9.1/10
★★★★★
based on 137620 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆

To this day, I still haven't received my daughter's back-to-school labels. I have made a complaint but have not received a reply.

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Magali
Translated review
Answer from Petit-Fernand
Hello Magali, We're really sorry about this inconvenience, it's not normal. In order to find a solution, please contact us by email (if you haven't already done so): [email protected], specifying your order number. Our apologies again, have a nice day. Emma
1 /5
★☆☆☆☆

Bad service

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Monia D.
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Answer from Petit-Fernand
Good morning, thank you for taking the time to put une review. We are sorry to hear that you encountered problems with your order ? We hope you enjoy our products and hope to see you again soon at Petit-Fernand.co.uk. !?? Alessio
1 /5
★☆☆☆☆

I still haven't received anything!

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Mum Caro
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Answer from Petit-Fernand
Hello, I'll send you an e-mail 🙂 Xia
1 /5
★☆☆☆☆

Unfortunately I did not receive the labels after more than 2 weeks of ordering. After almost a month the order has not been delivered. I have now sent an email for cancellation. And my daughter has no labels for the new school year.

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St
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Answer from Petit-Fernand
Hello Stéphanie, Thank you for your comment. Don't hesitate to contact us if you still haven't received your order, we'll find the best solution for you 🙂 A very nice day to you, Zoé
1 /5
★☆☆☆☆

I never received my labels which were ordered 10 days ago and the start of the school year is tomorrow 02 September 2021, thank you for spoiling the children's joy...

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Jamel
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Answer from Petit-Fernand
Hello, I hope you have received your labels at your new address 🙂 A beautiful day to you, Zoé
1 /5
★☆☆☆☆

They never eaarivated my labels.

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Giada A.
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Answer from Petit-Fernand
Good morning, thank you for taking the time to put une review. We are sorry to hear that you encountered problems with your order ?? hope you can receive it soon! ?? Alessio
1 /5
★☆☆☆☆

Very disappointed I ordered 2 pk of primary but I received only one and moreover I paid for 2 ç is deducted from my bank account. I sent 3 emails but no answer.

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Saraspadee Mooken
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Answer from Petit-Fernand
Hi Saraspadee, My colleague replied to your email as soon as she received it, so don't hesitate to check your spam 🙂 A beautiful day to you, Zoé
1 /5
★☆☆☆☆

The clothing labels are really too big! they don't stick well. HUGE disappointment on this last order! I was a regular customer of your site. Too bad.

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Florence Tesson
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Answer from Petit-Fernand
Hello Florence, thank you for your message. Your order was for self-adhesive object labels, which are not suitable for clothing? You may prefer the smaller, more suitable self-adhesive clothing labels? Don't hesitate to contact us if you have any questions about our products! Have a nice weekend?
1 /5
★☆☆☆☆

My orders have not yet arrived

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Lorena P.
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Answer from Petit-Fernand
Hello Mrs. Pappalardo, We have already been in contact by email. We hope your order arrives soon and wish you a nice day until then. With kind regards from France, Maïté from the Esistmeins team
1 /5
★☆☆☆☆

After 12 days after ordering, they still have not arrived

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Mary
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Answer from Petit-Fernand
Good morning, thank you for taking the time to put une review. We are sorry to hear that you encountered problems with your order ? Unfortunately once the order is shipped, it is impossible to change the shipping address. We hope you enjoy our products and hope to see you again soon! ?? Alessio
1 /5
★☆☆☆☆

The order never arrived and I requested a refund.

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Esther
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Answer from Petit-Fernand
Good morning, please accept our sincere apologies for the inconvenience. Unfortunately, during the high season, the Post Office does not respect our deadlines. However, I confirm that we have already requested a refund ! Have a nice day, Maialen
1 /5
★☆☆☆☆

Placed order 11/08, received 27/08, but only part of the order! All the labels ordered are missing, now school starts and we are still waiting!

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Cy
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Answer from Petit-Fernand
Good morning, thank you for taking the time to put une review. We are sorry to hear that you encountered problems with your order ? We have done everything possible to find a solution ! ?? Alessio
1 /5
★☆☆☆☆

Waiting time too long parcel never arrived

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Sabrina
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Answer from Petit-Fernand
Hello Sabrina, I'd like to thank you for your comment and hope that the solution we've provided works for you 🙂 Have a lovely day, Zoé
1 /5
★☆☆☆☆

I never received my order.

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Laetitia Montalcino Canaple
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Answer from Petit-Fernand
Hello Laetitia, I'd like to thank you for your comment and hope that the solution we've provided works for you 🙂 Have a lovely day, Zoé
1 /5
★☆☆☆☆

The first time I placed an order I never got it but well they solved it well xq they sent me one again, but the labels of the thermoadhesive clothes do not stick, but well as the others if they stuck well I recently placed an order again for the arrival of the school and I do not get this taking and my surprise is that they made me a refund they tell me that I ordered it thing q is not true, so what I have to say that they work very badly the issue of shipments.

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Luisa
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Answer from Petit-Fernand
Dear Luisa, I am sorry you had a bad experience with us. I have contacted you at your email to look for a solution. Good afternoon, Montse.
1 /5
★☆☆☆☆

I placed an order on August 22nd and received the shipping notice on the 24th, but since then I haven't received anything... My son will be returning to school tomorrow with all his new school supplies unlabelled... I don't think I ordered at the last minute. I'm a regular user of your site but this time I'm really disappointed!

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Elodie
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Answer from Petit-Fernand
Hello Elodie, I'm sorry that you have experienced delivery delays from our partner, Le Poste. Please don't hesitate to contact us by email if you still haven't received your order. Have a nice day, Zoé
1 /5
★☆☆☆☆

Order received well past the 10-day delivery time. Ask for info and they always send you the same automated message

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Lmarta
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Answer from Petit-Fernand
Good morning, thank you for taking the time to put une review. We are sorry to hear that you encountered problems with your order ? We hope you enjoy our products and hope to see you again soon! ?? Alessio
1 /5
★☆☆☆☆

I still haven't received my order and it's been almost a month.

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Maria Eugenia Muñoz Alvarez
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Answer from Petit-Fernand
Dear Maria Eugenia, I am sorry that you have not yet received your order. I have contacted you at your email with the status of your order. Good afternoon, Montse.
1 /5
★☆☆☆☆

Address error. Still haven't received my order. Impossible to find out where it is and impossible to contact you.

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Anne Esnault
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Answer from Petit-Fernand
Hello Anne, I'd like to thank you for your comment and hope that the solution we've provided works for you 🙂 Have a lovely day, Zoé
1 /5
★☆☆☆☆

I ordered the iron on ones by mistake and they wouldn't peel off the backing paper which was very frustrating I ended up putting them in the bin I was shocked cause I have had the stick on ones before and they were brilliant

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Lucy W.
Answer from Petit-Fernand
Hello Lucy, I am sorry to hear that the labels you received were not peeling off. I will send you an email to find a solution 🙂 Xia
1 /5
★☆☆☆☆

It's been a month and I still haven't received anything.

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Cristina Arroyo Lamadrid
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Answer from Petit-Fernand
Dear Cristina, I am sorry that you have not yet received your order. I have contacted you at your email with the status of your order. Good afternoon, Montse.
1 /5
★☆☆☆☆

I have not received my label order despite having paid for it.

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Maria Fernandez Gonzalo
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Answer from Petit-Fernand
Dear Maria, I am sorry that you have not yet received your order. I have contacted you at your email with the status of your order. Good afternoon, Montse.
1 /5
★☆☆☆☆

I still have not received my order after having complained, at first they contacted me quickly to solve the problem, and still the thermo-dial labels have not arrived.

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Vanessa Padilla
Translated review
Answer from Petit-Fernand
Hello Vanessa, Thank you for your message. Indeed, your second order has been shipped on 08/23/08, so you will receive it soon (maximum time 6/09). Have a nice evening, Montse.
1 /5
★☆☆☆☆

My order has not arrived yet. I have written to your customer service and I still don't know what happened. Only that I paid and I have no solution to your problem.

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Mercedes Sanchez Pacheco
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Answer from Petit-Fernand
Dear Mercedes, I am sorry that you have not yet received your order. I have contacted you at your email with the status of your order. Good afternoon, Montse.
1 /5
★☆☆☆☆

Ordered a month ago and still not arrived, bad experience.

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Cathaysa Díaz Felipe
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Answer from Petit-Fernand
Dear Cathaysa, I am sorry that you have not yet received your order. I have contacted you at your email with the status of your order. Good afternoon, Montse.
1 /5
★☆☆☆☆

Almost a month after my order and it still hasn't arrived. I am considering filing a complaint with the OCU, as I feel I have been cheated.

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Laura
Translated review
Answer from Petit-Fernand
Dear Laura, I am sorry that you have not yet received your order. I have contacted you at your email with the status of your order. Good afternoon, Montse.
1 /5
★☆☆☆☆

The bottles are heavy, 2 year old children should be more manageable and the 48 h order is a lie.

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María Goretti Mata Martinez
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Answer from Petit-Fernand
Dear Maria, Thank you for your message. Yes, indeed the weight of our isothermal canteens is 228 g, as indicated on our website 🙂 Also about the time it takes to order, 48h is from manufacturing and shipping from France to Spain can take 2-10 working days. Have a very nice afternoon, Montse.
1 /5
★☆☆☆☆

Do not arrive ....

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Marta C.
Translated review
Answer from Petit-Fernand
Good morning, we are sorry to hear that you have not yet received your order ? I sent you an email to confirm your shipping address and so find a solution ! See you soon ?? Alessio
1 /5
★☆☆☆☆

It has not arrived for a long time

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Raquel Sanchez Naranjo
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Answer from Petit-Fernand
Dear Raquel, I am sorry that you have not yet received your order. I have contacted you at your email, proposing a solution. Good afternoon, Montse.
1 /5
★☆☆☆☆

I haven't received my order

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Melissa M.
Answer from Petit-Fernand
Hello Melissa, I will send you an email to find out where your order is. Xia
1 /5
★☆☆☆☆

My daughters are delighted with their labels! A way to keep their stuff together!

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Naynay
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Answer from Petit-Fernand
Hello, thank you for your message! Don't hesitate to give us 5 stars! Have a nice weekend?
1 /5
★☆☆☆☆

Ordered 15 days ago. Still not received. It will not arrive (if it ever does) before the start of the new school year. Very disappointing experience. Would not recommend

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Laure V
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Answer from Petit-Fernand
Hi Laure, I'd like to thank you for your comment and hope that the solution we've found works for you 🙂 A lovely day to you, Zoé
1 /5
★☆☆☆☆

Labels peel off after 1st wash

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Manon
Translated review
Answer from Petit-Fernand
Hello Manon, Thank you for your comment, it's not normal for your labels to come off 🙁 I'll send you a private message right away so that we can find a solution. Have a nice day, Zoé
1 /5
★☆☆☆☆

I've now waited 11 working days and my order is now classed as lost in transit. Not ideal as hoping to get them on my children's clothes before they go back to school. Hopefully they'll be good when they finally arrive.

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Becks
Answer from Petit-Fernand
Hi Becki, I am sorry for the delay in you receiving your labels. I hope this time they arrive and you receive them soon! Xia
1 /5
★☆☆☆☆

I'm still waiting for my order!

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Jenifer Hanse
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Answer from Petit-Fernand
Hi Jenifer, Thank you for your comment, it's not normal that you didn't receive your order 🙁 I'll send you a private message so that we can find a solution. A very nice day to you, Zoé
1 /5
★☆☆☆☆

15 days and still nothing!

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Laetitia Sandraz
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Answer from Petit-Fernand
Hello Laetitia, Thank you for your comment and I hope that the solution we have provided suits you 🙂 A lovely day to you, Zoé
1 /5
★☆☆☆☆

Order paid and never collected

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Martine Batista
Translated review
Answer from Petit-Fernand
Hello Martine, Thank you for your message, this is indeed not normal. My colleague will get back to you with a solution 🙂 A very nice day to you, Zoé
1 /5
★☆☆☆☆

Iron-on labels don't hold up at all. They don't last a day, and wash off completely.

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Bd
Translated review
Answer from Petit-Fernand
Hi Bérénice, Thank you for your comment, it's not normal for your labels to come off 🙁 I'll send you a private message right away so that we can find a solution. A very nice day to you, Zoé
1 /5
★☆☆☆☆

After almost a month of receiving emails about the status of my order, it still has not arrived at my address.

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Mluz
Translated review
Answer from Petit-Fernand
Dear customer, I am sorry that you have not yet received your order. I have contacted you at your email, proposing a solution. Good afternoon, Montse.
1 /5
★☆☆☆☆

I ordered the labels at the end of July to have them when I started kindergarten and lost them in the mail.

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Dolores Cameselle
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Answer from Petit-Fernand
Dear Dolores, I am sorry that you did not receive your order. I have confirmed that another order has been sent to you, I hope you will receive it soon. Have a nice afternoon, Montse.