/10
★★★★★
based on 125991 reviews published
★★★★★
based on 125991 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Shipping took too long. Lg
Cristina M.
Translated review
Answer from Petit-Fernand
Hello, thank you for sharing your experience with us. After we have produced your goods within 48 hours, we hand over the labels to the post office. ?? Delivery usually takes 2-8 working days, as the goods come from France. But we produce everything by hand???? and with heart ?? on site so that your children can enjoy the beautiful labels ? I hope you like our products. With kind regards, Maïté from customer service
2
/5
★★☆☆☆
My labels arrived after my son had left for camp, so the promise was broken. I had to find a last-minute solution and now I'm stuck with labels I won't be using. Best regards Laurence Bournel Soto
Laurence Bournel Soto
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Answer from Petit-Fernand
Hello, we are sorry that your order arrived late? Your order didn't leave within 48 hours and we're very sorry about that. I hope you'll be able to use your labels for another occasion! See you soon?
3
/5
★★★☆☆
Hello, I find the quality of the stickers is not as good as last year. The paper isn't as thick and it's much harder to peel off the board. It's quite obvious. Thank you very much.
Anne-sophie ClÉment
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Answer from Petit-Fernand
Hello, we're sorry to hear that you're having problems with your labels. We've contacted you to get more information and help you find a solution! See you soon?
2
/5
★★☆☆☆
Iron-on labels applied to the garment, following the instructions carefully. After a few days, after the first wash at 30°, they came off.
Vanessa Rot
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Answer from Petit-Fernand
Hello, we're sorry to hear that you're having problems with your labels. We've contacted you to get more information and help you find a solution! See you soon?
3
/5
★★★☆☆
Very good products but shipping and delivery have become longer.
Charlotte Chevallier
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Answer from Petit-Fernand
Hello, we are sorry that your order has been exceptionally delayed? But we're delighted that you like our products! See you soon?
3
/5
★★★☆☆
The product is really great, unfortunately I have to say that it really took 2 weeks instead of 48 hours for delivery. But I'm in good spirits and would definitely order from you again! Maybe it will work out with your timeline?
D!
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Answer from Petit-Fernand
Hello, we are pleased that your goods have arrived and we apologize again for the waiting time. With kind regards from Bordeaux, Maïté from Customer Service
2
/5
★★☆☆☆
We were promised that the labels would be sent within 48 working hours, but this was not respected (4 days before dispatch when other sites send within 24 hours!), which meant that we didn't receive the labels before we left. On top of that, the after-sales service didn't warn us and only apologized after sending 2 messages. And they basically blamed the postal service (when in fact it was the shipment that was delayed, not the transport at all!) Disappointed with this experience, I found better elsewhere.
Delphine Rimetz
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Answer from Petit-Fernand
Hello, your order was shipped more than 48 hours late and we are very sorry? I hope you enjoyed your order all the same! See you soon!
3
/5
★★★☆☆
Delivery times too long and lost parcels Too often! Envelopes always arrive half-damaged, with bpost stickers to patch them up Think about redesigning your packaging
Pamela Verliefden
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Answer from Petit-Fernand
Hello, we're sorry your order arrived late and damaged? We try to pack orders well before delivery but it is true that they are sometimes damaged during delivery. I hope you enjoyed your products all the same?
3
/5
★★★☆☆
The delivery time was a little long. Nevertheless, very good quality items
Sophie
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Answer from Petit-Fernand
Hello, we are sorry that your order has been delayed? But we're delighted that you like our products! See you soon?
3
/5
★★★☆☆
Order stickers and iron labels. There was a mistake and only sent me half my order but were quick to respond to my issue. Am still waiting for my iron labels so that the reason for three stars
Miss E.
Answer from Petit-Fernand
Good afternoon, Thank you for your comment, I hope you are going to like you labels 🙂 Have a lovely day, Zoe
3
/5
★★★☆☆
I have ordered several times and always great. But the last order came with blurry stickers for clothes and the name is not well read. I will still order again.
