The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Unfortunately, I still haven't received the missing stickers (paid for long ago). After I complained about it, I received a very friendly email saying that the stickers would be sent immediately. Unfortunately it has not happened.
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Response from Petit-Fernand
Hello Viktoriya, we are very sorry about the delivery problem! We will resend you the order on May 27th and hope it will arrive soon. Please, contact us again if you have any further questions.
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Ce
Rating: 1 out of 5
Very disappointed. Purchase for clothes that I will not renew. Labels all unstuck on 1st day !!!!!
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Response from Petit-Fernand
Hello Elodie, We have just contacted you by email to help you with the labels in question. Have a nice day!
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Poignant Sandrine
Rating: 2 out of 5
Very disappointed with the service! I order every year, and this year it was anarchy in sending my order I was soon told that my bank account was not funded when it was not at all! What's more, I had a promotional code that wasn't taken into account, as I had to repeat my code 4 times and validate it 4 times! As a result, the parcel was delayed! In short, I wonder if in September I wouldn't order from another site! I have to say that the quality of the labels is unchanged, they're as beautiful, high quality and resistant as ever!
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Response from Petit-Fernand
Hi Sandrine, Sorry to hear about your latest buying experience . We have just contacted you by email :) Have a nice day
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Helene Beliard
Rating: 1 out of 5
Label stuck on with iron the next day they were unstuck. Sav very responsive thank you very much
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Response from Petit-Fernand
Hello Helene, Sorry to read this, we apologize for this incident. We have sent you an email regarding your order. Have a nice day
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Marcel LACROZE
Rating: 2 out of 5
Very fast delivery, good quality heat-seal labels that make work easier.
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Response from Petit-Fernand
Thank you very much for your feedback Marcel!
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Leprêtre Leprêtre
Rating: 1 out of 5
I tried the self-adhesive labels and the iron-on labels, but after the first one, there were no more labels on my clothes. I am very disappointed. I will not be ordering again. Claudie Leprêtre
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Response from Petit-Fernand
Hello Claudie, We are very sorry to read this. We have just contacted you by email to help you find a solution together. Very nice day to you
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Anais
Rating: 1 out of 5
I didn't receive my last order... It's a pity because it's already my 3rd order and I'm very satisfied with the products.
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Response from Petit-Fernand
Hello Anais, We have just contacted you by email to help you quickly with the follow-up of your order. Have a nice day!
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KARINE CALCADO
Rating: 1 out of 5
I'm disappointed, I ordered from you for my daughter a few years ago and the clothing labels held very well. Now I have to remove the labels that have come off on the other clothes ....
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Response from Petit-Fernand
Hello Karine, Following our telephone conversation, we can confirm that we will be returning part of your order. Thank you very much for your feedback and availability.
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Minoé
Rating: 1 out of 5
Hello I'm disappointed with the product. The labels come off at the first wash, obviously my children's clothes I do not wash at 60 °, but at 30 ° short cycle and for the most part no dryer. I don't recommend your site at all.
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Response from Petit-Fernand
Hello Noémie, We have just contacted you by email to help you. Have a nice day!
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Felicitas W.
Rating: 1 out of 5
I'm disappointed really, bought these on recommendation but even following the instructions the stickers came off with first wash so quite pointless really.
Response from Petit-Fernand
Following our phone conversation I want to confirm that we will resend the new labels on our cost and ones again my apologies for the inconvenience , Felicitas!
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Adela
Rating: 2 out of 5
The labels come off after just one wash, I'm very disappointed. I had no problems before.
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Response from Petit-Fernand
Hello Adelaïde, We're sorry you're having trouble gluing your labels. We have just sent you an email so that we can work together to find a solution. Have a nice day!
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Sohagani Kaur
Rating: 1 out of 5
Very disappointed. After a month, the gourd is already in the garbage can. There are splinters everywhere, the enamel is peeling off, and the stopper no longer works, so it's leaking. What's more, the opening system is not suitable for children, it's difficult to open. I don't recommend it, I'll have to buy another one.
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Response from Petit-Fernand
Hello, We are sorry to read this. We invite you to contact us by email via our contact form, sending us photos of the gourd in question. Very nice day to you
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Momo
Rating: 1 out of 5
I have already sent you an email which has been ignored until today. It's just not that good, rather garbage
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Response from Petit-Fernand
Hello, we are sorry that you have had a bad experience! We replied to you on May 10 and asked for the photos, but no response from your side so far. Please send the photos with the faulty labels to resolve the issues.
