/10
★★★★★
based on 126884 reviews published
★★★★★
based on 126884 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
The labels are nice but the order did not come to me complete with all the types and the customer service after more than a week after the reminder has still not responded to me. Bad service.
Martha P.
Translated review
Answer from Petit-Fernand
Dear customer, We are sorry for the unpleasant experience you had with us, I assure you that we will contact you shortly, and we will be more than happy to give our 100% to ensure that all your needs are met. Sincerely, Laura
1
/5
★☆☆☆☆
Order not received and impossible to contact the seller?
Celine Taïeb
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Answer from Petit-Fernand
Hello Celine,? We're sorry for the delay in responding, we've received a lot of requests in the last period. If you haven't already received a solution to your problem, please don't hesitate to contact us at [email protected].? Thank you for your understanding. Alessio
1
/5
★☆☆☆☆
My package has not arrived
Francesca F.
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Answer from Petit-Fernand
Dear customer, We are very sorry for the problems you experienced with your order. I encourage you to contact us via email at : [email protected] indicating your order number. I assure you that we will be more than proud to give our 100% to ensure that all your needs are met. Sincerely, Laura
1
/5
★☆☆☆☆
I did not receive the package
Federica D.
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Answer from Petit-Fernand
Good morning, we hope you have received your order in the meantime. If not, please contact us at [email protected] and we will do our best to come to a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
Order arrived late and with wrong baby name. for half right name and colors chosen / for me instead it showed another first and last name with other colors and symbols. we didn't even receive response to email reporting.
Valentina M.
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Answer from Petit-Fernand
Dear customer, We are sorry to hear that you received another person's order, I hope in the meantime you received the referral. If not, please contact us immediately at [email protected]. Best regards, Alessio
1
/5
★☆☆☆☆
I still haven't recieved my order.
Holly D.
Answer from Petit-Fernand
Hi Holly, I am sorry you didn't receive your order, I have sent you an email 🙂 Xia
1
/5
★☆☆☆☆
Order never received ??
Lola
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Answer from Petit-Fernand
Hello, We are very sorry to hear that you have not yet received your order. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
Wrong delivery Exchange excluded And the quality for this price a cheek
Kaderc
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Answer from Petit-Fernand
We are sorry that you have received the wrong order. We never said you can't ask to exchange. In fact, please send us the photo proof and we will replace your order for free!
1
/5
★☆☆☆☆
I have not received my order and I have no response to my emails awaiting reimbursement.
Sabine Khalife Hachem
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Answer from Petit-Fernand
Hello, we are sorry for the delay in responding, we have received many requests in the last period. If you haven't already received a solution to your problem, please don't hesitate to contact us at [email protected].?Merci for your understanding. Have a nice day. Alessio
1
/5
★☆☆☆☆
Hello, I am not at all satisfied with my order. The clothing labels come off after the 1st wash. Sincerely, Florence
Florence Voisin
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Answer from Petit-Fernand
We're sorry to hear that your labels are coming off. This is not normal. I can confirm that iron-on labels, like self-adhesive labels for objects, must withstand machine washing and drying perfectly. It is essential that your iron is at maximum temperature and that you press firmly when applying (and without moving). You can apply these tips to labels that are already stuck on. I hope these tips will help you make the most of our products. If you have any questions, please contact our customer service department: [email protected]. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
Very poor quality! As soon as I ironed and washed it all came off, I had to do it all over again! What a waste of time and money!
Clelia
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Answer from Petit-Fernand
Hello, we're really sorry that your labels are coming off. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can suggest a solution. Thank you for your understanding. Have a nice day... Alessio.
1
/5
★☆☆☆☆
Labels that don't hold up in the wash (even though they've been washed at 30gres), peeling off as soon as the 1st wash! A shame, after spending so much time fixing them with an iron!
Juliette
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Answer from Petit-Fernand
Hi Juliette, We're sorry to hear that your labels are coming unstuck. I can confirm that iron-on labels should withstand machine washing and drying perfectly. Could you please email your order number to [email protected], so that I can find a solution. Have a nice day.
1
/5
★☆☆☆☆
Order placed on August 27. Still nothing received on September 21. Impossible to reach them by phone and still no news of my request by email, but the payment went through!
Nadège
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Answer from Petit-Fernand
Hello,? We are sorry for the delay in responding, we have received many requests in the last period. If you have not already received a solution to your problem, please do not hesitate to contact us at [email protected].?Merci for your understanding. Have a nice day. Alessio
1
/5
★☆☆☆☆
Incredible how they confuse people by guaranteeing that the stickers will be there in 48 HOURS (of course, manufactured according to them... the transport is another matter)... After more than 3 weeks of waiting, and having written a message asking about the status of my stickers, I have only received an automatic message in French that does not resolve my doubts... It is a real scam. What a pity not to have looked at the comments before... I'm not the only one... I hope that someone will find it helpful and that they won't cheat anyone again.
Maria Montilla
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
Delivery takes far too long...
Nes Nessou
Translated review
Answer from Petit-Fernand
We apologize for the delay in delivery. Please accept our sincere apologies. Thank you for your understanding. Have a nice day. Alessio
1
/5
★☆☆☆☆
I ordered some labels to mark my son's clothes on August 27, 2021 (almost 1 month later!), school has started and the labels have not arrived yet. Nor any communication of the reason for the delay. So this brand at the moment seems like a scam.
Sara
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
Never received my order and impossible to contact you.
Jenny Saint-sernin
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Answer from Petit-Fernand
Hello,... We are sorry for the delay in response, we have received many requests in the last period. If you have not already received a solution to your problem, please do not hesitate to contact us at [email protected]. Thank you for your understanding. Have a nice day. Alessio
1
/5
★☆☆☆☆
I placed my order at the end of August and as of September 20, it still has not arrived.
Susi Torres Espejo
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I would like to give a review on the product. Unfortunately, I can't because after 16 days I still haven't received it
Sara
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Answer from Petit-Fernand
Good morning, we hope you have received your order in the meantime. If not, please contact us at [email protected] and we will do our best to come to a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
Right now my review is poor because I have not yet received the product despite ordering around Sept. 5. Untraceable label only shipment..I will wait
Francesca L.
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Answer from Petit-Fernand
Dear customer, We thank you for purchasing from us, we are pleased. We are sorry for the delivery time We hope to have a way to regain your trust soon. For any clarification, please feel free to write us at [email protected] Best Regards ?, Alessio
1
/5
★☆☆☆☆
Unfortunately, the service is poor. I placed my order on September 4, it is now the 20th and I have not heard from the package. I wrote several emails and called several times, never received a response. I hope to receive a refund, meanwhile I had to go to another supplier or my daughter would go to daycare without labeled clothes.
Veronica A.
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Answer from Petit-Fernand
Dear customer, Thank you for taking the time to write a review. I hope in the meantime you have received your order, if not please contact us at [email protected] and we will find the most appropriate solution. Best regards ?, Alessio
1
/5
★☆☆☆☆
Bad experience. I never received my order. Unreachable by phone, email, messenger, message on the website. I do not recommend at all. Very angry, I want a refund.
Gélita Vimbaye
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Answer from Petit-Fernand
Hello, we are sorry for the delay in responding, we have received many requests in the last period. If you haven't already received a solution to your problem, please don't hesitate to contact us at [email protected],?Merci for your understanding. Have a nice day. Alessio
1
/5
★☆☆☆☆
Today I received the product from someone else! I am trying to complain but there is no way
Alba Bosque Hernandez
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Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused. Unfortunately, during the high season this type of forgetfulness or problems usually occur. Please, if you have not yet received it considering the dates, we ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I've already sent an e-mail to customer service The labels didn't come off the blister pack They also seem to come off in the wash
Charlotte Coblence
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Answer from Petit-Fernand
If you have not already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
Very bad experience. Labels ordered at the end of August and received more than ten days later, the first order was wrong so I had to wait again to finally get the right ones. Bottle ordered at the same time and NEVER received! Deplorable customer service (fortunately not all!) the problem has finally been solved but I really don't recommend it!
Aurélie
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Answer from Petit-Fernand
Hello, We're very sorry that there was a problem with your order and for this disappointing experience. Your feedback is important to us as we take your opinions very seriously and I assure you that we will do our best to ensure that this does not happen again. Our apologies again. Have a nice day? Alessio
1
/5
★☆☆☆☆
Order never received. Customer service not at all responsive.
O.v
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Answer from Petit-Fernand
Hello, we are sorry for the delay in responding, we have received many requests in the last period. If you haven't already received a solution to your problem, please don't hesitate to contact us at [email protected],?Merci for your understanding. Have a nice day. Alessio
1
/5
★☆☆☆☆
Very very very disappointed
Nadia Lazar
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Answer from Petit-Fernand
Hello, We're really sorry that there was a problem with your order. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
The order never arrived.
Fabio R.
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Answer from Petit-Fernand
Good morning Fabio, we hope you have received your order in the meantime. If not, please contact us at [email protected] and we will do our best to reach a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
Parcel not received, order placed on 06/09, when we want to go on the site to contact the service, directly a questionnaire, which leads us to tell us to wait until 16/09. Here we are on 20/09 and still not received 15 evaporated into thin air. It's a shame there's no direct means of contact.
Christel Borremans
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Answer from Petit-Fernand
Hello, We are very sorry to hear that you have not yet received your order. If you have not already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
I have not received the labels yet!!!!
Anabel Calderon Alcañiz
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen