hello Adeline, Thank you for your feedback. We're sorry to hear that, and we've contacted you by email to help you. Have a nice day!
H
héloise v
Rating: 2 out of 5
Disappointed with my last order. The dinosaur motif I'd chosen didn't appear on the white/grey background, I didn't see this bug and I received labels with no illustration (just the first name). After-sales service told me all I had to do was reread my order in my e-mails... and after a 2nd complaint I was entitled to a discount voucher.... I won't be ordering from them again
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Response from Petit-Fernand
Hello Heloise, We apologize again for this. We wish you a good day.
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Laure Lefeuvre
Rating: 1 out of 5
I never received my order. I sent a message to customer service, no answer. Disappointed
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Response from Petit-Fernand
Hello Laure, We apologize for the delay in your delivery. Thank you again for your confidence.
A
Anónimo
Rating: 1 out of 5
I had a problem with the order, wrote to customer service and received no response.
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Response from Petit-Fernand
Hi Maria Belen, I'm sorry you haven't received your order yet. I just sent you an email to help you as soon as possible. Regards :)
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Emma E.
Rating: 1 out of 5
Order not yet received despite ordering nearly 4 weeks ago, and now I'm being asked for feedback.
Response from Petit-Fernand
Dear Emma, we are very sorry that you still did not receive your order. We wrote to you an email to check the address and we will surely resend the order again on our cost.
E
elodie Billen
Rating: 1 out of 5
object label, doesn't stick to the objects, which is the last straw. I read that the object had to be clean for a perfect adésions, it was the case. Disappointed, it's not even back to school yet and it doesn't fit. I'll never buy again.
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Response from Petit-Fernand
Hi Elodie, Sorry to read this. We have contacted you by email to help you with your order. Have a nice day!
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Hivert N
Rating: 1 out of 5
I ordered the clothes labels to stick on with the iron, a disaster impossible to make them fit on any kind of fabric. It's a shame.
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Response from Petit-Fernand
Hello Noemie, We have just sent you an email to help you with your latest order. Very nice day to you
S
Sandra Leroux
Rating: 1 out of 5
I haven't received my labels!
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Response from Petit-Fernand
Hello Sandra, We are very sorry for the delay of your order. We have just written to you by email in order to help you. Have a nice day!
D
Diana
Rating: 1 out of 5
I placed the order 21 days ago and it has not arrived yet.
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Response from Petit-Fernand
Hi Diana, We just sent you an email to help you with your order. We are sorry for the delay of your purchase. Regards
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Nathalie Michiels
Rating: 1 out of 5
Labels peel off too quickly
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Response from Petit-Fernand
Hello Nathalie, Our apologies for this quality incident. Thank you again for being available on the phone. Have a nice day
M
Marie annick
Rating: 1 out of 5
Nothing held even though I followed the instructions. Disappointed
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Response from Petit-Fernand
Hello Audrey , We apologize once again, and thank you for your availability. Have a nice day
A
Alma D'Amico
Rating: 1 out of 5
Not yet received the product after 3 weeks
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Response from Petit-Fernand
Hello Alma, We've just sent you an email to work out a solution together. Have a nice day!
M
MARIA MAGDALENA OLIVER ROTGER
Rating: 1 out of 5
The labels are useful, nice and as I expected. The only downside is that I expected them to arrive sooner. Otherwise all good ?? ??
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Response from Petit-Fernand
Thank you for your confidence Maria Magdalena, we hope that next time you will not be late. Best regards
A
Audrey HOEFFERLIN
Rating: 1 out of 5
Disappointed did not hold on clothes even though I followed the instructions exactly
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Response from Petit-Fernand
Hello Audrey, I have just contacted you by email in order to help you as soon as possible. I'm really sorry about this quality issue. Bonne journée
M
Marjig
Rating: 1 out of 5
the garment tags did not last long. after one wash they did not stay on the garment. Very disappointed.
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Response from Petit-Fernand
Hi Marjorie, We have just contacted you by email so we can help you with your last order. Best regards
G
gaétane rogel
Rating: 2 out of 5
I was satisfied with my personalized water bottle until the stopper stopped working after 2 months and customer service told me to buy another one! What a shame, because other brands would never have said that! The stopper is defective and I have to buy a new one myself, and after telling customer service, they give me a 20% discount! Magnifique .
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Response from Petit-Fernand
Hi Gaétane, We're sorry to hear about this problem with the bottle stopper. Unfortunately, we have deadlines for returning products. That's why we've offered you a promotional code, to help you find a solution. Have a nice day!
M
Maria
Rating: 1 out of 5
I never received my order
Response from Petit-Fernand
Hi Maria, I am sorry that you have not yet received your order. Can you please confirm your address with our customer service and we will resend you the order.
M
Mrs C.
Rating: 1 out of 5
Absolutely terrible service. I still haven't received my order which was done nearly 2 months ago and I have emailed the company on numerous occasions.
Response from Petit-Fernand
Hi, We are sorry to hear about the delivery issues ! We did not receive any emails under your email address or the order number . Please , contact our customer service over [email protected] to confirm your address.
C
COVADONGA Álvarez martin
Rating: 1 out of 5
I put one because it does not let me put zero. I have not received the order nor have you answered my message. I am waiting for the money back. Best regards
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Response from Petit-Fernand
Good morning ! We are sorry to hear that you have not received your order. We have contacted you by email to help you as soon as possible. Regards
M
Marie CERNERO
Rating: 1 out of 5
Flask that doesn't close after 3 days, very disappointed at the price.
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Response from Petit-Fernand
Hi Marie, Sorry to read this. We've just sent you an email to try and find a solution together. Have a nice day!
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Elodie B
Rating: 2 out of 5
Iron-on labels that come off in the first wash... (40° cotton cycle) Really disappointed, no future orders for me.
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Response from Petit-Fernand
Hello Elodie, We have just sent you an email to help you with your labels. Have a nice day!
I
Indri L.
Rating: 2 out of 5
So disappointed I'm not receive my kids iron label yet, I ordered about 40labels. I tried email them but don't get any reply back from them. Not happy at all.
Response from Petit-Fernand
Hi Indri, we are sorry to hear about this. We never received any emails from you, however our customer service wrote to you to find out more about your problem. Please , reply with the more details so we can find a suitable solution for you!
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Laura Yudego
Rating: 1 out of 5
Well, the order arrived safely and the first heat seal label I put on a t-shirt started to peel off the edges and finally peeled off in one piece. I hope it's just this one label because I have a few left. I put it on the clean t-shirt, my daughter used that t-shirt two days after marking it and when she took it off the edges started to peel off and it came out of the washing machine completely peeled off.
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Response from Petit-Fernand
Hi Laura, Thank you for your message. We are sorry to read that you have been unstuck. We have sent you an email to help you as soon as possible. Regards
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Laila Radouai
Rating: 1 out of 5
Hello, I still haven't received my labels, it's been a month.
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Response from Petit-Fernand
Hello Laila, An email has been sent to you to help you with your order as quickly as possible. Sorry again for the delay in delivery. Have a nice day!
A
Alexandra J
Rating: 1 out of 5
Pathetic! I placed a large order for my 2 children's summer camps (iron-on labels and labels for objects), followed the instructions carefully and yesterday an iron-on label was found in the washing machine and labels stuck on my son's flip-flops, which came off in less than 5 minutes! I was stupidly fooled by a pyb on Facebook... a few years ago I ordered from Ludi Label...it was IMPECCABLE! even the iron-on labels (for objects) held super well on clothes! I should have ordered from Ludi Label! No need to throw away a fortune!
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Response from Petit-Fernand
Sorry to read about your experience. We have just sent you an email to find a solution. Have a nice day Alexandra
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Invité
Rating: 1 out of 5
Package not received
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Response from Petit-Fernand
Hello Christel, We have just contacted you by email to help you. Have a nice day!
R
Rosa Diez
Rating: 1 out of 5
They lost the labels in transport or something, and their solution was to return the money, after I had to claim it myself, but after waiting more than 20 days, I had to find my own way.
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Response from Petit-Fernand
Good morning Rosa, We are sorry again for this logistical incident. We sent you an email a few days ago. Regards
A
alice paini
Rating: 1 out of 5
The order hasn't arrived yet...
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Response from Petit-Fernand
Hello Alice, We have just sent you an email to help you. Have a nice day!
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Irene Mateos galan
Rating: 1 out of 5
I PLACED AN ORDER A FORTNIGHT OR MORE AGO AND I STILL HAVEN'T RECEIVED IT, NOR HAVE I RECEIVED A CREDIT NOTE OR BEEN CONTACTED BY THEM OR ANYTHING ELSE.
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Response from Petit-Fernand
Good morning Irene, We have contacted you by email to help you. Best regards
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Lydia
Rating: 1 out of 5
I bought for the second time a set of 3 caps, because at the previous ones the colored lid was coming off and of these last 3 none of them close . My daughter goes to school with the lid leaning against the closure . On the quality of the water bottle nothing to say but the caps unfortunately ruin everything
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Response from Petit-Fernand
Good morning Lydia, The choice of this type of cap is to avoid as much as possible the spillage of water from the water bottle being intended for children. ? In any case we will keep in mind your indication for which we thank you. I have sent you an email to discuss this issue further. ? Good day Alessio
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Anne-Cécile Massart
Rating: 2 out of 5
The iron-on labels often peel off. I'm disappointed. I have to iron them again.
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Response from Petit-Fernand
Hello Anne-Cécile, We're sorry to hear that your labels are coming off. We have just contacted you by email to help you. Have a nice day!
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Ludivine Prieux
Rating: 2 out of 5
Labels don't fit?
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Response from Petit-Fernand
Hello Ludivine, Sorry again that the labels don't fit. Thank you for your time on the phone. I can confirm that they will be resent again. Have a nice day!
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cocco
Rating: 1 out of 5
Never received the labels
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Response from Petit-Fernand
Hello Olympe, Thank you for your message. We have sent you an email to help you. Have a nice day!
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Gemma L.
Rating: 1 out of 5
Customer service was the worst I have experienced. I placed my order from an advert they put up on Instagram, assuming it would take me to the advertised product. This was not what it did and I ended up purchasing the wrong item due to false advertisement. I explained my situation to them in an email and asked if I re buy was there any chance I could have a free shipping code due to the misleading advertisement and they simply couldn't care less as they had their money already. If it wasn't for the false advertisement links I wouldn't have been in that position. Rude, rude rude.
Response from Petit-Fernand
Hi Gemma! As we mentioned in the emails ,we can not provide with the discount code upon request or to change the type of the labels after the shipping of the products. We wishing a good day.
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Lulu
Rating: 1 out of 5
I don't normally leave bad reviews but this company should be avoided at any cost! Their products are very expensive and bad quality. I bought two bottles which cost nearly £40 and the flask stopped working after a few uses. Also bought the iron labels and what horrible quality. They are all peeling off after first wash.
Response from Petit-Fernand
Hi Lulu, we are sorry to hear about this. Can you please contact our customer service with more details so we can find a suitable solution for you?
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