/10
★★★★★
based on 126836 reviews published
★★★★★
based on 126836 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Delivery too late
Martine Weisen
Translated review
Answer from Petit-Fernand
Hello Martine, Thank you for your feedback and your order? We are sorry to read that your order arrived late despite being sent within 48 working hours as indicated on our website? We remain available to answer any further questions you may have. Have a nice day? Sarah
3
/5
★★★☆☆
Bittersweet feelings about Petit Fernand products. The thermal adhesive clothing labels on some fabrics hold up, on others they don't (synthetics in particular), both upon use and washing. The same goes for the adhesive ones, both for clothes and for objects: my 2 1/2-year-old regularly manages to peel them all off, much to his amusement and my deep frustration. In contrast, the bottles are adult-proof as well: I struggle myself to open both the original black cap and the replacement colored cap, because the interlocking is so hard, and closing them is equally exhausting. Also, it should be specified on the product page that there is an additional difficulty under the cap: the valve must be turned clockwise to open, counterclockwise to close, making it even more unsuitable for kindergarten children. Otherwise, nothing to complain about: colors and designs galore and for all tastes, the possibility of almost total customization, ease of use of the site and speedy delivery of orders make the shopping experience pleasant and fun.
Gwineth
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Answer from Petit-Fernand
Good morning, thank you for taking the time to put une review. We are sorry to hear that you encountered problems with your order ? I sent you an email to find a solution ! We are waiting for your feedback, to taken ! ??
2
/5
★★☆☆☆
I ordered these previously and was happy with the product. and that is why put in a new order for clothes and pack lunch box/ bottles labels. Disappointed this time. The shape and size of the labels is different and they don't fit so well to the clothes.
Disgruntled
Answer from Petit-Fernand
Hello, thank you for your message. We are sorry to hear you are not satisfied this time with your order. We will send you a private message to find a solution. Have a nice day 🙂 Xia
3
/5
★★★☆☆
I bought them for my son for his first day at school! I have now put a name on them everywhere and I noticed that there are unfortunately not enough sticky notes with whole names! There is another boy in his class with the same first name. Otherwise I am very satisfied!
Annemarie
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Answer from Petit-Fernand
Hello, thank you for your feedback. You are welcome to increase the number of labels on our website - we always send them in cards of 10 for 3 ? Have a nice day. With kind regards from Bordeaux, Maïté from Esistmeins
2
/5
★★☆☆☆
Lovely labels, but unfortunately they don't stay in place after washing. All was respected, I left 24 hours before using the clothes I had labeled and I only wash at 30 degrees, so as they can withstand up to 60 degrees I had some margin. I ordered 30, so I don't think I'll be able to use them for long, since I have to re-stick them every time I wash.
Jennifer L
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Answer from Petit-Fernand
Hello, we're sorry to hear that your labels didn't stand up to washing? I've sent you an e-mail to get more information and find a solution together. See you soon?
2
/5
★★☆☆☆
Sorry, but spanking it with the iron won't hold.
Pauline Hintermeyer
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Answer from Petit-Fernand
Hello, we're sorry to hear that your labels didn't adhere well to the fabrics you put them on? I've sent you an e-mail to get more information and find a solution together. See you soon?
3
/5
★★★☆☆
This is the first time I've used this brand for clothing labels and I'm a bit disappointed, after the first wash the labels came off... although delivery was super fast ....
Alicja Martinenghi
Translated review
Answer from Petit-Fernand
Hello, we're sorry to hear that you've had problems with your labels? I've sent you an e-mail to get more information and find a solution together. See you soon?
3
/5
★★★☆☆
The order was a few days late but nothing dramatic in itself, however this is my third order from c mon étiquette and I'm really disappointed, the labels come off after each wash despite being applied with a press, which is more effective than an iron.
1000696189
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Answer from Petit-Fernand
Hello, we're sorry to read your message? I've sent you an e-mail to get more information and find a solution together. See you soon?
3
/5
★★★☆☆
Fast delivery. However, very disappointed by the printing: the font is very small and you can barely see my daughter's name (Flora). A real shame. She'll use the drawings to recognize her things.
Elodie Bernard
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Answer from Petit-Fernand
Hi Elodie, I'm really sorry that your labels don't give you complete satisfaction. It's true that some of the thinner fonts don't fit as well on the mini size. I will contact you by email immediately to propose a solution. Have a nice day! Sarah
3
/5
★★★☆☆
They are fine, but one of the models looks pixelated and not of good quality.
Olga MarÃa Henao Cárdenas
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Answer from Petit-Fernand
Good morning Olga, Please accept our sincere apologies and I am sorry that our labels are not up to standard, it must have been a defective batch. I have sent you an email so that we can find a solution. Have a nice day, Maialen
3
/5
★★★☆☆
Quality labels. Service far too long between order and receipt. The labels were to be used for the camp, but will be used for the new school year. A word of advice: plan ahead!
Alban
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Answer from Petit-Fernand
Hello Alban, thank you for your order and your feedback. It's true that we've had some unusual production delays, and we're very sorry about that? I remain available and wish you an excellent day! ?? Sarah
3
/5
★★★☆☆
This time I am not fully satisfied. Several weeks later I have yet to receive the materials I ordered. I am very sorry because the other times you were always very punctual.
Francesca
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Answer from Petit-Fernand
Good morning, we apologize for the delay in delivery ?? We try to ship and send orders as soon as possible but delivery can sometimes be a little slow during the summer. I sent you an email to confirm the shipping address ?? Have a good day ?
3
/5
★★★☆☆
This isn't the first time I've ordered and, on the whole, I'm happy with the quality, delivery times, etc. This time, I'm a bit disappointed. This time, I'm a little disappointed because I find that, on the very small labels, you can't read very well and it wasn't obvious on the preview screen (it was more contrasted than it really is).
Mathilde
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Answer from Petit-Fernand
Hello Mathilde, thank you for your feedback and your loyalty? I've sent you an email to suggest a solution, which I hope will satisfy you! A very nice day to you? Sarah
3
/5
★★★☆☆
Hello despite 12 seconds with the iron. Most of the labels did not hold. Could this be due to the labels or the iron not being hot enough, even though my iron was hot because the linen was hot after gluing.
Vincent Aurore
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Answer from Petit-Fernand
Hello Aurore, Thank you for your message and your order? I'm sorry to read that you encountered difficulties with your labels. I'm sending you an email to find a solution which I hope will be satisfactory. Have a nice day? Sarah
2
/5
★★☆☆☆
Very slow shipping. I received it a month after I bought it.
Cristina
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Answer from Petit-Fernand
Good morning Cristina, We are sorry that your order has taken longer than expected. We are looking for new partners to make our deliveries because unfortunately Correos does not meet the deadlines and even less with the current health situation. I hope you still liked our products. Have a nice day, Maialen
3
/5
★★★☆☆
Satisfied every year. But my daughter made a mistake and put in an extra letter. I received a 15 percent discount code but I would have appreciated another free delivery as I order every year.
Ingrid Virette
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Answer from Petit-Fernand
Hi Ingrid, Thank you for your feedback, and I'll send you an email right away so that we can find a solution that will satisfy you! Have a nice day? Sarah
2
/5
★★☆☆☆
They have not met the delivery deadline and this devalues their service.
Ana F M
Translated review
Answer from Petit-Fernand
Good morning Ana, We are sorry that your order has taken longer than expected. We are looking for new partners to make our deliveries because unfortunately Correos does not meet the deadlines and even less with the current health situation. I hope that even so you liked our products and that they overshadowed the delay. Have a great day, Maialen
3
/5
★★★☆☆
Don't stay stuck. Not impressed
Kerrie
Answer from Petit-Fernand
Hello Kerrie, thank you for your message. We are sorry to hear that you have had a problem with the product. We will send you an e-mail to find a solution. Have a nice day 🙂 Xia from Petit Fernand
3
/5
★★★☆☆
Jai du mal choisir les couleurs... trop ton sur ton
Sevgi Sim
Translated review
Answer from Petit-Fernand
Hello Segvi, I'm sorry your labels don't give you complete satisfaction. In fact, although we offer text colors that are compatible with the backgrounds chosen, sometimes the rendering varies according to the thickness of the fonts. We'll be happy to answer any questions you may have. Have a nice day! Sarah
2
/5
★★☆☆☆
Septique....it's not back to school yet and the labels are already peeling off half the pens....
Magali Foui
Translated review
Answer from Petit-Fernand
Hello Magali, Thank you for your message and your order? I'm sorry you're having trouble with your labels. I'm writing to you now so that together we can find a solution to this problem. I remain at your disposal and wish you an excellent day! ?? Sarah
3
/5
★★★☆☆
All good but the labels for pens and pencils are too big.
Anonimo
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Answer from Petit-Fernand
Good morning, for pens and pencils we recommended the mini labels. Can your labels be used to put on notebooks ? See you soon ! ??
2
/5
★★☆☆☆
Unreadable because the writing is so small. Very disappointed. The compensation for the delay is a discount on a future purchase, very average way of proceeding. First and last experience
Audrey
Translated review
Answer from Petit-Fernand
Hi Audrey, I'm sorry to read your disappointment? It's true that some thinner fonts are less suitable for mini labels. We recommend thicker fonts for optimum readability. Once again, we apologize for the unusual delay in shipping your order. A very happy day to you, Sarah
3
/5
★★★☆☆
Labels very difficult to peel off.
Magalie Schumacker
Translated review
Answer from Petit-Fernand
Hello Magalie, Thank you for your message and your order. I am very sorry to hear that your labels did not meet your expectations. I will send you an email as soon as possible in order to find a solution to this problem. Have a nice day? Sarah
3
/5
★★★☆☆
Order received on time, except for the fact that my order was validated and debited without asking me to create an account as a new customer, and I didn't have any order tracking afterwards.
Elodie Gueret
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Answer from Petit-Fernand
Hi Elodie, Thank you for your feedback and for placing your order... Even though we recommend it, creating an account is optional to place an order on our site.... To create an account for your next order, please check the "I want to create an account" box under the address fields. We remain available to answer any questions you may have by e-mail: [email protected] Very nice day to you! ?? Sarah
3
/5
★★★☆☆
All correct, it just took longer to arrive than what is stated on the website, I guess because of external problems to you by mail, happy with the finish and design of the order. thanks.
Pau Agullo Nadal
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Answer from Petit-Fernand
Good morning Pau, We are sorry that your order has taken longer than expected. We are looking for new partners to make our deliveries because unfortunately Correos does not meet the deadlines and even less with the current health situation. However, we are glad that you like the labels and we thank you for your loyalty. Have a nice day, Maialen
2
/5
★★☆☆☆
I placed an order and the next day there was a good discount.... the site is supposed to report proximity with promotions. It has been 2 weeks since the order and I still have not received the package. During the purchase transaction via paypal also, I did not receive confirmation of the purchase nor a verification email and had to contact the store directly. The labels are beautiful but the disservice is honestly too much!
Martina F.
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Answer from Petit-Fernand
Good morning, we apologize for the delay in delivery ?? We try to ship and send orders as soon as possible but delivery can sometimes be a little slow during the summer. I sent you an email to confirm the shipping address ?? Have a good day ?
3
/5
★★★☆☆
I received my labels very late. To compensate, I got a percentage discount on my next order, which is an incentive to buy, not a commercial gesture in my opinion.
Copin
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Answer from Petit-Fernand
Hello Eloise, Thank you for your order and your feedback. I'm really sorry for the delay in shipping your order and the inconvenience caused. ?? We had indeed encountered production difficulties and shipped your order 48 working hours after the date indicated. We apologize again and remain available for any further inquiries. Have a nice day? Sarah
3
/5
★★★☆☆
I've been ordering since 2017, and the quality of the labels has deteriorated. Very satisfied until now, my last two orders clearly disappointed me. Last time I couldn't peel the labels off the booklet (cmon étiquette had made a commercial gesture) and this time, despite the 48-hour installation, the labels are constantly peeling off...
Laura
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Answer from Petit-Fernand
Hello Laura, Thank you for your feedback. I am truly sorry that you have encountered these difficulties with your order? I would like to send you an email to try and find a solution that might suit you. Have a nice day? Sarah
2
/5
★★☆☆☆
Took a very long time to arrive. If I had of known this I would of ordered from elsewhere.
St
Answer from Petit-Fernand
Good morning, Thank you for your message. We are very sorry to hear that your order has took long time to arrived. We are trying to reduce dispatching time between France and United Kingdom as maximum. I wish you a lovely day, Sarah
2
/5
★★☆☆☆
Most of the labels did not hold despite special care and strict adherence to the instructions.
Cecile Bernard
Translated review
Answer from Petit-Fernand
Hello, I'm sorry to hear that you're having problems with your labels??. I've sent you an e-mail to get more information, and we'll find a solution for you! See you soon!