/10
★★★★★
based on 50143 reviews published
★★★★★
based on 50143 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
The plastic of the cap hinges is of poor quality and has broken immediately.
Pedro T.
purchased on 25/12/2025
Translated review
Answer from Petit-Fernand
Hello Pedro,
Thank you for taking the time to share your opinion. We are sorry to hear that you have had a problem with the quality of the cap hinges. We just sent you an email to help you 🙂
Have a good day,
Camille Petit-Fernand
Thank you for taking the time to share your opinion. We are sorry to hear that you have had a problem with the quality of the cap hinges. We just sent you an email to help you 🙂
Have a good day,
Camille Petit-Fernand
1
/5
★☆☆☆☆
The labels do not stick, they are not heat-adhesive. I have experience using them. Yours are worthless. I feel deceived. You should proceed with the refund of the money charged. I feel deceived.
Maria Luisa R.
purchased on 23/01/2026
Translated review
Answer from Petit-Fernand
Hello Maria Luisa,
We sincerely regret that you had this experience with our labels. Your satisfaction is very important to us. We just contacted you by email to assist you.
Have a good day,
Camille Petit-Fernand
We sincerely regret that you had this experience with our labels. Your satisfaction is very important to us. We just contacted you by email to assist you.
Have a good day,
Camille Petit-Fernand
1
/5
★☆☆☆☆
The impression of the name is blurry ...
Alyson V.
purchased on 31/01/2026
Translated review
Answer from Petit-Fernand
Hello Alyson,
Thank you for sharing your feedback. We are sorry to hear that the impression of the name does not meet your expectations. Your satisfaction is our priority! We have therefore contacted you.
Have a nice day,
Camille C-MonEtiquette
Thank you for sharing your feedback. We are sorry to hear that the impression of the name does not meet your expectations. Your satisfaction is our priority! We have therefore contacted you.
Have a nice day,
Camille C-MonEtiquette
1
/5
★☆☆☆☆
After 3 days it peels off ..
Chloé C.
purchased on 29/01/2026
Translated review
Answer from Petit-Fernand
Hello Chloé,
Thank you for taking the time to share your experience. We are sorry to hear that you encountered a problem with your order. Your satisfaction is our priority, and we would like to know more to assist you. For this, we have just contacted you by email to help you.
Have a nice day,
Camille C-MonEtiquette
Thank you for taking the time to share your experience. We are sorry to hear that you encountered a problem with your order. Your satisfaction is our priority, and we would like to know more to assist you. For this, we have just contacted you by email to help you.
Have a nice day,
Camille C-MonEtiquette
1
/5
★☆☆☆☆
I decided to buy because I saw it on a friend but the labels I received have nothing to do with it, they are shiny like a sticker instead of matte like hers and in the first wash they have already come off
Silvia B.
purchased on 14/01/2026
Translated review
Answer from Petit-Fernand
Hello Silvia,
We are sorry that your experience was not as expected. We appreciate your feedback and want to resolve this issue. To do this, we have just contacted you to help you.
Good day,
Camille Petit-Fernand
We are sorry that your experience was not as expected. We appreciate your feedback and want to resolve this issue. To do this, we have just contacted you to help you.
Good day,
Camille Petit-Fernand
1
/5
★☆☆☆☆
Many labels came off after the first wash.
Jennifer R.
purchased on 22/01/2026
Translated review
Answer from Petit-Fernand
Hello Jennifer,
Thank you for your feedback and we are sorry to hear that you encountered issues with our labels. Your satisfaction is our priority. We have therefore contacted you by email to assist you 🙂
Have a nice day,
Camille C-MonEtiquette
Thank you for your feedback and we are sorry to hear that you encountered issues with our labels. Your satisfaction is our priority. We have therefore contacted you by email to assist you 🙂
Have a nice day,
Camille C-MonEtiquette
1
/5
★☆☆☆☆
12 bucks for stickers is super expensive and it's useless! I thought they were fabric labels at that price!
Célia L.
purchased on 23/01/2026
Translated review
Answer from Petit-Fernand
Hello Célia,
We are sincerely sorry to read your review.
We do not currently offer fabric labels on our site. The labels currently available are our iron-on or adhesive labels.
However, we have forwarded your product suggestion to the relevant department 🙂
Have a nice day,
Camille C-MonEtiquette
We are sincerely sorry to read your review.
We do not currently offer fabric labels on our site. The labels currently available are our iron-on or adhesive labels.
However, we have forwarded your product suggestion to the relevant department 🙂
Have a nice day,
Camille C-MonEtiquette
1
/5
★☆☆☆☆
My order still hasn’t arrived and I have had no response from customer service
Brooke H.
purchased on 07/01/2026
Answer from Petit-Fernand
Hello Brooke,
Thank you for your feedback.
We’re sorry that your order hasn’t arrived. I saw that our customer service team replied to you this morning and have already issued your refund! We remain at your disposal.
Best regards,
The Petit-Fernand Team
Thank you for your feedback.
We’re sorry that your order hasn’t arrived. I saw that our customer service team replied to you this morning and have already issued your refund! We remain at your disposal.
Best regards,
The Petit-Fernand Team
1
/5
★☆☆☆☆
The delivery had taken such a long time. I ordered weeks ago and they still have not arrived
Vicki J.
purchased on 07/01/2026
Answer from Petit-Fernand
Bonjour Vicki,
Thank you for your feedback. We sincerely apologize for the delay in your delivery, as we strive to ensure timely service. Your experience is important to us, and we are currently looking into this matter to prevent future occurrences. If you have any further concerns, please feel free to reach out to our customer service team.
Best regards,
The Petit-Fernand Team
Thank you for your feedback. We sincerely apologize for the delay in your delivery, as we strive to ensure timely service. Your experience is important to us, and we are currently looking into this matter to prevent future occurrences. If you have any further concerns, please feel free to reach out to our customer service team.
Best regards,
The Petit-Fernand Team
1
/5
★☆☆☆☆
Order never arrived
Ellie-jade C.
purchased on 06/01/2026
Answer from Petit-Fernand
Hello Ellie-Jade,
Thank you for your feedback. We're truly sorry to hear that your order has not arrived. Please contact our customer service team, and we will assist you in resolving this issue promptly.
Best regards,
The Petit-Fernand Team
Thank you for your feedback. We're truly sorry to hear that your order has not arrived. Please contact our customer service team, and we will assist you in resolving this issue promptly.
Best regards,
The Petit-Fernand Team
1
/5
★☆☆☆☆
Hello, I bought 200 iron-on labels and already a dozen have come off out of the 40 fixed ones while strictly following the recommendations! Disappointed!
Tracy G.
purchased on 08/01/2026
Translated review
Answer from Petit-Fernand
Hello Tracy,
Thank you for taking the time to share your experience. We are sincerely sorry to hear that you have encountered problems with our labels. Your satisfaction is very important to us, and we would like to resolve this situation. To assist you, we have just contacted you by email.
Have a nice day,
Camille C-MonEtiquette
Thank you for taking the time to share your experience. We are sincerely sorry to hear that you have encountered problems with our labels. Your satisfaction is very important to us, and we would like to resolve this situation. To assist you, we have just contacted you by email.
Have a nice day,
Camille C-MonEtiquette
1
/5
★☆☆☆☆
As already explained to your employee, the labels do not stick well to the pencils. It may be that I made a mistake in the order and the size, but the fact remains that they do not do their job, that is, THEY DO NOT STICK. I was not satisfied either with the VERY LONG delivery times or with the order itself. Therefore, I will never place orders with your company again. Best regards
Cattoi M.
purchased on 04/01/2026
Translated review
Answer from Petit-Fernand
Good morning Mavie,
Thank you for your feedback and we are sorry to hear that your experience did not meet your expectations. We are committed to ensuring the quality of our products and customer service. Your satisfaction is important to us.
Best regards,
The Petit-Fernand team
Thank you for your feedback and we are sorry to hear that your experience did not meet your expectations. We are committed to ensuring the quality of our products and customer service. Your satisfaction is important to us.
Best regards,
The Petit-Fernand team
1
/5
★☆☆☆☆
Peels off
Christèle M.
purchased on 09/01/2026
Translated review
Answer from Petit-Fernand
Hello Christèle,
Thank you for your feedback. We are sorry to hear that you encountered a problem with our product. Your satisfaction is our priority, and we are committed to providing you with a solution. To assist you, we have just contacted you by email 🙂
Have a nice day,
Camille C-MonEtiquette
Thank you for your feedback. We are sorry to hear that you encountered a problem with our product. Your satisfaction is our priority, and we are committed to providing you with a solution. To assist you, we have just contacted you by email 🙂
Have a nice day,
Camille C-MonEtiquette
1
/5
★☆☆☆☆
The labels do not stick to the fabric
Morgane C.
purchased on 07/01/2026
Translated review
Answer from Petit-Fernand
Hello Morgane,
Thank you for taking the time to share your feedback. Indeed, as specified on our website, our self-adhesive labels for clothing do not apply to the fabric but to the existing labels on the garments. We remain available if needed.
Have a nice day,
Camille C-MonEtiquette
Thank you for taking the time to share your feedback. Indeed, as specified on our website, our self-adhesive labels for clothing do not apply to the fabric but to the existing labels on the garments. We remain available if needed.
Have a nice day,
Camille C-MonEtiquette
1
/5
★☆☆☆☆
The label does not stick well, it comes off after a wash
Yoann P.
purchased on 06/01/2026
Translated review
Answer from Petit-Fernand
Hello Yoann,
Thank you for taking the time to share your experience. We are sorry to learn that the label did not meet your expectations. Your feedback is valuable and we will pass it on to our team to improve the quality of our products. For this, we have just contacted you directly by email 🙂
Have a nice day,
Camille C-MonEtiquette
Thank you for taking the time to share your experience. We are sorry to learn that the label did not meet your expectations. Your feedback is valuable and we will pass it on to our team to improve the quality of our products. For this, we have just contacted you directly by email 🙂
Have a nice day,
Camille C-MonEtiquette
1
/5
★☆☆☆☆
Order extremely delayed
Ferrario G.
purchased on 27/12/2025
Translated review
Answer from Petit-Fernand
Good morning Giada,
We are sorry that your order has been delayed. We are working to improve our service and ensure that similar situations do not happen again. We thank you for your patience and assure you that your feedback is essential to us.
Best regards,
Giulia Petit-Fernand.
We are sorry that your order has been delayed. We are working to improve our service and ensure that similar situations do not happen again. We thank you for your patience and assure you that your feedback is essential to us.
Best regards,
Giulia Petit-Fernand.
1
/5
★☆☆☆☆
Package never received
Lividini C.
purchased on 14/12/2025
Translated review
Answer from Petit-Fernand
Good morning Chiara,
Thank you for your feedback. We are sorry to hear that you have not received your package. We invite you to contact our customer service, so we can assist you in resolving the issue. Your satisfaction is important to us.
Best regards,
The Petit-Fernand team
Thank you for your feedback. We are sorry to hear that you have not received your package. We invite you to contact our customer service, so we can assist you in resolving the issue. Your satisfaction is important to us.
Best regards,
The Petit-Fernand team
1
/5
★☆☆☆☆
Despite having strictly followed the instructions for applying the labels, the clothing was very damaged. Very unhappy, I would not recommend this site again.
Catherine R.
purchased on 01/01/2026
Translated review
Answer from Petit-Fernand
Hello,
We are sincerely sorry to hear about your disappointment.
The instructions provided for applying the labels only concern their application. However, it is essential to prioritize the care instructions specific to each textile (washing temperature, drying, ironing, etc.), as these can vary depending on the material and influence the final result.
We remain available to discuss and assist you if needed.
Have a nice day,
Camille C-MonEtiquette
We are sincerely sorry to hear about your disappointment.
The instructions provided for applying the labels only concern their application. However, it is essential to prioritize the care instructions specific to each textile (washing temperature, drying, ironing, etc.), as these can vary depending on the material and influence the final result.
We remain available to discuss and assist you if needed.
Have a nice day,
Camille C-MonEtiquette
1
/5
★☆☆☆☆
I did not receive my order placed on December 18. Very strange, because previously I had already purchased my labels for school, and I always received them. But as of today, I don't know what happened
Giammellaro A.
purchased on 17/12/2025
Translated review
Answer from Petit-Fernand
Good morning Andrea,
Thank you for your feedback. We sincerely apologize for the issue with your order from December 18. We invite you to contact our customer service so we can assist you better and resolve the situation as soon as possible. We are here to help you.
Best regards,
Giulia Petit-Fernand
Thank you for your feedback. We sincerely apologize for the issue with your order from December 18. We invite you to contact our customer service so we can assist you better and resolve the situation as soon as possible. We are here to help you.
Best regards,
Giulia Petit-Fernand
1
/5
★☆☆☆☆
Partially shipped order (the labels that stick to the iron are missing)
Rachel M.
purchased on 26/12/2025
Translated review
Answer from Petit-Fernand
Hello Rachel,
Thank you for taking the time to share your feedback. We are sorry to hear that your order was not complete. Your feedback is valuable and we will ensure to check this point to improve our service. We hope that the solution provided by our customer service is satisfactory for you 🙂
Have a nice day,
Camille C-MonEtiquette
Thank you for taking the time to share your feedback. We are sorry to hear that your order was not complete. Your feedback is valuable and we will ensure to check this point to improve our service. We hope that the solution provided by our customer service is satisfactory for you 🙂
Have a nice day,
Camille C-MonEtiquette
1
/5
★☆☆☆☆
It peels off after a wash while it is clearly stated that it withstands several washes. I wash at 30 degrees. Never again a fortune spent for nothing
Joana S.
purchased on 03/12/2025
Translated review
Answer from Petit-Fernand
Hello Joana,
Thank you for taking the time to share your experience with us. We are sorry to hear that the product did not meet your expectations. Your feedback is valuable and helps us improve our offerings. We have just contacted you to assist you 🙂
Have a nice day,
Camille C-MonEtiquette
Thank you for taking the time to share your experience with us. We are sorry to hear that the product did not meet your expectations. Your feedback is valuable and helps us improve our offerings. We have just contacted you to assist you 🙂
Have a nice day,
Camille C-MonEtiquette
1
/5
★☆☆☆☆
Item was only received after complaint and about 3 weeks.
Michaela L.
purchased on 07/12/2025
Translated review
Answer from Petit-Fernand
Hello Michaela,
Thank you for your feedback. We are sorry to hear that there were delays with your order. We are always working to improve our service and optimize your experience. Please do not hesitate to contact us directly if you have any further concerns.
Best regards,
Camille Es-Ist-Meins
Thank you for your feedback. We are sorry to hear that there were delays with your order. We are always working to improve our service and optimize your experience. Please do not hesitate to contact us directly if you have any further concerns.
Best regards,
Camille Es-Ist-Meins
1
/5
★☆☆☆☆
I took thermo stickers without paying attention
Hatice N.
purchased on 15/12/2025
Translated review
Answer from Petit-Fernand
Hello Hatice,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience with our thermo stickers did not meet your expectations. Your satisfaction is our priority and we would be happy to help you find a product that suits you better. Please feel free to contact us for any assistance.
Have a nice day,
Camille C-MonEtiquette
Thank you for taking the time to share your feedback. We are sorry to hear that your experience with our thermo stickers did not meet your expectations. Your satisfaction is our priority and we would be happy to help you find a product that suits you better. Please feel free to contact us for any assistance.
Have a nice day,
Camille C-MonEtiquette
1
/5
★☆☆☆☆
Part of the order is still missing.
Sara A.
purchased on 04/12/2025
Translated review
Answer from Petit-Fernand
Good morning Sara,
Thank you for contacting us. We are sorry to learn that part of your order is missing. We invite you to contact us directly to resolve the issue in the best way possible. We are committed to providing you with quality service and will do our best to meet your needs.
Best regards,
Camille from Petit-Fernand
Thank you for contacting us. We are sorry to learn that part of your order is missing. We invite you to contact us directly to resolve the issue in the best way possible. We are committed to providing you with quality service and will do our best to meet your needs.
Best regards,
Camille from Petit-Fernand
1
/5
★☆☆☆☆
I am not satisfied. The iron-free clothing labels peel off quickly. So very disappointed
Saliha M.
purchased on 02/12/2025
Translated review
Answer from Petit-Fernand
Hello Saliha,
Thank you for taking the time to share your feedback. We are sorry to hear about your unsatisfactory experience with our labels. Your feedback is valuable and we will take your comments into account to improve the quality of our products. Please feel free to contact us directly, we would be happy to offer you a solution.
Have a nice day,
Camille C-MonEtiquette
Thank you for taking the time to share your feedback. We are sorry to hear about your unsatisfactory experience with our labels. Your feedback is valuable and we will take your comments into account to improve the quality of our products. Please feel free to contact us directly, we would be happy to offer you a solution.
Have a nice day,
Camille C-MonEtiquette
1
/5
★☆☆☆☆
Product never arrived. Had to ask for a refund after 3-4 weeks of waiting and no information
Suraj S.
purchased on 18/11/2025
Answer from Petit-Fernand
Hello Suraj,
Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with your order. Please rest assured that we are looking into this issue to ensure it doesn't happen again. Your satisfaction is important to us, and we hope to serve you better in the future.
Best regards,
Giulia Petit-Fernand
Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with your order. Please rest assured that we are looking into this issue to ensure it doesn't happen again. Your satisfaction is important to us, and we hope to serve you better in the future.
Best regards,
Giulia Petit-Fernand
1
/5
★☆☆☆☆
Damaged labels
Matthieu D.
purchased on 26/11/2025
Translated review
Answer from Petit-Fernand
Hello Matthieu,
Thank you for your feedback. We are sorry to hear that your labels arrived damaged. Your satisfaction is our priority and we would like to resolve this issue. Please do not hesitate to contact us directly so that we can assist you.
Have a nice day,
Camille C-MonEtiquette
Thank you for your feedback. We are sorry to hear that your labels arrived damaged. Your satisfaction is our priority and we would like to resolve this issue. Please do not hesitate to contact us directly so that we can assist you.
Have a nice day,
Camille C-MonEtiquette
1
/5
★☆☆☆☆
The labels do not withstand the first wash and stick very poorly
Marie-france C.
purchased on 25/11/2025
Translated review
Answer from Petit-Fernand
Hello Marie-France,
Thank you for taking the time to share your feedback. We are sincerely sorry to hear that you have encountered issues with our labels. Your satisfaction is our priority and we are committed to improving the quality of our products. We have just contacted you by email to assist you 🙂
Have a nice day,
Camille C-MonEtiquette
Thank you for taking the time to share your feedback. We are sincerely sorry to hear that you have encountered issues with our labels. Your satisfaction is our priority and we are committed to improving the quality of our products. We have just contacted you by email to assist you 🙂
Have a nice day,
Camille C-MonEtiquette
1
/5
★☆☆☆☆
Very disappointed
Hélène M.
purchased on 24/11/2025
Translated review
Answer from Petit-Fernand
Hello Hélène,
We are sincerely sorry to hear that your experience with C-MonEtiquette did not meet your expectations. Your satisfaction is our priority, and we would like to understand what happened in order to improve. Please feel free to contact us directly to discuss this.
Thank you for your feedback and we hope to regain your trust.
Have a nice day,
Camille C-MonEtiquette
We are sincerely sorry to hear that your experience with C-MonEtiquette did not meet your expectations. Your satisfaction is our priority, and we would like to understand what happened in order to improve. Please feel free to contact us directly to discuss this.
Thank you for your feedback and we hope to regain your trust.
Have a nice day,
Camille C-MonEtiquette
1
/5
★☆☆☆☆
When you remove the labels from their sheet, they sometimes break because they are not well pre-cut
Bisesti C.
purchased on 04/09/2025
Translated review
Answer from Petit-Fernand
Good morning Consuelo,
Thank you for your feedback. We are sorry that the labels did not meet your expectations. We are working to improve the quality of our products and will take your report into account. If you have further suggestions, please do not hesitate to contact us at the customer service available on the site!
Best regards,
GIulia Petit-Fernand
Thank you for your feedback. We are sorry that the labels did not meet your expectations. We are working to improve the quality of our products and will take your report into account. If you have further suggestions, please do not hesitate to contact us at the customer service available on the site!
Best regards,
GIulia Petit-Fernand
1
/5
★☆☆☆☆
Good morning, I have not received part of my order: the thermal adhesive labels. Elisabetta Gozzi
Gozzi E.
purchased on 26/10/2025
Translated review
Answer from Petit-Fernand
Good morning Elisabetta,
Thank you for your feedback. We sincerely apologize for the inconvenience regarding your order. Our priority is to ensure maximum satisfaction for our customers and we are already working to resolve the situation. We invite you to contact our customer service so that we can assist you better.
Best regards,
Giulia Petit-Fernand
Thank you for your feedback. We sincerely apologize for the inconvenience regarding your order. Our priority is to ensure maximum satisfaction for our customers and we are already working to resolve the situation. We invite you to contact our customer service so that we can assist you better.
Best regards,
Giulia Petit-Fernand
1
/5
★☆☆☆☆
Low adhesive labels
Ricotti F.
purchased on 05/11/2025
Translated review
Answer from Petit-Fernand
Good morning Francesca,
Thank you for your feedback. We apologize for the inconvenience encountered with the labels. Your opinion is very important to us and we will work to improve the quality of our products. If you need further assistance, please do not hesitate to contact us.
Best regards,
Giulia Petit-Fernand
Thank you for your feedback. We apologize for the inconvenience encountered with the labels. Your opinion is very important to us and we will work to improve the quality of our products. If you need further assistance, please do not hesitate to contact us.
Best regards,
Giulia Petit-Fernand
1
/5
★☆☆☆☆
The labels did not arrive in the right color
Charlotte W.
purchased on 12/11/2025
Translated review
Answer from Petit-Fernand
Hello Charlotte,
Thank you for taking the time to share your feedback. We are sorry to hear that the received labels did not meet your expectations. Your feedback is valuable. We invite you to contact us so we can assist you!
Have a nice day,
Camille C-MonEtiquette
Thank you for taking the time to share your feedback. We are sorry to hear that the received labels did not meet your expectations. Your feedback is valuable. We invite you to contact us so we can assist you!
Have a nice day,
Camille C-MonEtiquette
1
/5
★☆☆☆☆
Disappointed all the labels were mixed up, in several notebooks. I would have preferred them to be sorted by first name....
Julia J.
purchased on 09/11/2025
Translated review
Answer from Petit-Fernand
Hello Julia,
Thank you for taking the time to leave your comment.
Our labels are separated when it comes to our Economic packs. However, when it comes to individually ordered labels, they are indeed sent in the same notebook.
We are sorry that this did not meet your expectations.
Have a nice day,
Camille C-MonEtiquette
Thank you for taking the time to leave your comment.
Our labels are separated when it comes to our Economic packs. However, when it comes to individually ordered labels, they are indeed sent in the same notebook.
We are sorry that this did not meet your expectations.
Have a nice day,
Camille C-MonEtiquette
1
/5
★☆☆☆☆
The labels don't even withstand the first wash. Even though I waited over 48 hours as stated.
