/10
★★★★★
based on 126882 reviews published
★★★★★
based on 126882 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I never received my order
Nollim Florence
Translated review
Answer from Petit-Fernand
Hello, We're really sorry that there was a problem with your order. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
Arrived late and had to buy them elsewhere.I will ask for refund
Nicola L.
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Answer from Petit-Fernand
Dear customer, Thank you for taking the time to write a review. We are sorry for the unpleasant experience you had with us. Please accept our deepest apologies. Best regards ?, Alessio
1
/5
★☆☆☆☆
I ordered on September 1st and was given a 48 hour delivery time. Here we are on September 17th and I still haven't received anything.
Jessica R
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Answer from Petit-Fernand
Thank you very much, your feedback is very important and we take into account all these opinions to improve our service year after year. We are sorry that this experience was disappointing but know that we have set up express delivery, however our manufacturing times have always been 48h (and not 48h delivery) Hoping that you are satisfied with your order. Please do not hesitate to contact us at [email protected]. Good day, Alessio
1
/5
★☆☆☆☆
Hello I was offered to pay more to receive it faster but it took 5 days before I was notified that I was delivered but when I went to check I could only find that they have never been delivered. So I'm more than disappointed, it's a scam!
Donia Briki
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Answer from Petit-Fernand
Hello,? We apologize for the delay in delivery. Please accept our sincere apologies? Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
Order after 10 days still not arrived and no one responds ! The child has already started school and the labels ??????????????
Maria G.
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Answer from Petit-Fernand
Good morning, we apologize for the late reply, I hope you have already received your order. If not, please contact us at [email protected] and we will do our 100% in order to find a solution. Best regards, Alessio
1
/5
★☆☆☆☆
I have not received my order
Tatiana Garcia
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
Package arrived a little late, but arrived. The delay was because of the Italian doors
Laura L.
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Answer from Petit-Fernand
Dear customer, meanwhile we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
As I regret having ordered with you, and not having read the reviews of other people affected. Order arrived incomplete, apart from taking a long time. There is no way to get in touch with you, we have been writing to you and we only got an autoresponder. Your phone does not work. The answer that you are sorry for what happened is not enough for me, I want the person responsible for this mess to contact you urgently. order number 2000791033 I will put this review in copy every day in case it is necessary. Today I received the second shipment with the missing parts. It has been 20 days since I bought them. The same day they have contacted me making the record that you have to arrive and that has been sent separately. I will not order more here because it seems that it is a ghost company and there are no humans behind it. Regards
Yana Arslanova
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Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused. Unfortunately, during the high season this kind of problems usually occur. Have a nice day, Maialen
1
/5
★☆☆☆☆
Unfortunately, the shipment was not successful. The product ordered (and duly paid for) never arrived at its destination.
Denise R.
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Answer from Petit-Fernand
Good morning, I hope in the meantime you have received your order. If not, please contact us at [email protected] and we will do our best to reach a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
I'm still waiting for my order after 14 days and no one has let me know anything yet
Rachele S.
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Answer from Petit-Fernand
Dear Rachel, In the meantime we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
I never received (after 3 weeks) the order despite urging. Very bad delivery service.
Silvia R.
Translated review
Answer from Petit-Fernand
Dear Silvia, in the meantime we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
I placed the order on Sept. 1 and until today nothing has arrived yet.??????
Tatiana C.
Translated review
Answer from Petit-Fernand
Good morning, we apologize for the late reply, I hope you have already received your order. If not, please contact us at [email protected] and we will do our 100% in order to find a solution. Best regards, Alessio
1
/5
★☆☆☆☆
Ordered and never arrived.
Bledar Z.
Translated review
Answer from Petit-Fernand
Good morning, I hope in the meantime you have received it. If not, please contact us at [email protected] and we will do our best to come to a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
What order? It disappeared -- never received. Bad service.
Alessandra S.
Translated review
Answer from Petit-Fernand
Dear Alessandra, in the meantime we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
I never received the order
Chaxiraxi De Armas Hernandez
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. I confirm however that your order was successfully refunded according to your request. Have a nice day, Maialen
1
/5
★☆☆☆☆
I have not yet received the goods ordered
Deanna P.
Translated review
Answer from Petit-Fernand
Good morning, we apologize for the late reply, I hope you have already received your order. If not, please contact us at [email protected] and we will do our 100% in order to find a solution. Best regards, Alessio
1
/5
★☆☆☆☆
Never received my order
Claudia
Translated review
Answer from Petit-Fernand
Dear customer, meanwhile we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
They said it would take 2-10 business days and it took 14. I had to bring all the school supplies marked with markers. When they finally arrived they were of no use to me. I will not buy from them again. The customer service is also very bad, they don't give you any solutions.
Isabel
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Have a nice day, Maialen
1
/5
★☆☆☆☆
Hotmelt labels peel off after the first wash, it is a waste of money.
Noelia Sánchez
Translated review
Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused. Indeed, it is not normal for the labels to peel off, it must be a defective batch. In order to be able to help you, please send us some photos of the defective labels, if you have not already done so, to our email address [email protected]. Have a nice day, Maialen
1
/5
★☆☆☆☆
Order did not arrive
Sandra Hernandez
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. I confirm however that your order was successfully refunded according to your request. Have a nice day, Maialen
1
/5
★☆☆☆☆
I have not received my order since August 12.
Rebeca Llopis Zuñiga
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I have not received any news about the order and it has been more than 20 days since I placed it.
Helena Casado
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
It has been almost a month since I placed the order and I have not received it yet.
Maria Jose Carrasco Corrales
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
My order was placed on September 2 and arrived on September 12.
Florence Girard
Translated review
Answer from Petit-Fernand
Hello,? We are very sorry that there was a problem with your order. There may have been a problem with the post office. Please send an email to [email protected] with your order number, so that I can find a solution. Thank you in advance and sorry again for the inconvenience. Alessio
1
/5
★☆☆☆☆
Keep sending reminder to leave rating but I haven't received my goods yet
Michelle F.
Answer from Petit-Fernand
Hello I am sorry you haven't receive your order. I have sent you an email. Xia
1
/5
★☆☆☆☆
I placed an order 1 month ago and I still have not received the order, I had good references but I don't know what happened this time. My order still hasn't arrived and I needed it for the start of school.
Anna Quirós Vicens
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I placed an order 25 days ago and it still hasn't arrived. The customer service tells me that they gave the order to the post office (la poste) and that I should have received it. The thing is, they still haven't given me any solution, 25 days later.
Ana R.
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I'm very disappointed because the first time I wash them, the thermo labels come off...
Celine
Translated review
Answer from Petit-Fernand
We're sorry to hear that your labels are coming unstuck. I can confirm that iron-on labels should be perfectly resistant to machine washing and drying. Could you please email your order number to [email protected], so that I can find a solution. Have a nice day.
1
/5
★☆☆☆☆
The delivery has not arrived. But, the money was transferred back, and has also arrived. I would order again at any time!
Kundin
Translated review
Answer from Petit-Fernand
We are sorry that you had problems with the delivery. Please accept our apologies. Can you please confirm if you have received the refund?
1
/5
★☆☆☆☆
I bought some items on August 24 and today, September 16, they still have not arrived. I was told that they would resend the order.... Let's see how long it takes! They also say it is priority mail when it is not true. Any priority mail has a shipping number!
Ivet Busquets Molins
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen