Reviews Petit-Fernand

The 1st kit I ordered was badly printed... so I signedale6ey the site sent me back a 2nd free kit (better printing, but very average on the sides). Decueque the self-adhesive clothing labels can only be put on the fabric labels and not on the textile itself.

I asked to put a happy birthday message on my order of cans and it wasn't done. When I opened the package there was nothing mentioned about it.

I ordered 70 adhesive labels for my daughter's first day at school on August 4th. 10 arrived in a letter today. I can't tell whether the rest will arrive, as it came by letter without tracking. I now have to label my daughter's documents differently. I certainly won't be ordering a second time. I am very disappointed.

I'm used to your labels, but I'm disappointed with the latest delivery... Labels badly cut and difficult to detach...

I was very happy with the products when I received them: a gourd, a pouch and labels for clothes. I ordered them for my daughter's first day of school. After only a few days, the gourd slipped out of my 3-year-old daughter's hands and fell to the ground. It's badly damaged and the paint is peeling. I'm disappointed by the quality and will probably buy another one for the new school year. It's a shame.

We have ordered clothing labels before from Petit Fernand and we were very happy with them. Petit Fernand appear to have changed the process or the supplier and the new labels are horrible. They are now covered with some kind of film and it is extremely difficult to remove them from the book they come in. Please go back to how they were because this new shiny film is a real nightmare. **UPDATE** Thank you for coming back to us so promptly. We will reach out directly to the customer service team.

Unfortunately, a part was missing from the order, which has not yet been delivered (order was on 12.07.) The actual delivery took quite a long time and the link sent to track the delivery did not work (probably because the products come to France). Therefore only 3 stars. However, customer service responded quickly, friendly and adequately to inquiries and the complaint. The quality of the products (label stickers, drinking bottle and lunch box) is good as described. I have not yet tried whether the label stickers can withstand a wash cycle. Addendum from 18.08.: the missing part has still not been delivered.

The labels don't stick very well...even on heat-resistant fabrics...

Fast delivery. Average quality, however. The little canvas bag washed out in the first wash. And poor customer service.

The gourd's lid broke on first impact. And yet it didn't fall off at all. The rest is as I expected

Hello, I have been ordering for several years now. I have always been satisfied. This year, the order was received promptly as usual. However, the quality of the stickers is not good, they are very difficult to remove from the original backing and are already a little damaged even before I stick them on the objects. In a word, disappointed!

The stickers look great and, so far, have held up really well. However, it is a disaster to get the stickers out of the booklet without them creasing or breaking....

Here I can agree with some of the customers. It simply takes far too long, it's better to order here within Germany. Ordered on 29.07. and we are still waiting. I can't find a supplier where the tracking number is known under the tracking number sent. It might have made sense to send a tracking link to the customer rather than just a number. We can't say anything about the sticker quality yet.

Good service. Too bad there are shipping costs when I seem to have seen "free shipping".

Everything great but the order takes a long time to arrive.

A service that unfortunately can't meet the delivery times advertised on the site, and which sends out a three-day warning by e-mail once the order has been placed. It's a real shame. I live abroad and was passing through France, so I had arranged to receive these labels on time. But now I'm left with nothing because the order had to be cancelled, as the service didn't clearly give me the new delivery date. The refund was made and the after-sales service was reactive on this point, but that didn't solve the problem. Having been warned too late, I was unable to order elsewhere. So back to school without personalized labels. A big disappointment for my children who had spent time with me to personalize their labels. It would be enough to announce other deadlines, even temporarily, on the site to avoid disappointment. Reading the reviews now, I can see that I'm not the first and that this problem dates back a long way. The postal services can't be solely responsible. It's up to the site to be transparent and honest, but also to react and anticipate overcharges. No hard feelings and see you next time!

The labels are very difficult to remove from the backing film and then tear.

Received the bad labels I'm waiting for the new ones. To see if the delivery is fast, it's already been 15 days.

