/10
★★★★★
based on 126883 reviews published
★★★★★
based on 126883 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
We bought the lunchboxes for our two children. Unfortunately, after the first week, the sticker with the printed name started to peel off. Otherwise lunchbox is a good size for abs.
Aoife
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Answer from Petit-Fernand
Hello, We're really sorry that there was a problem with your order. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
Very disappointing service, it has been more than 15 days since I placed the order and I still have not received it, so I have had to buy labels from another company.
Raquel Lozano García
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
Never recieved! Not happy that I purchased weeks ago and nothing has been recieved.my child went back to school 3 weeks ago also and hadnt had named items because they haven't arrived. Messaged the business no response.
Ruby C.
Answer from Petit-Fernand
Hi we are sorry for the delay in response to your Facebook message. I hope you receive your new labels soon 🙂 Xia
1
/5
★☆☆☆☆
My opinion is very bad because they did not give me two sheets of stickers that I had bought to mark baby food and they did not include the paper to iron the thermo-adhesive labels. I wrote to claim it and they have never answered me,, I would not recommend it, nor will I buy again. Thank you
Teresa
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Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused. Unfortunately, during the high season, this type of forgetfulness or problems often occur. However, I confirm that we have resent you the corresponding items free of charge. Have a nice day, Maialen
1
/5
★☆☆☆☆
It's been a month since I placed my order and it still hasn't arrived and nobody is giving me any solutions. I do not recommend this site at all.
Maria
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. I confirm however that your order was successfully refunded according to your request. Have a nice day, Maialen
1
/5
★☆☆☆☆
Order placed in August and still not received. Really bad service
Maria L.
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Answer from Petit-Fernand
Dear Maria, We thank you for purchasing from us, we are pleased. We are sorry for the delivery timing We hope to have a way to regain your trust soon. For any clarification, please feel free to write us at [email protected] Best Regards ?, Alessio
1
/5
★☆☆☆☆
They have taken about a month to send me the shipment. On several occasions I have tried to ask for information about it and they answered me with clearly automatic messages, they have not once listened to my words and have dared to answer me exclusively in French, as if I had to understand that language. I will never ask for more here. I have also complained on social networks and I have seen that I am not the only one who thinks the same way, something means this...I needed the labels for schools and as it is logical, at this point I do not want them at all. Money thrown away.
Estefi
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. I confirm however that your order was successfully refunded according to your request. Have a nice day, Maialen
1
/5
★☆☆☆☆
Slow shipping, I purchased it over 15 days ago and still nothing has arrived!
Silvia
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Answer from Petit-Fernand
Dear customer, Thank you for taking the time to write a review. I hope in the meantime you have received your order, if not please contact us at [email protected] and we will find the most appropriate solution. Best regards ?, Alessio
1
/5
★☆☆☆☆
Hello I'm extremely disappointed with the products, especially the iron-on labels which don't stick at all and which I find in my washing machine drum. I'm quite surprised because someone had recommended this site to me, maybe I was unlucky. I'm switching back to the "pencil" method for my little boy's clothes at the moment.
Sophie S.
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Answer from Petit-Fernand
Hello, we're really sorry that your labels are coming off. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can suggest a solution. Thank you for your understanding. Have a nice day... Alessio.
1
/5
★☆☆☆☆
Nothing arrived
Alessia L.
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Answer from Petit-Fernand
Good morning, we hope you have received your order in the meantime. If not, please contact us at [email protected] and we will do our best to come to a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
After 12 days order arrived wrong labels with another name. Obviously on this site I will not buy again. Very bad experience and waste of time and money.
Valeria D.
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Answer from Petit-Fernand
Dear customer, Thank you for taking the time to write a review. We are sorry for the unpleasant experience you had with us. Please accept our deepest apologies. Best regards ?, Alessio
1
/5
★☆☆☆☆
I never received my order, no response to my messages whatsoever Void
Helene Miche
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Answer from Petit-Fernand
Hello, we are sorry for the delay in responding, we have received many requests in the last period. If you haven't already received a solution to your problem, please don't hesitate to contact us at [email protected],?Merci for your understanding. Have a nice day. Alessio
1
/5
★☆☆☆☆
I placed my order on August 22 and it still hasn't arrived, you haven't called me or told me where it is. This will be the last time I order from you.
Yosra Laaroussi
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
Order not received. However, customer service is reactive and my order is supposed to be remanufactured and reshipped. To be seen.
Linda. I
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Answer from Petit-Fernand
Hello, We're really sorry that there was a problem with your order. If you have not already found a solution, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
The water bottle that arrived does not fit my 3-year-old because he cannot rotate the cap. The fact that it had to rotate the cap was not specified in the details and in fact the water bottle is currently unusable by my child.
Monik
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Answer from Petit-Fernand
Dear customer, Thank you for taking the time to write a review. We are sorry to hear that we came across as unclear. Please accept our deepest apologies. Best regards ?, Alessio
1
/5
★☆☆☆☆
I put one star xk no less zeros.because more disappointed in life.a poop in sight and poop to stick them and 5....asombroso worst purchase I made in my life,y eso q I have bought crap but like this......vamos q unay no mas
María Teixeira
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Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused. Indeed, it must be a defective batch. In order to be able to help you, please send us some pictures of the defective labels, if you have not already done so, to our e-mail address [email protected]. Have a nice day, Maialen
1
/5
★☆☆☆☆
The package has not arrived. We have asked via email if they could provide us with more information about it but they have never replied. Very disappointed with the lack of information and never received the package.
Anna Boned Torres
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
Hello, the product never arrived
Ana Gallardo Corbacho
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I got a wrong labels with other names I ordered mine for khloe I'm so disappointed ??
Jockey K.
Answer from Petit-Fernand
Hi we are sorry there was a mix up with your order. Your correct labels have now been sent to you 🙂 Xia
1
/5
★☆☆☆☆
After 10 working days after ordering I still haven't received anything and no tracking code
Federico P.
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Answer from Petit-Fernand
Good morning, we hope you have received your order in the meantime. If not, please contact us at [email protected] and we will do our best to come to a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
Received the wrong items with the wrong name. Still waiting for a response from customer care
L. C.
Answer from Petit-Fernand
Hi we are really sorry you received the wrong order. I am glad we have sorted this now by email 🙂
1
/5
★☆☆☆☆
I got the evaluation request before I got the product, even though I got the email that my order had been shipped more than two weeks ago. School started and I naturally had to make other arrangements. I would say there is no point in sponsoring fast delivery if you then fail to deliver what you promise. I do not recommend this site.
Alessandra P.
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Answer from Petit-Fernand
Dear customer, meanwhile we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
2 weeks and still not arrived!!
Gemma B.
Answer from Petit-Fernand
Hi I am sorry you haven't received it I have just sent you an email 🙂 Xia
1
/5
★☆☆☆☆
You've asked me for a review, but i still haven't received my product yet!
Sarah W.
Answer from Petit-Fernand
Hi I hope you receive your replacement labels soon! Xia
1
/5
★☆☆☆☆
No order collected and no way to reach service
Saida Petit
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Answer from Petit-Fernand
Hello,? We are sorry for the delay in responding, we have received many requests in the last period. If you have not already received a solution to your problem, please do not hesitate to contact us at [email protected],?Merci for your understanding. Have a nice day. Alessio
1
/5
★☆☆☆☆
Still haven't received order! Again!
Elzbet D.
Answer from Petit-Fernand
Hi your order was resent on September 17th, please allow 3-10 working days. I hope you receive your order soon! Xia
1
/5
★☆☆☆☆
I was sent the order for another customer. Whilst the customer service response was quick, the redelivery of my actual order has still not arrived yet and there was no prioritising of this - I was told it would be the usual 48 hours (and then delivery appears to be taking a week or two at least). Don't order if you want the items quickly, allow at least a month or two to receive your goods. I won't order from here again.
Caroline W.
Answer from Petit-Fernand
Hi we are sorry for the mistake that you received someone else's order. Sorry you are disappointed with the service. Have a good day!
1
/5
★☆☆☆☆
Nefarious customer service, slow and only in French. Extremely slow delivery service, one month to receive 24 labels, shameful.
Mikel García
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. I confirm however that your order was successfully refunded according to your request. Have a nice day, Maialen
1
/5
★☆☆☆☆
The order I placed has not arrived yet. I don't know how long they indicate and when you send an email to know the status of the order, you receive a generic email without giving you any information. Very disappointed.
Clienta Decepcionada
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I still have not received the goods,despite the fact that it has been a good 17 days since I placed the order.
Filomena M.
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Answer from Petit-Fernand
Dear customer, We thank you for purchasing from us, we are pleased. We are sorry for the delivery time We hope to have a way to regain your trust soon. For any clarification, please feel free to write us at [email protected] Best Regards ?, Alessio