/10
★★★★★
based on 126848 reviews published
★★★★★
based on 126848 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Rather average bag quality.
Stéphanie
Translated review
Answer from Petit-Fernand
Hello, We apologize for the inconvenience. Have a nice day, Alexandre
2
/5
★★☆☆☆
To be seen in the wash, but the tags don't seem to hold very well. Doesn't attach to all fabrics (sweatshirt backs, for example). On the other hand, the post office was late, so I sent an e-mail and received a reply straight away.
Marianne André
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Answer from Petit-Fernand
Hello Marianne, Thank you for taking the time to leave your review. We apologize for the inconvenience. The labels should not come off. We wish you a pleasant evening, Alexandre
3
/5
★★★☆☆
Good. Fast but still a bit expensive.
Andre
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Answer from Petit-Fernand
Hello, We apologize for the inconvenience. Have a nice day, Alexandre
2
/5
★★☆☆☆
The labels are nice, but you have to be sticking them after each wash, some do not hold or be washed, simply peel off with the use of the garment. I don't think I will buy them again.
Ana Alc
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Answer from Petit-Fernand
Hello, it is not normal for your labels to peel off. We will notify customer service so they can get back to you quickly. Regards, Marine
3
/5
★★★☆☆
Does not wash well
Invité
Translated review
Answer from Petit-Fernand
Hello, Thank you for taking the time to leave your review. We apologize for the inconvenience. The labels should not come off. Our customer service will contact you shortly to propose a solution. We wish you a pleasant evening, Alexandre
3
/5
★★★☆☆
The adhesive labels were delivered quickly and look very nice. Unfortunately, despite following the instructions carefully, some of them came off after the first wash.
Verena
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Answer from Petit-Fernand
Hello Verena, Thank you for your order and your message. We are delighted that you are satisfied with our products! We also thank you for your constructive feedback, as the quality of our products is very important to us and we are always working to improve them! Best regards from France and have a nice day 🙂 ! Johanna
2
/5
★★☆☆☆
My bottle has already broken
Monica Chamorro Aira
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Answer from Petit-Fernand
Hello, we ask customer service to contact you promptly to find a solution. Best regards, Marine
3
/5
★★★☆☆
Very happy with the labels, both the design and functionality. They stick great and do not come off with washing or use, to see how it goes over time .... I give it 3 stars because the shipping was very slow and took a long time to arrive.
Jenny
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Answer from Petit-Fernand
Hi Jenny! Thank you so much for your message ? We love to read your feedback about our products! However, it is true that postal services can be delayed due to the current health context... But we are actively working to improve delivery times! See you soon with Petit Fernand?
3
/5
★★★☆☆
The bottle doesn't close with the cap. We already had one that was very difficult for a child to close and the latest one is impossible to close!
Catherine Laval
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Answer from Petit-Fernand
Hello, We're sorry for the inconvenience. Our customer service team will contact you shortly to propose a solution. Have a nice day, Alexandre
3
/5
★★★☆☆
The quality is good, unfortunately sometimes there can be delays of the product, although it does not depend on the company
Valeria D.
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Answer from Petit-Fernand
Good morning, thank you for your message! Unfortunately they may have delays in delivery which depends on the Post Office. But if your order does not arrive, please do not hesitate to contact us 🙂 See you soon !
3
/5
★★★☆☆
Beautiful label. But be careful which fabric you apply the labels to (self-adhesive or iron-on), as they come off in the wash.
Mr Michel Vidal
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Answer from Petit-Fernand
Hello Michel, We're sorry for the inconvenience, but the labels shouldn't come off. Our customer service will contact you as soon as possible. Have a nice day, Alexandre
3
/5
★★★☆☆
Shipping took way too long. Over a week to receive my label order. Not satisfied at all.
Invité
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Answer from Petit-Fernand
Hello, Thank you for taking the time to leave your review. We are sorry that you have found the delivery time longer recently. We are looking to diversify our delivery methods in order to best meet your expectations. In fact, we have a Chronopost express delivery option with a 1-day guarantee. For standard delivery methods, the delivery time is not guaranteed by the post office, but is estimated at between 2 and 5 days. Thank you for your understanding. We wish you a pleasant evening, Alexandre
3
/5
★★★☆☆
Very satisfied with the order. This is my second order with them. It's a pity that the preparation takes a bit long!
Thomas
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Answer from Petit-Fernand
Hello Thomas, Thank you for taking the time to leave your review. We are sorry that you have found the delivery time longer recently. We are looking to diversify our delivery methods in order to meet your expectations as best we can. In fact, we have a Chronopost express delivery option with a 1-day guarantee. For standard delivery methods, the delivery time is not guaranteed by the post office, but is estimated at between 2 and 5 days. Thank you for your understanding. We wish you a pleasant evening, Alexandre
2
/5
★★☆☆☆
The truth is that at first I thought they were going very well but almost all of them are coming off and they are from February....
Miriam
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Answer from Petit-Fernand
Hello, it is not normal for your labels to peel off. We will notify customer service so they can get back to you quickly.
3
/5
★★★☆☆
I really liked the product but it takes too long to arrive, the shipping could be faster.
Merce Martinez Gil
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Answer from Petit-Fernand
Unfortunately, we are aware that many of you are suffering from shipping delays... We strive to find new and more reliable shipping solutions. We thank you for your trust and for sharing your opinion.
3
/5
★★★☆☆
The product itself is good but the price is a bit high for what is pretty much stickers. Then you have delivery fee.
Sarah A.
Answer from Petit-Fernand
Hello Sarah Anne Mclaughlin, We are happy to know that you like our products. We try as much as we can to bring the more competitive price and quality. Kinds regards, Alexandre
2
/5
★★☆☆☆
I'm a fan, and so is my 5-year-old son, of his personalized water bottle. After several falls, it's still in perfect condition, making it super-resistant for kids. The only drawback is the stopper that breaks regularly due to the numerous drops. I'm on my 4th stopper since September. I think it would be less fragile in rigid silicone.
Ophelia
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Answer from Petit-Fernand
Hello Ophelia and thank you for your message. I'm sorry you've had problems with our gourd stoppers. I'll pass on your message to our after-sales department so that we can offer you a satisfactory solution. Alexandre
2
/5
★★☆☆☆
Self-adhesive labels for objects are fine. Iron-on labels for clothes look great, but even if you follow the instructions carefully, after two washes they come unstuck: you lose some in the washing machine, others in the dryer, in short, a real problem that makes them unusable. So expensive for such a mediocre result. It's a shame, I wanted to promote made in France, but the quality isn't there.
Ep
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Answer from Petit-Fernand
Hello EP, We're sorry for the inconvenience, but the labels shouldn't come off. Our customer service will contact you as soon as possible. Have a nice day, Alexandre
3
/5
★★★☆☆
The labels are pretty and conform to my order, but I bought the iron-on model and they don't stick well to all types of fabric, even if you stay longer than the time indicated with the iron. So I'm disappointed.
Invité
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Answer from Petit-Fernand
Hello, thank you for your order and I'm sorry to read that there's a problem with your iron-on labels. Our manufacturing process requires regular quality controls. Here are some initial points to watch out for: Problems may be caused by an iron temperature that's too low. And if you've used a steam iron, you need to turn off the steam. To ensure that your iron-on labels are properly adhered: - your textile must withstand the temperature of a 200° iron - place the label + greaseproof paper and apply strong pressure with a hot iron for 12 seconds (without steam!). - It's best to let the labels rest for 24 hours before wearing or washing the garment. If you still don't see any improvement, please send an email to our customer service department with a photo showing the problem: [email protected] Very nice day, Alexandre
3
/5
★★★☆☆
Promotion not validated so I had to pay more...
Mélody
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Answer from Petit-Fernand
Hello, We're very sorry about this inconvenience, it's not normal. I invite you to send an email to our customer service with a photo showing the problem encountered: [email protected] We wish you a nice day, Alexandre
3
/5
★★★☆☆
The stickers are of good quality, I took two packs of nursery and I'm happy. The negative part was the shipping time and that the envelope arrived broken and deteriorated.
Yanela Iglesias
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Answer from Petit-Fernand
Hello Yanela! Thank you very much for sharing your opinion about our stickers... We care a lot about the satisfaction of our customers and we are very sorry about the delivery incidents... We take it into account! See you soon with Petit Fernand!
3
/5
★★★☆☆
A little disappointed with the round stickers. They're supposed to stick to the nipples, but they're full of creases and don't stay smooth.
Invité
Translated review
Answer from Petit-Fernand
Hello, We're sorry to hear about this inconvenience, it's not normal, the labels shouldn't bend. I invite you to send an email to our customer service with a photo showing the problem encountered: [email protected] We wish you a nice day, Alexandre
2
/5
★★☆☆☆
It's the first time that the labels don't stick on the objects 🙁 so very disappointed
Aline Bal
Translated review
Answer from Petit-Fernand
Hello Aline, We're sorry for the inconvenience. The labels shouldn't come off. I invite you to send an email to our customer service department with a photo showing the problem encountered: [email protected] Nice day, Alexandre
2
/5
★★☆☆☆
They look beautiful but don't stick. They've fallen off all of the clothes I've ironed them onto, and from the items which have just had sticky stickers on.
Kirsty
Answer from Petit-Fernand
Dear Kirsty, thank you very much for ordering with Petit-Fernand UK! We are sorry to hear that you had problems with your labels. This is not normal and we invite you to contact us again so we can help. Also for your order number 4000844122 it's on its way and we just send you an e-mail regarding this matter. Our e-mail is: [email protected] Wishing you a lovely day! Kindly, Alexandre
3
/5
★★★☆☆
Stickers are lovely, can't complain. Only small problem was that I ordered stickers for my daughter and for her friend as a gift and all it came in one book together.
A G.
Answer from Petit-Fernand
Hello, thank you very much for your order with Petit-Fernand UK. We are very happy to hear that you like our labels. All labels ordered come together in a booklet. There is the option to put the labels in several booklets per name. The customer can leave a not while ordering to ask for this. Please feel free to contact our customer service for further assistance per e-mail to: [email protected]. We wish you a wonderful day and stay safe! Kindly, Marylin
3
/5
★★★☆☆
Very long delivery time!!!
Meurre Pierre
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Answer from Petit-Fernand
Hello Pierre, Thank you for taking the time to leave your review. We are sorry that you have found the delivery time longer recently. We are looking to diversify our delivery methods in order to best meet your expectations. We also offer a Chronopost express delivery option with a 1-day guarantee. For standard delivery methods, the delivery time is not guaranteed by the post office, but is estimated at between 2 and 5 days. Thank you for your understanding. We wish you a pleasant evening, Alexandre
2
/5
★★☆☆☆
I've been ordering labels regularly from cmonetiquette.fr for over 3 years now. For the past 1 year, the quality has been deteriorating ++. The labels don't stick as well as they used to. The latest batch of 2x300 labels I recently ordered for my children don't even stick at all. After just 1 wash at 30 degrees with low spin, I found the labels in the bottom of the washing machine drum! Yet I follow the instructions for use as mentioned (wait 24 hours after sticking the label, etc.) I wonder if they haven't changed the glue, as the difference is obvious compared to before. I won't be ordering from this site again. It's a shame.
Jv
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Answer from Petit-Fernand
Hello JV, Thank you for your order and I'm sorry to read that there is a problem with your labels. Our customer service will contact you shortly to find a solution. Have a nice day, Alexandre
2
/5
★★☆☆☆
Delivery time too long
Marine Marcellin
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Answer from Petit-Fernand
Hello Marine, Thank you for taking the time to leave your review. We are sorry that you have found the delivery time longer recently. We are looking to diversify our delivery methods in order to meet your expectations as best we can. In fact, we have a Chronopost express delivery option with a 1-day guarantee. For standard delivery methods, the delivery time is not guaranteed by the post office, but is estimated at between 2 and 5 days. Thank you for your understanding. We wish you a pleasant evening, Alexandre
3
/5
★★★☆☆
The name tags look really nice but unfortunately came off/removed immediately after the first wash. So I had to stick some on again. That's a shame!
Meybet T.
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Answer from Petit-Fernand
Hello Meybet, Thank you very much for your order at esistmeins and for your feedback! This is very important to us as we are always working to improve the quality of our products! Best regards from France and have a nice day 🙂 ! Johanna
3
/5
★★★☆☆
I purchased the thermoadhesive fabric labels. The graphics are very nice and true to the pictures on the website. Unfortunately,after a washing in the washing machine at 40 degrees,some of the labels did not stay fully attached,but I don't know if maybe it was me who had not attached them well with the iron! I will iron again now and see after the washes,whether to improve my rating.
Cinzia
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Answer from Petit-Fernand
Dear Cynthia, Thank you for your order and we are sorry if you encountered any problems with the thermoadhesive fabric labels. For us, the quality of our products is a priority and we make regular checks. Here are some leads to make the best use of thermoadhesive labels: - the fabric must be able to withstand a temperature of 200° . - place the label with the respective parchment and apply strong pressure with a very hot iron for 12 seconds (no steam!) - let the garment rest for 24h before wearing or washing it. However, if you do not observe any improvement, I invite you to write to our customer service [email protected] , you will see that we will find a solution! I wish you a good day! Roberto