/10
★★★★★
based on 126020 reviews published
★★★★★
based on 126020 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I haven't received my order since August 23rd and I haven't heard anything about my two sticker orders. I have to say that I love them and I have been ordering them for school for 4 years, as they are good and durable but this time they have not arrived at home and you have not told me anything via email. I hope I don't lose my money.
Tamara
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. I confirm however that your order was successfully refunded according to your request. Have a nice day, Maialen
1
/5
★☆☆☆☆
I did not receive any orders. Poor is also too much of a grade
Maria
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Answer from Petit-Fernand
Dear customer, Thank you for taking the time to write a review. We are sorry for the unpleasant experience you had with us. Please accept our deepest apologies. Best regards ?, Alessio
1
/5
★☆☆☆☆
I placed an order a month ago and it has not arrived, supposedly they would place another order without charging me. I haven't heard anything about it either. There is no tracking number or anything to know how the order is going.
Mariana
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I still have not received my order that I placed three weeks ago. I send emails and I get no response. They only resend me generic messages without answering me concretely to my claim. If it is impossible for my order to arrive, they will reimburse my money.
Carmen Benjumea
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
Labels not arrived.
Giovanni A.
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Answer from Petit-Fernand
Good morning, we apologize for the late reply, I hope you have already received your order. If not, please contact us at [email protected] and we will do our 100% in order to find a solution. Best regards, Alessio
1
/5
★☆☆☆☆
Despite having received an apology email through this channel following review, order of August 5, I still have not had any contact,despite having sent them 3 contact request emails as well. I am very sorry and although I have been fine in the past, I think the contact mode should change and is very bad.
Daniela C.
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Answer from Petit-Fernand
Dear customer, meanwhile we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
I ordered on August 28, it's September 14 and I haven't received anything. I had to label for the start of school everything otherwise. An order of 82 euros. Unacceptable.
Valentina G.
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Answer from Petit-Fernand
Good morning Valentina, we apologize for the late reply, I hope you have already received your order. If not, please contact us at [email protected] and we will do our 100% in order to find a solution. Best regards, Alessio
1
/5
★☆☆☆☆
Order never arrived... What a disappointment...
Federica
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Answer from Petit-Fernand
Good morning, we apologize for the late reply, I hope you have already received your order. If not, please contact us at [email protected] and we will do our 100% in order to find a solution. Best regards, Alessio
1
/5
★☆☆☆☆
I placed the order on August 23 and today, September 14 has not yet arrived see you
Federica S.
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Answer from Petit-Fernand
Dear Federica, in the meantime we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
The adhesive labels do not adhere well. I stuck them on markers and crayons and they all came off the next day.I will not repurchase them and do not recommend them. In my opinion over the years the quality of the products has deteriorated, I noticed this even on the labels to stick on clothes.
Elena G.
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Answer from Petit-Fernand
Good evening Elena, We are sorry to hear that the product did not meet your expectations, I hope in the meantime you received a new order. If not, please contact us immediately at [email protected]. Best regards, Alessio
1
/5
★☆☆☆☆
Very bad service...paid for things right away that never arrived
Francesca L.
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Answer from Petit-Fernand
Dear Francesca, In the meantime we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
I'm very disappointed. I still haven't received my order 1 1/2 months after placing it. In addition, last year it arrived late and all horny.
Bérangère Gautier
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Answer from Petit-Fernand
Hello Bérangère, We're really sorry about this inconvenience, it's not normal. In order to find a solution, please contact us by email (if you haven't already done so): [email protected], specifying your order number. Our apologies again, have a nice day. Sophie
1
/5
★☆☆☆☆
Package not received
Séverine Bielawski
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Answer from Petit-Fernand
Hello Séverine, We're really sorry for this inconvenience, it's not normal. In order to find a solution, please contact us by email (if you haven't already done so): [email protected], specifying your order number. Our apologies again, have a nice day. Sophie
1
/5
★☆☆☆☆
They made a mistake! I ordered unicorn medal with address and they sent me my la. The strongest thing Esq me respond to days and after telling me q they will remedy no case! As I do not respond I will take action and share by networks with messages of great! I am outraged
Laura Aroca Gonzalez
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Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused. Unfortunately, during the high season this kind of problems usually occur. I confirm however that the corresponding items were shipped free of charge as per your request. Have a nice day, Maialen
1
/5
★☆☆☆☆
The 48 hour deadline was not respected at all, I waited 10 days for my order.
Sarah
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Answer from Petit-Fernand
Hello Sarah, I understand your disappointment about the delivery time. The 48-hour manufacturing deadline was met on our side, since your order placed on August 29th was shipped on the 31st. On the other hand, there was a delay in shipping, which we can't do anything about. Thank you for taking the time to share your opinion with us. We are working hard to find new service providers for more reliable shipments. Thank you for your understanding. Sophie
1
/5
★☆☆☆☆
I do not recommend buying from this site. Twice (the second times I had given them another chance) , I did not get the goods I ordered.
Gioia B.
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Answer from Petit-Fernand
Good morning, we apologize for the late reply, I hope you have already received your order. If not, please contact us at [email protected] and we will do our 100% in order to find a solution. Best regards, Alessio
1
/5
★☆☆☆☆
Order arrived too late! Label no longer of any use to me! Disgusted
Alessandra Amar
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Answer from Petit-Fernand
Hello Alessandra, we are very sorry for the bad experience you had. Thank you for your understanding. Have a nice day. Sophie
1
/5
★☆☆☆☆
Didn't receive my order after more than 15 days
Bocquet
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Answer from Petit-Fernand
Hello, We're sorry to hear that you still haven't received your order. I see that it was placed on August 29 and shipped on August 31. The delivery time is not normal. Please contact us by email ([email protected]) so that we can suggest a solution. Have a nice day. Sophie.
1
/5
★☆☆☆☆
Delivery time, unfortunately not at all as stated. And zero goodwill.
Samira Z.
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Answer from Petit-Fernand
We are sorry to hear about your bad experience. We specify shipping within 48h. Delivery depends on Deutsche Post and may take a few days.
1
/5
★☆☆☆☆
The stickers arrived over three weeks later
Ina K.
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Answer from Petit-Fernand
We apologize for the long delivery time. It should not be this long.
1
/5
★☆☆☆☆
Order received on time, but disappointed with iron-on labels
Angelina Blaszak
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Answer from Petit-Fernand
Hello Angelina, We're very sorry to hear about the problem with your iron-on labels. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day. Sophie
1
/5
★☆☆☆☆
Delivery takes too long And I'm still waiting for my parcel ordered in August
Franche
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Answer from Petit-Fernand
Hello, We are sorry that there was a problem with your order. Thank you for your understanding. Have a nice day. Emma
1
/5
★☆☆☆☆
I have not yet received the goods ordered on August 30
Maria L.
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Answer from Petit-Fernand
Good evening Luisa, we apologize for the inconvenience, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
In the advertisement they tell you that it is dispatched in 24-48 hours, not that after dispatch, it will take 10 WORKING days (which in my case was 13) to arrive. That is, three weeks waiting.
Carol Bosch
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Answer from Petit-Fernand
Good morning, We apologize for the delay generated by the transport agency. Unfortunately, although our orders are manufactured in 48H, Correos has its own delivery times, i.e. from 2 to 10 working days, which we must respect meticulously for any claim. Have a nice day, Maialen
1
/5
★☆☆☆☆
Order never received
Alessia P.
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Answer from Petit-Fernand
Dear customer, meanwhile we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
My order never arrived.
Lucia Martinez Blazquez
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that we have contacted you several times via email in order to resend your order or to proceed to your refund. . Please, if you have not received it yet, considering the dates, we ask you to contact us! Have a nice day, Maialen
1
/5
★☆☆☆☆
Order arrived very late! Also wanted adhesive labels and got iron-on labels instead, which I can't do anything with. Please take care EXCHANGE EXCLUDED! So expensive and no exchange for a bit of paper! Do not recommend it, there are better alternatives on Amazon
Kaderc
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Answer from Petit-Fernand
We are sorry that you have to wait so long. The postal service can take up to 10 working days. Unfortunately, not all orders can be changed. If you ordered the iron-on labels but meant the stickers, we cannot change the program code.
1
/5
★☆☆☆☆
The delay, even if it was due to factors outside the company (couriers/postmen), causes harm to people like me who ordered them for school and, despite 2 weeks in advance, still have not received them.
Fabrizio C.
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Answer from Petit-Fernand
Good morning, we apologize for the inconvenience caused to you, I hope you have already received your order. If not, please contact us at [email protected] and we will do our 100% in order to find a solution. Best regards, Alessio
1
/5
★☆☆☆☆
I followed the instructions for putting on the clothing labels, but unfortunately they all come off the clothes, which is a real shame. The shoes, on the other hand, are fine.
France Mendes
Translated review
Answer from Petit-Fernand
Hello, I can understand your disappointment, this is not normal and should not have happened. Could you please email your order number to [email protected], so that I can find a solution. Thank you in advance and sorry again for this inconvenience. Sophie
1
/5
★☆☆☆☆
It's been a month since I ordered some stickers and I haven't received them nor have I received any response from them.
Montserrat Alcorlo
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen