/10
★★★★★
based on 125998 reviews published
★★★★★
based on 125998 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
The design is lovely and the service is great but the stick on labels do not withstand washing
Rita
Answer from Petit-Fernand
Dear Rita, thank you very much for your order with Petit Fernand UK! We are sorry to hear that you had a problem with your labels and just send you an e-mail to find a solution for you. We wish you a nice day and stay safe! Kindly, Marylin
2
/5
★★☆☆☆
I bought some self-adhesive clothing labels. Although I scrupulously followed the instructions on how to apply them and how long before washing, these labels, which are claimed to be machine-resistant to 40°, are already starting to peel off after just 1 wash at 30°.
Elodie Ayvasian
Translated review
Answer from Petit-Fernand
Hello, Thank you very much for your order Elodie! We're sorry you're having a problem with your labels. This is not normal, as all our labels are machine washable. We invite you to contact our customer service, so that we can help you and provide you with a suitable solution. Best regards, Marylin
2
/5
★★☆☆☆
The delivery was fast, therefore 2 stars. However, the ironing labels themselves state that they are only to be ironed on the care and instruction labels and not in the clothing itself, otherwise they will not survive washing! I don't know how big the care and instruction labels are in France? In Germany, your supplied iron-on labels will definitely not fit on them. If you had provided this information BEFORE ordering, that would have been desirable! I have just had another look on your website and there is nothing about this. On the contrary, the photos on your website show the iron-on labels in the middle of the clothing. For me, these iron-on labels are not useful, I could have saved myself the money!
Ines Z.
Translated review
Answer from Petit-Fernand
Hello Ines, thank you for your message and your feedback regarding our products. We are always working to improve the quality of our products and our website in order to avoid misunderstandings in the future. We wish you a nice day anyway and thank you again for your message. Best regards from France, Johanna
2
/5
★★☆☆☆
Quality getting worse and worse?
Emma Ricci
Translated review
Answer from Petit-Fernand
Hello, We are sorry that you perceive a decrease in quality. We work with trusted materials that we select with care. Our manufacturing in our Bordeaux workshops is checked with rigorous quality control. If, despite our efforts and vigilance, you have noticed a defect in your product, I invite you to write to our customer service department: [email protected] with a few photos to illustrate the problem so that we can suggest a solution. We wish you a very nice day. Marine
3
/5
★★★☆☆
I bought the iron on labels for my daughters school uniform. My daughter really enjoyed designing her labels and the site was really easy to use. Delivery was quick and the way the labels was packaged was lovely, instructions were also really easy to read. Unfortunately the labels have already started to peal off (they have been on for nearly 2 weeks) I doubt they will survive another wash. I'm disappointed because everything about the service was great its just a shame they haven't worked for us.
Sophie M.
Answer from Petit-Fernand
Dear Sophie, We thank you very much for ordering with Petit-Fernand UK, but sorry to hear that you had a problem with our labels. This is very unusual and we invite you to contact our customer service for help by e-mailing to: [email protected]. We wish you a wonderful day, kindly, Marylin.
2
/5
★★☆☆☆
The labels are very nice, and functional. I also got the customizable bags, but already after the first wash all the designs were ruined. I was a little disappointed.
Cristina M.
Translated review
Answer from Petit-Fernand
Dear Cristina, We are sorry if your bags were defective. For us, the quality of our products and customer satisfaction are a priority. Please write to us at customer service at [email protected] . You will see that we will find a solution. I wish you a good day! Roberto
3
/5
★★★☆☆
Good, I think it is very good but the delivery is very bad, since it takes a long time to arrive, otherwise very good and if the delivery is improved it would be great, thanks Inma.
Inma Vinagre
Translated review
Answer from Petit-Fernand
Good morning, Unfortunately, we are aware that many of you are experiencing delays in shipments.... We strive to find new and more reliable shipping solutions. We thank you for your trust and for sharing your opinion. See you soon, Marine
2
/5
★★☆☆☆
Shipping took too long.
Belén
Translated review
Answer from Petit-Fernand
Good morning, Unfortunately, we are aware that many of you are experiencing delays in shipments.... We strive to find new and more reliable shipping solutions. We thank you for your trust and for sharing your opinion. See you soon, Marine
3
/5
★★★☆☆
Nice stickers, but to make the patterns, you have to superimpose certain parts and it doesn't hold well. Regularly, some of them fall off and I don't even put them back on anymore. What's more, when it's light out, you can see all the overlapping and it doesn't look pretty. On the other hand, when it's dark outside, it looks great. Stickers tried: safari and construction equipment
Laetitia
Translated review
Answer from Petit-Fernand
Hi Laetitia, We're sorry that you're not completely satisfied with our repositionable stickers. There is indeed a slight transparency effect that appears when the different stickers are superimposed, which is visible in our product photos on the site. The material is relatively thin, making it easier for children to handle. We've taken your feedback into account and thank you for taking the time to share your experience with us. We wish you a nice day. Marine
3
/5
★★★☆☆
I bought a personalized mug. The service from this site is always very fast, as it is every time, with perfect packaging and home delivery in record time. The mug is of good quality but I'm disappointed by the design. The colors "smudge", it's not perfect. It's as if the transfer had been badly done. It's light, but I'm hesitating between 2 and 3 stars for this product.
Stéphanie
Translated review
Answer from Petit-Fernand
Hello, You've done the right thing in bringing this problem to our attention. The rendering you describe is not normal. We will ask our customer service department to contact you to find a solution. We wish you a nice day. Marine
3
/5
★★★☆☆
I received someone else's order, which can happen. So I contacted the platform, which promptly returned my order. I was expecting a commercial gesture to compensate me because the labels were for a christening and I received them late!
Sarah Bkr
Translated review
Answer from Petit-Fernand
Hello, We apologize for the inconvenience. Have a nice day, Alexandre
3
/5
★★★☆☆
I have not rated all the stars because the delivery times of the product in Europe should be improved. Usually, they are not usually 48h. The quality of the labels has changed compared to some time ago, the paper is thinner and the presentation is simpler.
Laura
Translated review
Answer from Petit-Fernand
Hello Laura, Thank you very much for your comment and your request ? We are working hard to improve delivery times, and we hope to propose solutions very soon! I remain at your disposal for any further information and it will be a pleasure to help you, have a nice day! ?? Sarah
3
/5
★★★☆☆
Very nice labels, but they don't hold very well on clothes.
Invité
Translated review
Answer from Petit-Fernand
Hello, Thank you for taking the time to leave your review. We apologize for the inconvenience. The labels should not come off. Our customer service will contact you shortly to propose a solution. We wish you a pleasant evening, Alexandre
3
/5
★★★☆☆
Rather average bag quality.
Stéphanie
Translated review
Answer from Petit-Fernand
Hello, We apologize for the inconvenience. Have a nice day, Alexandre
2
/5
★★☆☆☆
To be seen in the wash, but the tags don't seem to hold very well. Doesn't attach to all fabrics (sweatshirt backs, for example). On the other hand, the post office was late, so I sent an e-mail and received a reply straight away.
Marianne André
Translated review
Answer from Petit-Fernand
Hello Marianne, Thank you for taking the time to leave your review. We apologize for the inconvenience. The labels should not come off. We wish you a pleasant evening, Alexandre
3
/5
★★★☆☆
Good. Fast but still a bit expensive.
Andre
Translated review
Answer from Petit-Fernand
Hello, We apologize for the inconvenience. Have a nice day, Alexandre
2
/5
★★☆☆☆
The labels are nice, but you have to be sticking them after each wash, some do not hold or be washed, simply peel off with the use of the garment. I don't think I will buy them again.
Ana Alc
Translated review
Answer from Petit-Fernand
Hello, it is not normal for your labels to peel off. We will notify customer service so they can get back to you quickly. Regards, Marine
3
/5
★★★☆☆
Does not wash well
Invité
Translated review
Answer from Petit-Fernand
Hello, Thank you for taking the time to leave your review. We apologize for the inconvenience. The labels should not come off. Our customer service will contact you shortly to propose a solution. We wish you a pleasant evening, Alexandre
3
/5
★★★☆☆
The adhesive labels were delivered quickly and look very nice. Unfortunately, despite following the instructions carefully, some of them came off after the first wash.
Verena
Translated review
Answer from Petit-Fernand
Hello Verena, Thank you for your order and your message. We are delighted that you are satisfied with our products! We also thank you for your constructive feedback, as the quality of our products is very important to us and we are always working to improve them! Best regards from France and have a nice day 🙂 ! Johanna
2
/5
★★☆☆☆
My bottle has already broken
Monica Chamorro Aira
Translated review
Answer from Petit-Fernand
Hello, we ask customer service to contact you promptly to find a solution. Best regards, Marine
3
/5
★★★☆☆
Very happy with the labels, both the design and functionality. They stick great and do not come off with washing or use, to see how it goes over time .... I give it 3 stars because the shipping was very slow and took a long time to arrive.
Jenny
Translated review
Answer from Petit-Fernand
Hi Jenny! Thank you so much for your message ? We love to read your feedback about our products! However, it is true that postal services can be delayed due to the current health context... But we are actively working to improve delivery times! See you soon with Petit Fernand?
3
/5
★★★☆☆
The bottle doesn't close with the cap. We already had one that was very difficult for a child to close and the latest one is impossible to close!
Catherine Laval
Translated review
Answer from Petit-Fernand
Hello, We're sorry for the inconvenience. Our customer service team will contact you shortly to propose a solution. Have a nice day, Alexandre
3
/5
★★★☆☆
The quality is good, unfortunately sometimes there can be delays of the product, although it does not depend on the company
Valeria D.
Translated review
Answer from Petit-Fernand
Good morning, thank you for your message! Unfortunately they may have delays in delivery which depends on the Post Office. But if your order does not arrive, please do not hesitate to contact us 🙂 See you soon !
3
/5
★★★☆☆
Beautiful label. But be careful which fabric you apply the labels to (self-adhesive or iron-on), as they come off in the wash.
Mr Michel Vidal
Translated review
Answer from Petit-Fernand
Hello Michel, We're sorry for the inconvenience, but the labels shouldn't come off. Our customer service will contact you as soon as possible. Have a nice day, Alexandre
3
/5
★★★☆☆
Shipping took way too long. Over a week to receive my label order. Not satisfied at all.
Invité
Translated review
Answer from Petit-Fernand
Hello, Thank you for taking the time to leave your review. We are sorry that you have found the delivery time longer recently. We are looking to diversify our delivery methods in order to best meet your expectations. In fact, we have a Chronopost express delivery option with a 1-day guarantee. For standard delivery methods, the delivery time is not guaranteed by the post office, but is estimated at between 2 and 5 days. Thank you for your understanding. We wish you a pleasant evening, Alexandre
3
/5
★★★☆☆
Very satisfied with the order. This is my second order with them. It's a pity that the preparation takes a bit long!
Thomas
Translated review
Answer from Petit-Fernand
Hello Thomas, Thank you for taking the time to leave your review. We are sorry that you have found the delivery time longer recently. We are looking to diversify our delivery methods in order to meet your expectations as best we can. In fact, we have a Chronopost express delivery option with a 1-day guarantee. For standard delivery methods, the delivery time is not guaranteed by the post office, but is estimated at between 2 and 5 days. Thank you for your understanding. We wish you a pleasant evening, Alexandre
2
/5
★★☆☆☆
The truth is that at first I thought they were going very well but almost all of them are coming off and they are from February....
Miriam
Translated review
Answer from Petit-Fernand
Hello, it is not normal for your labels to peel off. We will notify customer service so they can get back to you quickly.
3
/5
★★★☆☆
I really liked the product but it takes too long to arrive, the shipping could be faster.
Merce Martinez Gil
Translated review
Answer from Petit-Fernand
Unfortunately, we are aware that many of you are suffering from shipping delays... We strive to find new and more reliable shipping solutions. We thank you for your trust and for sharing your opinion.
3
/5
★★★☆☆
The product itself is good but the price is a bit high for what is pretty much stickers. Then you have delivery fee.
Sarah A.
Answer from Petit-Fernand
Hello Sarah Anne Mclaughlin, We are happy to know that you like our products. We try as much as we can to bring the more competitive price and quality. Kinds regards, Alexandre
2
/5
★★☆☆☆
I'm a fan, and so is my 5-year-old son, of his personalized water bottle. After several falls, it's still in perfect condition, making it super-resistant for kids. The only drawback is the stopper that breaks regularly due to the numerous drops. I'm on my 4th stopper since September. I think it would be less fragile in rigid silicone.
Ophelia
Translated review
Answer from Petit-Fernand
Hello Ophelia and thank you for your message. I'm sorry you've had problems with our gourd stoppers. I'll pass on your message to our after-sales department so that we can offer you a satisfactory solution. Alexandre