/10
★★★★★
based on 128646 reviews published
★★★★★
based on 128646 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I not received them yet but it says I should of had them on the 18th of July I am still waiting.
Victoria W.
purchased on 04/07/2025
Answer from Petit-Fernand
Hi Victoria, I am so sorry for that. I will contact you by email to help.
Kind regards, Chiara, Petit-Fernand
Kind regards, Chiara, Petit-Fernand
1
/5
★☆☆☆☆
Good morning Alessia,
Thank you for contacting us.
We noticed that you left a 1-star rating, but without any comment. We are sorry to hear that your experience was not satisfactory and we would like to understand better what did not work, so we can assist you better.
If you would like to provide us with more details, we are fully available to resolve any potential issues.
Best regards,
Chiara – Petit-Fernand
De Salvo A.
purchased on 01/07/2025
Translated review
Answer from Petit-Fernand
Good morning Alessia,
Thank you for contacting us.
We noticed that you left a 1-star rating, but without any comment. We are sorry to hear that your experience was not satisfactory and we would like to understand better what went wrong, so that we can assist you in the best way possible.
If you would like to provide us with more details, we are fully available to resolve any potential issues.
Best regards,
Chiara – Petit-Fernand
Thank you for contacting us.
We noticed that you left a 1-star rating, but without any comment. We are sorry to hear that your experience was not satisfactory and we would like to understand better what went wrong, so that we can assist you in the best way possible.
If you would like to provide us with more details, we are fully available to resolve any potential issues.
Best regards,
Chiara – Petit-Fernand
1
/5
★☆☆☆☆
A bent straw is not comfortable for a small child who splashes water all over themselves
Santoro M.
purchased on 30/06/2025
Translated review
Answer from Petit-Fernand
Good morning,
Thank you for your message and your feedback.
We are sorry to hear that the use of the foldable straw was not comfortable for your child. Indeed, as indicated on our website, our water bottle is recommended for children starting from 18 months, precisely because at a younger age it can be difficult to use independently without spilling water.
We remain available for any further information or advice on usage.
Best regards,
Chiara – Petit-Fernand
Thank you for your message and your feedback.
We are sorry to hear that the use of the foldable straw was not comfortable for your child. Indeed, as indicated on our website, our water bottle is recommended for children starting from 18 months, precisely because at a younger age it can be difficult to use independently without spilling water.
We remain available for any further information or advice on usage.
Best regards,
Chiara – Petit-Fernand
1
/5
★☆☆☆☆
I asked for very small labels for pencils and they are gigantic
Mia N.
purchased on 09/07/2025
Translated review
Answer from Petit-Fernand
Hello Mia,
We are sorry that the labels you chose do not meet your expectations.
I see that you chose our pencil labels in 1 Line. If you want our smaller model, I recommend our "mini" labels.
Our customer service is available if needed.
Have a nice day,
Camille C-MonEtiquette
We are sorry that the labels you chose do not meet your expectations.
I see that you chose our pencil labels in 1 Line. If you want our smaller model, I recommend our "mini" labels.
Our customer service is available if needed.
Have a nice day,
Camille C-MonEtiquette
1
/5
★☆☆☆☆
Very disappointed. I ordered labels with Chronopost delivery for a quick goal and use. I paid a high price for delivery which made me lose 48 hours and there is a missing series of labels in the package.
Sophie C.
purchased on 01/07/2025
Translated review
Answer from Petit-Fernand
Hello Sophie,
We are truly sorry for this bad experience.
We have just contacted you by email to resolve this as quickly as possible.
Thank you for getting back to us so we can assist you promptly.
Best regards,
Chiara – C-MonEtiquette
We are truly sorry for this bad experience.
We have just contacted you by email to resolve this as quickly as possible.
Thank you for getting back to us so we can assist you promptly.
Best regards,
Chiara – C-MonEtiquette
1
/5
★☆☆☆☆
I did not receive the order. Now I don't care anymore. I would like a refund!
