Reviews Petit-Fernand

I'm sorry because they are beautiful and the service is great, but I really didn't get along well with the thermoadhesive labels. They do not stick well to the clothes despite the fact that I followed the directions to the letter. On the second wash they came off partially or completely. And not on one or two clothes but on almost all of them. Despite the fact that already on the first order placed two years ago I was not 100% satisfied I tried to give them a second chance but again I was disappointed

Very disappointed because they do not respond to emails and do not respect the deadlines mentioned on their site!!!

Iron-on labels never wash out ... Disappointed ...

I'm not at all satisfied with the little cotton bag I ordered for my daughter, because it's very small and I think the price is excessive 15 for what it is! What's more, it's of very poor quality: after one wash, the print is already much less clear! What's more, the delivery time is just too long! This site is very good for all that is labels for the rest I do not recommend it at all! LaureRose

Always used this brand and highly recommended it to everyone but this time the quality of the stick on labels was poor, they have all come off not sure what has gone wrong

The labels are very pretty and I've never had any problems so far, but the last ones for the clothes don't come off the backing very well, so they get damaged.

Don't even try to contact them by phone, no one answers.

Nice gourd but very difficult for a child to open. So my daughter doesn't take it to school. It's a shame.

Disappointed by the very long delivery time (over two weeks...) as well as the time and relevance of the responses.

I absolutely wanted the product before the start of the school year. The delivery was announced in 48h... I got it 10 days later 🙁

The product is well thought out and quAli ya, to see to lusure. The problem is quite personal but hence the low score. Missing an item in the delivery and 1 month later still nothing despite my reminders.

Concerns about quality and non-existent customer service until a bad review was published and then I was contacted. A solution was found

The labels arrived much later than expected.

Personalized lunchbox missing from first shipment. Responsive customer service. Nevertheless 3 weeks to receive complete order.

I placed the order at the end of August and I haven't heard anything about it. I needed it a week ago and nothing. Very shameless ????????

The bottles are heavy Lune is poorly printed They are difficult to open and handle for children (-6 years) I am very disappointed

The after-sales service needs to be improved. I received my incomplete order and was told that the missing products would be sent to me as soon as possible, but 8 days later still nothing. Yet I immediately replied to the email asking when I would get them. No reply. It took 2 more emails and a comment on Instagram to get a refund confirmation! Too bad

Forgot to send a product and then a long delay to receive the rest with just an email. No follow-up... This is not my 1st order. The others were quite satisfactory.

For my 2nd order it's a bit of a disappointment order placed on 28th August and to date still nothing apart from a sheet of gift stickers and the note that was supposed to come with the gourd..1st contact email telling me to wait 15 days after the deadline I decided to phone the person was very kind and told me that the order would be relaunched and sent back..it's been 1 week and there's no sign of the order either on my account or in my mailbox. I hope that my order will eventually arrive and that I won't have lost 46euro...my order included the gourd for my son's 1st birthday...too bad...

My order was only dispatched after 6 days (following a reminder email), not 48 hours, and the labels were badly pre-cut. Impossible to peel them off without damaging them. Very disappointed.

Unlike previous times when I was very satisfied, this time the labels don't come off properly, which makes it difficult to use them...

3 weeks to receive a parcel supposedly sent 4 days after the purchase.... no word of apology from customer service, which simply tells you to wait. I do not recommend this product.

Textile labels (iron-on and self-adhesive) don't stick. It's a pity, because they're very nice. I pointed this out to the seller, who didn't return my order. The luggage tag is very nice and seems solid. To be seen in time.

Products unavailable and availability always postponed...

I received my order two weeks late (out of stock) ... for my son's first day of school it was a bit of a miss.

Disappointed, the labels have beautiful colors but after a wash do not hold, and without washing at 60, I still put my iron on linen ... so bah I had ordered a large stock, if it does not hold ...

The delivery date was not respected. I find the time between order and delivery quite long.

I've been completely satisfied with all the orders I've placed so far, but this time I don't know what happened. I placed my order on August 24, and had to send them a reminder 15 days later because I still hadn't received anything, and when I finally received my order almost 15 days after the start of the school year, my order arrived incomplete.... I had to send another e-mail, to finally receive the rest of my order a few days later, which lasted a total of at least 3 weeks, although I did receive my payment the day after I placed my order... So I hope it was just a mix-up. I'll probably order again when I need to, but if it happens again, I'll have to check out the competition!

After-wash garment labels don't stick

I am quite surprised this year by the lack of follow-up. An order that took more than 3 weeks. Numerous calls and e-mails with complaints that have gone unanswered. It's a real shame.

For now I give you 3stars...because I would like to have information on how to track my order...I also sent an email but still no response....I regret to make a negative review...I hope to have your attention.Thank you!

Difficulty +++ catching and removing the label from the holder.....so not easy to use compared to a competitor already tried ....déçue!

The design is great and there's a choice of colors, but next time I'll order thermo-adhesive labels because the self-adhesive labels for clothes aren't up to scratch, and I'm almost halfway through peeling them off, so I'm a bit disappointed. But otherwise, the ones for shoes and objects are great.

Order shipped very late I placed the order on 23.08 shipped via colissimo 03.09 While it is well marked "printed and shipped within 48 hours" A little disappointed to have received the order after the return to school

The labels are great! The gourd is beautiful but the cap doesn't close, too bad!

Very disappointed with my first order. The font size is tiny, which is really annoying for labels! I don't recommend it and I'll go back to the competitor, slightly more expensive but at least readable!

Hello following my order label for back to school I wanted to test the gourd and can isothermal with the names of my daughters in inscription very practical for kindergarten on the other hand my little princesses systematically request the help of the ASVM because she can not open the cap of the gourd and there can very pretty aesthetically but really not practical!!!! A cup would have been enough, too bad!

Lost shipments. I placed the order in August but despite two different shipments the merchandise never arrived! I was refunded the expense incurred. Customer service friendly,helpful and quick in answering.

Labels come off after washing.

Very long delivery time. Lower quality than my first order (labels do not peel off easily).