Reviews Petit-Fernand

I received my order two weeks late (out of stock) ... for my son's first day of school it was a bit of a miss.

Disappointed, the labels have beautiful colors but after a wash do not hold, and without washing at 60, I still put my iron on linen ... so bah I had ordered a large stock, if it does not hold ...

The delivery date was not respected. I find the time between order and delivery quite long.

I've been completely satisfied with all the orders I've placed so far, but this time I don't know what happened. I placed my order on August 24, and had to send them a reminder 15 days later because I still hadn't received anything, and when I finally received my order almost 15 days after the start of the school year, my order arrived incomplete.... I had to send another e-mail, to finally receive the rest of my order a few days later, which lasted a total of at least 3 weeks, although I did receive my payment the day after I placed my order... So I hope it was just a mix-up. I'll probably order again when I need to, but if it happens again, I'll have to check out the competition!

After-wash garment labels don't stick

I am quite surprised this year by the lack of follow-up. An order that took more than 3 weeks. Numerous calls and e-mails with complaints that have gone unanswered. It's a real shame.

For now I give you 3stars...because I would like to have information on how to track my order...I also sent an email but still no response....I regret to make a negative review...I hope to have your attention.Thank you!

Difficulty +++ catching and removing the label from the holder.....so not easy to use compared to a competitor already tried ....déçue!

The design is great and there's a choice of colors, but next time I'll order thermo-adhesive labels because the self-adhesive labels for clothes aren't up to scratch, and I'm almost halfway through peeling them off, so I'm a bit disappointed. But otherwise, the ones for shoes and objects are great.

Order shipped very late I placed the order on 23.08 shipped via colissimo 03.09 While it is well marked "printed and shipped within 48 hours" A little disappointed to have received the order after the return to school

The labels are great! The gourd is beautiful but the cap doesn't close, too bad!

Very disappointed with my first order. The font size is tiny, which is really annoying for labels! I don't recommend it and I'll go back to the competitor, slightly more expensive but at least readable!

Hello following my order label for back to school I wanted to test the gourd and can isothermal with the names of my daughters in inscription very practical for kindergarten on the other hand my little princesses systematically request the help of the ASVM because she can not open the cap of the gourd and there can very pretty aesthetically but really not practical!!!! A cup would have been enough, too bad!

Lost shipments. I placed the order in August but despite two different shipments the merchandise never arrived! I was refunded the expense incurred. Customer service friendly,helpful and quick in answering.

Labels come off after washing.

Very long delivery time. Lower quality than my first order (labels do not peel off easily).

Gourd received very nice, but after two use the cap is broken on the two bottles ordered, I am dissatisfied with the product for the price paid.

Good quality but delivery incomplete. Payment made in full but not all purchases.

This is my second order. This time I am really dissatisfied! Only after a request (one week later) when the order will be shipped, a partial delivery was sent. The customer should be informed when ordering that the order will not be dispatched after 48 hours, AS PROMISED. Then everyone can decide for themselves whether they want to wait months for the order or not. Three weeks have now passed and the rest of the order has still not been dispatched. Zero information. Nothing. But the money was debited directly. Should have ordered somewhere else. I will definitely not order from esistmeins again.

Hello Disappointed labels do not hold and 1st wash at 30 degrees peel off.

I had ordered 3 products. Only 2 arrived. After a complaint and a phone call a new order was placed but I'm still waiting and it's been more than 10 days.

Order delay of more than 2 weeks, products shipped in 2 shipments without any warning of the delay of one of them. I paid the shipping costs, of course.

Gourd magnificent and of good quality, label super pretty and funny for the children, on the other hand, the iron-on labels much are gone after 3 washings .. and the sticky labels clothing idem .. for so much I respected the instructions with the installation and the waiting before use. And machine wash at 30 ... so very disappointed for the clothes. But great for objects and shoes.

Was very cool packaged and also very friendly customer service. but goes off after a few days

I bought a Maternelle pack. I've used all the labels, and I'm very disappointed with the heat-sensitive labels. They all came off after 2 washes, even though I did everything I could to stick them on. As a result, I find myself having to make new labels for my son's clothes.

Super pretty shame it doesn't hold ... so expensive for what it is

Order never received after one month of waiting!!!! However, their site clearly states that they have a 48-hour lead time for the manufacture of personalized products and then a +1 day lead time for priority postal delivery. I contacted them several times and the only answer I got was that I had to wait again!!!! My daughter started school two weeks ago! We'll have to see if they'll be kind enough to give me a full refund!!!! What's more, I asked them for the tracking number of the order to find out where it is once the post office has received it, but no reply! Don't expect any order tracking, only messages telling you to wait and wait! Good customer service: The full refund of my order is pending due to a postal error!

Nothing to say about the products themselves, but the delivery tracking leaves something to be desired. We know that our parcel has been dispatched but we don't know when it will be delivered, and above all we can't track the delivery.

1 month later, I still haven't received the entire order... the labels are great, but for the gourd, the name and surname aren't even centered... it's just a detail, but at 20 euros a gourd... I'm still waiting for the lunch box, out of stock...

The delivery was on time as promised and the look is also very nice. My daughter was delighted. Now the BUT... the textile stickers and also the iron-on ones came off after just one or two washes, despite following the instructions. So completely useless for labeling clothes. So I won't be ordering from them again.

I placed the order in July, but despite two different shipments (the first in July and the second in August), the goods never arrived! At least I was reimbursed for the expense incurred, however, in the meantime I lost two months and for my daughter school started without those materials....

The label is difficult to remove from the booklet and the delivery time is a little long.

Bottle not suitable for a 3-year-old. The opening system, whether for the stopper or the drinking spout, requires a lot of strength... As a result, he can't be autonomous with his gourd. Too bad...considering it's a child's model! What's more, the stopper broke after a week...the sturdiness needs to be reviewed! In short, I'm disappointed with this purchase...

Extremely disappointed with the delivery time, the site advocates shipment in 48h maximum, I ordered on a Sunday, so I expected shipment on Wednesday at the latest and my order was shipped on Monday of the following week. I received it two days later, on the Wednesday of the new school year, which is a lesser evil, but I've only ordered twice, and I've had the same problem twice. After-sales service reimbursed me for the shipping costs, and was kind but without any real solution.

It's a pity that the manufacturing + delivery time took more than a week... Contrary to what was advertised on the site. I had chosen this site for its speed... Disappointment?

Very nice labels, but they don't wash well even though I followed the instructions well. I see myself putting labels back on every time I wash, so I'm not satisfied at all.

Thankyou for sending me my iron on name labels I have washed the uniform with the iron on labels twice and they have come of the uniform

Out of 3 orders placed between July 21 and the end of August, the last 2 were delivered promptly, whereas the July 21 order was delivered more than a month later. However, the person I spoke to on the phone at the end of August quickly sorted out the problem and this is the 1st time I've had a delivery problem.

I still haven't received my parcel and I haven't heard from you.

Longer than usual delivery time