The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Good morning, I have not received order number 2000813345 yet. Please give me a solution. Thank you.
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Response from Petit-Fernand
Good morning Ana Maria, We have just contacted you by email to help you as soon as possible. We are sorry for the delay.
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Emmanuelle DARBON
Rating: 1 out of 5
All the labels came off in the wash, even after waiting several days for them to adhere to the fabric.
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Response from Petit-Fernand
Hello Emmanuelle, We're sorry to hear that our products don't meet your expectations. I have sent you an e-mail so that we can find a solution together? Good day and see you soon!
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Regina
Rating: 2 out of 5
So far I have bought labels for clothing and have been very comfortable with them. The latest ones, bought for pencils, on the other hand, I found to be not very durable. They do not adhere well to the edges and come off easily.
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Response from Petit-Fernand
Good morning, we are sorry to hear that your order did not meet your expectations. We have sent you an email about it in order to find a solution.
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Anna Roig Raig
Rating: 1 out of 5
All the labels I have stuck on different garments (T-shirts, bibs, pants...) have peeled off after the first wash. Bad product and expensive
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Response from Petit-Fernand
Hi Anna, I'm sorry to hear about your labels peeling off. I just sent you an email so I can help you :)
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Emilie Pires
Rating: 1 out of 5
I never received my order...
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Response from Petit-Fernand
Hello Emilie, Sorry to read this. We have contacted you via email to find a solution together :)
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yoa gomez
Rating: 1 out of 5
I ordered a pack for daycare on March 7, Day 09 tells me that they are leaving, today March 24 they still have not arrived. 15 dias......las I need for next week when the nursery starts.
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Response from Petit-Fernand
Hello :) We are sorry for the delay of your order. Can you contact us by email with your order number ?
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Aurelie
Rating: 1 out of 5
I ordered 2 personalized bottles and after 2 days of use, my son's bottle cracked at the plastic cap and the cap came off. I contacted the after-sales service to ask them to suggest a solution and have had no response to date... this experience leaves a bitter taste in my mouth. I won't be ordering from them again and won't be recommending them.
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Response from Petit-Fernand
Hello Aurélie, We're sorry to hear that our products don't meet your expectations. I've sent you an e-mail so that we can find a solution together? Good day and see you soon!
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Cristina
Rating: 2 out of 5
They took 10 days to arrive. I bought them two years ago and they were better quality. The bottoms are not as I expected.
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Response from Petit-Fernand
Thank you for your comment Cristina. We have sent you an email for your feedback.
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Angela Fallea
Rating: 1 out of 5
I still haven't received my order n°1001764381
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Response from Petit-Fernand
Hello Angela, We have sent you an email to help you. We are very sorry for the delay in delivery.
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Sandra Gb
Rating: 2 out of 5
2nd or 3rd time I've ordered and this time I'm quite disappointed. Lack of adhesion, practically peeling off most of the labels.
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Response from Petit-Fernand
Hello Sandra, We're sorry to read this. We have just contacted you by email to help you.
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Angy Millan Gallardo
Rating: 2 out of 5
They peel off! I have had other brands and this has not happened to me.
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Response from Petit-Fernand
Hi Angy, We are sorry to hear that you have been unstuck. We have just contacted you so we can help you.
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Ariadna Rangel Soldevila
Rating: 1 out of 5
20 days and I still have not received my order
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Response from Petit-Fernand
Hi Ariadna, We understand, and we apologize again for this delay.
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Mara
Rating: 1 out of 5
Slow to reply after missing an order,,,, I am waiting for them to resend it to me after a fifteen day wait. I will not buy anything again
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Response from Petit-Fernand
Sorry for the delay with your order Mara
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Alicia
Rating: 2 out of 5
The stickers are very nice, but despite following the recommendations, they have peeled off.
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Response from Petit-Fernand
Hi Alicia, We are sorry to hear that they have come off. We just sent you an email for you to send us pictures.
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Meral Bayri
Rating: 1 out of 5
I placed the order on the 28th and to date still not received! We like March 15!!!
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Response from Petit-Fernand
Hello Meral, We're sorry for the delay in your order. We have just sent you an email to help you.
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Ana Loureiro
Rating: 1 out of 5
It's been a month since I placed the order and it still hasn't arrived. They give me no solution.
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Response from Petit-Fernand
Hi Ana, We are sorry there is such a long wait. We just sent you an email to help you.
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Séverine Tulle
Rating: 1 out of 5
I never received my order.
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Response from Petit-Fernand
Hello Séverine, We have contacted you via email to help you as soon as possible. We are very sorry for the delay.
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JuCa
Rating: 1 out of 5
Does not stick to certain fabrics (e.g. fleece) Peels off on 1st wash.
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Response from Petit-Fernand
Hello Justine, We have contacted you by email to help you quickly, very sorry for this transport incident.
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Michaela M.
Rating: 1 out of 5
After 20 days of waiting, the order has still not arrived
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Response from Petit-Fernand
We are sorry to learn of this delivery anomaly by the postal services. I have sent you an email in order to find an appropriate solution. I remain at your disposal and wish you a good day. Alessio
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Georgiana Rusu
Rating: 1 out of 5
I have not received my order yet?
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Response from Petit-Fernand
We are sorry for this delay in transportation. We have just sent you an email, hoping we can help you quickly.
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Lorena A.
Rating: 1 out of 5
Very long delivery time. The stickers come off the pencils are not as good quality as before. I was very disappointed
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Response from Petit-Fernand
Good morning, we are sorry to hear that your order did not meet your expectations. We have sent you an email about it in order to find a solution. Alessio
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Anais Maniet
Rating: 2 out of 5
This isn't the first order I've made, but the termo-sticky labels were a disaster. Many of them didn't stick when I got back from my school trip 5 days later, more than half of them gone.
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Response from Petit-Fernand
Hi Anais, Very sorry to read this. We have just sent you an email so that you can send us photos of the labels that are coming off.
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giorgia Q.
Rating: 2 out of 5
It has been more than 20 days and the goods have not arrived I have sent two emails to the first one they replied to the second one no I wait a little more x see if the goods arrive and it is valid
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Response from Petit-Fernand
Good morning Giorgia, we are sorry to hear that you have not yet received your order. We have sent you an email to ask you to confirm the address and point you to a solution. Looking forward to your feedback Have a good day ? Alessio
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África Hernández
Rating: 1 out of 5
It's a shame, I placed the order on February 17, on March 11 I have not received anything, I contact them to claim it and they respond with emails hoping it will arrive soon without putting absolutely no solution. I feel that I am being taken for a ride. I will certainly not order from them again.
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Response from Petit-Fernand
We understand and apologize again for the delay of your order.
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Elisa
Rating: 1 out of 5
Unfortunately, I had ordered something else. Unfortunately, a solution to the problem was not found when I contacted customer service.
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Response from Petit-Fernand
Hello, as already explained, we naturally do not make any changes to customer orders. You have received exactly what you ordered. We are sorry if you are not satisfied with what you ordered.
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Heike
Rating: 1 out of 5
The stickers themselves are visually very nice and shipping was fast. Unfortunately, the stickers don't stick. I ordered one sticker out of 20, tried it out and washed the T-shirt with it (washing machine as usual) and the label stuck to the porthole of the washing machine after a short time. I find this fact very sobering, what a shame!
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Response from Petit-Fernand
We are very sorry that you are not satisfied with the quality of the labels. We have just contacted you by email so that we can help you further.
K
Katharina W.
Rating: 1 out of 5
Still nothing has arrived
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Response from Petit-Fernand
Good morning! This must not be! We have just contacted you by email so that we can find a solution quickly.
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AirLou
Rating: 2 out of 5
Order placed on 21/02, not yet delivered on 08/03
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Response from Petit-Fernand
Hello, We are sorry for the delay in delivery. We have just sent you an email to help you as soon as possible.
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Sonia Freire
Rating: 1 out of 5
Ik had niet correct stikers jammer
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Response from Petit-Fernand
Hello, we don't speak Dutch but we just sent you an email to answer your request
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J.M
Rating: 2 out of 5
Absolutely love the design and the idea but unfortunately the iron on labels have started to come off in the wash after only one wear/wash. I'd say 75% of the labels have come off in my washing machine and the others are hanging off, half stuck on. I have ironed them to the clothes labels which I'm pretty sure you're able to do? Left items a week before wearing and only ever wash at either 30 or 40 degrees. Worst thing is when I was doing all my sons nursery clothes, I loved the design and the fact ironing them on wasn't the worst job in the world, I ordered more for in the future (next size of clothing) so I now have another batch on the way but I don't want to spend a whole evening ironing them to come off in the washing machine. Overall, visually beautiful but practically not great.
Response from Petit-Fernand
Jade, thank you very much for your message. I am very sorry to hear that you are having problems with your labels. It is not normal for them to peel off if the instructions have been followed correctly: https://www.petit-fernand.co.uk/how-to-apply You will need to set your iron to 200°C (cotton/linen setting, no steam) and wait a few minutes before use. The labels are applied directly to the fabric. Caution: avoid elastic areas and stitching. If all the instructions have been followed and the problem persists, can you send us photos of the labels coming off on [email protected] We will then be able to provide you with a solution as soon as possible. Alessio
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Jean S.
Rating: 1 out of 5
The labels have not arrived!!!
Response from Petit-Fernand
Dear Jean, we are sorry to hear that you still did not receive your order. I sent you an email in order to confirm your address and find a convenient solution. Alessio
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Sonya
Rating: 2 out of 5
The product arrived on time and in good condition, but many of the labels don't peel off or only with great difficulty. I'm disappointed because I had already ordered two batches and there were no problems. In my opinion, the quality has deteriorated.
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Response from Petit-Fernand
Hello, We are very sorry that the labels arrived in this condition. We have sent you a message to find a suitable solution. Have a nice day? Alessio
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CMS
Rating: 2 out of 5
Hello, I was very disappointed with my last order, which unfortunately was ordered during the stormy weather of the last few weeks. My parcel arrived soaking wet and some of the labels are unusable. They should be put in plastic envelopes. It's a real shame because this is the first time I've had such an experience.
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Response from Petit-Fernand
Hello Cécile, We are sorry that the labels arrived in these conditions. You can contact us via our contact form and send us photos. Have a nice day :)
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Christelle VOUATILA
Rating: 2 out of 5
Never received and I don't know how to write you sorry
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Response from Petit-Fernand
Hello Christelle, The envelope containing your labels has indeed arrived, and we sent you an e-mail about it this morning. We apologize for the delay in delivery. Have a nice day :)
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Mlyne
Rating: 2 out of 5
I tried several times to put the iron at 200 on it but the edges didn't stick and at the 1st wash I found it in the washing machine ????
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Response from Petit-Fernand
Hello Emeline, We're sorry for the inconvenience. We've sent you an e-mail to help you. Have a nice day :)
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Ana Comes
Rating: 1 out of 5
I placed an order that never arrived. Look at all the emails I have sent you for the order number 2000776053. You told me you were going to resend it to me but it never arrived either. I receive 2000642762. Att. Bea
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Response from Petit-Fernand
Hi Ana, We are sorry for what happened. With the order 2000812391 we have no attempt to contact you. Could you tell us when you contacted us and through which of our channels? The order was shipped to us on 7/02.
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Elena Velázquez
Rating: 1 out of 5
After almost a month I have not received my order number 2000811205, is this normal?
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Response from Petit-Fernand
Hello Elena, We have received your message, and we are waiting for our carrier. We are sorry for the delay
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Casilda Garcia
Rating: 1 out of 5
I don't know what happened with this order, hot melt sticker that I put on that falls off. I am quite upset. It has never happened to me on all the fabrics I put on.
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Response from Petit-Fernand
Hello Casilda, I am really sorry for what happened. I confirm that it is not normal for this to happen. I have just sent you an email to understand the problem and to be able to quickly provide you with a solution. I look forward to hearing from you and wish you a happy day! Bea
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Ao
Rating: 1 out of 5
They have not worked well for me. They peel off in the wash
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Response from Petit-Fernand
Good morning Amaya, I am sorry to hear that you have had problems with the labels. It is not normal for them to peel off. I just sent you an email, I am waiting for you and I wish you a good weekend! Bea
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Flaminia M.
Rating: 1 out of 5
The order did not arrive and you never responded to my emails.
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Response from Petit-Fernand
We regret that you have not yet received your order. We have proceeded to send you an email to ask you to confirm the address and make sure we can find a solution. Looking forward to Sue Have a good day ?
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