/10
★★★★★
based on 126836 reviews published
★★★★★
based on 126836 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Unfortunately, the package after a 15-day wait did not arrive. The postal service is probably to blame, in any case I find myself without the labels I ordered and will have to buy them elsewhere. However, the staff made me a refund. Very kind!
Chiara C.
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Answer from Petit-Fernand
Good morning, we are sorry to hear that you have not yet received your order ?? I hope the solution we have proposed will satisfy you ?? See you soon ! ?
3
/5
★★★☆☆
It's a pity that you have to make more than 9 purchases to be able to do this. My acquaintances didn't want to because of this. Because word of mouth is the fastest way to buy from you.
Safia Laouini
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Answer from Petit-Fernand
Hello Safia, Thank you for your feedback and your order? In fact, we have set a minimum order of 9 euros, which guarantees free delivery on the labels? We remain available and wish you a beautiful day! Sarah
2
/5
★★☆☆☆
It's been over a month since I placed the order and I still haven't received it at home.
Irene
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Answer from Petit-Fernand
Good morning Irene, I apologize for the inconvenience caused and the delay. We have sent you an email in order to solve the problem. Have a nice day, Maialen
3
/5
★★★☆☆
The quality of the labels leaves something to be desired this time. Some labels cannot be peeled off, and a transparent film protrudes over the edges or peels off completely.
Sindy
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Answer from Petit-Fernand
Hello Sindy, I'm sorry to read that your labels are causing you problems. I would like to contact you directly by email in order to find a solution to this problem. Have a nice day, Sarah
3
/5
★★★☆☆
Some labels are already peeling off
Melanie
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Answer from Petit-Fernand
Hello Mélanie, Thank you for your order? I'm sorry to read that the labels are causing you problems? I have sent you an email so that together we can find a satisfactory solution. Have a nice day! Sarah
3
/5
★★★☆☆
Product good but long delivery time
Laura Rodríguez
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Answer from Petit-Fernand
Good morning, please accept our sincere apologies for the delay. Due to the current health situation, the Post Office does not respect our deadlines. We still hope you liked our products ! Have a nice day, Maialen
3
/5
★★★☆☆
Hello I put 3 stars because of the delivery. When I didn't see my parcel arrive, I had to call customer service and they restarted the production of my parcel, which resulted in a very, very long delay. Sincerely
Cess
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Answer from Petit-Fernand
Hello Cécile, Thank you for your C-MonEtiquette? order. I'm sorry to read that the delivery of your order took so long. Sometimes envelopes get lost on the way? We do our utmost to ensure that your orders reach you in the best possible condition? A very nice day to you, Sarah
3
/5
★★★☆☆
I'm disappointed with my purchase, the clothing labels don't stick even though I followed the instructions to the letter. The positive point is the object labels.
Natacha
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Answer from Petit-Fernand
Hello Natacha, Thank you for your C-MonEtiquette? order. I'm sorry to read that you've encountered problems with your labels. I'll send you an email ce de pas so that we can find a solution together. Very nice day to you, Sarah
2
/5
★★☆☆☆
Order not arrived
Francesca P.
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Answer from Petit-Fernand
Good morning, we are sorry to hear that you have not yet received your order ?? We have contacted you to confirm the address and thus resend the order ?? We hope it will arrive soon ! Have a good day ?
2
/5
★★☆☆☆
The order arrived very late, it took much longer than promised in the confirmation.
Laura P
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Answer from Petit-Fernand
Good morning Laura, I ask you to accept our sincere apologies for the delay. Due to the current health situation, Correos does not respect our deadlines, that is why we are trying to find new partners for our shipments. Have a nice day, Maialen
2
/5
★★☆☆☆
I have been using this company s for years but the quality every year is getting worst . It is a shame as they used to be really good . Hopefully they will use this feedback for rethinking their process and go back to what it used to be.
Barbara M.
Answer from Petit-Fernand
Good morning Barbara, we are really sorry you are not happy with the quality. We are trying to progress with the quality of our products and it's helpful to have customers that share any problems they encounter with the order they receive. We will send you an email to find a solution to your dissatisfaction. Have a good day 🙂 Xia
2
/5
★★☆☆☆
Very nice labels, as shown on the simulator when created on the website. Do not wash at all despite following instructions. Would not recommend!
