Reviews Petit-Fernand

I haven't received the labels a week before the start of the school year and it's not possible to make a complaint on your website.

The labels didn't hold up in the first wash, only the self-adhesive ones remained.

An order placed on August 12 not received, I contact customer service and was told to wait until September 27 ... and then we'll see !!!! Really not serious, to flee! I'm going back to the a-qui-s site, they're more serious !!!

I still haven't received my order

Order never received! Waiting for a return following a complaint,

Order not received, I'm waiting for my email to be returned by customer service.

Order placed in July and not received. They send me a new one that will not arrive in time for back to school. A disaster and the 40 paid in advance. If you made a mistake, we all make mistakes, the second package should be sent urgently. Not like that. Edit: I still haven't heard anything about the order. Do you do any follow up?

I have not received anything. I ordered it in time for back to school and it's been a month and I still haven't received anything.

I claimed my order 2 times. I still haven't received the order or the money....

I've been ordering every year for the past 5 years and have never been disappointed. My last order was very disappointing: the number of labels in the batches had to be changed and no longer really corresponded to the needs of the school, and the quality was no longer the same (difficult to peel off, crumbling corners). I hope the labels will last the year, but I'm doubtful! In short, I'm going to have to find another label supplier because I'm so disappointed.

The labels have a very nice design. However, ironing the labels on turned out to be a very hair-raising occasion! On the one hand, the labels don't hold properly despite the specified heat and when they do hold, they tear everywhere and the sticker literally rips apart. Too bad about the money and the nerves!

I have been waiting 1 month for my order to arrive...no one will tell me where it is. I paid about 40 and it still hasn't arrived.... very upset.

I placed an order on July 26 and still have not received it. Very unhappy with the service.

I placed an order in July. It still hasn't arrived. I had to claim it and it still hasn't arrived either.

I placed my order as every year and in less than 9 hours I realized that I had made a mistake in the choice of my stickers, I sent 2 mails to your customer service address since you do not have a phone number for this purpose. I received before the answer that the order was on its way than the answer from customer service, something that I find ironic!!!! Or at least surprising. And then you send me mails to apologize with a 15% discount on my next purchase, laughable when you periodically send me mails with similar discounts. I think that the customer service is very little agile, well? Not at all. I will have to place an order to reorder the stickers that I made a mistake but it will be the last one, I will look for other options.

Hello, well in 13 /14 days I have not received my order was to add to a gift for a newborn. It never arrived no matter how many times I claimed it and they refunded me and I was left without my labels for the baby. So, as much as I like the site, I can't give a good rating for customer service. I would have loved to receive it because it was beautiful.

My July 15 order has not yet arrived

I have not received anything to date!!!!!

The presentation is very good, but I give it one star because I ordered it with a design that also charged a fee and I only received the labels with the name, I have not made the return because it took a long time to arrive and if I have to return and receive again arrives the day of starting school.

We have been ordering for 2 weeks. We have not yet received our order.

Warning! Do not order from them! I ordered several items, and those are stuck at UK customs! Petit-Fernand is asking me to manage now! Even if I already paid taxes and delivery charges to them. Disgusting behaviour before school rush... avoid. As website is .co.uk and customer service number starts at +44, I was not even aware that the items will be posted from outside of UK! Avoid, avoid, avoid'

The labels are beautifully designed and make a good impression. Unfortunately, they don't even stand up to a wash cycle. The labels are everywhere, just not where they should be. I am very disappointed!

Pitiful. My order never arrived, I will never order anything again and I will make sure my acquaintances don't either.

I've not received my order yet!

Hello I'm very disappointed with the quality of the labels. I'm used to getting them from you but after the first wash they all come off.

The labels don't stick, I've tried 2 more times but nothing works, it falls off after washing and sometimes even before.

I was not satisfied because they were sticky labels that I wanted to put on school effects and I received labels for clothes.

I can not give a better opinion as I have not yet received the order. On July 19 they told me that they had sent it to me it would arrive in 2 to 10 working days. I informed them and they told me that I would receive others this week. The week is ending and I'm still waiting, school is about to start and I still don't have the labels.

I haven't received the order I placed 1 month ago.

The stamp has ink all over it and the name is too small to see.

Haven't received it yet?

I placed my order a month ago and still have not received it. Very disappointed. I am waiting to receive my order again at no additional cost, and I hope it arrives in the next few days so that I can prepare everything for the new course and change my opinion after being satisfied with my purchase.

I haven't received my labels

Never received the goods! So I didn't have a present for my niece's first day at school!

I give one star because I can't not give it, I do so because I never got the labels I asked for.

The iron-on labels don't stick despite following the instructions for use. I've sent an e-mail and I've had no reply! Not serious

I never received my order, despite my complaints and your confirmation of reprinting. Your last response was that the mail is delayed. 2 months

I received a defective personalized water bottle (printing with parts of the design missing). They refunded me half the amount so by their mistake I lost out. They could have/should have offered me a replacement. As of today 24/08/21 I have not received any other proposal/solution via email (as they wrote on their response to my review). So my opinion does not change! I spent 22 euros on the water bottle + shipping costs. They refunded me 11 and I have a water bottle with a piece of print missing!!!

My order has not yet arrived

It has been more than 1 month since I placed the order and I have not received it yet.