★★★★★
based on 137529 reviews published
Latest negative customer reviews
I am not satisfied. The iron-free clothing labels peel off quickly. So very disappointed
Thank you for taking the time to share your feedback. We are sorry to hear about your unsatisfactory experience with our labels. Your feedback is valuable and we will take your comments into account to improve the quality of our products. Please feel free to contact us directly, we would be happy to offer you a solution.
Have a nice day,
Camille C-MonEtiquette
Product never arrived. Had to ask for a refund after 3-4 weeks of waiting and no information
Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with your order. Please rest assured that we are looking into this issue to ensure it doesn't happen again. Your satisfaction is important to us, and we hope to serve you better in the future.
Best regards,
Giulia Petit-Fernand
Damaged labels
Thank you for your feedback. We are sorry to hear that your labels arrived damaged. Your satisfaction is our priority and we would like to resolve this issue. Please do not hesitate to contact us directly so that we can assist you.
Have a nice day,
Camille C-MonEtiquette
The labels do not withstand the first wash and stick very poorly
Thank you for taking the time to share your feedback. We are sincerely sorry to hear that you have encountered issues with our labels. Your satisfaction is our priority and we are committed to improving the quality of our products. We have just contacted you by email to assist you 🙂
Have a nice day,
Camille C-MonEtiquette
Very disappointed
We are sincerely sorry to hear that your experience with C-MonEtiquette did not meet your expectations. Your satisfaction is our priority, and we would like to understand what happened in order to improve. Please feel free to contact us directly to discuss this.
Thank you for your feedback and we hope to regain your trust.
Have a nice day,
Camille C-MonEtiquette
When you remove the labels from their sheet, they sometimes break because they are not well pre-cut
Thank you for your feedback. We are sorry that the labels did not meet your expectations. We are working to improve the quality of our products and will take your report into account. If you have further suggestions, please do not hesitate to contact us at the customer service available on the site!
Best regards,
GIulia Petit-Fernand
Good morning, I have not received part of my order: the thermal adhesive labels. Elisabetta Gozzi
Thank you for your feedback. We sincerely apologize for the inconvenience regarding your order. Our priority is to ensure maximum satisfaction for our customers and we are already working to resolve the situation. We invite you to contact our customer service so that we can assist you better.
Best regards,
Giulia Petit-Fernand
Low adhesive labels
Thank you for your feedback. We apologize for the inconvenience encountered with the labels. Your opinion is very important to us and we will work to improve the quality of our products. If you need further assistance, please do not hesitate to contact us.
Best regards,
Giulia Petit-Fernand
The labels did not arrive in the right color
Thank you for taking the time to share your feedback. We are sorry to hear that the received labels did not meet your expectations. Your feedback is valuable. We invite you to contact us so we can assist you!
Have a nice day,
Camille C-MonEtiquette
Disappointed all the labels were mixed up, in several notebooks. I would have preferred them to be sorted by first name....
Thank you for taking the time to leave your comment.
Our labels are separated when it comes to our Economic packs. However, when it comes to individually ordered labels, they are indeed sent in the same notebook.
We are sorry that this did not meet your expectations.
Have a nice day,
Camille C-MonEtiquette
The labels don't even withstand the first wash. Even though I waited over 48 hours as stated.
Thank you for your feedback. We are sorry to hear that the labels did not meet your expectations. We invite you to contact us directly to resolve the situation and improve your experience with us.
Best regards,
Giulia Petit-Fernand
The iron-on labels come off.
Thank you for taking the time to share your experience. We are sorry to hear that you have encountered problems with our iron-on labels. Your satisfaction is our priority and we take your feedback very seriously. We have just contacted you regarding this to assist you as best as we can 🙂
Have a nice day,
Camille C-MonEtiquette
Terrible experience. I paid for the order and after a month I haven't received anything. I feel scammed.
We are very sorry to hear about your negative experience. Customer satisfaction is fundamental to us. We invite you to contact us directly to resolve the situation as soon as possible. Thank you for your patience.
Best regards,
Giulia Petit-Fernand
I still haven't received my order.
I am very sorry to hear that your order has still not arrived. We have already responded to you by email.
Have a nice day,
Customer Service EsIstMeins
I made a mistake in the order by putting the same label twice instead of two different ones. There was no verification that it was absurd and the order was placed automatically.
We are sorry to read your message.
Our customers can freely choose the customization of their product on our site. Therefore, it is difficult for us to determine whether it was an error on your part or a deliberate choice. We sincerely apologize that this seems to be an error in your case.