Méline Jezekel
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Answer from Petit-Fernand
Hello Emeline, I'm sorry the labels aren't to your satisfaction. I would like to send you an email so that we can find a satisfactory solution as soon as possible. Good afternoon to you, Sarah
3
/5
★★★☆☆
Beautiful stickers, child was happy. Unfortunately, most of the stickers came off immediately after the first wash. Too bad
Xxx
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Answer from Petit-Fernand
Hello, Thank you for sharing your experience with us. We are sorry to hear that our labels are causing you problems. I will send you an email below so that we can find a solution that will satisfy you. With kind regards from France, Maïté from Esistmeins
3
/5
★★★☆☆
Is ok. Delivery only came after 3 weeks .
J.
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Answer from Petit-Fernand
Hello, thank you for your message. We are sorry that you had to wait longer for your order. Our goods are produced in Bordeaux within 48 hours and are sorted and packed by hand. We then hand over the labels to the post office. ?? Delivery usually takes 2-8 working days, as the goods come from France, so the delivery time is the decisive factor - we continue to make every effort to ensure that orders arrive on time. Have a nice day ? With kind regards from Bordeaux, Maïté from the Esistmeins team
3
/5
★★★☆☆
Nice stickers, great designs. Something for everyone, I think. Unfortunately too wide for most manufacturer/care instructions labels - had to cut off most of them. Also too much space between mascot and text/name. When ironed on, the material didn't hold up either, although used as described. The last letters are now blurred. On a second look (I ordered a bit hastily without comparing), other suppliers have cheaper prices and also less space between the name and text. Ultimately, you need fewer names and surnames. A more flexible combination of individual label types would be better, e.g. iron-on labels with one line of text, very small stickers with only one line of name and nothing else. This way the large package was predefined. The individual options are not immediately apparent. Nevertheless, nice labels
Anna K.
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Answer from Petit-Fernand
Hello Ms. Koroleva, Thank you for taking the time to share your experience with us. Please make sure you apply the labels according to the instructions (only iron-on labels, always place baking paper in between). Then everything should go well ? You can also order the labels in sets of 10 and choose only the labels and sizes you need. If you have any further questions, please contact customer service. With kind regards from France, Maïté from Esistmeins
2
/5
★★☆☆☆
I'm not satisfied because the colors aren't bright and they're too big to stick on pens and pencils! So I'm disappointed.
Sandra Coudrey
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Answer from Petit-Fernand
Hello Sandra, Thank you for your feedback and your order? I'm sorry the labels didn't meet your expectations? Indeed, for felt-tips and pencils, we recommend the "mini" self-adhesive labels, specially designed for this material. We remain at your disposal for any request or suggestion. Have a nice day! Sarah
2
/5
★★☆☆☆
The iron-on labels come off after a few washes, it's a shame, investment not to be repeated.
Ondine Veleine
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Answer from Petit-Fernand
Hello Ondine, Thank you for your feedback and your purchase? I'm sorry to read that your labels don't fit. I will send you an email as soon as possible to find a solution to the problem. Very nice day to you, Sarah
3
/5
★★★☆☆
Very disappointed with the shipping of the labels, pages detached from the booklet with elements missing from my order.
Carine
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Answer from Petit-Fernand
Hello Carine and thank you for your message. We're very sorry about this small production error. We have sent back your missing items and hope you will receive them soon. See you soon?
3
/5
★★★☆☆
I cannot give an opinion on the product, since it has never arrived to me. Theoretically on 16/7/21 it leaves the factory .... but I have never received it. Correos works very badly. I paid 9 for nothing. I had to have the labels made, elsewhere.
Claudia Poncino
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Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the delay. We are trying to change partners for our shipments because unfortunately and due to the current health situation, Correos does not respect our deadlines. We have contacted you by mail to proceed with the reimbursement of your order! Have a nice day, Maialen
2
/5
★★☆☆☆
Following my notice of 4 days ago, I see that there is no seriousness, it is written that I am being written to this step in order to find a solution, I think this is just to show a fictitious handling of the problems. First and last order here...
Magali Foui
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Answer from Petit-Fernand
Hello Magali, thank you for your message. We have contacted you via the e-mail address you used to place your order? Don't hesitate to contact us again, we'll be happy to help! Have a nice weekend?
3
/5
★★★☆☆
Delivery time too long when promised within 48 hours
Aurore Dezaunay
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Answer from Petit-Fernand
Hello, we normally guarantee shipment within 48 hours and indeed your order was shipped more than 48 hours and we are sorry? I hope you enjoyed your order all the same! See you soon!
2
/5
★★☆☆☆
I contacted you because my order had been cancelled on my account. As a result, I sent a message without any response from you. In addition, there was a delay in the dispatch of my order, even though it is clearly stated that orders are dispatched within 48 hours. I therefore received my order too late.
Moan
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Answer from Petit-Fernand
Hello, we normally guarantee shipment within 48 hours and indeed your order was shipped more than 48 hours and we are sorry? I hope you'll have another opportunity to use them! See you soon!
3
/5
★★★☆☆
They did not arrive on time. It took a long time to ship with the post office.
Carolina Alvarez
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Answer from Petit-Fernand
Good morning Carolina, I ask you to accept our sincere apologies for the delay. Unfortunately at this time and largely due to the health situation, Correos does not meet our deadlines. We still hope you liked our products ! Have a nice day, Maialen
3
/5
★★★☆☆
I have already ordered several times. Sometimes the stickers are not punched out well, so you have too much foil on the sticker. Sometimes the whole top foil comes off when washing. The labels generally come off very quickly after washing, depending on the surface. The shoe stickers hold up really well. The motifs are great, the size of the stickers is ideal, more characters for longer names would be good. The iron-on labels hold very well, but no longer look nice after ironing on.
Katharina H.
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Answer from Petit-Fernand
Hello, thank you for taking the time to share your experience with us. Normally the labels should not come off. I am writing you an email below so that we can get in touch to find a solution together. Your satisfaction is important to us? With kind regards from Bordeaux, Maïté from the Esistmeins team
3
/5
★★★☆☆
The previous time I ordered, everything was perfect. This time, I still have not received my order, the delay is remarkable.
Julia Ferrer
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Answer from Petit-Fernand
Good morning Julia, Please accept our sincere apologies for the delay. We are trying to change partners for our shipments as unfortunately Correos does not respect our deadlines. We have already resent your order and we hope it will arrive soon. Have a nice day, Maialen
3
/5
★★★☆☆
Delivery took longer than expected... 1 week instead of 48h Order for a summer camp Received too late...
Anne Valade
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Answer from Petit-Fernand
Hello, we normally guarantee shipment within 48 hours and indeed your order was shipped more than 48 hours and we are sorry? I hope you'll have another opportunity to use them! See you soon!
2
/5
★★☆☆☆
Delighted to have discovered c mon étiquette, delighted with the result, ordered 80 iron-on labels, a lunchbox and a gourd for my son; we took the time to personalize everything together for his summer camp and for back-to-school. I'd just like to point out that I ordered 80 labels and received 79... Sincerely.....
Aurelie Naour
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Answer from Petit-Fernand
Hello Aurélie and thank you for your message! We're sorry to hear that one of the label sheets was incomplete! We've sent you another sheet to make up for this oversight? See you soon!
3
/5
★★★☆☆
As a mother of 4 children, I've tried out quite a few sites. The colors are nice, but otherwise it looks like all the others. However, they don't deliver in 48 hours, but in 8 days!
Madame Florence Petite
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Answer from Petit-Fernand
Hello, we normally guarantee shipment within 48 hours and indeed your order was shipped more than 48 hours and we are sorry? I hope you enjoyed your order all the same! See you soon!
3
/5
★★★☆☆
Labels come off badly.
Julia S.
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Answer from Petit-Fernand
Hello Ms. Schmitt, Thank you for sharing your experience with us. We are sorry to hear that you are having problems with our labels. We in customer service will be happy to take care of your case. I have just sent you an email so that we can get in touch. Until then, have a pleasant day. Yours sincerely, Maïté from Customer Service
3
/5
★★★☆☆
Very pretty but the thermo label on the sock came off after the first wash (having waited 48h before 1st use so 72 before first wash). I hadn't had this problem with competitors. No soucls with the stickers Delivery OK Graphics very nice
Emmanuelle Thelu
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Answer from Petit-Fernand
Hello, we're sorry to hear that your labels didn't stand up to washing? I've sent you an e-mail to get more information and find a solution together. See you soon?