/10
★★★★★
based on 126879 reviews published
★★★★★
based on 126879 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I am missing half of my order. I only received an envelope with labels for my son Axel. But none for my son Sam. I'm very disappointed, I order from you every year.
Nadege Domarle
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Answer from Petit-Fernand
Hello Nadege, We are very sorry that there was a problem with your children's order. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day. Emma
1
/5
★☆☆☆☆
No information on delivery time, despite the fact that it is written on the site that certain types of orders (over 70 or containing items such as water bottle, etc.) are retraceable, I wrote to customer service and immediately got a preset response that obviously doesn't help. If I had the option of paying a little more for reliable shipping (express courier with guaranteed, retraceable delivery) the problem would not be there. I regretted ordering labels from them that are important for the items my son uses at school.
Anna
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Answer from Petit-Fernand
Dear customer, Thank you for purchasing from us, we are pleased. We are sorry for the delivery time Please accept our sincere apologies. Best regards ?, Alessio
1
/5
★☆☆☆☆
Last year I bought the stickers and they were fine, but this year I bought them again and they are peeling off....
Nerea
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Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused. Indeed, it is not normal for the labels to peel off, it must be a defective batch. In order to be able to help you, please send us some photos of the defective labels, if you have not already done so, to our email address [email protected]. Have a nice day, Maialen
1
/5
★☆☆☆☆
I'm disappointed with the delivery time, because on the site it says 48 hours and unfortunately, I received more than 1 week later! especially since I've been a customer of yours for almost 10 years. I've never been disappointed, on the contrary, I regularly recommend you to my friends and family. now we're going to have to improve the delivery time.
Funda Ustel
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Answer from Petit-Fernand
Hello Madam, Thank you very much for your feedback. It is very important to us and we take it into account in order to improve our service year after year. We are sorry that this experience was disappointing but know that we have set up express delivery, however our manufacturing times have always been 48h (not 48h delivery) Hoping that you are satisfied with your order. We remain at your disposal at: [email protected]. Good day, Emma
1
/5
★☆☆☆☆
BEWARE!! these people charge you and do not send you the orders.
Gemma Gemita
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was shipped according to your request. Please, if you have not received it yet, considering the dates, we ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I have not received the package yet .order placed on August 29
Ylenia Z.
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Answer from Petit-Fernand
Good morning, we apologize for the late reply, I hope you have already received your order. If not, please contact us at [email protected] and we will do our 100% in order to find a solution. Best regards, Alessio
1
/5
★☆☆☆☆
Package never received. Sent message on messenger and no return
Floriane Embarck
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Answer from Petit-Fernand
Hello Floriane, We're sorry to hear about the problem with your order. There may have been a problem with the post office. Please send an email to [email protected] with your order number, so that I can find a solution. Thank you in advance and sorry again for the inconvenience. Emma
1
/5
★☆☆☆☆
I did not receive the order .
Deborah C.
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Answer from Petit-Fernand
Dear Deborah, In the meantime we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
I placed the order on August 23 and today, September 15, I still have not received it. Their only reply was on the 7th that it was to arrive on September 9th, but since then they have not answered my emails. The same for both orders
Pmatani
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was shipped according to your request. Please, if you have not yet received it considering the dates, we ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I placed an order on August 23rd and to date I have not received it. I contact them and they tell me that they will find out but so far nothing. I don't know if I will receive the order or not. I hope they can solve it soon. On the web they don't give any information about the shipment.
Pmatani
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was shipped according to your request. Please, if you have not received it yet, considering the dates, we ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
At almost a month my order has not arrived I contacted customer service with no response
Eleonora B.
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Answer from Petit-Fernand
Good morning Eleonora, we apologize for the late reply, I hope you have already received your order. If not, please contact us at [email protected] and we will do our 100% in order to find a solution. Best regards, Alessio
1
/5
★☆☆☆☆
It took 15 days to reach me!!!!
María Gómez
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Answer from Petit-Fernand
Good morning, We apologize for the delay generated by the transport agency. Unfortunately, although our orders are manufactured in 48H, Correos has its own delivery times, i.e. from 2 to 10 working days, which we must respect meticulously for any claim. Have a nice day, Maialen
1
/5
★☆☆☆☆
Very bad! They take a long time and do not give any information about the tracking of the shipment that I am still waiting for.
Céline
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
Never received so I can't be satisfied or even very disappointed
Francine Challoy
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Answer from Petit-Fernand
Hello Francine, We're sorry to hear about the problem with your order. There may have been a problem with the post office. Please send an email to [email protected] with your order number, so that I can find a solution. Thank you in advance and sorry again for the inconvenience. Emma
1
/5
★☆☆☆☆
Order still not received awaiting response from customer service. Please proceed with the refund.
Gwendoline Rodriguez
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Answer from Petit-Fernand
Hello Gwendoline, We're really sorry that there was a problem with your order. Please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day. Emma
1
/5
★☆☆☆☆
Ordered 15 days before starting nursery for my baby and never received it.
Márcia Gouveia Pinto
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Answer from Petit-Fernand
Hello Màrcia, We're really sorry that there was a problem with your order. If you have not already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day. Emma
1
/5
★☆☆☆☆
I have not received my order yet
Miriam Morales
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was shipped according to your request. Please, if you have not received it yet, considering the dates, we ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
Disappointed label that comes off in the first wash, I don't recommend it at all.
Nabintou Traoré
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Answer from Petit-Fernand
Hello Nabintou, We're sorry to hear about the problem with your labels. I can confirm that they should be perfectly resistant to washing and drying. If this is not the case, it's not normal. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can suggest a solution. Have a nice day. Sophie
1
/5
★☆☆☆☆
I have not received my order yet
Nerea Sanchez
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was shipped according to your request. Please, if you have not yet received it considering the dates, we ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
The items are very good, excellent quality. But they arrived after the deadline and I could not use them for what I ordered them for. The customer service, nefarious. I contacted when I saw that they did not arrive, when they arrived I explained what happened and instead of apologizing they congratulated me for receiving them (now that I can not use them as I explained) I think they are making fun of the customer...
Client(e)
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Have a nice day, Maialen
1
/5
★☆☆☆☆
After almost a month .... So many emails.... And address changes.... I still haven't received my labels.... Bad experience
Anna C.
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Answer from Petit-Fernand
Dear customer, Thank you for taking the time to write a review. We are sorry for the unpleasant experience you had with us. Please accept our deepest apologies. Best regards ?, Alessio
1
/5
★☆☆☆☆
I can't give an opinion as I still haven't received my order ????????????
Marine
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Answer from Petit-Fernand
Hello Marine, We're really sorry about this inconvenience, it's not normal. In order to find a solution, please contact us by email (if you haven't already done so): [email protected], specifying your order number. Our apologies again, have a nice day. Emma
1
/5
★☆☆☆☆
Since August I have been waiting for the order, it has not arrived yet. And I have no contact phone number to see what is going on and to find a solution.
Miriam Lopez Penichet
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
Order never received pity I had recommended your service to many
Alessandra G.
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Answer from Petit-Fernand
Good morning Alessandra, we apologize for the late reply, I hope you have already received your order. If not, please contact us at [email protected] and we will do our 100% in order to find a solution. Best regards, Alessio
1
/5
★☆☆☆☆
It's a scam. i've been waiting more than a month and a half for the labels.
Encarna García Castell
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. I confirm however that your order was successfully refunded according to your request. Have a nice day, Maialen
1
/5
★☆☆☆☆
I have not yet received the product and we have already been in school for a week.
Remedios Repullo Sánchez
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I still have not received the order, after more than 20 days.
Javier Barreiro Domínguez
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was shipped according to your request. Please, if you have not received it yet, considering the dates, we ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
My daughter's school started and they haven't arrived yet, I couldn't mark her things.
Amador Capote
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
Lousy experience. I placed an order for 44, a personalized case and labels of all kinds, the labels never arrived nor did they give me a solution after communicating it to the company, of course they did not refund my money either. I do not recommend it.
Alícia Collado Gámez
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Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused. Unfortunately, during the high season this type of forgetfulness tends to occur. Please, if you have not yet received it considering the dates, we ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I have always trusted Petit-Fernand and have done well, but this time my order arrived 20 days late, making it impossible for me to make use of it. In addition, the delivery was made with a torn and wrinkled envelope.
Francisca Martínez
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Have a nice day, Maialen