/10
★★★★★
based on 126882 reviews published
★★★★★
based on 126882 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I placed the order on September 2 we have reached September 18 and still nothing.
Emiliana A.
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Answer from Petit-Fernand
Dear customer, Thank you for taking the time to write a review. I hope in the meantime you have received your order, if not please contact us at [email protected] and we will find the most appropriate solution. Best regards ?, Alessio
1
/5
★☆☆☆☆
Order never received!
Marjorie
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Answer from Petit-Fernand
Hello Marjorie, We're really sorry that there was a problem with your order. If you have not already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day. Emma
1
/5
★☆☆☆☆
I received the labels: they are impossible to peel off. The others I had ordered two years ago were different, I don't know if it's a defect or if we changed something. With the cost they have and the waiting time, a real disappointment.
Alice L.
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Answer from Petit-Fernand
Dear customer, We are sorry to hear that the product did not live up to your expectations, I hope in the meantime you received the replacement of the defective batch. If not, please contact us immediately at [email protected]. Best regards, Alessio
1
/5
★☆☆☆☆
After several orders from my label with which I was satisfied, I recommended labels for the children's home and this time I was very, very disappointed because we can't remove the labels from the page without damaging them! I wouldn't recommend it again.
Laura S
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Answer from Petit-Fernand
Hello Laura We're really sorry that there was a problem with your order. We are doing our best to send you a complement to our quality standards. We apologize for the inconvenience. Have a nice day. Emma
1
/5
★☆☆☆☆
I never received my order
Guglielmina C.
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Answer from Petit-Fernand
Good morning, I hope in the meantime you have received your order. If not, please contact us at [email protected] and we will do our best to reach a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
Still have not received my order
Emily O.
Answer from Petit-Fernand
Hi I have replied to your email 🙂
1
/5
★☆☆☆☆
Satisfied after the first order I relied on your site again for the WEDDING. Well, tomorrow I get married and after 18 days still my order has not arrived and it gives me concluded in my history. I had asked for an explanation but the email was automatically generated and the number is not answered by anyone.
Silvia D.
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Answer from Petit-Fernand
Dear customer, Thank you for taking the time to write a review. We are sorry for the unpleasant experience you had with us. Please accept our sincere apologies. Please do not hesitate to contact us at [email protected] if you have not yet received your order. Best Regards ?, Alessio
1
/5
★☆☆☆☆
Still not received my order and received no response to my email of Tuesday!!!! Immense disappointment I will never recommend this site
Sylvie Montopoli
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Answer from Petit-Fernand
Hello Sylvie, We're really sorry that there was a problem with your order. We will do our best to get your labels to you as soon as possible. We apologize for the inconvenience. Have a nice day. Emma
1
/5
★☆☆☆☆
I never received my order and I haven't heard from customer service ...
Bianca Delgadinho
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Answer from Petit-Fernand
Hello Bianca, We apologize for the inconvenience and the delay in responding. Customer service will get back to you as soon as possible to propose a solution. We apologize for the inconvenience. Have a nice day. Emma
1
/5
★☆☆☆☆
I ordered the labels on 01/09 to date I have not received the product . A few days ago contacted customer service and am still waiting for a response.
Consuelo F.
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Answer from Petit-Fernand
Good morning, we apologize for the late reply, I hope you have already received your order. If not, please contact us at [email protected] and we will do our 100% in order to find a solution. Best regards, Alessio
1
/5
★☆☆☆☆
I would give it zero if possible. I placed the order on August 28 and it never arrived.
Carlot Caldes Rodriguez
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I did not receive sticky labels
Lamia El Hanebli
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Answer from Petit-Fernand
Hello Lamia, I can understand your disappointment, but you ordered iron-on labels and not self-adhesive ones. Our customer service team will be happy to help you make the right choice. We apologize for the inconvenience. Emma
1
/5
★☆☆☆☆
I have not received my order. Impossible to reach them on the phone and they don't reply to emails or reply very late. Very disappointed!
Z.
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Answer from Petit-Fernand
Hello Madam, We apologize for the inconvenience and the delay in responding. Customer service will get back to you as soon as possible to propose a solution. We apologize for the inconvenience. Have a nice day. Emma
1
/5
★☆☆☆☆
It's not the 1st time I've ordered for my children's back to school, but it's the 1st time I've never received the order. It's been several days since I placed my order online. How can I receive it or get my money back?
Mareon
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Answer from Petit-Fernand
Hello Marion, We're really sorry that there was a problem with your order. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day. Emma
1
/5
★☆☆☆☆
Delivery time too long.It said they would arrive in three GG but it took 15 .
Donatella D.
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Answer from Petit-Fernand
Dear customer, Thank you for purchasing from us, we are pleased. We are sorry for the delivery time Please accept our sincere apologies. Best regards ?, Alessio
1
/5
★☆☆☆☆
There's a spelling mistake in my son's name... I filed a complaint 2 weeks ago and never got a reply. In short, 25 dollars wasted and I still don't have a label for kindergarten.
Camille
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Answer from Petit-Fernand
Hello Camille, We're sorry to hear about the problem with your order. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Have a nice day. Emma
1
/5
★☆☆☆☆
Very expensive for what they offer!
Maria
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Answer from Petit-Fernand
Good morning, Thank you for your message and we are sorry that our prices are not to your liking. These are set in proportion to the quality of the product, in order to offer the customer the best possible experience. Have a nice day, Maialen
1
/5
★☆☆☆☆
I ordered the labels on x end of August, on the 30th they shipped and as of today September 18, they still have not arrived, on Monday my son starts kindergarten and I have not been able to label anything!!!! Day September 14, customer service, after my complaint about non-delivery, tells me that they will send the labels back to print and resend! I hope they arrive soon, but more importantly they will arrive!!!! Very disappointed .
Emanuela ^.
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Answer from Petit-Fernand
Dear customer, Thank you for purchasing from us, we are pleased. We are sorry for the delivery time Please accept our sincere apologies. Best regards ?, Alessio
1
/5
★☆☆☆☆
The labels peel off one by one after washing!
Celine Heyman
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Answer from Petit-Fernand
Hello CĂ©line, We're sorry to hear about the problem with your labels. We can confirm that the labels are resistant to machine washing and drying. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can suggest a solution. Have a nice day! Emma
1
/5
★☆☆☆☆
Order never received, I sent a message and never received an answer, I would not recommend you ...
Vanessa MĂ©chin
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Answer from Petit-Fernand
Hello Vanessa, We apologize for the inconvenience and the delay in responding. Customer service will get back to you as soon as possible to propose a solution. We apologize for the inconvenience. Have a nice day. Emma
1
/5
★☆☆☆☆
Order not received and no response from customer service. Site not serious to flee
MarionÂ’
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Answer from Petit-Fernand
Hello Marion, We apologize for the inconvenience and the delay in responding. Customer service will get back to you as soon as possible to propose a solution. We apologize for the inconvenience. Have a nice day. Emma
1
/5
★☆☆☆☆
Order placed on 02/09/21, still being prepared after more than two weeks. The telephone is unavailable, there is an automatic reply to emails but no return, the contact form is not sent, in short, no customer service. I'm very disappointed and I'm obviously not the only one.
Mg
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Answer from Petit-Fernand
Hello Marion, We apologize for the inconvenience and the delay in responding. Customer service will get back to you as soon as possible to propose a solution. We apologize for the inconvenience. Have a nice day. Emma
1
/5
★☆☆☆☆
No customer service follow-up
Clémence
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Answer from Petit-Fernand
Hello Clémence, We apologize for the inconvenience. Customer service has proposed a solution. Your labels left on the 22nd. You should receive them shortly. Please do not hesitate to contact customer service if this is not the case. We apologize for the inconvenience. Have a nice day. Emma
1
/5
★☆☆☆☆
The labels come off and I find them all over my washing machine and other clothes.
Asenet Bucas
Translated review
Answer from Petit-Fernand
Hello, We're sorry to hear about the problem with your labels. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Have a nice day. Emma
1
/5
★☆☆☆☆
Never received my items and still waiting for them to get back to me by email . Absolutely gutted that Ive not received them for my son!!!
Hannah Bevan
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Answer from Petit-Fernand
Hello Hannah, We apologize for the inconvenience. Customer service has proposed a solution. Your labels left on the 21st. You should receive them shortly. Please do not hesitate to contact our customer service department if this is not the case. Our apologies for the inconvenience. Have a nice day. Emma
1
/5
★☆☆☆☆
I don't receive the package, customer service the only response they give me is that it turns out delivered. They choose the carrier for delivery and no signature is required for delivery. It is my problem, though, and they do not respond to it
Eleonora G.
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Answer from Petit-Fernand
Dear customer, Thank you for taking the time to write a review. I hope in the meantime you have received your order, if not please contact us at [email protected] and we will find the most appropriate solution. Best regards ?, Alessio
1
/5
★☆☆☆☆
Order never received
Ingrid Danton
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Answer from Petit-Fernand
Hi Ingrid We're really sorry that there was a problem with your order. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day. Emma
1
/5
★☆☆☆☆
It is a real scam. They advertise on their website that the stickers will be ready in 48 hours and it's been more than ten days and I still haven't received the order. Not only that, but after a complaint by mail, since they don't answer the customer service phone, they ask me again for the payment. After sending them the proof of payment of my order, they have not answered me again. It is a scam. A real disgrace. I advise customers not to buy from this lousy store. I am going to file a complaint with the Consumer Affairs Department so that they do not continue to rip people off.
Isabel Hernandez IbaÑez
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Answer from Petit-Fernand
Good morning, We apologize for the delay generated by the transport agency. Unfortunately, although our orders are manufactured in 48H, Correos has its own delivery times, i.e. from 2 to 10 working days, which we must respect meticulously for any claim. Have a nice day, Maialen
1
/5
★☆☆☆☆
I paid for the order in August and never received it....don't judge the quality because I haven't seen anything I ordered.
Angela L.
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Answer from Petit-Fernand
Dear Angela, In the meantime we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
Still nothing received to date!
Claudia Urbany
Translated review
Answer from Petit-Fernand
Hello Claudia We apologize for the inconvenience. Customer service has proposed a solution. Your labels went out today. You should receive them shortly. Please do not hesitate to contact our customer service if this is not the case. We apologize for the inconvenience. Have a nice day. Emma