/10
★★★★★
based on 129428 reviews published
★★★★★
based on 129428 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Order still not received awaiting response from customer service. Please proceed with the refund.
Gwendoline Rodriguez
Translated review
Answer from Petit-Fernand
Hello Gwendoline, We're really sorry that there was a problem with your order. Please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day. Emma
1
/5
★☆☆☆☆
Ordered 15 days before starting nursery for my baby and never received it.
Márcia Gouveia Pinto
Translated review
Answer from Petit-Fernand
Hello Màrcia, We're really sorry that there was a problem with your order. If you have not already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day. Emma
1
/5
★☆☆☆☆
I have not received my order yet
Miriam Morales
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was shipped according to your request. Please, if you have not received it yet, considering the dates, we ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
Disappointed label that comes off in the first wash, I don't recommend it at all.
Nabintou Traoré
Translated review
Answer from Petit-Fernand
Hello Nabintou, We're sorry to hear about the problem with your labels. I can confirm that they should be perfectly resistant to washing and drying. If this is not the case, it's not normal. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can suggest a solution. Have a nice day. Sophie
1
/5
★☆☆☆☆
I have not received my order yet
Nerea Sanchez
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was shipped according to your request. Please, if you have not yet received it considering the dates, we ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
The items are very good, excellent quality. But they arrived after the deadline and I could not use them for what I ordered them for. The customer service, nefarious. I contacted when I saw that they did not arrive, when they arrived I explained what happened and instead of apologizing they congratulated me for receiving them (now that I can not use them as I explained) I think they are making fun of the customer...
Client(e)
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Have a nice day, Maialen
1
/5
★☆☆☆☆
After almost a month .... So many emails.... And address changes.... I still haven't received my labels.... Bad experience
Anna C.
Translated review
Answer from Petit-Fernand
Dear customer, Thank you for taking the time to write a review. We are sorry for the unpleasant experience you had with us. Please accept our deepest apologies. Best regards ?, Alessio
1
/5
★☆☆☆☆
I can't give an opinion as I still haven't received my order ????????????
Marine
Translated review
Answer from Petit-Fernand
Hello Marine, We're really sorry about this inconvenience, it's not normal. In order to find a solution, please contact us by email (if you haven't already done so): [email protected], specifying your order number. Our apologies again, have a nice day. Emma
1
/5
★☆☆☆☆
Since August I have been waiting for the order, it has not arrived yet. And I have no contact phone number to see what is going on and to find a solution.
Miriam Lopez Penichet
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
Order never received pity I had recommended your service to many
Alessandra G.
Translated review
Answer from Petit-Fernand
Good morning Alessandra, we apologize for the late reply, I hope you have already received your order. If not, please contact us at [email protected] and we will do our 100% in order to find a solution. Best regards, Alessio
1
/5
★☆☆☆☆
It's a scam. i've been waiting more than a month and a half for the labels.
Encarna García Castell
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. I confirm however that your order was successfully refunded according to your request. Have a nice day, Maialen
1
/5
★☆☆☆☆
I have not yet received the product and we have already been in school for a week.
Remedios Repullo Sánchez
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I still have not received the order, after more than 20 days.
Javier Barreiro Domínguez
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was shipped according to your request. Please, if you have not received it yet, considering the dates, we ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
My daughter's school started and they haven't arrived yet, I couldn't mark her things.
Amador Capote
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
Lousy experience. I placed an order for 44, a personalized case and labels of all kinds, the labels never arrived nor did they give me a solution after communicating it to the company, of course they did not refund my money either. I do not recommend it.
Alícia Collado Gámez
Translated review
Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused. Unfortunately, during the high season this type of forgetfulness tends to occur. Please, if you have not yet received it considering the dates, we ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I have always trusted Petit-Fernand and have done well, but this time my order arrived 20 days late, making it impossible for me to make use of it. In addition, the delivery was made with a torn and wrinkled envelope.
Francisca Martínez
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Have a nice day, Maialen
1
/5
★☆☆☆☆
I still haven't received my delivery (sticker labels that I needed for the start of my son's school!!). I have sent fue requests to know when I will receive them and still I have not even received a response! Very bad servicio. About the product I can not profer word.... since I haven't been able to see it yet!!!!
Chiara M.
Translated review
Answer from Petit-Fernand
Good morning, we apologize for the late reply, I hope you have already received your order. If not, please contact us at [email protected] and we will do our 100% in order to find a solution. Best regards, Alessio
1
/5
★☆☆☆☆
I made the purchase on August 24 and I still have not received it on September 15.
María Del Carmen Guerrero Pané
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
No news of my order
Silvia Gainza
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
Disappointed with the durability of the iron-on garment labels. Peel off even without washing. Instructions respected, even when holding the iron longer. I bought a second set and regret it. Time wasted gluing and re-gluing
Céline O
Translated review
Answer from Petit-Fernand
Hello Céline, We're very sorry to hear about the problem with your labels. I can confirm that they should be perfectly resistant to washing and drying. If this is not the case, it's not normal. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can suggest a solution. Have a nice day. Emma
1
/5
★☆☆☆☆
I never received my labels. I sent several messages & *never* got a reply. I got nothing! Impossible to call them as no number listed. Avoid!
Eva
Translated review
Answer from Petit-Fernand
Hello Eva, We're really sorry about this inconvenience, it's not normal. In order to find a solution, please contact us by email (if you haven't already done so): [email protected], specifying your order number. Our apologies again, have a nice day. Emma
1
/5
★☆☆☆☆
I am very upset with you because I placed an order on August 14 and it is now September 15 and it has not arrived. They sent it to me again on 04/09/21 after I filed a claim and still nothing has arrived. My children have started school on September 9 and I have been in a hurry having to label badly and as I could all the clothes and objects for school. I have been buying your products for 7 years and I have never had such a thing happen to me. I have always given you my support both in social networks and recommending your brand to my friends and acquaintances, but on this occasion I have to say that it is very bad of you to let a customer down in this way.
Tania Prieto Marino
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
They do not meet the delivery deadlines. 2 weeks and I am still waiting for the shipment.
Jacob Romero
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the delay generated by the transport agency. Unfortunately, although our orders are manufactured in 48H, Correos has its own delivery times, i.e. from 2 to 10 working days, which we must respect meticulously for any claim. Please, if you have not yet received it considering the dates, we ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
My order has not arrived since August 18th and I want my money back!!!!!
Marina De Eguiluz Gutiérrez
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was shipped according to your request. Please, if you have not yet received it considering the dates, we ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I haven't received my order since August 23rd and I haven't heard anything about my two sticker orders. I have to say that I love them and I have been ordering them for school for 4 years, as they are good and durable but this time they have not arrived at home and you have not told me anything via email. I hope I don't lose my money.
Tamara
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. I confirm however that your order was successfully refunded according to your request. Have a nice day, Maialen
1
/5
★☆☆☆☆
I did not receive any orders. Poor is also too much of a grade
Maria
Translated review
Answer from Petit-Fernand
Dear customer, Thank you for taking the time to write a review. We are sorry for the unpleasant experience you had with us. Please accept our deepest apologies. Best regards ?, Alessio
1
/5
★☆☆☆☆
I placed an order a month ago and it has not arrived, supposedly they would place another order without charging me. I haven't heard anything about it either. There is no tracking number or anything to know how the order is going.
Mariana
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I still have not received my order that I placed three weeks ago. I send emails and I get no response. They only resend me generic messages without answering me concretely to my claim. If it is impossible for my order to arrive, they will reimburse my money.
Carmen Benjumea
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
Labels not arrived.
Giovanni A.
Translated review
Answer from Petit-Fernand
Good morning, we apologize for the late reply, I hope you have already received your order. If not, please contact us at [email protected] and we will do our 100% in order to find a solution. Best regards, Alessio
1
/5
★☆☆☆☆
Despite having received an apology email through this channel following review, order of August 5, I still have not had any contact,despite having sent them 3 contact request emails as well. I am very sorry and although I have been fine in the past, I think the contact mode should change and is very bad.
Daniela C.
Translated review
Answer from Petit-Fernand
Dear customer, meanwhile we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio