/10
★★★★★
based on 126870 reviews published
★★★★★
based on 126870 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I have not yet received the goods ordered on August 30
Maria L.
Translated review
Answer from Petit-Fernand
Good evening Luisa, we apologize for the inconvenience, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
In the advertisement they tell you that it is dispatched in 24-48 hours, not that after dispatch, it will take 10 WORKING days (which in my case was 13) to arrive. That is, three weeks waiting.
Carol Bosch
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Answer from Petit-Fernand
Good morning, We apologize for the delay generated by the transport agency. Unfortunately, although our orders are manufactured in 48H, Correos has its own delivery times, i.e. from 2 to 10 working days, which we must respect meticulously for any claim. Have a nice day, Maialen
1
/5
★☆☆☆☆
Order never received
Alessia P.
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Answer from Petit-Fernand
Dear customer, meanwhile we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
My order never arrived.
Lucia Martinez Blazquez
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that we have contacted you several times via email in order to resend your order or to proceed to your refund. . Please, if you have not received it yet, considering the dates, we ask you to contact us! Have a nice day, Maialen
1
/5
★☆☆☆☆
Order arrived very late! Also wanted adhesive labels and got iron-on labels instead, which I can't do anything with. Please take care EXCHANGE EXCLUDED! So expensive and no exchange for a bit of paper! Do not recommend it, there are better alternatives on Amazon
Kaderc
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Answer from Petit-Fernand
We are sorry that you have to wait so long. The postal service can take up to 10 working days. Unfortunately, not all orders can be changed. If you ordered the iron-on labels but meant the stickers, we cannot change the program code.
1
/5
★☆☆☆☆
The delay, even if it was due to factors outside the company (couriers/postmen), causes harm to people like me who ordered them for school and, despite 2 weeks in advance, still have not received them.
Fabrizio C.
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Answer from Petit-Fernand
Good morning, we apologize for the inconvenience caused to you, I hope you have already received your order. If not, please contact us at [email protected] and we will do our 100% in order to find a solution. Best regards, Alessio
1
/5
★☆☆☆☆
I followed the instructions for putting on the clothing labels, but unfortunately they all come off the clothes, which is a real shame. The shoes, on the other hand, are fine.
France Mendes
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Answer from Petit-Fernand
Hello, I can understand your disappointment, this is not normal and should not have happened. Could you please email your order number to [email protected], so that I can find a solution. Thank you in advance and sorry again for this inconvenience. Sophie
1
/5
★☆☆☆☆
It's been a month since I ordered some stickers and I haven't received them nor have I received any response from them.
Montserrat Alcorlo
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
This is already the second time I have ordered labels on the site and received nothing
Chiara P.
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Answer from Petit-Fernand
Dear Chiara, in the meantime we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
All the labels have peeled off. They have not even lasted a month. Most of them have peeled off without even using the garment. The rest have stayed on in the washing machine. Bad purchase.
Natalia Arcos
Translated review
Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused. Indeed, it is not normal for the labels to peel off, it must be a defective batch. In order to be able to help you, please send us some photos of the defective labels, if you have not already done so, to our email address [email protected]. Have a nice day, Maialen
1
/5
★☆☆☆☆
Orders take a long time to arrive at the post office and the package is lost. Waste of money and time.
Idina Vigil
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. Please, if you have not received it yet, considering the dates, we ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
Iron-on is not resistant to washing at 60 degrees. Even though I followed the instructions. I'm really disappointed and wouldn't recommend you again.
Tatiana Legeai
Translated review
Answer from Petit-Fernand
Hello Tatiana, We're very sorry to hear about the problem with your labels. I can confirm that they should be perfectly resistant to washing and drying. If this is not the case, it's not normal. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can suggest a solution. Have a nice day. Sophie
1
/5
★☆☆☆☆
Only half of the order arrived. Multiple requests, no response. I had ordered personalized stickers for pencils etc. for the start of school, which I was charged for but which never arrived. Very, very sad as I wanted to put them in my son's school bag. Huge disappointment. Unfortunately, even the pendant, which is very nice in itself, can't make up for this.
Sandra W.
Translated review
Answer from Petit-Fernand
We are sorry to hear that we made a mistake during production and that your order did not arrive in full. We sent you the missing part the next day after you contacted us. Did you receive it?
1
/5
★☆☆☆☆
I ordered the labels for my son's first day of school and have been waiting for them for 2 weeks.
Valérie Di Giusto
Translated review
Answer from Petit-Fernand
Hello Valérie, You placed your order on August 29th and it was shipped on the 31st. Unfortunately it seems that it got lost 🙁 I see that you received a refund from us. I'm sorry for the inconvenience. Thank you for your understanding. Sophie
1
/5
★☆☆☆☆
Order placed August 24, 2021, order never arrived. I've reported the problem I don't know how many times, I didn't feel listened to AT ALL. I reminded you so many times and you always had some lame excuse. Even when I asked for my refund, I was still told to wait for the parcel (September 9, still nothing). I had to ask for my refund several times, which has finally arrived. What's more, I asked to be removed from your database (French Data Protection Act of 1978) and strangely enough I'm still receiving ads from you. I'd like this to stop as soon as possible, otherwise I'll notify the Cnil.
Villet Aissia
Translated review
Answer from Petit-Fernand
hello, We understand your dissatisfaction, and are sincerely sorry for this bad experience. I can confirm that your email address (with which you placed your order) has been removed from our database. Have a nice day. Emma
1
/5
★☆☆☆☆
Delay and no commercial gesture!
Selvi Kroysier
Translated review
Answer from Petit-Fernand
Hello, We're sorry that there was a delay with your order. If you have not already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Have a nice day. Emma
1
/5
★☆☆☆☆
Complete order error
Mme Melissa Tehrani
Translated review
Answer from Petit-Fernand
Hi Melissa, I can understand your disappointment, this is not normal and should not have happened. We'll do everything we can to make sure it doesn't happen again! Could you please email your order number to [email protected], so that I can find a solution. Thank you in advance and sorry again for the inconvenience. Emma
1
/5
★☆☆☆☆
Very disappointed with the flask that arrived with the broken cap.
Nadege Rizzoli
Translated review
Answer from Petit-Fernand
Hello Nadege, Thank you for your order, we're sorry to hear that the stopper was broken on arrival. In order to find a solution, please contact us by email (if you haven't already done so): [email protected], specifying your order number. Our apologies again, have a nice day. Emma
1
/5
★☆☆☆☆
Order placed, supposedly sent but never received.
Tiphaine Guillard
Translated review
Answer from Petit-Fernand
Hello Tiphaine, we understand your dissatisfaction, and are sincerely sorry for this bad experience. We are taking your comment into careful consideration. If you have not already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Have a nice day! Emma
1
/5
★☆☆☆☆
Very bad experience to date I have not received my order, since August 22nd I placed it.
Carol Maria Zambrano Montero
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I am still unhappy. I placed the order in August and still have not received it. They replied that they were going to remanufacture it since they don't know what happened. School has started and I still have no labels.
Claudia Salvador Jimenez
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I have not received my order and no one is answering my messages to find out where it is.
Asunción Bosch
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had a lot of problems regarding the delivery service in Spain, that is why we are looking for new delivery partners. I confirm however that a tracking number was provided to you once the order was shipped. Have a nice day, Maialen
1
/5
★☆☆☆☆
I still haven't received anything by this date. Despite my requests I still don't know where my parcel is and no refund has been offered. I find this shameful.
Virginie Philippe
Translated review
Answer from Petit-Fernand
Hello Virginie, We understand your dissatisfaction, and are sincerely sorry for this bad experience. I invite you to send us an email at [email protected], specifying your order number, so that I can find a solution. Thank you in advance and sorry again for this inconvenience. Emma
1
/5
★☆☆☆☆
I never got my order, thank goodness I paid with paypal and they refunded me. You pay 3 shipping and they are supposed to send it to you by regular mail so you can't track the package. I will never order from them again.
Sandra Ep
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. I confirm however that your order was successfully refunded according to your request. Have a nice day, Maialen
1
/5
★☆☆☆☆
The product I ordered never arrived I wrote several times but no response Ordered 3 weeks ago
Maria E.
Translated review
Answer from Petit-Fernand
Dear customer, meanwhile we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
I ordered some labels for objects at the beginning of August. As the package didn't arrive, I claimed it. They tell me that they have sent it on August 10. I wait and nothing. The 10 regulatory days passed and it didn't arrive either. I place the order again and they send it to me. It does not arrive either. I contact them and they tell me that they will give me a solution. On September 14, 2021, I do not have the order and I know that it is not a problem of my postal address because it is the second time I order from this company and the previous one arrived.
Bal Tomas
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. I confirm however that your order was successfully refunded according to your request. Have a nice day, Maialen
1
/5
★☆☆☆☆
The Products are very nice but the wrong information provided cancels the whole service. In the advertisement it talks about service in 24/48 hours. After the purchase you receive an email saying that after the labels are printed it will take 2 to 3 days for shipping which can, however, become as long as 10. I made the purchase on August 31 and still have not received anything. I had to buy more stationery labels to take to school so the 45 euros spent here is now useless.
Emanuele N.
Translated review
Answer from Petit-Fernand
Dear Emanuele, Thank you for purchasing from us, we are pleased. We are sorry for the delivery timing Please accept our sincere apologies. Best regards ?, Alessio
1
/5
★☆☆☆☆
I have not received my order. Please reply to the e-mails I have sent.
Patricia Santana Ponce De Leon
Translated review
Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused. Unfortunately, during the high season our customer service had to deal with a large number of requests and that is why the wait was a little longer than usual. We are still glad that your order has arrived. Have a nice day, Maialen
1
/5
★☆☆☆☆
I am still waiting for a response and for the water leaking freezer part to be sent back to me.
Cristina Ruiz Molero
Translated review
Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused. Unfortunately, during the high season our customer service had to deal with a large number of requests and that is why the wait was a little longer than usual. I confirm however that the requested part was resent free of charge according to your request. Have a nice day, Maialen
1
/5
★☆☆☆☆
I still have not received my order. Order dated 08/24/2021!!!!
Wafa Cazako
Translated review
Answer from Petit-Fernand
Hello, Thank you for ordering from C-MonEtiquette. We are sorry to hear that you did not receive your order on time, we strive to best satisfy our customers and carefully consider your comment to improve this point. In order to find a solution, please contact us by email (if you have not already done so): [email protected], specifying your order number. Our apologies again, have a nice day. Emma