To avoid this type of situation, we recommend our customers to carefully check the order confirmation, which details the selected customizations, and to contact us immediately in case of an error.
We remain available if needed.
Have a nice day,
Camille C-MonEtiquette
Response time too long for a complaint
We are sorry that our response time does not meet your expectations. We are doing our best to respond as quickly as possible to our clients.
We responded to your emails in less than 24 hours but are working to reduce this response time as much as possible.
Have a nice day,
Camille C-MonEtiquette
Non-compliant product
Thank you for taking the time to share your feedback. We are sorry to hear that the product did not meet your expectations. Your feedback is valuable and helps us improve our offering. Please do not hesitate to contact us so that we can find a solution to your problem.
Have a nice day,
Camille C-MonEtiquette
Very disappointed with the service but also with the products. I used to order regularly but the quality has significantly decreased. I will no longer order from this site.
Thank you for taking the time to share your opinion. We are sorry to hear that your experience did not meet your expectations. Your satisfaction is essential to us, and we take your comments very seriously. We will work hard to maintain the quality of our products. Please feel free to contact us directly to discuss your concerns.
Have a nice day,
Camille C-MonEtiquette
Terrible. It doesn't work for us. The cap purchased has a smaller thread than the bottle! I threw everything away
Thank you for your feedback. We sincerely apologize for the inconvenience experienced with the cap. Customer satisfaction is fundamental to us and we will do our best to resolve the situation. We invite you to contact us directly to find a solution that satisfies you.
Best regards,
Giulia Petit-Fernand
I recently purchased some baby clothing stickers from your brand, which were advertised as resistant to washes above 30 °C. However, despite having washed the garments only by hand and at 30 °C, all the stickers have completely come off, which shows that the product does not meet the advertised characteristics. I believe that the description provided is misleading, as the product has not demonstrated the promised resistance.
We are very sorry that your experience has not been as expected. Our goal is to offer quality products and we appreciate your feedback. We hope that the solution from our customer service meets your expectations.
Have a good day,
Camille Petit-Fernand
While opening and closing it repeatedly, the hook broke. I find it absurd in such a short time, especially for what it costs.
Thank you for sharing your experience with us. We are sorry to hear that you encountered a problem with the product's zipper. Customer satisfaction is very important to us, and we are committed to ensuring the quality of our items. We invite you to contact our customer service for assistance and to find a solution to your problem.
Best regards,
Giulia Petit-Fernand
I ordered iron-on labels. I received the notebook but without the iron-on sheet. I can't use them!
Thank you for taking the time to share your experience. We are sorry to hear that the sulfurized paper was not included in your notebook. We have just sent you some.
Have a nice day,
Camille C-MonEtiquette
I ordered labels for my daughter's school, they arrived on time and are very nice, but unfortunately they keep coming off. They are practically unusable, given the not cheap cost I expected better quality, but above all that they would do their job, instead I find myself with labels that do not stick. Never again.
Thank you for your feedback. We are pleased that the labels arrived on time and that you liked them aesthetically. We sincerely regret to hear that you encountered issues with adhesion. Quality is a priority for us and we are constantly working to improve it. We invite you to contact us directly to resolve the situation and ensure your satisfaction.
Best regards,
Giulia from Petit-Fernand
The thermal adhesive labels come off and seem poorly made.
Thank you for your feedback. We apologize for the inconvenience encountered with the thermal adhesive labels. We invite you to contact us directly to resolve the issue and improve your experience with us.
Best regards,
Giulia from Petit-Fernand
I received a package with the wrong child’s name.
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience this has caused. Please reach out to our customer service team, and we will work diligently to resolve this issue to your satisfaction. Your business is important to us, and we appreciate the opportunity to make things right.
Best regards,
GIulia Petit-Fernand Team
Sorry, but all the name labels came off when I put the clothes in the washing machine. (30 degree) Some also came off during ironing, even though I didn’t apply heat directly to the sticker — only from the back side. I’ve ordered different labels from another place now. This has been disappointing for me.
Thank you for your feedback, and we’re really sorry to hear about the issues you’ve experienced with the labels. We always strive to provide high-quality products, and it’s disappointing to learn that your labels did not meet your expectations.
Please be assured that our iron-on labels are designed to withstand washing at 30 degrees and ironing from the back. It sounds like there may have been a problem with this batch, and we’d like to make it right for you.
Could you please send us some photos of the labels and how they came off? We’ll be happy to offer a replacement or a refund based on what we find.
Thank you for giving us the chance to resolve this, and we look forward to your reply.
Best regards,
Giulia Petit-Fernand
Unfortunately half of the ones I applied have come off in the wash
Thank you for your feedback. We’re sorry to hear that some of the stickers did not hold up as expected. Please reach out to our customer service, and we would be happy to assist you.
Best regards,
Giulia Petit-Fernand Team
The water bottle dents at the first fall, terrible quality. Moreover, the images are not printed, but stuck on like stickers. I could have done this myself.
Thank you for your feedback. We are sorry to hear that the water bottle did not meet your expectations. We are committed to continuously improving the quality of our products and your observations will be very valuable to us. If you wish, you can contact us directly to find a solution. I would also like to inform you that the customizations on our water bottles are not stickers but the bottle is placed on a machine that directly prints the color onto the object, following 3 processes: the first with white ink to neutralize the background color of the bottle, the second with the actual colors of the illustration, and the third a glossy transparent layer that seals the print.
Best regards,
Giulia from Petit-Fernand
First wash in the machine at 40 degrees, I found rockets in the drum despite the proper and applied setup
Thank you for taking the time to share your experience with us. We are sorry to hear that your wash did not meet your expectations. Please be assured that your feedback is valuable to us and will help us improve our products. Do not hesitate to contact us directly for any assistance or questions.
Best regards,
Giulia C-Monetiquette
The label came off after the first wash. Not recommended.
Thank you for taking the time to share your experience. We are sorry to hear that the label did not meet your expectations. Your feedback is valuable and will help us improve our products. Please feel free to contact us directly to discuss your situation, we would be happy to assist you.
Best regards,
Giulia C-Monetiquette
Too expensive! The water bottle leaks.
Thank you for your feedback. We are sorry to hear that you have encountered problems with the water bottle and we understand your concerns. We are always available to listen to our customers and improve our products. If you need further assistance, please do not hesitate to contact us.
Best regards,
Giulia Petit-Fernand
I ordered the mini stickers especially for my daughter's colorful pens! And they are just too big .. Order received but unfortunately not good
Thank you for taking the time to share your feedback with us. We are sorry to hear that the mini stickers did not meet your expectations. However, I see in the system that you ordered stickers for items with one line and not the mini stickers. Please do not hesitate to contact us directly so we can resolve the issue together.
Best regards,
Giulia Es-Ist-Meins
I received my labels but in the name of another person unfortunately
Thank you for taking the time to share your experience. We are sorry to hear that you received your labels in the name of another person.
I confirm the reshipment of your order within the next 48 hours.
We apologize for this oversight.
Sandra C-MonEtiquette
Unfortunately, I did not receive my order, which I find very unfortunate
Thank you for taking the time to share your experience with us. We are sincerely sorry to hear that your order did not reach you. Please be assured that we are doing everything we can to resolve this issue quickly. We have sent you an email to clarify the problem.
Your satisfaction is our top priority, and we hope to provide you with a better experience in the future.
Best regards,
Your Es-Ist-Meins Team
I bought self-adhesive labels that were supposed to withstand washing at 60°C and after washing at 30°C everything came off...
I just replied to your first complaint.
Have a nice day,
Sandra C-MonEtiquette
Despite following the instructions and ironing and resting times, all have come off between the 1st and 2nd wash.
I invite you to contact us directly through our website. We will help you 😉
Sandra Petit-Fernand
Initially seem very sticky but do not even last 1 wash Complete waste of time
Thank you for sharing your feedback with us. We're sorry to hear that your experience did not meet your expectations. We take quality seriously and would appreciate the opportunity to resolve this issue. Please feel free to reach out to our customer service team for assistance.
Best regards,
Giulia Petit-Fernand Team
I followed the instructions exactly, the stickers came off, some even without being washed.
Thank you for your feedback. We are sorry to hear that you experienced issues with the labels. Customer satisfaction is very important to us, and we assure you that we are taking your experience into consideration to improve our products. If you would like to discuss this further, please do not hesitate to contact us.
Best regards,
Giulia Petit-Fernand
The labels do not withstand even one wash.
Thank you for your feedback. We are sorry that the labels did not meet your expectations. We care about the quality of our products and invite you to contact us directly to find a solution.
Best regards,
Giulia from Petit-Fernand
The stickers are a lie that they don't come off with washes, when taking the clothes out of the washing machine the stickers peel off, I am very dissatisfied
We are very sorry that you had this experience. Our intention is to offer quality products, and your satisfaction is at the center of our priorities. We appreciate your feedback which will help us improve.
We have just sent you an email to assist you.
Good day,
Camille Petit-Fernand