/10
★★★★★
based on 126020 reviews published
★★★★★
based on 126020 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Order placed August 26 and still not received. Wrote email for information, no response
Chiara Z.
Translated review
Answer from Petit-Fernand
Good morning, we apologize for the late reply, I hope you have already received your order. If not, please contact us at [email protected] and we will do our 100% in order to find a solution. Best regards, Alessio
1
/5
★☆☆☆☆
I still have not received my package since 8/24.
Laura García Rodríguez
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. I confirm however that your order was successfully delivered at the beginning of September. Have a nice day, Maialen
1
/5
★☆☆☆☆
I have stuck the thermoadhesive labels following the instructions and in the first wash they have peeled off and are half stuck. They are very pretty but do not fulfill their function.
Marta
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Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused. Indeed, it is not normal for the labels to peel off, it must be a defective batch. I confirm that we have resent you a new batch free of charge ! Have a nice day, Maialen
1
/5
★☆☆☆☆
Unfortunately, I cannot give a positive review as I ordered the labels on August 30 and by the time school started, they still have not arrived! A real disappointment as I had to turn to something else at double expense.
Valentina
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Answer from Petit-Fernand
Dear Valentina, In the meantime we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
Order never arrived
Gina D.
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Answer from Petit-Fernand
Good morning, we apologize for the late reply, I hope you have already received your order. If not, please contact us at [email protected] and we will do our 100% in order to find a solution. Best regards, Alessio
1
/5
★☆☆☆☆
I have not received my order. Please contact me as soon as possible 607118934 I have already written an email and have not heard back. Order placed on 24 Aug. 2021 N°2000781641
Covadonga Soto
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
The order has not arrived for me
Arpaia A.
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Answer from Petit-Fernand
Dear customer, meanwhile we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
Change your shipping method. Tracking x all orders! Also for labels !!!!!!!
Laura B.
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Answer from Petit-Fernand
Dear customer, We thank you for your valuable advice. We hope that in the meantime you have received your order. If not, please contact us at [email protected] Sincerely ?, Alessio
1
/5
★☆☆☆☆
I placed The order on August 30 not only have I not received The order but I have not even heard from the service center
Simona S.
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Answer from Petit-Fernand
Good morning, we apologize for the late reply, I hope you have already received your order. If not, please contact us at [email protected] and we will do our 100% in order to find a solution. Best regards, Alessio
1
/5
★☆☆☆☆
Lousy service. I have been waiting 15 days for the labels and nothing. The answers to any query have the same pattern, they do not respond according to the case. Let's see when I get my order....
Silvia Morales
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Indeed, customer service responses are following the same pattern since there must be a certain homogeneity among workers, thus avoiding any kind of misunderstanding or favoritism towards customers. Have a nice day, Maialen
1
/5
★☆☆☆☆
I haven't received the labels and I've been waiting 1 week for a reply from customer service.
Jessica Parache-hamitouche
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Answer from Petit-Fernand
Hello Jessica, We're really sorry that there was a problem with your order. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day. Emma
1
/5
★☆☆☆☆
Labels arrived illegible with a totally different proportion from the order placed. Customer service that responds hiccupingly with an email every 3 days and still has not, despite photos sent, compensated for the damage. I understand that error can happen but you have to know how to fix it and so far nothing has been done
Bruna B.
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Answer from Petit-Fernand
Dear Bruna, Thank you for taking the time to write a review. We are sorry for the unpleasant experience you had with us. Please accept our deepest apologies. Best regards ?, Alessio
1
/5
★☆☆☆☆
I never received the goods but I paid
Samantha D.
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Answer from Petit-Fernand
Dear customer, meanwhile we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
Order never arrived and deplorable after-sales service. I had to contact him several times before he offered me a solution (refund or return). I'm very disappointed.
Laetitia
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Answer from Petit-Fernand
Hello Laeticia, We're very sorry that there was a problem with your order and for this disappointing experience. Your feedback is important to us as we take your opinions very seriously and I assure you that we will do our best to ensure that this does not happen again. Our apologies again. Have a nice day. Emma
1
/5
★☆☆☆☆
Still no order although I made it more than 15 days ago... Really disappointed...
Cindy Welsch
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Answer from Petit-Fernand
Hello Cindy, We're really sorry that there was a problem with your order. If you have not already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day. Emma
1
/5
★☆☆☆☆
First name illegible at the end, label peels off after the first wash or even before. Very disappointed
Virginie Sauvage
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Answer from Petit-Fernand
Hello Virginie, We're sorry to hear that your labels are coming unstuck. If you haven't already done so, please contact us by email: [email protected], specifying your order number, so that we can suggest a solution. Thank you for your understanding. Have a nice day. Emma
1
/5
★☆☆☆☆
Well, in my case I placed the order on 3/09/2021, they send me an e-mail on the 7th that my order is on its way and today the 15th I am still waiting. I send an e-mail to complain and they answer me in French, I say that if they receive a complaint in Spanish the answer has to be in Spanish. I will never order here again in my life, I am forever disappointed.
