/10
★★★★★
based on 126882 reviews published
★★★★★
based on 126882 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Hello I ordered labels on Thursday, September 2 I took the shipment Chronopost hoping to receive them quickly (Saturday 4 or Monday 6) but I received them only Friday10, I spent almost 10 for nothing, I hope to get a refund! Sincerely Beatrice DURBESSON
Béatrice
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Answer from Petit-Fernand
Hello Béatrice, We're really sorry that there was a problem with your order. It left our workshop the next day. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day. Emma
1
/5
★☆☆☆☆
I still have not received my order..I am waiting to be able to give an opinion..I can only say that it is a long wait ...
Lucia F.
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Answer from Petit-Fernand
Good morning, I hope in the meantime you have received your order. If not, please contact us at [email protected] and we will do our best to reach a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
Shameful. From August 18 that I ordered the labels, to today September 18 still nothing has arrived. Payment in advance, order is not traceable. say 2/3 business days and then at the time of purchase 10 days due to no fault of yours. Non-existent customer service? Always answered by a computer! You people are disgraceful! Scamming People like this. Shame on you!
Arianna
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Answer from Petit-Fernand
Dear customer, Thank you for taking the time to write a review. I hope in the meantime you have received your order, if not, please contact us at [email protected] and we will find the most appropriate solution. Best regards ?, Alessio
1
/5
★☆☆☆☆
I have not received my order
Sabrina Lucas
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Answer from Petit-Fernand
Hello Sabrina We're sorry to hear about the problem with your order. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Have a nice day. Emma
1
/5
★☆☆☆☆
Unfortunately, I was delivered a water bottle with the wrong printed name. I have sent two emails and have not heard back. I also tried to contact them by phone but to no avail.
Dajana C.
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Answer from Petit-Fernand
Dear customer, Thank you for taking the time to write a review. I hope in the meantime you have received your order, if not please contact us at [email protected] and we will find the most appropriate solution. Best regards ?, Alessio
1
/5
★☆☆☆☆
The labels ordered AND PAID for never arrived. You have no customer service and no one responds to emails. You really deserve insulting comments.
Francesca P.
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Answer from Petit-Fernand
Dear Francesca, In the meantime we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
Very bad . Ordered labels twice and after a month they never arrived . They keep sending me the usual apology message ,but the order is missing .
Annarosa M.
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Answer from Petit-Fernand
Dear customer, Thank you for taking the time to write a review. I hope in the meantime you have received your order, if not please contact us at [email protected] and we will find the most appropriate solution. Best regards ?, Alessio
1
/5
★☆☆☆☆
At the moment it hasn't arrived yet and it's been 16 days since I ordered, it's been 3 years since I've ordered labels and it had never happened hopefully they will arrive since school has already started
Silvia B.
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Answer from Petit-Fernand
Good morning, I hope in the meantime you have received your order. If not, please contact us at [email protected] and we will do our best to come to a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
Order never received. No response to my numerous e-mails. No refund received. In short, I regret having ordered!
Khadija Lucien
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Answer from Petit-Fernand
Hello, we are sorry for the delay in responding, we have received many requests in the last period. If you haven't already received a solution to your problem, please don't hesitate to contact us at [email protected],?Merci for your understanding. Have a nice day. Alessio
1
/5
★☆☆☆☆
I placed an order on September 5th for two personalized lunch boxes and it is now September 17th and they still haven't arrived. I just send an email to see if someone tells me when they will arrive and no one answers. I have ordered other times and very well but I think this has been the last. And that if I receive the order some day but they have also charged it. Very bad....
Marta
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
Arrived incredibly late
Silvia S.
Answer from Petit-Fernand
Hi I am really sorry it took a while to get to you 🙁
1
/5
★☆☆☆☆
Hello Knowing that I still have not received my order I can not say what I think. Thank you
M. Le Bihan Cynthia
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Answer from Petit-Fernand
Hello, We are very sorry to hear that you have not yet received your order. If you have not already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
I still have not received the order after being charged for it and I have been waiting 3 weeks and nothing.
Belinda Cortes
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
Very bad everything.... never received the order. Congratulations on the seriousness
Francesca A.
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Answer from Petit-Fernand
Dear customer, Thank you for taking the time to write a review. We are sorry for the unpleasant experience you had with us. I hope in the meantime you have received your order, if not please contact us at [email protected] Best Regards ?, Alessio
1
/5
★☆☆☆☆
Spelling error on my daughter's name on my order
Nabila Mze Said
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Answer from Petit-Fernand
Hello,? We are very sorry to hear that your order did not meet our expectations. If you have not already sent a message to customer service, please contact us by email: [email protected], and a photo of the item, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
I ordered the labels in early September and. I still haven't gotten them, I'm sending the baby to kindergarten without labels... there's no telling where these labels are, there's at this point never getting them to me. My friend ordered them several days after I did and after exactly 10 days they arrived to her
Ambra A.
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Answer from Petit-Fernand
Dear customer, meanwhile we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
Very disappointed... whether it's thermo-adhesive labels or other labels for clothes, 1st wash: gone. It's not the 1st time I've used labels like these.
Cécilia Métais Gamet
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Answer from Petit-Fernand
We're sorry to hear that your labels are coming off. This is not normal. I can confirm that iron-on labels and self-adhesive labels for objects should be perfectly resistant to machine washing and drying. It is essential that your iron is at maximum temperature and that you press firmly when applying (and without moving). You can apply these tips to labels that are already stuck on. I hope these tips will help you make the most of our products. If you have any questions, please contact our customer service department: [email protected]. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
I'm very disappointed by the quality of the labels, which are aesthetically pleasing but don't wash well... I've been ordering your back-to-school labels for at least 3 years now, and I've never had a problem until now. I wouldn't recommend them at all because the quality is not the same anymore.
Marion L.
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Answer from Petit-Fernand
Hello, we're sorry to hear that your labels are coming unstuck. I can confirm that iron-on labels should be perfectly resistant to machine washing and drying. Could you please email your order number to [email protected], so that I can find a solution. Have a nice day.
1
/5
★☆☆☆☆
Poor service. I still have not received the labels ordered in early September.I will not order with you again.
Francesca B.
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Answer from Petit-Fernand
Good morning, I hope in the meantime you have received your order. If not, please contact us at [email protected] and we will do our best to reach a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
I still haven't received my order which has lasted over 3 weeks soon 4 now on the weekend!!!!
Tugba Abiz
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Answer from Petit-Fernand
Hello, We're really sorry that there was a problem with your order. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
Bad experience after I paid for my order I'm still waiting for it to arrive I think that speaks for itself.
Monnou
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Answer from Petit-Fernand
Hello, We are sorry for the delay in delivery... If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
I've already placed an order with you and so far I've received nothing and on top of that you've made a direct debit from my account. I'm too disappointed with you.
Marwa Knis
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Answer from Petit-Fernand
Hello, We are very sorry that there was a problem with your order. There may have been a problem with the post office. Please send an email to [email protected] with your order number, so that I can find a solution. Thank you in advance and sorry again for the inconvenience. Alessio
1
/5
★☆☆☆☆
Still haven't received my order after 15 days. Could not contact you by phone
Shauni Bets
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Answer from Petit-Fernand
Hello, We're very sorry about the disappointing experience with your order. If you have not already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Our apologies again. Have a nice day? Alessio
1
/5
★☆☆☆☆
Labels not received... And I'm still waiting to hear back from customer service!!!!
Hed
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Answer from Petit-Fernand
Hello, We're really sorry that there was a problem with your order. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
Never received my package
Denis
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Answer from Petit-Fernand
Hello, We are very sorry that there was a problem with your order. There may have been a problem with the post office. Please send an email to [email protected] with your order number, so that I can find a solution. Thank you in advance and sorry again for the inconvenience. Alessio
1
/5
★☆☆☆☆
Hello, I've ordered from the site several times and never had any problems until now. My last order had a printing defect, the labels were impossible to remove from their backing, as if the outline had not been sufficiently "cut". When I finally managed to peel off a label, it was folded, with a piece of "transparent tape" added to the side: a catastrophe! I tell myself it's no big deal, the service department will surely find a solution, and then I'm in for a big surprise: there's no phone number! So I sent an e-mail, but to date I've had no reply, it's not serious at all, especially as it was urgent for the start of the new school year. Anyway, if there's no fault, it's still expensive for what it is but at least it's practical. If there's a problem, too bad for you!
Dremy
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Answer from Petit-Fernand
Hello,? We are sorry for the delay in responding, we have received many requests in the last period. Your order arrived partially defective. If you have not already received a solution to your problem, please do not hesitate to contact us at [email protected]. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
I placed an order on 31/08/2021 and still haven't received anything despite several emails sent to customer service (it's now 17/09/2021). I find myself with 40 labels with my son's name on them ... that's if the order was really placed! no telephone to reach an advisor and my son finds himself with lost or stolen things at school because there are no labels. I'm extremely disappointed and hope to get a return one day.
Anais Dumas
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Answer from Petit-Fernand
Hello, We're very sorry about the disappointing experience with your order. If you have not already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
Disappointed with the heat-seal labels: they don't stick.
Laura Marjollet
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Answer from Petit-Fernand
Hello, we're really sorry that your labels are coming off. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can suggest a solution. Thank you for your understanding. Have a nice day... Alessio.
1
/5
★☆☆☆☆
I never received my order ????
Teresa Ragusa
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Answer from Petit-Fernand
Hello, We're really sorry that there was a problem with your shipment. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
Peels off after 1st wash, disappointed considering the time it took me to mark all my child's clothes for boarding school.
Gejuma
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Answer from Petit-Fernand
Hello, we're sorry to hear that your labels are coming unstuck, but this is not normal. Please contact us by email if you have not already done so: [email protected], specifying your order number, so that we can suggest a solution. Thank you for your understanding. Have a nice day. Alessio