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Caroline
Rating: 2 out of 5
Very fast delivery. However, the label does not always stick properly.
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Response from Petit-Fernand
Hello Caroline, We're sorry to read that some labels are having trouble sticking. We have just contacted you by email to help you quickly. Very nice day to you
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Clementine Joffrin
Rating: 1 out of 5
Very disappointed with the quality. I gave a personalized water bottle to my 4 year old son, who dropped it the first time he used it and the cap broke. The price isn't worth the quality, but it's beautiful but useless !!!!
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Response from Petit-Fernand
Hello Clémentine, We're sorry the cork broke. We wish you a nice day
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Hafsa Edarazi
Rating: 1 out of 5
Second order on this site and unfortunately I did not receive my order! Too bad, I was very happy with my first order.
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Response from Petit-Fernand
Hello, We are sorry for the delay of the post office. We have just sent you an email to help you as soon as possible. Have a nice day!
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stefM
Rating: 1 out of 5
The iron-on labels didn't even last 1 week of vacation for my 9 year old son.
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Response from Petit-Fernand
Hello Stéphane, We have just contacted you by email to help you with the labels. Have a nice day!
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Céline Heller
Rating: 1 out of 5
Thermo-adhesive labels peel off better from the notebook in this format, but they often don't fit into clothes at all! They peel off one after the other. This is the last time I'll be placing an order.
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Response from Petit-Fernand
Hello Céline, Sorry to read this on your labels, it's not normal. We have just contacted you by email to help you as soon as possible. Have a nice day!
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shiellah C.
Rating: 1 out of 5
I have still not received my order despite it being nearly 4 weeks since I placed the order which was suppose to be in time for schools opening.
Response from Petit-Fernand
Dear Sheillah, we are sorry about the delivery problems! Could you please confirm your address to our customer service and will resent it again on our cost!
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Aurelie Fillion
Rating: 1 out of 5
I'm very disappointed with the iron-on labels, which don't stick very well and as soon as I wash them (8 days after I've stuck them on), they all come off. I had placed my first order a few years ago and the quality has nothing to do with it. I won't be ordering again.
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Response from Petit-Fernand
Hello Aurélie, Sorry to read this on your labels, it's not normal. We have just contacted you by email to help you as soon as possible. Have a nice day!
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Macarena Sancho
Rating: 1 out of 5
We can't get the labels on. We followed the instructions but they don't stick. Macarena
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Response from Petit-Fernand
Hi Macarena, We just sent you an email to help you :) Greetings !
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Rachel Llorca
Rating: 2 out of 5
Nothing to say about the speed of shipment and the visual aspect of the labels BUT there is a big problem with the quality, all the labels came off in the first wash (even before washing they seemed fragile in terms of adhesion to the garment despite having respected the application process).
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Response from Petit-Fernand
Hello Rachel, We're sorry to read that your labels are coming off. We have just contacted you by email to discuss how we can help you. Have a nice day!
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Claire Fauve
Rating: 1 out of 5
Order still not received after 3 weeks! Now I don't need it ...
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Response from Petit-Fernand
Hi Claire, Sorry to read about the delay in delivery of your order. We have just written to you by email to help you quickly. Have a nice day!
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Carsten H.
Rating: 1 out of 5
No delivery despite collection from credit card!
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Response from Petit-Fernand
Hello Carsten. We are sorry to hear that you have not received your order. Please contact our customer service with the address confirmation so that we can resend it. So far we have never received a message from you
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Giada
Rating: 2 out of 5
I will preface this by saying that I have not yet had a chance to check the quality of the labels because I live abroad and had purchased them convinced that they would arrive during our stay at my grandparents'. But the delivery time is not as much of a problem as the manner. In fact, the envelope with the labels inside was not mailed in the mailbox but left outside stuck in a dark window in the rain. My parents noticed the envelope by accident after days. Now, for the price of the labels (they cost twice as much as many others that are just as effective) I would at least expect the product to be delivered to the recipient and not for the recipient to have to work hard to find them. I give three stars because even if they were the most beautiful labels in the world, the service can be far improved and I certainly will not buy them again. That is, if the ones I received are usable.
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Response from Petit-Fernand
Good morning, We are sorry to learn of this unfortunate inconvenience from the postal services. We will open an investigation on our part to make sure that cases like this do not rupture. You, on your part, please do not hesitate to contact us should you encounter a product quality problem. A good day Alessio
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IOLE M.
