Customer reviews of Petit-Fernand

I did not receive the parcel. Claire LEOSTIC-HERVE

I still haven't received my order. Confirm my address Rue La Roche Fatale 81 1200 Woluwe Saint Lambert

Never received Mail sent to customer service almost 15 days ago 0 returns No reply received Please contact me Or refund me Pr info... on my last order... the labels didn't stick.... The ... never received

I paid for express delivery, and the package arrived 72 hours later. Chronopost was labelled "standard delivery".

Still not received my order, where is it?

Labels that don't stay on after the first wash. It's a shame because I liked them

Order never received but payment was taken and no way of contacting anyone, except by sending a message via "contact" with the warning that the message may take a long time to process. One thing's for sure, I'll never order from this site again.

Merchandise still not received my son left without labels

Unfortunately, my assessment can only be negative. It has been 15 days since the order, which was given for delivery after 3 days at the time of purchase, and I still have not received the goods. I cannot express an opinion on the goodness of the product but I think that for a company customer care is also very important. Despite asking where my package is the only response I received from customer service was an automated email saying that they entrust shipping to the post office and have no record of it. I hope to receive what I ordered...sooner or later

The iron-on labels don't stick to the edges. Not great for such a simple product.

Disappointed, in 3-4 washes the labels have already peeled off.

Not worth the price for the quality. Extremely bad for delivery.

Unfortunately much too long delivery time > 1 week Only read in small print 48 hours with logo envelope is misleading Quality of the product is ok.

The last orders I have placed, the clothing stickers for plnacha stick regularly, in the first wash they are lifted.

Hello All the labels come off after 1 wash even though they were glued correctly. I had already ordered on your site and I am very disappointed.

Service nothing to fire as usual except that despite the proper use of the instructions some labels go completely or by half in the wash I regret not having taken the one that sticks directly to the garment as I usually do.

Failure to receive labels

The first time I bought the stick on labels were great. Second time I the iron on didn't work as I expected. Now I have bought other set of stick on labels and again I got a bit disappointed with the quality as it doesn't seem to stay in place after a few weeks depending on the material. In materials like aluminium, plastic, it stay in place perfectly for long time.

I placed an order on August 28, 2021 that I paid for in advance and never received. I complained several times by email to no avail. Finally they told me they would resend the order but they lied again. I never received anything , only emails for me to leave a valuation. As of January 19, 2022, I think I can already confirm that the company Petit Fernand is unprofessional to use no other words to describe them. They have my money for nothing. Very very disappointed

I have not received my order for more than two weeks. The money was booked immediately, but no delivery So outrageous. Never again

Unfortunately I ordered a replacement cap for a personalized water bottle that my sister had given to my son arrived yesterday also this cap does not close defective in short 10 euro cap thrown away

Very bad delivery the order arrived after a month Absurd

My order never arrived I placed it in September

Too slow delivery

My labels are peeling off, it's a pity I bought them because they didn't work and I will have to buy new ones. In addition, the aquamarine tone loses color with the heat of the iron.

I selected name stickers with vehicles on so my son would be more willing to have them in his clothes. My 3 year old was disappointed that his stickers then didn't have a picture on as ordered. I don't think I would have paid a premium had I have expected this to happen.

Good evening, never received the labels.

I have only bought once. The order has not arrived after about 3 weeks. I will see if the product is any good when it arrives.

Too bad I didn't receive my order

This is my fourth order, always everything correct, very nice and durable stickers. My last order was a Christmas order placed on December 8. It arrived and the Christmas window stickers were missing. I contacted them and they informed me that they were out of stock and would send them to me later. It is January 4 and Christmas is over and I am still without the stickers. They could have proactively informed me of the out of stock and offered a refund. Update: I received the stickers on January 12.... Christmas over, they could have offered a refund, some voucher or discount code for the delay, etc. But mostly lack of proactive information from the beginning.

I place an order and realize that I have made a mistake, so I am offered to change my order because it is not yet produced. I changed it 5 minutes after placing my order ... they replied 3 days later, telling me it was too late to change it! So why offer me this? Lame, avoid it!