/10
★★★★★
based on 126672 reviews published
★★★★★
based on 126672 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Not only was the color wrong, but the design was too. To top it all off, the labels were unpeelable.
Mylène D.
purchased on 26/05/2025
Translated review
Answer from Petit-Fernand
Hello Mylène,
We are sorry to read your review.
Our teams have just contacted you to understand the incident encountered with your order and to assist you as best as possible
Have a nice day,
Camille C-MonEtiquette
We are sorry to read your review.
Our teams have just contacted you to understand the incident encountered with your order and to assist you as best as possible
Have a nice day,
Camille C-MonEtiquette
1
/5
★☆☆☆☆
The labels do not peel off well from the sheet. It's very hard to handle them.
Justine L.
purchased on 19/05/2025
Translated review
Answer from Petit-Fernand
Hello Justine,
We are sorry to read your message. It must be a manufacturing anomaly.
We have just contacted you to arrange a replacement shipment for your labels!
Have a nice day,
Camille C-MonEtiquette
We are sorry to read your message. It must be a manufacturing anomaly.
We have just contacted you to arrange a replacement shipment for your labels!
Have a nice day,
Camille C-MonEtiquette
1
/5
★☆☆☆☆
Very disappointed, the box is superb, however the water bottle, the colors do not match what I ordered, I sent an email, they were supposed to get back to me with a solution but still no response...
Cynthia D.
purchased on 02/05/2025
Translated review
Answer from Petit-Fernand
Hello Cynthia,
Thank you for your message.
We are sorry that the water bottle does not meet your expectations. However, we hope that the solution provided by our customer service will be satisfactory for you 🙂
Have a nice day,
Camille C-MonEtiquette
Thank you for your message.
We are sorry that the water bottle does not meet your expectations. However, we hope that the solution provided by our customer service will be satisfactory for you 🙂
Have a nice day,
Camille C-MonEtiquette
1
/5
★☆☆☆☆
Disappointed. The labels are very large and the writing is a bit blurry. Too bad, this is the first time I see this mediocre quality on this site and it fell on me..
Sophie C.
purchased on 03/05/2025
Translated review
Answer from Petit-Fernand
Hello Sophie,
Thank you for sharing your opinion.
Your labels should indeed not be blurry as you may have seen in the past.
Therefore, our customer service has just contacted you to assist you 🙂
Have a nice day,
Camille C-MonEtiquette
Thank you for sharing your opinion.
Your labels should indeed not be blurry as you may have seen in the past.
Therefore, our customer service has just contacted you to assist you 🙂
Have a nice day,
Camille C-MonEtiquette
1
/5
★☆☆☆☆
I usually buy for class labels. I wanted to buy labels for a first communion. They are quite coarse. Lacking finesse. I don't think I can use them.
Mathilde M.
purchased on 26/04/2025
Translated review
Answer from Petit-Fernand
Hello Mathilde,
We are sorry that the labels ordered do not meet your expectations.
Our customizer allows you to see a visual of your order before validation to avoid any disappointment. We are sorry that this was not enough for you 😔
We are available if needed.
Have a nice day,
Camille C-MonEtiquette
We are sorry that the labels ordered do not meet your expectations.
Our customizer allows you to see a visual of your order before validation to avoid any disappointment. We are sorry that this was not enough for you 😔
We are available if needed.
Have a nice day,
Camille C-MonEtiquette
1
/5
★☆☆☆☆
I paid higher shipping fees to receive my order within 24 hours because it was urgent, and I received my order after 4 days; it was too late for me. I would like to be refunded for the shipping fees.
Elodie D.
purchased on 10/04/2025
Translated review
Answer from Petit-Fernand
Hello Elodie,
We sincerely apologize for the delivery delay by the carrier.
The shipping fees have indeed been refunded to you.
We remain available via our contact form if you need assistance or have any requests.
Have a nice day,
C-MonEtiquette
We sincerely apologize for the delivery delay by the carrier.
The shipping fees have indeed been refunded to you.
We remain available via our contact form if you need assistance or have any requests.
Have a nice day,
C-MonEtiquette
1
/5
★☆☆☆☆
I am disappointed with the result of my order. The letter T looks like L!! But for customer service, it's normal and since I validated the order, it's considered compliant!! Never again with them.
Delphine B.
purchased on 10/04/2025
Translated review
Answer from Petit-Fernand
Hello Delphine,
We regret to read your message.
You can indeed view the rendering of the chosen font on our customizer. The final result of your labels will indeed be in accordance with what is shown on our site.
Once your order is manufactured and shipped, we unfortunately cannot intervene on your customization, we are sorry.
We remain available if needed.
Have a nice day,
C-MonEtiquette
We regret to read your message.
You can indeed view the rendering of the chosen font on our customizer. The final result of your labels will indeed be in accordance with what is shown on our site.
Once your order is manufactured and shipped, we unfortunately cannot intervene on your customization, we are sorry.
We remain available if needed.
Have a nice day,
C-MonEtiquette
1
/5
★☆☆☆☆
The labels on the clothes are peeling off, I am super disappointed.
Juliana A.
purchased on 09/04/2025
Translated review
Answer from Petit-Fernand
Hello Juliana,
We are sorry to read your message.
Our labels are normally very durable. To assist you, our teams have just contacted you 🙂
Have a nice day,
C-MonEtiquette
We are sorry to read your message.
Our labels are normally very durable. To assist you, our teams have just contacted you 🙂
Have a nice day,
C-MonEtiquette
1
/5
★☆☆☆☆
I have placed orders several times and until now I was satisfied.. but with this last one I can't say the same since using the same type of label as always and the same ironing method etc practically all the labels I put on my son's clothes have fallen off after the first wash..
Marta C.
purchased on 29/03/2025
Translated review
Answer from Petit-Fernand
Hello Marta,
We are sorry to read your message.
As you may have noticed in the past, our labels should not come off like that. To assist you as soon as possible, we have just contacted you 🙂
Have a good day,
Camille Petit-Fernand
We are sorry to read your message.
As you may have noticed in the past, our labels should not come off like that. To assist you as soon as possible, we have just contacted you 🙂
Have a good day,
Camille Petit-Fernand
1
/5
★☆☆☆☆
It doesn't stick on the clothes after washing.
Priyanthi M.
purchased on 06/04/2025
Translated review
Answer from Petit-Fernand
Hello,
We are sorry that your labels came off after washing. The quality of our products is our priority. For this reason, we have just contacted you to understand and offer you an appropriate solution. 😊
Have a nice day,
C-MonEtiquette
We are sorry that your labels came off after washing. The quality of our products is our priority. For this reason, we have just contacted you to understand and offer you an appropriate solution. 😊
Have a nice day,
C-MonEtiquette
1
/5
★☆☆☆☆
Label requested to accompany a baptism gift. Your logo was not necessary on the label.
Fabienne L.
purchased on 03/04/2025
Translated review
Answer from Petit-Fernand
Hello Fabienne,
We hope that the labels you personalized meet your expectations. A sticker with our logo is indeed present on our label sheets to avoid displaying our name. However, you can remove it if you prefer and keep only the labels you designed.
Have a nice day,
C-MonEtiquette
We hope that the labels you personalized meet your expectations. A sticker with our logo is indeed present on our label sheets to avoid displaying our name. However, you can remove it if you prefer and keep only the labels you designed.
Have a nice day,
C-MonEtiquette
1
/5
★☆☆☆☆
The label is not in the name I requested..
Laura G.
purchased on 01/04/2025
Translated review
Answer from Petit-Fernand
Hello Laura, We are sincerely sorry to read your message. Our customer service has just contacted you to help you as soon as possible. 😊 Have a nice day, C-MonEtiquette
1
/5
★☆☆☆☆
All the labels came off after the first wash everywhere in my machine. I've wanted to buy them for a long time, and I regret it a lot; they only served once during the trip.
Lea S.
purchased on 31/03/2025
Translated review
Answer from Petit-Fernand
Hello Léa, I'm sorry to see that your order does not meet your expectations. I just contacted you to offer a solution. Have a nice day, C-MonEtiquette Customer Service
1
/5
★☆☆☆☆
Don't notify when they are out of stock, I've been waiting for the new cap for two weeks and still nothing.
Marine M.
purchased on 26/03/2025
Translated review
Answer from Petit-Fernand
Hello,
We sincerely apologize for this out of stock situation, the caps in the color you initially selected have indeed been victims of their success.
Our teams are doing their best to send you your caps as soon as possible 😊
Have a nice day,
C-MonEtiquette
We sincerely apologize for this out of stock situation, the caps in the color you initially selected have indeed been victims of their success.
Our teams are doing their best to send you your caps as soon as possible 😊
Have a nice day,
C-MonEtiquette
1
/5
★☆☆☆☆
The bags are really too small.
Lise D.
purchased on 24/03/2025
Translated review
Answer from Petit-Fernand
Hello Lise,
We are sorry that our bags do not fully meet your expectations.
We provide the dimensions of our bags on our website to help you get a better idea of the actual size. We regret that this was not enough 😔
We remain open to any suggestions to improve your experience on our site!
Have a nice day,
C-MonEtiquette
We are sorry that our bags do not fully meet your expectations.
We provide the dimensions of our bags on our website to help you get a better idea of the actual size. We regret that this was not enough 😔
We remain open to any suggestions to improve your experience on our site!
Have a nice day,
C-MonEtiquette
1
/5
★☆☆☆☆
I have never received my order twice
Guatieri F.
purchased on 01/03/2025
Translated review
Answer from Petit-Fernand
Dear Federica,
We are very surprised to read your comment, as we have already assisted you and shipped a second order, which is currently in transit. You should receive it very soon.
We apologize for the inconveniences and remain at your disposal for any further information or assistance.
Best regards,
Chiara, Petit-Fernand
We are very surprised to read your comment, as we have already assisted you and shipped a second order, which is currently in transit. You should receive it very soon.
We apologize for the inconveniences and remain at your disposal for any further information or assistance.
Best regards,
Chiara, Petit-Fernand
1
/5
★☆☆☆☆
I have not received my order until today and I have not been contacted by anyone to tell me what happened or even to get my money back. Disappointing
Carp S.
purchased on 28/02/2025
Translated review
Answer from Petit-Fernand
Dear Sabrina,
We are very sorry to hear about your disappointing experience. According to the tracking data, your order is marked as delivered. However, we are committed to contacting you directly to ensure that everything went well and to resolve the situation in the best possible way.
Thank you for your patience and we remain at your disposal for any further information.
Best regards,
Chiara, Petit-Fernand
We are very sorry to hear about your disappointing experience. According to the tracking data, your order is marked as delivered. However, we are committed to contacting you directly to ensure that everything went well and to resolve the situation in the best possible way.
Thank you for your patience and we remain at your disposal for any further information.
Best regards,
Chiara, Petit-Fernand
1
/5
★☆☆☆☆
Order never received
Dalla Palma V.
purchased on 27/02/2025
Translated review
Answer from Petit-Fernand
Good morning Valentina,
We are very sorry for the inconvenience, but we have not received any complaint from you. We will contact you as soon as possible to resolve the issue.
Chiara, Petit-Fernand
We are very sorry for the inconvenience, but we have not received any complaint from you. We will contact you as soon as possible to resolve the issue.
Chiara, Petit-Fernand
1
/5
★☆☆☆☆
Very poor quality of lunchbox for the price paid! Used 2 times, barely fell to the ground and completely broken!
Tom C.
purchased on 23/02/2025
Translated review
Answer from Petit-Fernand
Hello Tom,
We are sorry to read your message.
I see that our customer service was able to respond to your complaint through our form by offering you a solution 😊
We remain available if needed!
Have a nice day,
C-MonEtiquette
We are sorry to read your message.
I see that our customer service was able to respond to your complaint through our form by offering you a solution 😊
We remain available if needed!
Have a nice day,
C-MonEtiquette
1
/5
★☆☆☆☆
Order never arrived.
Jessica D.
purchased on 23/02/2025
Answer from Petit-Fernand
Hello Jessica,
We're really sorry to hear that your order hasn't arrived. However, we have already processed a refund for your order. If you have any further questions or concerns, please feel free to reach out, and we’ll be happy to assist you.
Best regards,
Chiara, Petit-Fernand
We're really sorry to hear that your order hasn't arrived. However, we have already processed a refund for your order. If you have any further questions or concerns, please feel free to reach out, and we’ll be happy to assist you.
Best regards,
Chiara, Petit-Fernand
1
/5
★☆☆☆☆
I ordered time ago and didn’t receive my order so now use are only sending me a new order out
Demi N.
purchased on 23/02/2025
Answer from Petit-Fernand
Hi Demi,
I’m really sorry for the inconvenience and the delay in receiving your order. Our customer service team has already arranged to send you a new order to make up for the postal delay. If you have any further questions or need assistance, feel free to reach out. Thank you for your patience!
Chiara, Petit-Fernand
I’m really sorry for the inconvenience and the delay in receiving your order. Our customer service team has already arranged to send you a new order to make up for the postal delay. If you have any further questions or need assistance, feel free to reach out. Thank you for your patience!
Chiara, Petit-Fernand
1
/5
★☆☆☆☆
0: The order never arrived at its destination
Virgilio A.
purchased on 21/02/2025
Translated review
Answer from Petit-Fernand
1: Good morning Antonella,
We are very sorry to read your review. As we communicated to you via email, we proposed a new order, but you chose to opt for a refund, which we have already processed.
We tried to resolve the issue of the delay in delivery by the postal service by proposing alternative solutions.
We apologize again for the inconvenience and remain at your disposal for any further needs.
Best regards,
Chiara, Petit-Fernand
We are very sorry to read your review. As we communicated to you via email, we proposed a new order, but you chose to opt for a refund, which we have already processed.
We tried to resolve the issue of the delay in delivery by the postal service by proposing alternative solutions.
We apologize again for the inconvenience and remain at your disposal for any further needs.
Best regards,
Chiara, Petit-Fernand
1
/5
★☆☆☆☆
Unfortunately, I have not received my order
Loredana B.
purchased on 19/02/2025
Translated review
Answer from Petit-Fernand
Good morning Loredana,
We are very sorry for the inconvenience, but we have not received any complaint from you. We will contact you as soon as possible to resolve the issue.
Chiara, Petit-Fernand
We are very sorry for the inconvenience, but we have not received any complaint from you. We will contact you as soon as possible to resolve the issue.
Chiara, Petit-Fernand
1
/5
★☆☆☆☆
I have always bought my son's school labels and never had the problems I had with my last purchase. I chose rectangular adhesive labels for clothes and other elongated thermo-adhesive labels. The adhesive ones are a horror, there is no way to peel them off, the plastic protector that covers them does not let you separate them and I had to cut them one by one with scissors, something that had never happened to me with them. A complete disaster. I sent them an email, but they gave me the silence for an answer and now they send me an email to give my opinion... if you had answered my email with an explanation, surely I would not be writing this negative review. Best regards!
Paula M.
purchased on 16/02/2025
Translated review
Answer from Petit-Fernand
Hello Paula,
We are sorry to read your message.
After our call, I confirm you the shipment of some replacement labels.
In fact, the labels should not be so difficult to remove. It must be a cutting fault, we are sorry. 😊
Good day,
Camille Petit-Fernand
We are sorry to read your message.
After our call, I confirm you the shipment of some replacement labels.
In fact, the labels should not be so difficult to remove. It must be a cutting fault, we are sorry. 😊
Good day,
Camille Petit-Fernand
1
/5
★☆☆☆☆
I contacted the company immediately after ordering because I saw in the summary that the house number was wrong. I never received a response and the package never arrived. It's been a month and a half.
Malvavasi S.
purchased on 16/02/2025
Translated review
Answer from Petit-Fernand
Good morning Sabrina,
We are very surprised to read your comment. We have responded to your request and, in our last email, confirmed that we have corrected the incorrect address that was provided to us at the time of your order. We will resume the exchange from that communication and will do everything we can to help you resolve the situation. Please check your inbox and we apologize for any inconvenience.
Clare, Petit-Fernand
We are very surprised to read your comment. We have responded to your request and, in our last email, confirmed that we have corrected the incorrect address that was provided to us at the time of your order. We will resume the exchange from that communication and will do everything we can to help you resolve the situation. Please check your inbox and we apologize for any inconvenience.
Clare, Petit-Fernand
1
/5
★☆☆☆☆
I never got my order. Never received it. How can I ask for jl refund?
Nadi C.
purchased on 14/02/2025
Translated review
Answer from Petit-Fernand
Good morning Chaima,
We are very sorry for the mishap. We have not received any complaint from you regarding the order, but our customer service team will contact you as soon as possible to resolve the situation and assist you in the refund process. We thank you for your patience and apologize for the inconvenience.
Clare, Petit-Fernand
We are very sorry for the mishap. We have not received any complaint from you regarding the order, but our customer service team will contact you as soon as possible to resolve the situation and assist you in the refund process. We thank you for your patience and apologize for the inconvenience.
Clare, Petit-Fernand
1
/5
★☆☆☆☆
Iron-on labels for clothing come off in the first wash, despite following the instructions. I have not encountered this problem with any other label supplier.
Valérie B.
purchased on 24/02/2025
Translated review
Answer from Petit-Fernand
Hello Valérie,
We are very sorry to read your message.
Our iron-on labels are specially designed to withstand repeated washing. It is therefore not normal for them to peel off.
To help you in this situation, we've contacted you by phone and e-mail to propose a solution! 😊
Have a nice day,
Camille C-MonEtiquette
We are very sorry to read your message.
Our iron-on labels are specially designed to withstand repeated washing. It is therefore not normal for them to peel off.
To help you in this situation, we've contacted you by phone and e-mail to propose a solution! 😊
Have a nice day,
Camille C-MonEtiquette
1
/5
★☆☆☆☆
Despite several attempts, it's impossible to drink water from the flask I ordered. When sucked in, no liquid seems to pass through. This makes the bottle unusable. Very disappointed
Soukaina S.
purchased on 18/02/2025
Translated review
Answer from Petit-Fernand
Hello Soukaina,
Following our telephone conversation, the plug we are sending you should no longer present this problem.
We remain available for any questions 😊
Have a nice day,
Camille C-MonEtiquette
Following our telephone conversation, the plug we are sending you should no longer present this problem.
We remain available for any questions 😊
Have a nice day,
Camille C-MonEtiquette
1
/5
★☆☆☆☆
Parcel never received despite payment for Chronopost. No apologies from customer service.
Nadia S.
purchased on 18/02/2025
Translated review
Answer from Petit-Fernand
Hello Nadia,
We are very sorry that your order did not reach us. I can confirm that your money has been refunded. We hope to see you again on a future occasion 😊
Have a nice day,
Camille C-MonEtiquette
We are very sorry that your order did not reach us. I can confirm that your money has been refunded. We hope to see you again on a future occasion 😊
Have a nice day,
Camille C-MonEtiquette
1
/5
★☆☆☆☆
Many days have passed and I still don't receive the order, very late
Lucia R.
purchased on 07/02/2025
Translated review
Answer from Petit-Fernand
Good morning Lucia,
We are very sorry to hear that you have not yet received your order. We have not received any complaints from you previously, but we will endeavor to contact you directly to help you resolve the situation as soon as possible.
We thank you for your patience and remain available for any other needs.
Sincerely,
Clare, Petit-Fernand
We are very sorry to hear that you have not yet received your order. We have not received any complaints from you previously, but we will endeavor to contact you directly to help you resolve the situation as soon as possible.
We thank you for your patience and remain available for any other needs.
Sincerely,
Clare, Petit-Fernand