Rating: 1 out of 5
Product not delivered
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Response from Petit-Fernand
Good morning, we are sorry to hear that you did not receive your order. I have sent you an email in order to verify that the address you entered when placing your order is correct. I remain available and wish you a good day.
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customer
Rating: 1 out of 5
I have order 1 month ago so far haven't received it.
Response from Petit-Fernand
Hello, We are very sorry to hear aboth the delivery problem. Could you please contact our customer service and we will resend your order again!
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Laura
Rating: 2 out of 5
I have ordered on several occasions and always perfect but not this time, I do not know if it is because they have changed the quality or because I did not include the paper to stick them with iron but all the stickers peeled off at the first use.
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Response from Petit-Fernand
Good morning Laura, I just sent you an email to help you , Greetings : )
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sylvia mahy
Rating: 2 out of 5
Pretty and practical, but they didn't stand up to washing.
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Response from Petit-Fernand
Hello Sylvia, We have just contacted you by email in order to help you : )
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Sophie Vincent
Rating: 1 out of 5
Order never received!!! I received the 1st order 15 days after ordering.
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Response from Petit-Fernand
Hi Sophie, Sorry for the delay, we have contacted you by email to help you . Have a nice day : )
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Roxy
Rating: 1 out of 5
Unfortunately I had to wait so long because my order was lost!!! With the next shipment 3/4 days
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Response from Petit-Fernand
Good morning Rosaria, we are sorry to hear that you have not yet received your order. As agreed, we have rescheduled at our expense, so you should receive your order soon. We wish you a good day and remain at your disposal. Alessio
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Solange Lembe
Rating: 2 out of 5
Well collected
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Response from Petit-Fernand
Hello Solange, We don't understand your message. Is everything ok for you? Please send us an email using our contact form. Have a nice day :)
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Lejola
Rating: 1 out of 5
Unfortunately, the drinking bottle always leaks when it contains mineral water. My little one, aged 5, can't close the lunch box herself. That's a shame. I also think there are too many individual compartments. One compartment would be enough. Because you can't leave one out, otherwise the bread flies around in the tin. And so you always have to wash everything. The stickers for the clothes are great and hold well.
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Response from Petit-Fernand
We are sorry to hear that you have had an unpleasant experience. Can you please contact our customer service with more details for the replacement?
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SABRINA ROSSEL
Rating: 1 out of 5
All the glued labels came off almost immediately?
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Response from Petit-Fernand
Hi Sabrina, Sorry to read this. We have just sent you an email to help you :) Have a nice day
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SANDRA BASTARDO TOQUERO
Rating: 1 out of 5
The order never arrived. It was for a children's trip and I had to find another last minute solution.
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Response from Petit-Fernand
We apologize again for this incident Sandra, Have a nice day.
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Estelle Grischko
Rating: 1 out of 5
Labels that fall off after washing!
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Response from Petit-Fernand
Hello Estelle, I'm very sorry to hear that you're having problems with your labels. It's not normal for them to come off if the instructions have been followed correctly. We've sent you an e-mail on the subject to try and find a solution. Alessio
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claire thieulart
Rating: 2 out of 5
I had ordered this product a few years ago, these labels still hold but this time they fall off! WHAT A SHAME
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Response from Petit-Fernand
Hello Claire, we're sorry to hear that your order did not meet your expectations. We have sent you an e-mail to try and find a solution. Have a nice day Alessio
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ELIS
Rating: 1 out of 5
They are very nice but they never arrive on time and you have to claim them, it says that they arrive between 2 and 10 working days and here I have been waiting 16 and they have not arrived, it is not the first time I have had to claim for them to be sent to me because it seems that they are lost.
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Response from Petit-Fernand
Good morning Elisa, We are sorry to hear that you did not receive your order. We have sent you an email to find a solution. Good morning Alessio
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Cassandra Coliche
Rating: 1 out of 5
Design and delivery times respected but I am very disappointed with the quality of my order. More than half of my iron-on labels peeled off after the 2nd wash, despite following the instructions. Considering the price and my expectations, I'm very disappointed.
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Response from Petit-Fernand
Hello, we're sorry to hear that your order did not meet your expectations. We have sent you an e-mail to try and find a solution. Have a nice day Alessio
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Cindy
Rating: 1 out of 5
The labels I ordered don't stick to the clothes at all. I'm very disappointed because I ordered these a few years ago for my son and everything was fine.
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Response from Petit-Fernand
We're sorry, but you may have received a defective batch. Could you please contact our customer service department with more details and photos?
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