Reviews Petit-Fernand

The website claims dispatch in 48hours. My products were dispatched after 7 DAYS and arrived 2 weeks later. The labels were great.

I thought the personalized text was larger: it gets a little lost in the kit's motifs And delivery times are extremely long

Delivered quickly, nickel labels, but after 2 or 3 washes it's gone, too bad.

Perhaps a little expensive for the size of the items

Too bad delivery took so long! Otherwise very pretty kit.

Order received after 3 weeks of waiting. I wrote several times to the customer service and only got automatic replies. I'm usually very satisfied, but this time I was really disappointed.

Hello, the stickers are very difficult to remove and tear.

Items as ordered but very disappointed with delivery time.

The items offered are of good quality, in line with my choices. On the other hand, I'm very disappointed with the service itself: the order took over 3 weeks to be delivered, and was cancelled twice without reason, but then charged. All because of an out-of-stock item, I was told, after several reminders, without it ever being recorded in my customer area. What a shame.

I've used the clothing and item stickers last year and they were great, but the new clothing stickers I bought that year don't stay on the clothing, I've had to replace several because they had peeled off.

Order placed but no news. I was the one who asked about the status of my order several times. I would have appreciated it if someone had told me right away that my order would not be delivered on time. I had to come back to you several times. I was told on August 28th that my order would leave within 48 hours and on September 1st I was told that it still hadn't left. Contradictory replies 3 days apart. I'm not disappointed by the labels I received, but by the quality of the way my order was handled.

I'm used to ordering my labels every back-to-school season, but this year I'm very disappointed: the sticky clothing labels didn't stand up to the washing machine and they're all gone!

After the 2nd wash, the labels peel off...even though the procedure was followed as described...very disappointed.

The service is good and the labels look great. But after only 4 weeks the labels are starting to come off the clothes. Never had this problem before....we followed the instructions in the booklet. So we have had to order more from another company.

Shipment too long, almost 3 weeks, whereas the commitment is to prepare in 48 hours plus postal time.

If I had only ordered self-adhesive labels for objects, I would have given them 5 stars. The iron-on labels for clothes don't hold when stuck on as instructed (with the sheet supplied), so I stuck them on without the sheet, which worked, but they came off in the first wash. I therefore paid for 30 unusable labels.

I'm sorry because they are beautiful and the service is great, but I really didn't get along well with the thermoadhesive labels. They do not stick well to the clothes despite the fact that I followed the directions to the letter. On the second wash they came off partially or completely. And not on one or two clothes but on almost all of them. Despite the fact that already on the first order placed two years ago I was not 100% satisfied I tried to give them a second chance but again I was disappointed

Very disappointed because they do not respond to emails and do not respect the deadlines mentioned on their site!!!

Iron-on labels never wash out ... Disappointed ...

I'm not at all satisfied with the little cotton bag I ordered for my daughter, because it's very small and I think the price is excessive 15 for what it is! What's more, it's of very poor quality: after one wash, the print is already much less clear! What's more, the delivery time is just too long! This site is very good for all that is labels for the rest I do not recommend it at all! LaureRose

Always used this brand and highly recommended it to everyone but this time the quality of the stick on labels was poor, they have all come off not sure what has gone wrong

The labels are very pretty and I've never had any problems so far, but the last ones for the clothes don't come off the backing very well, so they get damaged.

Don't even try to contact them by phone, no one answers.

Nice gourd but very difficult for a child to open. So my daughter doesn't take it to school. It's a shame.

Disappointed by the very long delivery time (over two weeks...) as well as the time and relevance of the responses.

I absolutely wanted the product before the start of the school year. The delivery was announced in 48h... I got it 10 days later 🙁

The product is well thought out and quAli ya, to see to lusure. The problem is quite personal but hence the low score. Missing an item in the delivery and 1 month later still nothing despite my reminders.

Concerns about quality and non-existent customer service until a bad review was published and then I was contacted. A solution was found

The labels arrived much later than expected.

Personalized lunchbox missing from first shipment. Responsive customer service. Nevertheless 3 weeks to receive complete order.

I placed the order at the end of August and I haven't heard anything about it. I needed it a week ago and nothing. Very shameless ????????

The bottles are heavy Lune is poorly printed They are difficult to open and handle for children (-6 years) I am very disappointed

The after-sales service needs to be improved. I received my incomplete order and was told that the missing products would be sent to me as soon as possible, but 8 days later still nothing. Yet I immediately replied to the email asking when I would get them. No reply. It took 2 more emails and a comment on Instagram to get a refund confirmation! Too bad

Forgot to send a product and then a long delay to receive the rest with just an email. No follow-up... This is not my 1st order. The others were quite satisfactory.

For my 2nd order it's a bit of a disappointment order placed on 28th August and to date still nothing apart from a sheet of gift stickers and the note that was supposed to come with the gourd..1st contact email telling me to wait 15 days after the deadline I decided to phone the person was very kind and told me that the order would be relaunched and sent back..it's been 1 week and there's no sign of the order either on my account or in my mailbox. I hope that my order will eventually arrive and that I won't have lost 46euro...my order included the gourd for my son's 1st birthday...too bad...

My order was only dispatched after 6 days (following a reminder email), not 48 hours, and the labels were badly pre-cut. Impossible to peel them off without damaging them. Very disappointed.

Unlike previous times when I was very satisfied, this time the labels don't come off properly, which makes it difficult to use them...

3 weeks to receive a parcel supposedly sent 4 days after the purchase.... no word of apology from customer service, which simply tells you to wait. I do not recommend this product.

Textile labels (iron-on and self-adhesive) don't stick. It's a pity, because they're very nice. I pointed this out to the seller, who didn't return my order. The luggage tag is very nice and seems solid. To be seen in time.

Products unavailable and availability always postponed...