The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
the labels came off the clothes after the first wash. Shoe markers don't seem very stable either. Also too many useless object labels. The truth for the price the quality is very poor!
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Response from Petit-Fernand
We're sorry, but you may have received a defective batch. Could you please contact our customer service department with more details and photos?
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Anna Sikanja
Rating: 1 out of 5
Hello, the labels came off in the first wash. The first purchase was perfect but the second was very disappointing.
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Response from Petit-Fernand
We are very sorry! Please contact our customer service department with the photos for a free replacement.
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M. G
Rating: 2 out of 5
The labels were too big because they wouldn't fit on the fabric, but they had to be iron-on to an existing label, so I had to cut them all out, which didn't make them look clean at all. On some garments, I had to cut the labels so I couldn't label them MAJ : it didn't hold up in the machine (max wash 40).
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Response from Petit-Fernand
I think you placed the labels in the wrong place, they can be applied to the textile and you didn't have to cut it . All measurements are visible when you choose on the website. If you're looking for something to place on clothing labels only, self-adhesive labels are more suitable. https://www.c-monetiquette.fr/coller-etiquette-thermocollante-autocollante
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Celia González Fuentes
Rating: 1 out of 5
I have not received anything. It seems like a scam to me.
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Response from Petit-Fernand
I have sent you an email to verify that the address you entered when placing the order is correct. I remain at your disposal and wish you a good day. Alessio
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Laura Chatel
Rating: 2 out of 5
Thank you for the delivery time... more than a week, so it doesn't meet the urgent needs of parents who can't anticipate.
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Response from Petit-Fernand
Thank you for ordering with us! Our delivery time is 2 to 6 working days, but it may be longer due to problems with the post office. Unfortunately, we have no influence on delivery times.
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Jennifer Miskakah
Rating: 1 out of 5
Received with wrong name written on it. I had to use this label quickly so I called your customer service and they were unable to find another solution for me, telling me, well, we sent the package, but it was a mistake on your part. You should have sent the package by express parcel delivery and not by normal parcel delivery.
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Response from Petit-Fernand
We are sorry that you received the wrong labels in the first place. We did indeed reship the correct order to you immediately with priority mail and confirmed it by e-mail.
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Cristina
Rating: 1 out of 5
I did not receive my order
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Response from Petit-Fernand
Hi Christina, we are so sorry! The order was shipped at the end of March. I am sending you an email to help you.
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Emilie FERRON
Rating: 2 out of 5
I'm very disappointed by the labels, which really don't stick to the clothes at all. I have 4 children and this is not the first time I have used iron-on labels.
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Response from Petit-Fernand
Hello Emilie, I'm sorry to hear that your labels don't fit. I have just contacted you by email to help you quickly :) Have a nice day
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Miss L.
Rating: 1 out of 5
Commande non reçue J'ai deja contacter le service client / vérifier mon adresse également Pas recu de réponse du service client à ce jour
Response from Petit-Fernand
Pouvez-vous contacter notre service clientèle pour confirmer votre adresse et nous vous renverrons les étiquettes à nos frais ?
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MÉLISSA LEMARIÉ
Rating: 1 out of 5
Address error? I never received my order. It was supposed to be returned but never was! Very disappointed
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Response from Petit-Fernand
Hi Mélissa, Sorry to read that your order has not arrived. We have just contacted you to help you. Have a nice day!
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Christèle WYSEUR
Rating: 1 out of 5
Hello. My order went to the wrong address and I haven't heard from them since. This is not serious. I'm disappointed
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Response from Petit-Fernand
Hello Christèle, We have sent you a message to help you, Have a nice day
M
Marilor
Rating: 2 out of 5
Too bad the labels don't stick well. Delay respected as expected.
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Response from Petit-Fernand
Hello Marianne, I'm sorry your labels don't fit properly. I've just emailed you to help you find a solution together :) Have a nice day
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Anne Meseguer
Rating: 1 out of 5
I had to sew all the labels back on. They won't stay on.
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Response from Petit-Fernand
Hello Anne, I'm sorry to hear that. A short message has been sent to you to help you as soon as possible. Have a nice day!
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Luana
Rating: 1 out of 5
Poor product
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Response from Petit-Fernand
Hello Luana, We are sorry the order did not meet your expectations. However, coto that you sent us a message two weeks ago, which was followed by our response in which we asked you for photos to verify the problem and find a solution. We look forward to your riscotro A good day ? Alessio
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Laila
Rating: 1 out of 5
It's good, but doesn't stick well enough to clothes or other objects.
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Response from Petit-Fernand
Hello Laila, We're sorry to read this. We have contacted you by email to help you find a solution. Have a nice day!
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BF
Rating: 2 out of 5
The labels on the Giotto crayons do not adhere well and in putting them on and taking them off the 'case they come off, I am not satisfied.
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Response from Petit-Fernand
Good morning, we are sorry to hear that your order did not meet your expectations. We have sent you an email about it in order to find a solution. Alessio
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Maria laura Alves moura
Rating: 1 out of 5
I haven't received my order
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Response from Petit-Fernand
We are sorry about the delivery problem and unfortunately we cannot influence La Poste. Please let us know if you have received your refund.
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Hans
Rating: 2 out of 5
Goods were only received one week late.
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Response from Petit-Fernand
Hello Hans. We are very sorry to hear about the delivery problem! Could you please provide the date you received your labels? Our delivery frame for your order was between March 22nd and April 5th!
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Joanna B.
Rating: 1 out of 5
Never received item
Response from Petit-Fernand
We are very sorry about this! Could you please get in touch with our customer service to confirm your address and we will happy to resent it on our cost?
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Kristina Gonzalez Fernandez
Rating: 1 out of 5
During the purchase process the payment is made with paypal but the company does not complete the purchase. An error appears on their website and the order is not registered but the amount is charged to paypal. Contact with the company which does not respond, because despite being a website no one works on weekends. Curiously after claiming in paypal I receive an email in which they inform me that I have the products in the cart and that if I want them to PAY AGAIN. A scam and a total lack of customer service. PayPal at the moment is not responsible and does not allow me to claim the amount. I will return the receipts and they will explain me where is the order number and the merchandise.
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Response from Petit-Fernand
Hi Kristina, I don't think we have understood each other, of course you are not going to pay twice. Can you give us the number of the order to find the payment and understand what happened ?
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E.1995
Rating: 2 out of 5
Nice and very safe and fast site but they come off at the first wash , I was warned by other moms but I was stubborn .. anyway I took a few for this reason and I would not take back more
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Response from Petit-Fernand
We are sorry you are experiencing problems with the labels. It is not at all normal for them to come off! We have sent you an mmail to find a solution to this inconvenience. Good day Alessio
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customer
Rating: 1 out of 5
Labels don't stick!!!
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Response from Petit-Fernand
Hello Charlotte, We have just contacted you by email to help you find a quick solution. I'm sorry the labels won't fit.
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Eleonora
Rating: 1 out of 5
About a month after ordering, I have not received what I ordered nor any communication about the shipment.
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Response from Petit-Fernand
Good morning, we are sorry to hear that you did not receive your order. We have sent you an email regarding this in order to find a solution. Alessio
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Sarah
Rating: 1 out of 5
Doesn't stick to my dog's collar, who keeps losing his medals despite scrupulously following the instructions - too much money lost.
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Response from Petit-Fernand
Hello Madam, please note that the labels do not stick to all materials! We've sent you an e-mail to ask for more details.
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Marina
Rating: 1 out of 5
I bought 2 stoppers for water bottles but the 2 stoppers have a problem because they don't close.
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Response from Petit-Fernand
Hello Marina, I've just sent you an e-mail to help you.
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Vittoria P.
Rating: 1 out of 5
I ordered custom labels, not only did they never arrive but I was currently offered neither a refund nor a voucher for a new purchase.
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Response from Petit-Fernand
I have sent you an email in order to verify that the address entered when ordering is correct. We can then find a soulzioen. I wish you a good day. Alessio
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Deniz Ersin
Rating: 1 out of 5
I have not received my order !!!!!!
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Response from Petit-Fernand
Hello Deniz, Sorry to read this. We contacted you a few days ago regarding your order. We hope it will arrive very soon. Have a nice day
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Jenny M.
Rating: 1 out of 5
Never received the paid stickers
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Response from Petit-Fernand
Hello Jenny, We are very sorry to hear that you have not yet received your order. Could you please confirm with our customer service that the address you provided with your order is correct?
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AZ
Rating: 2 out of 5
Something went wrong with the order, it arrived late. Looks good, but quality not yet tested because I have ordered very good products from other manufacturers in the meantime and got them faster and cheaper.
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Response from Petit-Fernand
Hello Azra, we are sorry that there have been delivery problems with Deutsche Post. Unfortunately, we cannot influence this service and we resent the labels you have mentioned the long delivery time. Is there anything else we can do?
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Jenny H.
Rating: 1 out of 5
I ordered the iron on labels, 95% of the labels came off in the first wash! Really not impressed and won't purchase these again
Response from Petit-Fernand
Dear Jenny, Thank you very much for your message. I am very sorry to hear that you are having problems with your labels. It is not normal for them to peel off if the instructions have been followed correctly. Please contact our customer service for the replacement.
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Adeline Bukowski
Rating: 1 out of 5
Unfortunately, I did not receive my purchases. And unfortunately no communication with the seller I find this so distressing! Especially since I ordered baby's things for the nursery and ended up with nothing!
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Response from Petit-Fernand
Hello Adeline, Sorry for the delay in delivery. We have contacted you by email to help you. Have a nice day!
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Natascha R.
Rating: 1 out of 5
I bought the stickers for textiles, did everything according to the instructions and yet half of them quickly came off after the first 30* wash. Unfortunately not recommended.
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Response from Petit-Fernand
Thank you for your order at EsIstMeins! Dear Natascha! We are very sorry to learn that the quality of the goods you received is not satisfactory. It happens very rarely, but you seem to have received a defective product. If all the instructions for use have been followed and the problem persists, please send us photos of the labels that are not sticking and of the item to which you want to stick the labels. We will then be able to better understand the problem and help you further.
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Belén
Rating: 1 out of 5
The labels never arrived. However, I contacted customer service and they refunded the amount.
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Response from Petit-Fernand
Hello Belen, We apologize again for this shipping incident.
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Laura
Rating: 2 out of 5
I ordered labels for my daughter's trip. The labels were to be dispatched within 48 hours and AFTER placing the order I was told that the delivery time could be a little longer. I was confident that the trip would only take place 1 month later. As a result, I never received the labels and spent my time scribbling indelibly on all his clothes. After trying several times to contact customer service via the website, I finally got through to someone on Facebook, who was very helpful, telling me that the order must have been lost and that they were going to send me my order again... fortunately, my daughter shouldn't have to change her name, because she had plenty of time to leave and come back.
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Response from Petit-Fernand
Hi Laura, Sorry to read this. We have contacted you by email in order to find a solution together. Have a nice day!
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Marie Baltet Honorat
Rating: 1 out of 5
Unfortunately I never received my order...
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Response from Petit-Fernand
Hello Marie, We have just sent you an email to help you quickly. We apologize for the delay. Have a nice day!
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HS
Rating: 1 out of 5
Followed instructions very carefully for iron on labels, but after one wear and one wash (20 degrees) almost all of the labels have peeled off. Ended up buying sew on labels as i knew these would stay on and I had wasted so much time ironing 100 labels on my daughters clothes for nursery. I also emailed Petit-Fernand to let them know what had happened and no one replied. Not impressed
Response from Petit-Fernand
Dear Harriet, we are sorry to hear about this issue. Surely the iron-on labels must not peel off. We would be happy to resend the new labels on our cost but we never receive any email from you. Please contact our customer service with the picture of damaged labels for replacement!
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yoa gomez
Rating: 1 out of 5
21 days and I'm still waiting for my order. I wanted them for Monday when my little one starts kindergarten, but nothing. Customer service told me that they will send them to me again, but because of this delay I ordered them yesterday from another page.
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Response from Petit-Fernand
Hi Yoana, We understand about the delay, and we apologize again. We will be in touch for your new order :)
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Stéphanie Le Bras
Rating: 1 out of 5
The labels stick very badly or not at all. Therefore I could not make a good advertisement. Sincerely
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Response from Petit-Fernand
Hello Stéphanie, I'm sorry to read this. I've just contacted you to find a quick solution to this problem. Have a nice day!
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Gema
Rating: 1 out of 5
It's been 3 weeks since I placed the order and I still haven't received it. They sent me an email that it had been sent and I don't know anything else.
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Response from Petit-Fernand
Hello Gema, I am sorry for the delay of your order. We have just contacted you by email to help you as soon as possible.
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Miss A.
Rating: 1 out of 5
The first time I got these were great but second time the stickers don't peel off easily and keep breaking.
Response from Petit-Fernand
Dear Anna, Thank you for shopping at Petit-Fernand! We are very sorry to hear that you have encountered problems with your order. It is possible that you have received a faulty batch. Please, contack our customer service with the pictures of the problem for replacement.
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