Anita Picazo Mundilla
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Answer from Petit-Fernand
Good morning, We apologize for the delay caused by the shipping agency. Unfortunately, Correos has its own delivery times, i.e. from 2 to 10 working days, which we must respect meticulously for any claim. Please, if you have not yet received it considering the dates, we ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
The stickers do not stick well, poor quality, and I placed two orders, only one of which arrived. The other one I am still waiting for it to arrive after many days of having made the purchase. I do not recommend it.
Claudia Carolina Rojas
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Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused. Indeed, it is not normal for the labels to peel off, it must be a defective batch. In order to be able to help you, please send us some photos of the defective labels, if you have not already done so, to our email address [email protected]. Have a nice day, Maialen
1
/5
★☆☆☆☆
The package never got to me and they keep replying with the same automated message
Alessia R.
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Answer from Petit-Fernand
Dear Alessia, in the meantime we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
I have not received my package yet
Silvia Vidal Ruiz
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I HAVE NOT YET RECEIVED THE LABELS OR EVEN FEEDBACK FROM THE CLEINTI SERVICE FOR THIS DISSERVICE.
Erika D.
Translated review
Answer from Petit-Fernand
Good morning, we apologize for the late reply, I hope you have already received your order. If not, please contact us at [email protected] and we will do our 100% in order to find a solution. Best regards, Alessio
1
/5
★☆☆☆☆
Fatal! After almost a month I still do not receive the order, I contact and receive no response I do not advise buying are informal.
Yo
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I am missing half of my order. I only received an envelope with labels for my son Axel. But none for my son Sam. I'm very disappointed, I order from you every year.
Nadege Domarle
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Answer from Petit-Fernand
Hello Nadege, We are very sorry that there was a problem with your children's order. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day. Emma
1
/5
★☆☆☆☆
No information on delivery time, despite the fact that it is written on the site that certain types of orders (over 70 or containing items such as water bottle, etc.) are retraceable, I wrote to customer service and immediately got a preset response that obviously doesn't help. If I had the option of paying a little more for reliable shipping (express courier with guaranteed, retraceable delivery) the problem would not be there. I regretted ordering labels from them that are important for the items my son uses at school.
Anna
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Answer from Petit-Fernand
Dear customer, Thank you for purchasing from us, we are pleased. We are sorry for the delivery time Please accept our sincere apologies. Best regards ?, Alessio
1
/5
★☆☆☆☆
Last year I bought the stickers and they were fine, but this year I bought them again and they are peeling off....
Nerea
Translated review
Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused. Indeed, it is not normal for the labels to peel off, it must be a defective batch. In order to be able to help you, please send us some photos of the defective labels, if you have not already done so, to our email address [email protected]. Have a nice day, Maialen
1
/5
★☆☆☆☆
I'm disappointed with the delivery time, because on the site it says 48 hours and unfortunately, I received more than 1 week later! especially since I've been a customer of yours for almost 10 years. I've never been disappointed, on the contrary, I regularly recommend you to my friends and family. now we're going to have to improve the delivery time.
Funda Ustel
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Answer from Petit-Fernand
Hello Madam, Thank you very much for your feedback. It is very important to us and we take it into account in order to improve our service year after year. We are sorry that this experience was disappointing but know that we have set up express delivery, however our manufacturing times have always been 48h (not 48h delivery) Hoping that you are satisfied with your order. We remain at your disposal at: [email protected]. Good day, Emma
1
/5
★☆☆☆☆
BEWARE!! these people charge you and do not send you the orders.
Gemma Gemita
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was shipped according to your request. Please, if you have not received it yet, considering the dates, we ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I have not received the package yet .order placed on August 29
Ylenia Z.
Translated review
Answer from Petit-Fernand
Good morning, we apologize for the late reply, I hope you have already received your order. If not, please contact us at [email protected] and we will do our 100% in order to find a solution. Best regards, Alessio
1
/5
★☆☆☆☆
Package never received. Sent message on messenger and no return
Floriane Embarck
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Answer from Petit-Fernand
Hello Floriane, We're sorry to hear about the problem with your order. There may have been a problem with the post office. Please send an email to [email protected] with your order number, so that I can find a solution. Thank you in advance and sorry again for the inconvenience. Emma
1
/5
★☆☆☆☆
I did not receive the order .
Deborah C.
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Answer from Petit-Fernand
Dear Deborah, In the meantime we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio