English
★★★★★
based on 52220 reviews published
Summary of reviews
The online store Petit-Fernand consistently impresses customers with the durability and quality of its adhesive labels, which remain intact through multiple washes and tumble drying. Many users highlight the fast shipping as a standout feature, often receiving their orders quicker than expected, which enhances their overall shopping experience. The customization options available for labels and water bottles are noted for their aesthetic appeal, making them both practical and visually pleasing, particularly for children's items.
Latest neutral customer reviews
I really like the products they make but the commercial part leaves much to be desired. It's a shame that we are offered a discount and that ultimately this discount is applicable site-wide
We are sincerely sorry that the offers we provide do not meet your needs.
We try to adapt as best as we can to your needs and take note of your observations.
Have a nice day,
Camille C-MonEtiquette
Many labels ironed on the clothes came off after the first wash
thank you for sharing your opinion. We are sorry to hear that you encountered problems with the labels,
We will contact you shortly to discuss the situation and find a solution together.
See you soon!
Chiara, Petit-Fernand
Some labels are printed incorrectly. The surname is missing as expected from the order preview.
We are very sorry to hear that some labels do not match what you expected.
We will contact you shortly via email to better understand what happened and find a solution.
Chiara, Petit-Fernand
It's good but it's expensive
Thank you for sharing your opinion.
We understand that this may represent a cost for you. The quality of our products is however our priority!
Have a nice day,
Camille C-MonEtiquette
Did not take into account my request regarding the color of the first name, yet contacted by email before production
I am sorry that the modification we made to your order is not visible on the product received.
We have just contacted you to assist you
Have a nice day,
Camille C-MonEtiquette
I don't like the finish of the bottle customization
We are sorry to read your message.
The customization of our bottles is done by printing which can give a relief effect. We regret to see that this is not to your taste.
Our customer service is still available to discuss with you if needed.
Have a nice day,
Camille C-MonEtiquette
Generally the product is good but there was a page of labels with a totally different name on them.
Thank you for your feedback and we're very sorry about the issue with your order. We'll be contacting you shortly to help resolve this. Please accept our sincere apologies for the inconvenience!
Kind regards,
Chiara, Petit-Fernand
In principle, a great selection, great design options with beautiful motifs and great fonts. But again we received an order that was not well punched out. Some of the self-adhesive clothing labels have already ended up in the trash. Unfortunately!
I am sorry that you had problems with your order. I have just contacted you to offer you a solution.
Have a nice day,
Customer Service EsIstMeins.
Good product but the personalization is very small and only on one side... it's a shame for the price...
Thank you for your feedback. We are glad that you like the product overall and take note of your comment regarding the size and placement of the personalization.
Your suggestions are valuable for us to continue improving!
Best regards,
Chiara – C-MonEtiquette
Negative because I cannot track the package
Thank you for your feedback. After checking, it appears that you chose the free shipping option, which does not include a tracking number.
Please do not hesitate to contact us if you experience delays in shipping, we will be happy to assist you.
Best regards.
Chiara, Petit-Fernand
I ordered for 2 children. I expected to have 2 label notebooks like every year. Unfortunately not! Not easy because I had to unpack everything to give it to the other child.
Thank you for your feedback. We are sincerely sorry for the inconvenience caused. Indeed, even when ordering for multiple children, the labels are not packaged separately, except in our economical packs.
We regret if this was not clear enough at the time of ordering and take note of your comment.
Best regards,
Chiara – C-MonEtiquette
I have ordered the stickers before, they were great, but this time they didn't really stick.
I sincerely apologize for hearing about this inconvenience regarding your order, and I can fully understand the trouble this may cause. I have just contacted you to offer you a solution.
Have a nice day,
Customer Service EsIstMeins
The iron-on labels came off with the first wash
I am very sorry to read your comment.
Our labels are very durable so they should not come off like that.
That’s why our customer service has just contacted you to help you.
Have a good day,
Camille Petit-Fernand
My order arrived completely soiled with the heavy rains, I am very disappointed
We are sincerely sorry to read your review.
We hope that your labels are indeed intact. To ensure this, we have just contacted you directly.
Have a nice day,
Camille C-MonEtiquette
Non-waterproof backpack... Stickers stuck on the water bottle, not very thoughtful... I could have done it myself... Water bottle cap not compliant with my request. Anyway, disappointed.........
We regret to discover your review, and I am sincerely sorry that the products received did not fully meet your expectations.
Regarding our bag, it is indeed without waterproof coating. I have immediately forwarded your suggestion to our product team – thank you very much for your constructive feedback!
For the customization of our water bottles, it is done by direct printing to ensure better durability over time and optimal quality.
Finally, regarding the cap that does not match your request, I invite you to contact our customer service: we will be happy to find a solution for you.
Have a nice day,
Camille – C-MonEtiquette
Hello I have ordered before and was very happy but this time the second name Theo cude come wrong it come as Theo code
Thank you for your review. We’re sorry for the mistake with the second name. We will contact you via email shortly to resolve the issue.
Best regards,
The Petit-Fernand Team
I am disappointed because the color of the names does not match the order (blue).
We try to accurately represent the visuals of our products on our website. Despite this, some differences in shades may indeed appear between your screen and reality, and we are sorry for that.
We remain available to discuss with you if needed.
Have a nice day,
Camille C-MonEtiquette
I ordered 3 times from you: 1st time perfect, 2nd time the package never arrived, and 3rd time I paid to receive my package in 4 working days, it arrived 10 days later... when I had to find another solution. Very disappointed.
Thank you for sharing your experience.
We are however sorry to note this anomaly during delivery.
We hope that the solution provided by our customer service will suit you.
Have a nice day,
Camille C-MonEtiquette
I am happy but I ordered 3 names on labels for 3 different people and they all came in one package and I didn't like that, they should have put each one in a package, I had to unpack everything and distribute the labels and the loose iron-on paper, I didn't like that
Thank you for taking the time to share your opinion.
Indeed, we send our labels in a single notebook. The only thing we send separately are our Packs.
However, our customer service is still available to help you.
Have a great day!
Camille Petit-Fernand
I did not like the print quality. Moreover, the name is too small.
We are sorry that your order does not bring you complete satisfaction
Our customer service is still available to discuss with you if needed.
Have a nice day,
Camille C-MonEtiquette
I find the stickers way too wide for pens. They are displayed on pens on the side, which is why I assumed they were the right stickers.
We offer various label formats for pens, including mini formats. Don't hesitate to call me next time so I can assist you further.
We offer
Have a nice day,
Customer service EsIstMeins
The labels do not peel off, had to use a cutter to peel them off...
We are sincerely sorry to hear that your labels are difficult to remove from their backing.
To assist you as quickly as possible, our customer service has just contacted you.
Have a nice day,
Camille C-MonEtiquette
I ordered two personalized learning mugs, one was perfect, the other was delivered to me with a different design than the one I had chosen, so I was disappointed
We are sincerely sorry that the order received does not match what you ordered.
To assist you better, we have just contacted you directly.
Have a nice day,
Camille C-MonEtiquette
Labels of lower quality than previous years. From the first wash, 4 labels found in the machine (despite washing 48 hours after applying the labels)
We are sincerely sorry that your labels have come off like this. Our products are designed to last over time. Therefore, our teams have just contacted you to assist you as best as possible.
Have a nice day,
Camille C-MonEtiquette
The quality is not amazing...
We are sincerely sorry that the quality of the products received does not meet your expectations.
Our customer service has just contacted you to assist you.
Have a nice day,
Camille C-MonEtiquette
The personalized green small cotton bag is also perfect. However, I absolutely do not recommend the stamp.
Thank you very much for your feedback.
Regarding our ink stamp, your feedback is very important to us! We have therefore just contacted you.
Have a nice day,
Camille C-MonEtiquette
Disappointed because the cutting of the labels cuts off a large part of the design... there is not much left in the end.
We are sincerely sorry to see that your order does not bring you complete satisfaction.
Our customer service remains available if needed.
Have a nice day,
Camille C-MonEtiquette
I received the order and I am missing some items. I am a bit disappointed because I made a complaint and now I have to wait to receive it.
We are sincerely sorry for this oversight that affected your order.
However, we hope that the products returned by our teams meet your expectations.
We remain available if needed.
Have a nice day,
Camille C-MonEtiquette
1 missing product + 1 product from another customer received
We are sincerely sorry to read your message.
We hope that the handling of this incident by our customer service and the proposed solution meet your expectations.
We remain available if needed.
Have a nice day,
Camille C-MonEtiquette
Disappointed with the water bottles, as soon as there was a small bump the decoration came off...
We are sincerely sorry to read your message.
Our water bottles are designed to last over time. To assist you better, we have just contacted you directly.
Have a nice day,
Camille C-MonEtiquette
Delivery time too long The labels do not stick to all surfaces, especially pencils.
We sincerely apologize for this delivery delay.
As for your labels, the quality of our products is our priority. Therefore, we have just contacted you to assist you.
Have a nice day,
Camille C-MonEtiquette
No problem with the site and good communication regarding the order processing. I am a bit disappointed because the bottle has leaked several times, it needs to be held upright which is not easy with a baby.
Thank you for your feedback!
Our bottle is indeed designed for vertical use. However, once closed, it does not leak anymore. If you notice any anomalies, I invite you to contact our customer service via our contact form.
Have a nice day,
Camille C-MonEtiquette
Late delivery, a bit disappointed with the adherence, on the cap and backpack. Otherwise, very nice print.
Still have not recieved an order placed 3 weeks ago.
Kind regards, Chiara, Petit-Fernand
Nothing to complain about the labels. I wanted to order a personalized tasting box and I am disappointed. The design is actually a poorly stuck sticker with bubbles. Disappointing for the price of the tasting box.
Thank you for your feedback.
I am sincerely sorry to see that the box you received does not fully satisfy you. I will contact you to provide a solution.
Have a nice day,
Elise, C-MonEtiquette
Too expensive for the few labels received... The quality seems to be there, however.
Thank you for your feedback.
We understand your comment about the price — quality and customization are at the heart of our products.
Glad you noted that!
Have a great day,
Chiara – C-MonEtiquette
Good product but expensive, it can double the price of the labeled material for a pencil, for example.
Thank you for your feedback.
We understand your remark. Our prices reflect real quality work, made to last.
Glad that you like the product nonetheless.
Have a very good day,
Chiara – C-MonEtiquette
This time we ordered stickers for various items like clothing, shoes & objects. Everything is good here. Sensibly compiled in the small booklets and just as hoped. We also ordered 2 drinking glasses with straws. They turned out very, very nice and our children love them. Unfortunately, our daughter's drinking glass started to rust on the thread from the outside after just 1 week. That's really a shame. We will try to make a complaint and hope for the best. The other bottle did not have this issue. Maybe just a "Monday product".
Thank you very much for your review. I am very sorry to hear about this inconvenience regarding your order. I have just contacted you to get more information about it.
Have a nice day,
Customer Service EsIstMeins
A customer for many years, I bought labels as I do every year and this year lunch boxes as well, but what a disappointment, a sticker on top and poorly stuck that overflows from the edges with bubbles (3 bought, all 3 are like this) extremely disappointed given the price.
Thank you for your message, and we are truly sorry for your disappointment regarding the lunch boxes.
We have just contacted you by email to offer you a quick solution.
Once again, our sincerest apologies.
Best regards,
Chiara – C-MonEtiquette
The staples are poorly positioned and puncture my labels...
I am sincerely sorry for this incident.
I just contacted you to propose a solution.
Have a nice day,
Camille C-MonEtiquette