Reviews Petit-Fernand

I had a few small issues. Cloths stickers where not cut well so I could not remove them from the book easily. I need it a sticker to put on a pair of trousers at a short notice and apparently the sticker did not last long. I washed and tumble dried two garments where I used the stickers they are still there but does not look that good. Happy with the design but I will have liked the letters bigger.

The material ordered arrived in great condition, the only problem is the shipping via postal service. I never got the postal notice and if it wasn't for me tracking the package I would have never gotten the arrival notification.

The water bottle closure leaks a little bit of water doesn't really close well

They often come off after a few washes. I expected something else

Super nice motifs, fast delivery! However, the self-adhesive ones come off after a few washes, some of the iron-on labels pull together despite the specified temperature. Last order unfortunately the stickers came off very badly. A great pity .

The labels are pretty good, but we took the lunch box and were rather disappointed. Indeed, the little closing cuffs are fragile, and without cuffs, there's no seal. As a result, the box is unusable after 2 months.

The stickers look good, but the punching to remove them is unfortunately poor and very difficult. Too bad this was my second and certainly last attempt with this company. -Question: If I write to your customer service - will the label suddenly come off better? Well. Not really helpful. But very customer-oriented. ????

Delivery time too long, should be greatly improved perhaps by using a faster courier. A freely interpretable tracking number is provided, with no link that can be linked to the courier.

The iron-on labels don't stick... when I placed my 1st order, this was already the case. I wanted to try again just in case, but no, the problem persists.

The personalized gourd is very pretty and solid, but I find the opening system very complicated for a child, whether it's the inner or outer cap. I was also disappointed with the delivery times, because after a few days, when I didn't see the parcel arrive, I contacted customer service and that's when I learned that the parcel had been mislaid. I would have preferred to have been informed beforehand rather than following my call. I would also have appreciated it if they had offered a commercial gesture without my having to ask for it...the delivery costs were offered to me but I must admit that I would have appreciated a more substantial gesture knowing that it was for a birthday present and that of course it didn't arrive in time.

A crazy time to be delivered! When I placed my order, the product was out of stock and I was not informed. After many attempts to contact you by messenger with no response from you (although you announce a very quick response) I finally phoned to find out what was happening with my order! In the end, you replied to my request on Messenger after several days, even though I'd been trying to get my answer myself for a long time, as if there was no communication between team members...

They're a bit heavy, but great fun. The downside is that my 3 and 5 year olds, for whom I bought them, can't open them, as the cap requires too much force. Result: an expensive purchase to stay at home. Very disappointed.

I ordered isothermal water bottles for my boys at the beginning of September. 4 weeks later, no news of my order. I called the after-sales service and was told that they were waiting for delivery, which would take place the following week. My complaint is that I was not informed of the delay in manufacturing the order. Over a month to receive my water bottles.

I received the pouch for my son, as described, but after 2 uses the side is unravelled! what a disappointment!

I'm a bit disappointed with the quality of the bottle caps. I bought extra ones because the anti-leak system broke quickly. I ordered extra blue caps and the first one doesn't even close... frankly, I'm very disappointed.

I like the number of designs you can choose from, but the experience of use has not been entirely satisfactory, as the heat adhesive labels have not adhered as I expected. On some garments it holds longer, but on some it peels off before the first wash.

The product itself is very good but the name written on it is very small, I think it's a shame.

Buy a nursery pack. The object labels and the ones that stick on the labels are fine for the moment, but the ones that stick on with the iron, in the first wash or even from the use, come off. No matter the fabric, be it cotton, denim .... And I think that for the price it should not happen. And the problem is not my iron, because I have a friend who bought them at the same time and the same thing happens to her. Nice but I am very unhappy

After receiving faulty labels, the after-sales service listened and sent me back a batch of labels that seem to be in order. Very good after-sales service!

The designs on the customizable bags disappeared after the first wash at 30 degrees. I am very disappointed

I had ordered two water bottles for the two girls I only received one Fortunately they recognized their error and sent the second Disappointed by the water bottle narrow neck impossible to clean, complicated opening system impossible to use for a child in small or medium section 🙁

Incomplete order

Order received quickly. The labels are very nice, but I'm extremely disappointed with the iron-on labels, which don't hold up at all. They fall off after the first few washes without a tumble dryer, so I can't even imagine with them. On the other hand, the stickers are fine.

The ink on one of the bottles "smudged" after the first wash. The labels are very difficult to remove from the supports. Especially those for clothing labels: the precutting is so badly done that I have to cut them out with scissors. I was totally satisfied with my previous orders. This is disappointing. It's a shame.

While the site indicates "shipped within 48h or 72h" (18/09) after 1 week I had not received any shipping email (25/09). I sent an e-mail (25/09) and 1 hour later my parcel was finally shipped (I wonder what would have happened if I hadn't sent it...). I needed some items for a specific date (29/09). SATURDAY 26/09 obviously nothing so I really freaked out. Luckily it arrived on 28/09, otherwise I'd have made quite a scandal...

Disappointed after having hoped so much to save time and make things clean, the iron-on labels peel off with each wash. A pity, because the design is very nice and the rest of the products are really top-notch: stickers, water bottle, etc.

I ordered a pack of labels (self-adhesive and iron-on). I'm pleased with the design and delivery time, but the quality of the iron-on labels is very poor. I have to re-glue them almost every time I put them in the washing machine. The self-adhesive labels hold up much better.

I was told that delivery would take 48 hours, but I didn't receive my order until over a week later. Without being informed that there was a stock shortage, being notified by e-mail would have been nice! I had to send an e-mail myself to get the information.

There is a leak in the cap of the isothermal gourd. Not very satisfied.

Delivery time not respected and an article was missing in my delivery. but you returned everything very quickly. the quality of the products is really top very good product.

I received the labels they shipped on September 28 after almost a month. The shipment was not traceable so I did not know who to contact. On October 6 I get an automated email back confirming that until October 13 there is nothing to do but wait. To review the choice of carrier or at any rate give the option to track the shipment and make temporary arrangements while waiting. Great customer service, but can't always handle it after the fact.

The labels didn't hold.

Delay in order with no real explanation... Printing quality of food bags disappointing.

Time far too long

Delays very 1 month and a half without being notified. On receipt an error on the color of the text...

I ordered labels and after washing them a few times they came unstuck. I contacted customer service who kindly sent me back some labels.

Website super fun and easy, product confirms description. Very happy with the products. Only downside: delivery took a long time...

I'm very pleased with the extra labels and stickers in the little notebook. However, I'm very disappointed with the little comforter bag, one wash and the writing and drawing have totally faded. After ten or so washes, I don't think we'll see much more.... a comforter bag is carried everywhere by the little ones and must be designed to withstand washing, especially with the virus at the moment.

The self-adhesive labels have lost some of their quality compared with the previous year: - they are less resistant to repeated washing, - in the booklet, a plastic film has been added to each label sheet, so the labels are deformed because they are very difficult to remove (this wasn't the case before, and it was much easier!). I hope you'll come back to the old version, which was much more practical and qualitative - lack of novelties! The proposed images are still the same as last year, I'd like there to be more proposals (at least before each new school year it would be very appreciable) Thank you very much, have a nice day!

Delivery time 3 times longer than expected ... For a gift it is still very annoying, especially without any information before shipment.