I have placed several orders and it would be great if you could separate the "sticker booklets" by name individually. Or at least inform the customer that you are going to unify all the stickers in a single booklet (at no time is informed and I have sent emails to send them to me separately and still I have received all the stickers together in a single booklet). For example: if you order stickers for Jose, Carlos, Ana, Paula, Silvia and Felix, you don't know how they are going to arrive. You don't know how they will arrive (probably all together as they have arrived to me on all occasions). The best thing would be to have a booklet of stickers for each child; one with all the stickers for Jose, another with those of Carlos, another with those of Ana, and so on with those of all of them. I have bought them as gifts for several people and I have always had to tear the booklets, spoiling the detail (and leaving a very ugly presentation of the article). It would be great if you could inform the customer about how it will be sent or ask if the customer wants them separately, together (for example boys in one booklet and girls in another) or if they are indifferent (with an example to make it clear).

I ordered all the stickers in the same color but then in the confirmation email they were listed differently. I didn't notice and that's how they arrived, green with light yellow lettering.

Most of the labels are poorly cut and the unfilled white tip is visible and looks a bit ugly.

Customized water bottle. Opened the spout cap twice and it's already broken. Disappointed by the quality of the stopper. Otherwise, the stainless-steel bottle is well insulated, especially in hot weather.

The labels arrived more than 2 weeks after the order... that's a long time. Too long! The self-adhesive labels for objects are nice and effective. The ones for clothes are less resistant than I thought (they came off a little in the wash). The iron-on ones, well, I didn't get a chance to try them out, since they arrived after my son left for camp...

Great value for money

I would have expected more for the price. 3 labels have already warped during ironing.

I have placed several orders on this site and have always been satisfied until this latest one. The labels come off after the 1st wash...

Hello, I've been using your labels for a few years now and have been very satisfied every time. After my daughter returned from scout camps this year, I washed her laundry normally at 40° and all the iron-on or adhesive labels for textiles came off and remained in the drum of my machine. I don't know why. I like your products, this is the first time in 4 years that I've had this problem.

I am very disappointed, I have been ordering from you for 3 years. But this is my 1st disappointment. The labels are much smaller than before (self-adhesive labels for clothes) and of course the price is the same, I really feel like I've been had ... I find this really disappointing

Very happy, order received quickly. But the labels are difficult to peel off, so I lost half of them, and the labels were corned when I tried to peel them off. Too bad

Very long delivery time, possibly due to corona? The stickers are very nice, but very difficult to get off the foil as it wasn't punched out properly. So it was quite a fiddly job

Label to be redone because the background chosen with the writing on my computer was very pretty but once received disappointment name not very visible ... despite contact with customer service no commercial gesture made ... Disappointing, even though I was very satisfied with the site and the products. Too bad I'm going to turn to another site.

The labels are very pretty for the objects very well but for the clothing labels they do not hold up in the wash..so I am obliged to mark everything with indelible pen...I have a steam iron (which I use well without steam) max temperature the time indicated... despite this it does not hold up.

The service has always been great but on this last order they only sent me half of the order. This time I am not happy. But they have shown me that they are very customer friendly. I just received what I was missing and they sent me extra labels with the second shipment. We can all make mistakes, just learn from them. Thank you very much.

The labels are fine, I have not yet put them on my clothes, the only downside is that it took a long time to arrive and I had to send a few emails, but it was soon solved.

The labels are of very good quality! However, some of the labels only have the first name written on them. This was not specified when I ordered.... On some materials, the iron-on labels have already peeled off...

Hello Yes disappointed I had a weekend to change the color on a bag and they say that is not possible. It's a pity that you wrote before, knowing that you don't work on weekends.

The labels peel off very badly!

Usually happy with my orders, this time I'm disappointed with the customizable fabric bags. They shrank despite the washing instructions and I don't think the price matches the quality. It's a shame.

2 euros for follow-up is useless

It's difficult to remove the residual film from the small labels during gluing, I didn't remember this difficulty last time.