9.1/10
★★★★★
based on 136919 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆

Very disappointed with the service but also with the products. I used to order regularly but the quality has significantly decreased. I will no longer order from this site.

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Laurie C.
purchased on 29/10/2025
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Answer from Petit-Fernand
Hello Laurie,

Thank you for taking the time to share your opinion. We are sorry to hear that your experience did not meet your expectations. Your satisfaction is essential to us, and we take your comments very seriously. We will work hard to maintain the quality of our products. Please feel free to contact us directly to discuss your concerns.

Have a nice day,
Camille C-MonEtiquette
1 /5
★☆☆☆☆

Terrible. It doesn't work for us. The cap purchased has a smaller thread than the bottle! I threw everything away

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Minto Salvucci C.
purchased on 15/10/2025
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Answer from Petit-Fernand
Good morning Minto,

Thank you for your feedback. We sincerely apologize for the inconvenience experienced with the cap. Customer satisfaction is fundamental to us and we will do our best to resolve the situation. We invite you to contact us directly to find a solution that satisfies you.

Best regards,
Giulia Petit-Fernand
1 /5
★☆☆☆☆

I recently purchased some baby clothing stickers from your brand, which were advertised as resistant to washes above 30 °C. However, despite having washed the garments only by hand and at 30 °C, all the stickers have completely come off, which shows that the product does not meet the advertised characteristics. I believe that the description provided is misleading, as the product has not demonstrated the promised resistance.

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Sandra V.
purchased on 09/10/2025
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Answer from Petit-Fernand
Hello Sandra,

We are very sorry that your experience has not been as expected. Our goal is to offer quality products and we appreciate your feedback. We hope that the solution from our customer service meets your expectations.

Have a good day,
Camille Petit-Fernand
1 /5
★☆☆☆☆

While opening and closing it repeatedly, the hook broke. I find it absurd in such a short time, especially for what it costs.

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Di Ninno N.
purchased on 28/08/2025
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Answer from Petit-Fernand
Good morning Norina,

Thank you for sharing your experience with us. We are sorry to hear that you encountered a problem with the product's zipper. Customer satisfaction is very important to us, and we are committed to ensuring the quality of our items. We invite you to contact our customer service for assistance and to find a solution to your problem.

Best regards,
Giulia Petit-Fernand
1 /5
★☆☆☆☆

I ordered iron-on labels. I received the notebook but without the iron-on sheet. I can't use them!

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Julie C.
purchased on 10/10/2025
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Answer from Petit-Fernand
Hello Julie,

Thank you for taking the time to share your experience. We are sorry to hear that the sulfurized paper was not included in your notebook. We have just sent you some.

Have a nice day,
Camille C-MonEtiquette
1 /5
★☆☆☆☆

I ordered labels for my daughter's school, they arrived on time and are very nice, but unfortunately they keep coming off. They are practically unusable, given the not cheap cost I expected better quality, but above all that they would do their job, instead I find myself with labels that do not stick. Never again.

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De Marini F.
purchased on 01/10/2025
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Answer from Petit-Fernand
Good morning Francesca,

Thank you for your feedback. We are pleased that the labels arrived on time and that you liked them aesthetically. We sincerely regret to hear that you encountered issues with adhesion. Quality is a priority for us and we are constantly working to improve it. We invite you to contact us directly to resolve the situation and ensure your satisfaction.

Best regards,
Giulia from Petit-Fernand
1 /5
★☆☆☆☆

The thermal adhesive labels come off and seem poorly made.

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Devid O.
purchased on 29/09/2025
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Answer from Petit-Fernand
Good morning Devid,

Thank you for your feedback. We apologize for the inconvenience encountered with the thermal adhesive labels. We invite you to contact us directly to resolve the issue and improve your experience with us.

Best regards,
Giulia from Petit-Fernand
1 /5
★☆☆☆☆

I received a package with the wrong child’s name.

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Nadia W.
purchased on 28/09/2025
Answer from Petit-Fernand
Bonjour Nadia,

Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience this has caused. Please reach out to our customer service team, and we will work diligently to resolve this issue to your satisfaction. Your business is important to us, and we appreciate the opportunity to make things right.

Best regards,
GIulia Petit-Fernand Team
1 /5
★☆☆☆☆

Sorry, but all the name labels came off when I put the clothes in the washing machine. (30 degree) Some also came off during ironing, even though I didn’t apply heat directly to the sticker — only from the back side. I’ve ordered different labels from another place now. This has been disappointing for me.

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Burcu G.
purchased on 25/09/2025
Answer from Petit-Fernand
Hello,

Thank you for your feedback, and we’re really sorry to hear about the issues you’ve experienced with the labels. We always strive to provide high-quality products, and it’s disappointing to learn that your labels did not meet your expectations.

Please be assured that our iron-on labels are designed to withstand washing at 30 degrees and ironing from the back. It sounds like there may have been a problem with this batch, and we’d like to make it right for you.

Could you please send us some photos of the labels and how they came off? We’ll be happy to offer a replacement or a refund based on what we find.

Thank you for giving us the chance to resolve this, and we look forward to your reply.

Best regards,
Giulia Petit-Fernand
1 /5
★☆☆☆☆

Unfortunately half of the ones I applied have come off in the wash

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Rachel S.
purchased on 23/09/2025
Answer from Petit-Fernand
Hello Rachel,

Thank you for your feedback. We’re sorry to hear that some of the stickers did not hold up as expected. Please reach out to our customer service, and we would be happy to assist you.

Best regards,
Giulia Petit-Fernand Team
1 /5
★☆☆☆☆

The water bottle dents at the first fall, terrible quality. Moreover, the images are not printed, but stuck on like stickers. I could have done this myself.

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Ghionna V.
purchased on 21/09/2025
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Answer from Petit-Fernand
Good morning Veronica,

Thank you for your feedback. We are sorry to hear that the water bottle did not meet your expectations. We are committed to continuously improving the quality of our products and your observations will be very valuable to us. If you wish, you can contact us directly to find a solution. I would also like to inform you that the customizations on our water bottles are not stickers but the bottle is placed on a machine that directly prints the color onto the object, following 3 processes: the first with white ink to neutralize the background color of the bottle, the second with the actual colors of the illustration, and the third a glossy transparent layer that seals the print.

Best regards,
Giulia from Petit-Fernand
1 /5
★☆☆☆☆

First wash in the machine at 40 degrees, I found rockets in the drum despite the proper and applied setup

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Solene B.
purchased on 22/09/2025
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Answer from Petit-Fernand
Hello Solene,

Thank you for taking the time to share your experience with us. We are sorry to hear that your wash did not meet your expectations. Please be assured that your feedback is valuable to us and will help us improve our products. Do not hesitate to contact us directly for any assistance or questions.

Best regards,
Giulia C-Monetiquette
1 /5
★☆☆☆☆

The label came off after the first wash. Not recommended.

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Iuliia K.
purchased on 29/09/2025
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Answer from Petit-Fernand
Hello IULIIA,

Thank you for taking the time to share your experience. We are sorry to hear that the label did not meet your expectations. Your feedback is valuable and will help us improve our products. Please feel free to contact us directly to discuss your situation, we would be happy to assist you.

Best regards,
Giulia C-Monetiquette
1 /5
★☆☆☆☆

Too expensive! The water bottle leaks.

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Scalvini M.
purchased on 15/09/2025
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Answer from Petit-Fernand
Good morning Michela,

Thank you for your feedback. We are sorry to hear that you have encountered problems with the water bottle and we understand your concerns. We are always available to listen to our customers and improve our products. If you need further assistance, please do not hesitate to contact us.

Best regards,
Giulia Petit-Fernand
1 /5
★☆☆☆☆

I ordered the mini stickers especially for my daughter's colorful pens! And they are just too big .. Order received but unfortunately not good

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Roberta B.
purchased on 15/09/2025
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Answer from Petit-Fernand
Hello Roberta,

Thank you for taking the time to share your feedback with us. We are sorry to hear that the mini stickers did not meet your expectations. However, I see in the system that you ordered stickers for items with one line and not the mini stickers. Please do not hesitate to contact us directly so we can resolve the issue together.

Best regards,
Giulia Es-Ist-Meins
1 /5
★☆☆☆☆

I received my labels but in the name of another person unfortunately

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N’guessan G.
purchased on 23/09/2025
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Answer from Petit-Fernand
Hello,

Thank you for taking the time to share your experience. We are sorry to hear that you received your labels in the name of another person.
I confirm the reshipment of your order within the next 48 hours.

We apologize for this oversight.
Sandra C-MonEtiquette
1 /5
★☆☆☆☆

I bought self-adhesive labels that were supposed to withstand washing at 60°C and after washing at 30°C everything came off...

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Lea G.
purchased on 22/09/2025
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Answer from Petit-Fernand
Dear Léa, thank you very much for your message. It allows us to improve.
I just replied to your first complaint.
Have a nice day,
Sandra C-MonEtiquette
1 /5
★☆☆☆☆

Despite following the instructions and ironing and resting times, all have come off between the 1st and 2nd wash.

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Lara V.
purchased on 11/09/2025
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Answer from Petit-Fernand
Good morning Lara,

I invite you to contact us directly through our website. We will help you 😉
Sandra Petit-Fernand
1 /5
★☆☆☆☆

Initially seem very sticky but do not even last 1 wash Complete waste of time

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Lynsey M.
purchased on 10/09/2025
Answer from Petit-Fernand
Dear Lynsey,

Thank you for sharing your feedback with us. We're sorry to hear that your experience did not meet your expectations. We take quality seriously and would appreciate the opportunity to resolve this issue. Please feel free to reach out to our customer service team for assistance.

Best regards,
Giulia Petit-Fernand Team
1 /5
★☆☆☆☆

I followed the instructions exactly, the stickers came off, some even without being washed.

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Augenti M.
purchased on 09/09/2025
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Answer from Petit-Fernand
Good morning Maria Flavia,

Thank you for your feedback. We are sorry to hear that you experienced issues with the labels. Customer satisfaction is very important to us, and we assure you that we are taking your experience into consideration to improve our products. If you would like to discuss this further, please do not hesitate to contact us.

Best regards,
Giulia Petit-Fernand
1 /5
★☆☆☆☆

The labels do not withstand even one wash.

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Quagliani S.
purchased on 07/09/2025
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Answer from Petit-Fernand
Good morning Sara,

Thank you for your feedback. We are sorry that the labels did not meet your expectations. We care about the quality of our products and invite you to contact us directly to find a solution.

Best regards,
Giulia from Petit-Fernand
1 /5
★☆☆☆☆

The stickers are a lie that they don't come off with washes, when taking the clothes out of the washing machine the stickers peel off, I am very dissatisfied

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Pedro A.
purchased on 05/09/2025
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Answer from Petit-Fernand
Hello Pedro,

We are very sorry that you had this experience. Our intention is to offer quality products, and your satisfaction is at the center of our priorities. We appreciate your feedback which will help us improve.

We have just sent you an email to assist you.

Good day,
Camille Petit-Fernand
1 /5
★☆☆☆☆

The stickers are not well cut and cannot be peeled off.....

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Tania E.
purchased on 04/09/2025
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Answer from Petit-Fernand
Hello Tania,

We are sorry to read your comment about our labels. Your feedback is very valuable to us and we are committed to improving the quality of our products.

We just contacted you by email to assist you 🙂

Have a good day,
Camille Petit-Fernand
1 /5
★☆☆☆☆

The labels peel off the clothes and stick to others, damaging the other clothes as well 🙁

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Amandine V.
purchased on 14/09/2025
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Answer from Petit-Fernand
Hello Amandine,

We contacted you by email 3 days ago to assist you with your order.
I remain available by email or phone to help you.
Have a nice day,
Sandra C-MonEtiquette
1 /5
★☆☆☆☆

The labels I ordered to stick on the pencils do not stay attached; the size, although very small, is greater than the diameter of the lead it should adhere to, and this contributes to it peeling off. Moreover, they are very long; they should be shorter. In any case, I couldn't use them because they came off immediately, and I had to wrap them with tape.

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Valentina P.
purchased on 03/09/2025
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Answer from Petit-Fernand
Good morning Valentina,

Thank you for sharing your experience with us. We are sorry to hear that the labels did not meet your expectations. Your feedback is valuable and will help us improve our products. If you wish, we are available to find a solution that satisfies you.

Best regards,
Giulia from Petit-Fernand
1 /5
★☆☆☆☆

I received the labels in a paper envelope, it was delivered to my mailbox and, due to rain, it got wet, several labels were damaged and are unusable. The envelope proved inadequate for the contents, I recommend changing the packaging. I'm sorry but I will not repeat the purchase today.

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Marzini S.
purchased on 01/09/2025
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Answer from Petit-Fernand
Good morning,
we are very sorry for the inconvenience you encountered with your order and we sincerely apologize for the trouble.
We will contact you immediately to find the best solution together.

Best regards,
Chiara, Petit-Fernand
1 /5
★☆☆☆☆

I bought a water bottle and after 1 week the name is already fading...

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Macarena J.
purchased on 27/08/2025
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Answer from Petit-Fernand
Hello Macarena,

We sincerely appreciate your comment. We are sorry that the water bottle did not meet your expectations regarding the durability of the name. Your feedback is very valuable to us and we will take it into account to improve our products.

We just sent you an email to assist you


Have a good day,
Camille Petit-Fernand
1 /5
★☆☆☆☆

The labels are not sufficient

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Meloni E.
purchased on 03/09/2025
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Answer from Petit-Fernand
Good morning Elisa,
we are sorry to read your review. We will contact you to better understand your experience and find the most suitable solution together.

Best regards,
Chiara, Petit-Fernand
1 /5
★☆☆☆☆

They arrived cut in half and printed poorly... terrible

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Marina M.
purchased on 03/09/2025
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Answer from Petit-Fernand
Good morning,
we are very sorry for the inconvenience. We will contact you privately right away to fix the situation and find the best solution for you.

Best regards,
Chiara, Petit-Fernand
1 /5
★☆☆☆☆

After less than 1 month of use, the name has already been deleted

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Pittiglio A.
purchased on 17/07/2025
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Answer from Petit-Fernand
Good morning Alessandra

We are sorry to hear that you encountered a problem with your order. Our priority is customer satisfaction and we are here to help you. We invite you to contact our support to resolve the issue.

Thank you for your feedback!

Best regards,
Giulia from Petit-Fernand
1 /5
★☆☆☆☆

I have been ordering labels from Petit Ferdinand for years. They come super well presented. But this year the printing of the names is not of good quality. They look very blurry…

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Irene H.
purchased on 03/09/2025
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Answer from Petit-Fernand
Hello Irene,

Thank you for sharing your opinion about our labels. We regret that the printing quality this year did not meet your expectations. Your satisfaction is important to us, and we will take your comment into account to improve our services.

If you have any questions or need assistance, please do not hesitate to contact our team.

Good day,
Camille Petit-Fernand
1 /5
★☆☆☆☆

Unfortunately, after a week all the labels came off. I do not recommend them.

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Ghioldis A.
purchased on 02/09/2025
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Answer from Petit-Fernand
Good morning Alina,
we are very sorry for the problem you encountered. We will contact you privately right away to find the best solution together.

Best regards,
Chiara, Petit-Fernand
1 /5
★☆☆☆☆

They don't stick well, they come off

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Cristina S.
purchased on 01/09/2025
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Answer from Petit-Fernand
Hello Cristina,

Thank you for sharing your opinion. We regret that you had problems with our products. Your satisfaction is important to us.

We have just contacted you to assist you

Good day,
Camille Petit-Fernand
1 /5
★☆☆☆☆

Almost all the labels come off after the second wash.

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Ana Belén R.
purchased on 29/08/2025
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Answer from Petit-Fernand
Hello Ana Belén,

We sincerely appreciate your comment. We are sorry that you had problems with our labels. At Petit-Fernand, we are constantly working to improve the quality of our products and your satisfaction is our priority.

We just sent you an email to assist you

Have a good day,
Camille Petit-Fernand
1 /5
★☆☆☆☆

After uniforms have been washed the labels have come off!

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Faye R.
purchased on 01/09/2025
Answer from Petit-Fernand
Hello Faye,

Thank you for taking the time to share your feedback.
We’re sorry to hear that you experienced issues with our products during washing. Your satisfaction is important to us, and we’d like to better understand your experience in order to improve our services.
Please don’t hesitate to contact us directly to discuss it further.

Kind regards,
Giulia Petit-Fernand
1 /5
★☆☆☆☆

I do not receive the labels

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Lara E.
purchased on 10/09/2025
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Answer from Petit-Fernand
Hello Lara,

I just contacted you by email to assist you.
Have a nice day,
Sandra C-MonEtiquette
1 /5
★☆☆☆☆

Never received my order. But it was resent to me, I am waiting...

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Wiame B.
purchased on 10/09/2025
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Answer from Petit-Fernand
Hello Wiame,

Thank you for taking the time to share your experience.
I confirm the refund of your order.

Best regards,
Sandra from the C-MonEtiquette team
1 /5
★☆☆☆☆

A part of my order was missing, which was supposed to be settled.

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Line C.
purchased on 03/09/2025
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Answer from Petit-Fernand
Hello Line,

Thank you for taking the time to share your opinion. We are sorry to learn that your order was incomplete.
Could you please contact us via our contact page to let us know the missing product?
We will send it to you very quickly.

Thank you for your understanding and for your trust in C-MonEtiquette.

Sandra L' team C-MonEtiquette
1 /5
★☆☆☆☆

Despite having followed the instructions correctly, the clothing labels attached with the iron come off immediately after the first use of the garment or after the first wash.

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Slaviero C.
purchased on 30/08/2025
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Answer from Petit-Fernand
Good morning Chiara,

Thank you for your feedback. We are sorry to hear that you have encountered problems with our product. Quality is a priority for us and we are committed to constantly improving. We invite you to contact our customer service, we will be happy to assist you and find a satisfactory solution.

Best regards,
Giulia from Petit-Fernand
1 /5
★☆☆☆☆

Unfortunately, the stickers come off immediately.

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Perez Palma A.
purchased on 29/08/2025
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Answer from Petit-Fernand
Good morning Perez Palma,

Thank you for your feedback and we are sorry to hear that you had a problem with our product. We would be happy to help you resolve the situation. Please contact us directly so we can offer you assistance.

Sincerely,
Giulia Petit-Fernand