Vanessa Garcia
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Answer from Petit-Fernand
Good morning Vanessa, I ask you to accept our sincere apologies, it is not normal for the labels to be blurred, it must be a defective batch. In order to find a solution I will send you an email. Have a nice day, Maialen
3
/5
★★★☆☆
It arrives late, deadlines are not respected, if I had known I would not have bought it.
Maria Esther Martinez
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Answer from Petit-Fernand
Good morning Maria, Please accept our sincere apologies for the inconvenience. I will send you an email in order to locate your order so that it can be delivered as soon as possible ! Have a nice day, Maialen
2
/5
★★☆☆☆
Perfect products, totally satisfied with the result but 2 stars because I'm missing half the order and I can't reach anyone to find out the status of my order. Too bad
Ophelia Bouquet
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Answer from Petit-Fernand
Hello Ophelia, Thank you for your comment and I'm sorry to hear that you're missing part of your order. Unfortunately, I can't find any message from you, so I'm sending you an e-mail right now so that we can find a solution together 😉 A very happy end of day to you, Zoé
3
/5
★★★☆☆
When I ordered, I thought I'd ordered labels for my children's clothes, but I got labels for objects... which are only half useful. It's a pity, it should have been clearer when I ordered, and I should have been able to order a "mix and match". I had the first order which never arrived, but the people at c-monétiquette were very friendly and responsive!
Monica Theroulde
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Answer from Petit-Fernand
Hello Monica, Thank you for your comment. I'm sorry you didn't order the right labels, we're offering a 20% discount code until July 29 at midnight ECOLE21 if you'd like to order clothing labels 🙂 We do indeed sell packs in which you have a mix of different kinds of object and clothing labels. A lovely evening to you, Zoé
2
/5
★★☆☆☆
I used the name tags to stick on textiles. Unfortunately, the stickers come off the cards very, very badly. Furthermore, the foil over the name sticker comes off. Unfortunately, I can only say whether they will last after the camp.
Annette S.
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Answer from Petit-Fernand
Hello Ms. Schäfer, thank you for your message. We are sorry that our labels are causing you problems. We will be happy to come back to you with a personal solution - I have just sent you an email. Kind regards from Bordeaux, Maïté from Customer Service
3
/5
★★★☆☆
Personally, I wouldn't order any more because the labels are quite hard to remove from the little notebook, I had first thought on my first order that it was a manufacturing defect but apparently not because I'm on my 3rd order and the problem is still the same. This kind of comment is secondary, but it takes twice as long to label school stuff because it takes longer to take the label than to stick it on.
Brigitte Valentin
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Answer from Petit-Fernand
Hello Brigitte, Thank you for this very constructive comment. It's also thanks to your experiences that we can develop our products to better meet your needs 🙂 I'll pass on your comment to the relevant department. Have a nice day, Zoé
2
/5
★★☆☆☆
Labels too big for pens, it's really a shame because it's made for !!! Delivery time not respected.
Client
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Answer from Petit-Fernand
Hello Sherazade, Thank you for your comment. We advise you to order "mini" labels to stick on pens and not simple object labels. I'm sorry you're not satisfied with your order, please don't hesitate to contact us if you have any questions. Have a lovely day, Zoé
3
/5
★★★☆☆
This is the 3rd time I've ordered and this time the labels are very hard to take out of the book because they're not cut out properly or at all. Otherwise, it's still the best label supplier in terms of personalization.
Élodie G.
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Answer from Petit-Fernand
Hello Elodie, Thank you for your comment 🙂 It's not normal for you to have trouble removing your labels, so I'll send you an email right away. I wish you a lovely end of day, Zoé
3
/5
★★★☆☆
The labels are very pretty, but it's a shame that some stick so firmly to the backing that the film splits and becomes unusable - I didn't receive any mail from you and I can confirm that some labels don't come off the backing and that they split and are therefore lost!
Ve
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Answer from Petit-Fernand
Hello Virginie, Thank you for your comment. You shouldn't have any trouble removing your labels, I'll send you an email right away 🙂 A lovely evening to you, Zoé
3
/5
★★★☆☆
Top quality. But delivery far from what is advertised on site. 3 weeks to arrive in Belgium. It's time to get a head start!!!
Julie
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Answer from Petit-Fernand
Hello Julie, I would like to thank you for your comment and I'm really sorry that our partner has taken too long to deliver your order. I wish you a very nice end of day, Zoé
3
/5
★★★☆☆
Good service except for the second shipment which was not received in time to go on tour. On the other hand, the first wash detached them grrrrrrr
Mireille Roulet
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Answer from Petit-Fernand
Hello Mireille, Thank you for your comment, although I'm sorry to read that you had difficulties with your order. It's not normal for your labels to have come off, so I'll send you an email as soon as possible. I wish you a lovely afternoon, Zoé
2
/5
★★☆☆☆
2 orders and 2 orders not received unfortunately
Alexandra
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Answer from Petit-Fernand
Hello Alexandra, Thank you for your comment and I'm really sorry that you didn't receive your orders. We are unfortunately dependent on the incompressible delivery times of our partner La Poste. I hope that the solution we have found will enable you to receive them quickly. I wish you a very nice end of day Zoé
2
/5
★★☆☆☆
Long waiting time and poor removal of the stickers. With most of them you have to fiddle around for so long that they end up with unsightly spots when they are finally removed. I think this was probably my last order.
Mamivonmo
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Answer from Petit-Fernand
Hello, thank you for sharing your experience with us. We are sorry that your labels are obviously difficult to remove - of course this should not be the case! I will contact you by e-mail so that we can find a solution that will satisfy you. In the meantime, have a nice day? With kind regards, Maïté from Esistmeins
2
/5
★★☆☆☆
The stickers on the clothes come off in the second wash. Following the instructions to the letter, a real disaster.
Susana
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Answer from Petit-Fernand
Good morning Susana, I ask you to accept our sincere apologies, it is not normal for the labels to come off, it must be a defective batch. In order to help you I will send you an email. Have a nice day, Maialen
3
/5
★★★☆☆
A lot of my iron-on labels didn't hold despite the instructions, a bit disappointed?
Amélie
Translated review
Answer from Petit-Fernand
Hi Amélie, Thank you for your comment, it's not normal that your labels have come off. I'll send you an email right away 😉 Zoé
3
/5
★★★☆☆
The item is fine it's just the time it took to arrive
Peter C.
Answer from Petit-Fernand
Good afternoon Peter, Thank you for your comment. I am sorry you have experienced delivery delays although we shipped your order on short notice 🙁 Have an excellent evening, Zoe
3
/5
★★★☆☆
Missed deadline
Sali
Translated review
Answer from Petit-Fernand
Hello, we're sorry your order arrived late. I hope you can still enjoy it. See you soon?
3
/5
★★★☆☆
Stickers are cool in themselves, but not all of them survive wearing and washing, so not all clothing labels stick well enough. But I'm also happy to try other types of stickers.
Ekaterina P.
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Answer from Petit-Fernand
Hello, we are sorry that you are having problems with our labels. All labels normally adhere equally well - whether for ironing or gluing. I have sent you an e-mail so that I can forward your case to our quality department. In the meantime, have a nice day. Yours sincerely, Maïté from Esistmeins
3
/5
★★★☆☆
A long-time customer who is rarely disappointed, but disappointed this year with the iron-on stickers in the camp pack ... they come off in the 1st wash For the stickers, this pack is still great
Mme Veloso Pour L'école F. Fabie De La Valette
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Answer from Petit-Fernand
Hello Mrs Veloso, Thank you for your comment. It's not normal for your iron-on labels to come off. I'll send you an email right away so that we can find a solution together. Have a nice day, Zoé
2
/5
★★☆☆☆
I ordered 2 daycare sets and another set about 4 weeks ago and have not yet received any goods. A replacement delivery was supposed to go out last Monday. But I have not received this either and have to wait another 14 days. Very annoying - I have now ordered somewhere else as I urgently need the stickers.
Lisa
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Answer from Petit-Fernand
Hello Lisa, We are sorry that there are problems with the delivery of your order. I will write you an email immediately so that I can help you and we can find a solution together. Until then, have a nice day, best regards, Maïté from Customer Service