/10
★★★★★
based on 125923 reviews published
★★★★★
based on 125923 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
The adhesive labels come off in the wash.
Mylène D.
purchased on 12/04/2025
Translated review
Answer from Petit-Fernand
Hello Mylène,
We are sorry to read your message. Our labels are designed to withstand many washes.
Therefore, our customer service has just contacted you to assist you as soon as possible.
Have a nice day,
C-MonEtiquette
We are sorry to read your message. Our labels are designed to withstand many washes.
Therefore, our customer service has just contacted you to assist you as soon as possible.
Have a nice day,
C-MonEtiquette
3
/5
★★★☆☆
The sticker is too small and with so much information (name, mobile number, and drawing) nothing is understandable.
Fernanda E.
purchased on 28/03/2025
Translated review
Answer from Petit-Fernand
Hello Fernanda,
We are sorry to read your message.
We try to provide you with all the possible features of our products.
Regarding the font size, we limit the number of characters you can enter so that the label is clearly visible.
However, the more text you enter, the smaller the size will be.
We remain available for more information.
Have a good day,
Petit-Fernand
We are sorry to read your message.
We try to provide you with all the possible features of our products.
Regarding the font size, we limit the number of characters you can enter so that the label is clearly visible.
However, the more text you enter, the smaller the size will be.
We remain available for more information.
Have a good day,
Petit-Fernand
2
/5
★★☆☆☆
The iron burned the garment before the label was applied.
Thierry M.
purchased on 05/04/2025
Translated review
Answer from Petit-Fernand
Hello,
We are sorry to read your message. As we specify on our website, for the most delicate textiles, we recommend using our self-adhesive labels for clothing to stick on the existing labels of your garments.
Have a nice day,
C-MonEtiquette
We are sorry to read your message. As we specify on our website, for the most delicate textiles, we recommend using our self-adhesive labels for clothing to stick on the existing labels of your garments.
Have a nice day,
C-MonEtiquette
3
/5
★★★☆☆
This is the third or fourth time I order and this time I find it quite difficult to remove the labels one by one to stick them, as if the pre-cutting had a defect. Additionally, a transparent film comes every time. This is the case on the entire first page of the large notebook purchased.
Noémie E.
purchased on 30/03/2025
Translated review
Answer from Petit-Fernand
Hello Noémie,
We regret to read your message.
Our labels are normally designed to be easy to use.
Therefore, our teams have just contacted you to assist you as quickly as possible.
Have a nice day,
C-MonEtiquette
We regret to read your message.
Our labels are normally designed to be easy to use.
Therefore, our teams have just contacted you to assist you as quickly as possible.
Have a nice day,
C-MonEtiquette
2
/5
★★☆☆☆
Disappointed with the item... For the straw bottle, the spout is too wide and the straw falls out easily, and now my child has lost it and this bottle is no longer useful, it's a shame after 1 week.
Anne-marie M.
purchased on 04/04/2025
Translated review
Answer from Petit-Fernand
Hello Anne-Marie,
We are sincerely sorry that the straw received is not the right size.
We have just contacted you to resolve your issue.
Have a nice day,
C-MonEtiquette
We are sincerely sorry that the straw received is not the right size.
We have just contacted you to resolve your issue.
Have a nice day,
C-MonEtiquette
2
/5
★★☆☆☆
I ordered iron-on labels for the clothes of my 3 daughters. They arrived very quickly. However, I am very disappointed with the quality; they come off after the first wash despite following the application procedure with the iron. And no matter the fabric of the garment, they do not hold.
Diane P.
purchased on 17/03/2025
Translated review
Answer from Petit-Fernand
Hello Diane,
We are sorry that your labels have come off. Following your exchanges with our customer service, we hope that the labels we are sending you will meet your expectations. 😊
Have a nice day,
C-MonEtiquette
We are sorry that your labels have come off. Following your exchanges with our customer service, we hope that the labels we are sending you will meet your expectations. 😊
Have a nice day,
C-MonEtiquette
3
/5
★★★☆☆
I had already ordered from this site and I was satisfied. This time I ordered and was supposed to receive my order on Thursday or Friday at the latest, having paid for expedited shipping; I received a green letter envelope on Monday and it was not my order. Not receiving it on the expected date, I requested a refund for the shipping costs, which were refunded to me, and upon receiving the order that was still not mine, I filed a complaint for a refund and that was refunded to me. I was disappointed with this order.
Stéphanie V.
purchased on 02/04/2025
Translated review
Answer from Petit-Fernand
Hello Stéphanie,
Thank you for taking the time to share your experience. We are sincerely sorry for the inconveniences encountered during your last order. This is absolutely not the level of service we wish to provide, especially since you had already been satisfied in the past.
We fully understand your disappointment regarding the delivery delay and the error in sending your order. Our teams did their best to assist you as quickly as possible.
Your feedback is valuable and allows us to strengthen our controls to prevent this type of situation from happening again. We hope to have the opportunity to regain your trust during your next order.
Have a nice day,
C-MonEtiquette
Thank you for taking the time to share your experience. We are sincerely sorry for the inconveniences encountered during your last order. This is absolutely not the level of service we wish to provide, especially since you had already been satisfied in the past.
We fully understand your disappointment regarding the delivery delay and the error in sending your order. Our teams did their best to assist you as quickly as possible.
Your feedback is valuable and allows us to strengthen our controls to prevent this type of situation from happening again. We hope to have the opportunity to regain your trust during your next order.
Have a nice day,
C-MonEtiquette
2
/5
★★☆☆☆
The name stuck on the water bottle started to fade after the first wash…
Nadia Z.
purchased on 31/03/2025
Translated review
Answer from Petit-Fernand
Hello, I am sorry to read your message. I just contacted you to offer a solution. Have a nice day, C-MonEtiquette Customer Service
2
/5
★★☆☆☆
My last order was satisfactory, but since the previous one was defective and I received no response after sending an email, the labels were very difficult to peel off their pouch, which distorted them. No response, no compensation.
Pauline P.
purchased on 27/03/2025
Translated review
Answer from Petit-Fernand
Hello, We are surprised to read your review, as we have not received any email from you. We have just contacted you to offer a solution. Have a nice day, C-MonEtiquette Customer Service
2
/5
★★☆☆☆
The thermal labels for clothing have changed in quality, they do not 'stick' and smell like melted plastic when we apply them with an iron, (despite following the instructions carefully) we did not have this problem before.
Charline M.
purchased on 25/03/2025
Translated review
Answer from Petit-Fernand
Hello Charline, Thank you very much for your feedback. I am sincerely sorry to see that the labels do not meet your expectations. I have just contacted you to offer a solution. Have a nice day, C-MonEtiquette Customer Service
2
/5
★★☆☆☆
However, used to making labels. Very disappointed with the quality, the labels detach very difficultly and get damaged one time out of two. The only positive point is the design and color chosen by my daughter.
Sarra A.
purchased on 26/03/2025
Translated review
Answer from Petit-Fernand
Hello Sarra,
We have just received your feedback and are sincerely sorry. Our teams have just contacted you to assist you in this situation.
Have a nice day,
C-MonEtiquette
We have just received your feedback and are sincerely sorry. Our teams have just contacted you to assist you in this situation.
Have a nice day,
C-MonEtiquette
2
/5
★★☆☆☆
Problem was rectified but wrong name on labels were sent out firstly. Ordered a boys name, girls arrived. Had to wait again. Prob wouldn't recommend
Sue G.
purchased on 13/03/2025
Answer from Petit-Fernand
Hi Sue,
We're truly sorry for the mix-up with your order. We did our best to make it right by sending a corrected set as quickly as possible. Thank you so much for your patience and understanding — it means a lot to us!
Chiara, Petit-Fernand
We're truly sorry for the mix-up with your order. We did our best to make it right by sending a corrected set as quickly as possible. Thank you so much for your patience and understanding — it means a lot to us!
Chiara, Petit-Fernand
2
/5
★★☆☆☆
Half of the labels do not peel off well at all. Sometimes it is even impossible to detach them from their backing.
Noémie P.
purchased on 24/03/2025
Translated review
Answer from Petit-Fernand
Hello Noémie,
Your labels should indeed come off easily from your notebook. To assist you with the issue you are experiencing, our team has just contacted you 😊
Have a nice day,
C-MonEtiquette
Your labels should indeed come off easily from your notebook. To assist you with the issue you are experiencing, our team has just contacted you 😊
Have a nice day,
C-MonEtiquette
3
/5
★★★☆☆
The adhesive clothing labels are very hard to remove and this is not the first time I have lamented this problem.
Florie J.
purchased on 22/03/2025
Translated review
Answer from Petit-Fernand
Hello Florie,
We regret to read your message.
Our labels should not be difficult to remove from their backing but rather easy to use.
We have just contacted you to assist you!
Have a nice day,
C-MonEtiquette
We regret to read your message.
Our labels should not be difficult to remove from their backing but rather easy to use.
We have just contacted you to assist you!
Have a nice day,
C-MonEtiquette
3
/5
★★★☆☆
Not yet tried the labels when cleaning clothes.
Catherine V.
purchased on 21/03/2025
Translated review
Answer from Petit-Fernand
Hello Catherine,
Thank you for your order, we look forward to your feedback 😊
Have a nice day,
C-MonEtiquette
Thank you for your order, we look forward to your feedback 😊
Have a nice day,
C-MonEtiquette
2
/5
★★☆☆☆
The duffel bag is much smaller than the one shown in the photos.
France F.
purchased on 16/03/2025
Translated review
Answer from Petit-Fernand
Hello France,
We are sorry that our bag does not fully meet your satisfaction.
The dimensions of our products are available on our website to help you better visualize the final result.
We regret that this information was not sufficient for you😔
Have a nice day,
C-MonEtiquette
We are sorry that our bag does not fully meet your satisfaction.
The dimensions of our products are available on our website to help you better visualize the final result.
We regret that this information was not sufficient for you😔
Have a nice day,
C-MonEtiquette
3
/5
★★★☆☆
Good. This is the second time I order a water bottle for my daughter this year. They are very pretty and sturdy, however the inscriptions do not last a full school year, which is annoying given the price. The last one I ordered has my daughter's name already partially worn off and yet I do not put it in the dishwasher. But my daughter loves her personalized water bottles.
Yasmina M.
purchased on 19/03/2025
Translated review
Answer from Petit-Fernand
Hello Yasmina,
Thank you for your feedback. We are sorry that the inscription did not last as long as expected. We have just contacted you to assist you 😊
Have a nice day,
C-MonEtiquette
Thank you for your feedback. We are sorry that the inscription did not last as long as expected. We have just contacted you to assist you 😊
Have a nice day,
C-MonEtiquette
2
/5
★★☆☆☆
The labels are very nice, but on the practical side, it remains to be reviewed: it is not easy to detach them from the support. Pieces of the plastic film remain stuck to the label.
Amelie P.
purchased on 19/03/2025
Translated review
Answer from Petit-Fernand
Hello Amélie,
Thank you for sharing your feedback. We have just contacted you to assist you.
Your labels should not be difficult to remove from their supports 😊
Have a nice day,
C-MonEtiquette
Thank you for sharing your feedback. We have just contacted you to assist you.
Your labels should not be difficult to remove from their supports 😊
Have a nice day,
C-MonEtiquette
3
/5
★★★☆☆
Despite my claims, I still have not received the cap corresponding to my order to this day.
Séverine G.
purchased on 13/03/2025
Translated review
Answer from Petit-Fernand
Hello Séverine,
Following our email exchanges, we confirm the reshipment of the cap corresponding to your order.
We sincerely apologize for this error and remain available if needed.
Have a nice day,
C-MonEtiquette
Following our email exchanges, we confirm the reshipment of the cap corresponding to your order.
We sincerely apologize for this error and remain available if needed.
Have a nice day,
C-MonEtiquette
2
/5
★★☆☆☆
Unfortunately, many stickers were not really peelable, and when you tried to do so, they broke. I found that very disappointing.
Davina K.
purchased on 03/03/2025
Translated review
Answer from Petit-Fernand
Good day,
3
/5
★★★☆☆
2 : Child's backpack arrived on time, beautiful but the straps are way too long despite the adjustment and a rather tall child. Too bad!! Disappointed
Marie-ange B.
purchased on 13/03/2025
Translated review
Answer from Petit-Fernand
3 : Hello Marie-Ange,
Your feedback is very important to us.
The relevant service has just been informed of your experience. We only have one size for our backpack and we are sorry to learn that it is currently too big for your child 😔
Have a nice day,
C-MonEtiquette
Your feedback is very important to us.
The relevant service has just been informed of your experience. We only have one size for our backpack and we are sorry to learn that it is currently too big for your child 😔
Have a nice day,
C-MonEtiquette
2
/5
★★☆☆☆
I don't know if there was a mistake with my stickers, but some are of very poor quality and color.
Chantelle D.
purchased on 04/03/2025
Translated review
Answer from Petit-Fernand
Hello Chantelle,
Our customer service has just contacted you.
We are here to help you!
Have a good day,
Camille Petit-Fernand
Our customer service has just contacted you.
We are here to help you!
Have a good day,
Camille Petit-Fernand
2
/5
★★☆☆☆
0 : Font too small
Florence L.
purchased on 13/03/2025
Translated review
Answer from Petit-Fernand
1 : Hello Florence,
We are sorry that the rendering of your labels does not meet your expectations.
We do everything on our site to allow you to visualize the final result.
It is with regret that we note that in your case this has not been sufficient 😔
We remain available if needed.
Have a nice day,
C-MonEtiquette
We are sorry that the rendering of your labels does not meet your expectations.
We do everything on our site to allow you to visualize the final result.
It is with regret that we note that in your case this has not been sufficient 😔
We remain available if needed.
Have a nice day,
C-MonEtiquette
2
/5
★★☆☆☆
I'm so disappointed, the little cherries are starting to fade! I love the concept but really for the price I'm disgusted! I've only washed it by hand 3 times and without rubbing the outside. If I had known, I wouldn't have bought it! It's a shame because I love your site.
Angelique S.
purchased on 11/03/2025
Translated review
Answer from Petit-Fernand
Hello Angélique,
The quality of our products is essential to us. Therefore, the illustrations on your water bottle should not fade as you describe.
To assist you in this situation, our customer service has just contacted you!
Have a nice day,
Camille C-MonEtiquette
The quality of our products is essential to us. Therefore, the illustrations on your water bottle should not fade as you describe.
To assist you in this situation, our customer service has just contacted you!
Have a nice day,
Camille C-MonEtiquette
3
/5
★★★☆☆
2: Label quality is very good, however despite the extra cost for express delivery, it was not only not delivered on time but to a different pickup point. Running around the city for a standard envelope upset me. The outer envelope was disgusting but despite that, the product quality is impeccable. Only the delivery is not good. Best regards
Angélique C.
purchased on 10/03/2025
Translated review
Answer from Petit-Fernand
3: Hello Angélique,
We are sorry for this delivery delay 😔
If you notice any anomalies with your labels, please do not hesitate to contact our customer service so we can assist you!
Have a nice day,
Camille C-MonEtiquette
We are sorry for this delivery delay 😔
If you notice any anomalies with your labels, please do not hesitate to contact our customer service so we can assist you!
Have a nice day,
Camille C-MonEtiquette
3
/5
★★★☆☆
0: Ordering labels for clothing. The peeling off of the labels is difficult in the booklet.
Cindy C.
purchased on 10/03/2025
Translated review
Answer from Petit-Fernand
1: Hello Cindy,
We sincerely apologize for this cutting defect. Our customer service has just contacted you to offer a solution as soon as possible! 😊
Have a nice day,
Camille C-MonEtiquette
We sincerely apologize for this cutting defect. Our customer service has just contacted you to offer a solution as soon as possible! 😊
Have a nice day,
Camille C-MonEtiquette
2
/5
★★☆☆☆
This is the 2nd time I order personalized mugs for my grandchildren. Completely satisfied upon receiving the first one, but that's not the case this time. The screen printing is partially flawed. The end of the design is blistered and I don't think it will withstand washing, and I regret it because this site seemed safe and serious to me. Fast shipping, careful packaging.
Yannick T.
purchased on 06/03/2025
Translated review
Answer from Petit-Fernand
Hello Yannick,
Thank you for taking the time to give us feedback!
We are sincerely sorry to hear about this manufacturing defect. It is not normal for the result of your order to be as you described.
To assist you, we have just contacted you 😊
Have a nice day,
Camille C-MonEtiquette
Thank you for taking the time to give us feedback!
We are sincerely sorry to hear about this manufacturing defect. It is not normal for the result of your order to be as you described.
To assist you, we have just contacted you 😊
Have a nice day,
Camille C-MonEtiquette
3
/5
★★★☆☆
I am disappointed that I could not benefit from a promo code that was valid at the time of the order.
Valérie D.
purchased on 04/03/2025
Translated review
Answer from Petit-Fernand
Hello Valérie,
We are sorry that the offer could not be applied to your order 😔 Many offers will be available soon, allowing you to benefit from a new discount!
Have a nice day,
Camille C-MonEtiquette
We are sorry that the offer could not be applied to your order 😔 Many offers will be available soon, allowing you to benefit from a new discount!
Have a nice day,
Camille C-MonEtiquette
2
/5
★★☆☆☆
The labels are pretty, but those meant to withstand washing came off after the first wash at 30 degrees. Disappointed.
Céline D.
purchased on 03/03/2025
Translated review
Answer from Petit-Fernand
Hello Céline,
Thank you for sharing this information with us. Your iron-on labels should not come off like that after washing.
In order to understand what might have happened and offer you a solution, we have just contacted you.
Have a nice day,
Camille C-MonEtiquette
Thank you for sharing this information with us. Your iron-on labels should not come off like that after washing.
In order to understand what might have happened and offer you a solution, we have just contacted you.
Have a nice day,
Camille C-MonEtiquette
3
/5
★★★☆☆
Longer than announced
Jeremy S.
purchased on 02/03/2025
Translated review
Answer from Petit-Fernand
Hello Jeremy,
We are very sorry to hear that your order has been delayed by the carrier.
We hope you enjoyed the products you received!
Have a nice day,
Camille C-MonEtiquette
We are very sorry to hear that your order has been delayed by the carrier.
We hope you enjoyed the products you received!
Have a nice day,
Camille C-MonEtiquette