/10
★★★★★
based on 126882 reviews published
★★★★★
based on 126882 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Order placed and did not arrive at its destination; I have requested a refund and have not received a response.
Rossi
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
Never received the paper, useless company.
Andrea Onhaus
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
The order took a very long time to arrive (obviously, much later than the start of the course), at no time did I receive a tracking link nor was I notified of when I would receive it. Today I found it in my mailbox, no one told me that it would be delivered this way. Although it is the responsibility of Correos España, Petit-Fernand should choose the transport companies that can provide better service to users.
Silvia Dotras Cruañas
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had many problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. We still hope you liked our products. Have a nice day, Maialen
1
/5
★☆☆☆☆
I would like to be able to give an assessment of the product but the truth is that it never arrived. I claimed on September 15 and they told me they would see how to fix the problem, on September 20 I am still waiting for an answer. I am still waiting for a reply on September 20. It's a shame, you buy with great enthusiasm and in the end your child has nothing the first month of school.
Alejandra Fernández
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. I confirm however that your order was successfully refunded according to your request. Have a nice day, Maialen
1
/5
★☆☆☆☆
Order placed on 6/09 , to date still not arrived despite taking into account the 10 working days of shipping. If they do arrive, they will no longer serve their purpose, so I will ask for a refund
Francesca R.
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Answer from Petit-Fernand
Dear customer, Thank you for taking the time to write a review. We are sorry for the unpleasant experience you had with us. Please accept our deepest apologies. Best regards ?, Alessio
1
/5
★☆☆☆☆
It looked cool, but I can't speak to the quality, I never got my order. I had tracking number that I looked up and it was always stalled. Hence my dissatisfaction.
Liliana Zambrano Lopez
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. I confirm that your order has been delivered. We still hope that you liked our products. Have a nice day, Maialen
1
/5
★☆☆☆☆
As of today 9/20/21 I still have not received my order. Certainly I will not purchase from you again In any case I expect a refund of what I paid. Sandro Scarsella
Sandro S.
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Answer from Petit-Fernand
Dear customer, Thank you for taking the time to write a review. We are sorry for the unpleasant experience you had with us. Please accept our deepest apologies. Best regards ?, Alessio
1
/5
★☆☆☆☆
The expected shipping time is unjustifiably excessive given the expected cost. The lining of the water bottle was ruined at the first paleggerò bump.
Cocco
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Answer from Petit-Fernand
Dear customer, We thank you for purchasing from us, we are pleased. We are sorry for the delivery time We hope to have a way to regain your trust soon. For any clarification, please feel free to write us at [email protected] Best Regards ?, Alessio
1
/5
★☆☆☆☆
21 days later I still have not received the order and after claiming it 2 times they do not give any solution and they have ignored it.
Carlos Rodriguez Nuñez
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
Sorry to put this negative review. Order placed on September 2 and I still haven't received anything as of September 20.
Mariaeva D.
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Answer from Petit-Fernand
Good morning, we hope you have received your order in the meantime. If not, please contact us at [email protected] and we will do our best to come to a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
The product that was advertised as fast shipping has taken almost a month...I thought it was already lost...In the general comments I read that everyone is the same. Once the product has arrived it corresponds to the characteristics specified in the purchase. I will not buy again.
Gabriel Diestre Escudero
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had many problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. We still hope you liked our products. Have a nice day, Maialen
1
/5
★☆☆☆☆
After 1 month I am still waiting for the labels
María L
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
Unfortunately this year I have to give a star because order that is shipped on September 6 still today September 20 has not been delivered. I consider very bad a delivery service that exceeds 2/3 working days here we are talking about 12 days. Considering that the post office also works on Saturdays for deliveries
Laura P.
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Answer from Petit-Fernand
Dear Laura, Thank you for taking the time to write a review. I hope in the meantime you have received your order, if not please contact us at [email protected] and we will find the most appropriate solution. Best regards ?, Alessio
1
/5
★☆☆☆☆
The package has still not arrived after about 10 days after ordering
Paola Z.
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Answer from Petit-Fernand
Dear Paola, Thank you for taking the time to write a review. I hope in the meantime you have received your order, if not please contact us at [email protected] and we will find the most appropriate solution. Best regards ?, Alessio
1
/5
★☆☆☆☆
I have been ordering for 20 days and nothing has arrived
Lara R.
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Answer from Petit-Fernand
Good morning, I hope in the meantime you have received your order. If not, please contact us at [email protected] and we will do our best to reach a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
1 star is enough for the aesthetics of the label because they don't stand up to washing. I found it in the bottom of the drum of my washing machine after the first wash, so I'm really lucky that it didn't get into my filter or clog up other hoses and put my washing machine out of action.
Emeline Hérissé
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Answer from Petit-Fernand
We're sorry to hear that your labels are coming off. This is not normal. I can confirm that iron-on labels and self-adhesive labels for objects should be perfectly resistant to machine washing and drying. It's essential that your iron is at maximum temperature and that you press firmly when applying (and without moving). You can apply these tips to labels that are already stuck on. I hope these tips will help you make the most of our products. If you have any questions, please contact our customer service department: [email protected]. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
I never received the order and never a response to my request for help to know where it was
Bl
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Answer from Petit-Fernand
Dear customer, meanwhile we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
Bad. As of today, 20 days after my order, I still have no word regarding shipping. Tried contacting them 3 times with no response.
Isabella R.
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Answer from Petit-Fernand
Good morning, we apologize for the late reply, I hope you have already received your order. If not, please contact us at [email protected] and we will do our 100% in order to find a solution. Best regards, Alessio
1
/5
★☆☆☆☆
Order dating back to 7/9 but I still haven't received anything and yet I don't live in Burundi but in Milan. Crazy. School started a while ago. Shameful!!!!!! Never again!!!! Will also follow deletion registration site
Rosa F.
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Answer from Petit-Fernand
Dear customer, Thank you for taking the time to write a review. We are sorry for the unpleasant experience you had with us. If you have not yet received your order, please feel free to contact us at [email protected] Please accept our sincere apologies. Best Regards ?, Alessio
1
/5
★☆☆☆☆
We have not received the order!
Laura Bautista
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I have not received all the materials. I have asked for clarification and still have not received a response
Chiara V.
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Answer from Petit-Fernand
Good morning, we apologize for the late reply, I hope you have already received your order. If not, please contact us at [email protected] and we will do our 100% in order to find a solution. Best regards, Alessio
1
/5
★☆☆☆☆
Order placed in late August and never arrived. Untraceable shipping, vague, slow es inaccurate customer service, I still haven't even been able to get a response on my refund request! A real scam!
B.
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Answer from Petit-Fernand
Dear customer, meanwhile we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
Discounts are a lie. The service and customer service is non-existent. I don't understand so many good reviews. 0 recommended.
Lor
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Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused. Unfortunately, during the high season our customer service had to deal with a large number of requests and that is why the wait was a little longer than usual. On the other hand, all the discounts we encourage are real. Have a nice day, Maialen
1
/5
★☆☆☆☆
Never received my labels
Wendy Terryn
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Answer from Petit-Fernand
Hello, We are very sorry to hear that you have not yet received your order. If you have not already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
Deceptive size
Anonyme
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Answer from Petit-Fernand
Hello, We're really sorry that there was a problem with your order. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
Hello, I am disappointed with the labels, because once put on the pencils it comes off.
Vanessa Vanderwalle
Translated review
Answer from Petit-Fernand
Hello, we're really sorry that your labels are coming off. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can suggest a solution. Thank you for your understanding. Have a nice day... Alessio.
1
/5
★☆☆☆☆
The labels have not arrived
Silvia B.
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Answer from Petit-Fernand
Good morning, I hope in the meantime you have received your order. If not, please contact us at [email protected] and we will do our best to reach a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
Order placed on September 2 has not yet arrived
Benedetta B.
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Answer from Petit-Fernand
Dear customer, meanwhile we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
We still have not received the order and although we have claimed it, we have not heard anything. Very unhappy. We certainly do not recommend it.
Lucia
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Please, if you have not yet received it considering the dates, we ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
Read so many good reviews so been tempted to order sticky school uniform labels from here. Huge disappointment as after second drying all came off!! Waste of money. Only one plus - design looks super cool for kids.
Sofia G.
Answer from Petit-Fernand
Hello, sorry the labels didn't work for you I have just send you an email 🙂 Xia