Vessichelli V.
purchased on 30/10/2025
Translated review
Answer from Petit-Fernand
Good morning Vanessa,
Thank you for your feedback. We are sorry to hear that the labels did not meet your expectations. We invite you to contact us directly to resolve the situation and improve your experience with us.
Best regards,
Giulia Petit-Fernand
Thank you for your feedback. We are sorry to hear that the labels did not meet your expectations. We invite you to contact us directly to resolve the situation and improve your experience with us.
Best regards,
Giulia Petit-Fernand
1
/5
★☆☆☆☆
The iron-on labels come off.
Marjolaine A.
purchased on 03/11/2025
Translated review
Answer from Petit-Fernand
Hello Marjolaine,
Thank you for taking the time to share your experience. We are sorry to hear that you have encountered problems with our iron-on labels. Your satisfaction is our priority and we take your feedback very seriously. We have just contacted you regarding this to assist you as best as we can 🙂
Have a nice day,
Camille C-MonEtiquette
Thank you for taking the time to share your experience. We are sorry to hear that you have encountered problems with our iron-on labels. Your satisfaction is our priority and we take your feedback very seriously. We have just contacted you regarding this to assist you as best as we can 🙂
Have a nice day,
Camille C-MonEtiquette
1
/5
★☆☆☆☆
Terrible experience. I paid for the order and after a month I haven't received anything. I feel scammed.
Morelli M.
purchased on 25/10/2025
Translated review
Answer from Petit-Fernand
Good morning Maria,
We are very sorry to hear about your negative experience. Customer satisfaction is fundamental to us. We invite you to contact us directly to resolve the situation as soon as possible. Thank you for your patience.
Best regards,
Giulia Petit-Fernand
We are very sorry to hear about your negative experience. Customer satisfaction is fundamental to us. We invite you to contact us directly to resolve the situation as soon as possible. Thank you for your patience.
Best regards,
Giulia Petit-Fernand
1
/5
★☆☆☆☆
I still haven't received my order.
- -.
purchased on 27/10/2025
Translated review
Answer from Petit-Fernand
Good day,
I am very sorry to hear that your order has still not arrived. We have already responded to you by email.
Have a nice day,
Customer Service EsIstMeins
I am very sorry to hear that your order has still not arrived. We have already responded to you by email.
Have a nice day,
Customer Service EsIstMeins
1
/5
★☆☆☆☆
I made a mistake in the order by putting the same label twice instead of two different ones. There was no verification that it was absurd and the order was placed automatically.
Gerald R.
purchased on 05/11/2025
Translated review
Answer from Petit-Fernand
Hello Gérald,
We are sorry to read your message.
Our customers can freely choose the customization of their product on our site. Therefore, it is difficult for us to determine whether it was an error on your part or a deliberate choice. We sincerely apologize that this seems to be an error in your case.
To avoid this type of situation, we recommend our customers to carefully check the order confirmation, which details the selected customizations, and to contact us immediately in case of an error.
We remain available if needed.
Have a nice day,
Camille C-MonEtiquette
We are sorry to read your message.
Our customers can freely choose the customization of their product on our site. Therefore, it is difficult for us to determine whether it was an error on your part or a deliberate choice. We sincerely apologize that this seems to be an error in your case.
To avoid this type of situation, we recommend our customers to carefully check the order confirmation, which details the selected customizations, and to contact us immediately in case of an error.
We remain available if needed.
Have a nice day,
Camille C-MonEtiquette
1
/5
★☆☆☆☆
Response time too long for a complaint
Chaban M.
purchased on 04/11/2025
Translated review
Answer from Petit-Fernand
Hello Laurent,
We are sorry that our response time does not meet your expectations. We are doing our best to respond as quickly as possible to our clients.
We responded to your emails in less than 24 hours but are working to reduce this response time as much as possible.
Have a nice day,
Camille C-MonEtiquette
We are sorry that our response time does not meet your expectations. We are doing our best to respond as quickly as possible to our clients.
We responded to your emails in less than 24 hours but are working to reduce this response time as much as possible.
Have a nice day,
Camille C-MonEtiquette