Pirovano S.
purchased on 25/06/2025
Translated review
Answer from Petit-Fernand
Good morning Stefania, we are very sorry.
We have not received any complaint from you. We will therefore contact you directly.
Have a nice day,
Chiara, Petit-Fernand
We have not received any complaint from you. We will therefore contact you directly.
Have a nice day,
Chiara, Petit-Fernand
1
/5
★☆☆☆☆
I have been used to taking them for my daughter for 3 years, everything went well. But this time I also took some for my son, so 2 different packs, they mixed everything up, it doesn't look clean or professional at all, I have one pack full and a second with barely 4 pages! Now I have to flip through to find my daughter's or my son's labels. One pack each would have been perfect. Especially for 30 euros PER pack
Lauriane B.
purchased on 05/07/2025
Translated review
Answer from Petit-Fernand
Hello Lauriane,
I am really sorry that your labels arrived mixed up in your notebooks.
Our customer service has just contacted you to help you.
Have a nice day,
Camille C-MonEtiquette
I am really sorry that your labels arrived mixed up in your notebooks.
Our customer service has just contacted you to help you.
Have a nice day,
Camille C-MonEtiquette
1
/5
★☆☆☆☆
I did not receive the package
Lo Giudice R.
purchased on 06/06/2025
Translated review
Answer from Petit-Fernand
Good morning Roberta, I am sorry for what happened, I will contact you shortly to help you. Chiara, Petit-Fernand
1
/5
★☆☆☆☆
First time I am disappointed. Envelope too small and half open, so the notebooks are damaged. Fortunately, the labels are fine.
Audrey L.
purchased on 03/07/2025
Translated review
Answer from Petit-Fernand
Hello Audrey,
We are truly sorry to hear about this inconvenience.
We have just contacted you by email to find a solution together.
Thank you for your loyalty and see you soon!
Best regards,
Chiara – C-MonEtiquette
We are truly sorry to hear about this inconvenience.
We have just contacted you by email to find a solution together.
Thank you for your loyalty and see you soon!
Best regards,
Chiara – C-MonEtiquette
1
/5
★☆☆☆☆
Hello! I have been buying for several years on the website and I think this will be my last purchase. They started changing the shipping method, something I didn't like because before they left the labels in the mailbox and didn't charge shipping fees, which was very convenient. At home, we work and this way we didn't have to keep an eye on the labels, but now they don't leave them in the mailbox, we have to pay attention to the messenger and on top of that, we have to pay shipping fees... we're going backwards! Another issue is the quality of the labels, at least the thermal adhesive ones that I buy, has worsened a bit; in fact, it is common for them to peel off a bit with the first wash, this was not the case before. I actually worked for many years in a residence for dependent elderly people and those were the labels I recommended to the families of the residents, but now I wouldn't think of doing that. Lastly, the last straw is that in my last order I saw that they have now increased the minimum number of labels to order; it used to be 10 and they had an affordable price, now they have raised it to 30. It seems like a rip-off to me because when you add the shipping costs and the minimum order, it makes it quite expensive compared to not so long ago. The truth is that I am very disappointed with the brand and how poorly they are treating buyers like me who have been trusting them for several years.
Estela L.
purchased on 25/06/2025
Translated review
Answer from Petit-Fernand
Hello Estela,
First of all, I want to tell you that there are two types of shipments to Spain. The first is home delivery with tracking and the second is to a pickup point. We had to change and propose one with tracking to ensure that the orders would arrive better.
I have sent you an email to inform you that we are going to resend the complete order.
All the labels for the clothing withstand washes.
Have a good day.
Sandra from Petit-Fernand
First of all, I want to tell you that there are two types of shipments to Spain. The first is home delivery with tracking and the second is to a pickup point. We had to change and propose one with tracking to ensure that the orders would arrive better.
I have sent you an email to inform you that we are going to resend the complete order.
All the labels for the clothing withstand washes.
Have a good day.
Sandra from Petit-Fernand
1
/5
★☆☆☆☆
Does not hold at all. First wash everything comes off even though it was well stuck. Very disappointing.
Manon M.
purchased on 03/07/2025
Translated review
Answer from Petit-Fernand
Hello Manon,
I regret to read your review.
Our labels are designed to be resistant during washes. It is therefore unusual for them to peel off during the first wash.
To assist you better, our customer service has just contacted you.
Have a nice day,
Camille C-MonEtiquette
I regret to read your review.
Our labels are designed to be resistant during washes. It is therefore unusual for them to peel off during the first wash.
To assist you better, our customer service has just contacted you.
Have a nice day,
Camille C-MonEtiquette
1
/5
★☆☆☆☆
The received labels are not very well centered. Some peel off the pencils during use. I am disappointed with the value for money.
Amelie R.
purchased on 03/07/2025
Translated review
Answer from Petit-Fernand
Hello Amélie,
I am sorry to read your comment.
Our customer service has exchanged emails with you to assist you.
Have a nice day,
Camille C-MonEtiquette
I am sorry to read your comment.
Our customer service has exchanged emails with you to assist you.
Have a nice day,
Camille C-MonEtiquette
1
/5
★☆☆☆☆
Stapled notebook on labels. Some have a hole
Marine F.
purchased on 02/07/2025
Translated review
Answer from Petit-Fernand
Hello Marine,
I am sorry for this defect on your labels.
As agreed during our exchanges, replacement labels have been sent to you.
Have a nice day,
Camille C-MonEtiquette
I am sorry for this defect on your labels.
As agreed during our exchanges, replacement labels have been sent to you.
Have a nice day,
Camille C-MonEtiquette
1
/5
★☆☆☆☆
Order never arrived!
Tatiana B.
purchased on 16/06/2025
Translated review
Answer from Petit-Fernand
Good morning, we are sorry, we will contact you to assist you.
Chiara, Petit-Fernand
Chiara, Petit-Fernand
1
/5
★☆☆☆☆
Still not received my order nearly 5 weeks later
Billi M.
purchased on 03/06/2025
Answer from Petit-Fernand
Hello Billi, I am really sorry for that. I will contact you shortly to help. Regards, Chiara, Petit-Fernand
1
/5
★☆☆☆☆
Hello Madam, Sir, This is my second C-Monetiquette order, I was delighted the first time. This is not the case this time, the washable square labels for clothing are very difficult to detach from the backing, without damaging or even tearing them. There must have been a manufacturing defect with these, I would like to be able to replace them. Thank you, Best regards, Olivia de Laage
Olivia D.
purchased on 17/06/2025
Translated review
Answer from Petit-Fernand
Hello Olivia,
I am sorry to hear about this defect with your labels. Indeed, they should not be difficult to remove from your booklet.
I have therefore just contacted you by email to assist you.
Have a nice day,
I am sorry to hear about this defect with your labels. Indeed, they should not be difficult to remove from your booklet.
I have therefore just contacted you by email to assist you.
Have a nice day,
1
/5
★☆☆☆☆
Label that comes off after the first wash even before. A real disappointment
Vanessa F.
purchased on 22/06/2025
Translated review
Answer from Petit-Fernand
Hello Vanessa,
We are sorry to read your comment.
Our labels for clothing are designed to withstand washing. We have just contacted you to find a solution for you.
Have a nice day,
Camille C-MonEtiquette
We are sorry to read your comment.
Our labels for clothing are designed to withstand washing. We have just contacted you to find a solution for you.
Have a nice day,
Camille C-MonEtiquette
1
/5
★☆☆☆☆
My first set of labels from 2023 are so much better than the set I just recently ordered. The new stickers are so hard to peel off from the booklet, when I do eventually get it off it’s usually crumpled up. Really disappointed
Rachel M.
purchased on 13/06/2025
Answer from Petit-Fernand
Dear Rachel,
We will contact you shortly via email to assist and resolve the issue.
Best regards,
Chiara, Petit-Fernand
We will contact you shortly via email to assist and resolve the issue.
Best regards,
Chiara, Petit-Fernand
1
/5
★☆☆☆☆
The quality has worsened; the labels do not peel off...it's a shame because I have been a customer for five years and this time has been the ONLY one with such a bad experience. I don't know what happened but the quality has substantially declined. Thank you
M F.
purchased on 12/06/2025
Translated review
Answer from Petit-Fernand
Hello M,
Thank you for your loyalty
We are sorry to hear that this time you are having difficulties peeling the labels from their backing.
To help you as best as possible, I have just contacted you
Have a nice day,
Camille Petit-Fernand
Thank you for your loyalty
We are sorry to hear that this time you are having difficulties peeling the labels from their backing.
To help you as best as possible, I have just contacted you
Have a nice day,
Camille Petit-Fernand
1
/5
★☆☆☆☆
The labels do not peel off! They are poorly cut
Marion C.
purchased on 17/06/2025
Translated review
Answer from Petit-Fernand
Hello Marion,
I am sincerely sorry to read your message.
This is a manufacturing anomaly, your labels should not be difficult to remove from their supports.
To help you, I have just contacted you
Have a nice day,
Camille C-MonEtiquette
I am sincerely sorry to read your message.
This is a manufacturing anomaly, your labels should not be difficult to remove from their supports.
To help you, I have just contacted you
Have a nice day,
Camille C-MonEtiquette
1
/5
★☆☆☆☆
Very disappointed... I bought a water bottle for my daughter, unfortunately she dropped it and the cap broke... it didn't even last a week...
Manon V.
purchased on 21/06/2025
Translated review
Answer from Petit-Fernand
Hello Manon,
I am sincerely sorry to read that the cap of your bottle broke after the fall.
To allow you to fully enjoy your product, we have made the caps of our bottles available on our website as spare parts. You can find them in our "bottles" tab and then in the "bottle cap" category.
Have a nice day,
Camille C-MonEtiquette
I am sincerely sorry to read that the cap of your bottle broke after the fall.
To allow you to fully enjoy your product, we have made the caps of our bottles available on our website as spare parts. You can find them in our "bottles" tab and then in the "bottle cap" category.
Have a nice day,
Camille C-MonEtiquette
1
/5
★☆☆☆☆
The pre-cutting was poorly done for my last order, difficult to peel them off
Nathalie L.
purchased on 17/06/2025
Translated review
Answer from Petit-Fernand
Hello Nathalie,
I am sincerely sorry that your labels are difficult to remove from their supports. I have therefore contacted you to help you as best as I can with this anomaly.
Have a nice day,
Camille C-MonEtiquette
I am sincerely sorry that your labels are difficult to remove from their supports. I have therefore contacted you to help you as best as I can with this anomaly.
Have a nice day,
Camille C-MonEtiquette
1
/5
★☆☆☆☆
The stickers se not pre cut very well making it hard to peel off, which causes the label to have torn or curled edge. Which means they won’t stick to the garment. Having to use scissors to cut the edges. Very disappointed at the previous ones I brought were wonderful.
Kirsty C.
purchased on 09/06/2025
Answer from Petit-Fernand
Dear Kirsty,
Thank you for your feedback, and we're truly sorry to hear that you're disappointed with your recent labels — especially as your previous experience was positive.
This is certainly not the quality we aim to deliver. We will contact you shortly via email to better understand the issue and find a solution together.
Thank you again for bringing this to our attention.
Kind regards,
Chiara – Petit-Fernand
Thank you for your feedback, and we're truly sorry to hear that you're disappointed with your recent labels — especially as your previous experience was positive.
This is certainly not the quality we aim to deliver. We will contact you shortly via email to better understand the issue and find a solution together.
Thank you again for bringing this to our attention.
Kind regards,
Chiara – Petit-Fernand
1
/5
★☆☆☆☆
The stickers are not that good
Sarah S.
purchased on 08/06/2025
Answer from Petit-Fernand
Hi Sarah,
I'm really sorry to hear the stickers didn’t meet your expectations 😔
I'll reach out to you by email right away to better understand the issue and find a solution.
Chiara – Petit-Fernand
I'm really sorry to hear the stickers didn’t meet your expectations 😔
I'll reach out to you by email right away to better understand the issue and find a solution.
Chiara – Petit-Fernand
1
/5
★☆☆☆☆
Delivery time not respected, I paid an extra fee for express delivery and still received my package a week later.
Nour K.
purchased on 16/06/2025
Translated review
Answer from Petit-Fernand
Hello Nour,
I have just processed the refund for the shipping costs, as the initial deadline was unfortunately not met.
I hope that, despite this technical setback, you will continue to place your trust in us.
I wish you a very beautiful summer,
Sandra
I have just processed the refund for the shipping costs, as the initial deadline was unfortunately not met.
I hope that, despite this technical setback, you will continue to place your trust in us.
I wish you a very beautiful summer,
Sandra
1
/5
★☆☆☆☆
I stick my label, I press for a few seconds. The garment is not worn for 24 hours. And yet as soon as it goes into the machine in the wash, I find my clothes without labels. And sometimes I find them stuck on another garment in the middle of a pair of pants, in the middle, a blouse…
Stéphanie A.
purchased on 12/06/2025
Translated review
1
/5
★☆☆☆☆
The labels are difficult to remove and peel off
Noemie B.
purchased on 12/06/2025
Translated review
Answer from Petit-Fernand
Hello Noémie,
We are sincerely sorry to read your message.
Our customer service has just contacted you to assist you with your order.
You should indeed not encounter any difficulties in removing your labels from their supports.
Have a nice day,
Camille C-MonEtiquette
We are sincerely sorry to read your message.
Our customer service has just contacted you to assist you with your order.
You should indeed not encounter any difficulties in removing your labels from their supports.
Have a nice day,
Camille C-MonEtiquette
1
/5
★☆☆☆☆
I have contacted several times to warn that I cannot peel off my labels without tearing them or impossible to peel them off so unusable no response from anyone
Alyson G.
purchased on 06/06/2025
Translated review
Answer from Petit-Fernand
Hello Alyson,
We are sincerely sorry to hear about this inconvenience with your order.
Following your conversation with our customer service, we are sending you replacement labels so that you can fully enjoy your products.
Have a nice day,
Camille C-MonEtiquette
We are sincerely sorry to hear about this inconvenience with your order.
Following your conversation with our customer service, we are sending you replacement labels so that you can fully enjoy your products.
Have a nice day,
Camille C-MonEtiquette
1
/5
★☆☆☆☆
I was charged twice and only received one order!!
Esther C.
purchased on 09/06/2025
Translated review
Answer from Petit-Fernand
Hello Esther,
We are sorry to read your comment.
We only have one payment registered in your name.
In order to resolve this situation as quickly as possible, we have just contacted you.
Have a nice day,
Camille C-MonEtiquette
We are sorry to read your comment.
We only have one payment registered in your name.
In order to resolve this situation as quickly as possible, we have just contacted you.
Have a nice day,
Camille C-MonEtiquette
1
/5
★☆☆☆☆
Very disappointed this time the labels are impossible to peel off the packaging, I think it's a glue problem.
Soheila B.
purchased on 06/06/2025
Translated review
Answer from Petit-Fernand
Hello Shheila,
We are sincerely sorry that this time your order does not bring you complete satisfaction.
As you may have noticed in the past, our labels are normally easy to use. We have therefore just contacted you to help you!
Have a nice day,
Camille C-MonEtiquette
We are sincerely sorry that this time your order does not bring you complete satisfaction.
As you may have noticed in the past, our labels are normally easy to use. We have therefore just contacted you to help you!
Have a nice day,
Camille C-MonEtiquette