/10
★★★★★
based on 125997 reviews published
★★★★★
based on 125997 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Self-adhesive labels for objects are fine. Iron-on labels for clothes look great, but even if you follow the instructions carefully, after two washes they come unstuck: you lose some in the washing machine, others in the dryer, in short, a real problem that makes them unusable. So expensive for such a mediocre result. It's a shame, I wanted to promote made in France, but the quality isn't there.
Ep
Translated review
Answer from Petit-Fernand
Hello EP, We're sorry for the inconvenience, but the labels shouldn't come off. Our customer service will contact you as soon as possible. Have a nice day, Alexandre
3
/5
★★★☆☆
The labels are pretty and conform to my order, but I bought the iron-on model and they don't stick well to all types of fabric, even if you stay longer than the time indicated with the iron. So I'm disappointed.
Invité
Translated review
Answer from Petit-Fernand
Hello, thank you for your order and I'm sorry to read that there's a problem with your iron-on labels. Our manufacturing process requires regular quality controls. Here are some initial points to watch out for: Problems may be caused by an iron temperature that's too low. And if you've used a steam iron, you need to turn off the steam. To ensure that your iron-on labels are properly adhered: - your textile must withstand the temperature of a 200° iron - place the label + greaseproof paper and apply strong pressure with a hot iron for 12 seconds (without steam!). - It's best to let the labels rest for 24 hours before wearing or washing the garment. If you still don't see any improvement, please send an email to our customer service department with a photo showing the problem: [email protected] Very nice day, Alexandre
3
/5
★★★☆☆
Promotion not validated so I had to pay more...
Mélody
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Answer from Petit-Fernand
Hello, We're very sorry about this inconvenience, it's not normal. I invite you to send an email to our customer service with a photo showing the problem encountered: [email protected] We wish you a nice day, Alexandre
3
/5
★★★☆☆
The stickers are of good quality, I took two packs of nursery and I'm happy. The negative part was the shipping time and that the envelope arrived broken and deteriorated.
Yanela Iglesias
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Answer from Petit-Fernand
Hello Yanela! Thank you very much for sharing your opinion about our stickers... We care a lot about the satisfaction of our customers and we are very sorry about the delivery incidents... We take it into account! See you soon with Petit Fernand!
3
/5
★★★☆☆
A little disappointed with the round stickers. They're supposed to stick to the nipples, but they're full of creases and don't stay smooth.
Invité
Translated review
Answer from Petit-Fernand
Hello, We're sorry to hear about this inconvenience, it's not normal, the labels shouldn't bend. I invite you to send an email to our customer service with a photo showing the problem encountered: [email protected] We wish you a nice day, Alexandre
2
/5
★★☆☆☆
It's the first time that the labels don't stick on the objects 🙁 so very disappointed
Aline Bal
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Answer from Petit-Fernand
Hello Aline, We're sorry for the inconvenience. The labels shouldn't come off. I invite you to send an email to our customer service department with a photo showing the problem encountered: [email protected] Nice day, Alexandre
2
/5
★★☆☆☆
They look beautiful but don't stick. They've fallen off all of the clothes I've ironed them onto, and from the items which have just had sticky stickers on.
Kirsty
Answer from Petit-Fernand
Dear Kirsty, thank you very much for ordering with Petit-Fernand UK! We are sorry to hear that you had problems with your labels. This is not normal and we invite you to contact us again so we can help. Also for your order number 4000844122 it's on its way and we just send you an e-mail regarding this matter. Our e-mail is: [email protected] Wishing you a lovely day! Kindly, Alexandre
3
/5
★★★☆☆
Stickers are lovely, can't complain. Only small problem was that I ordered stickers for my daughter and for her friend as a gift and all it came in one book together.
A G.
Answer from Petit-Fernand
Hello, thank you very much for your order with Petit-Fernand UK. We are very happy to hear that you like our labels. All labels ordered come together in a booklet. There is the option to put the labels in several booklets per name. The customer can leave a not while ordering to ask for this. Please feel free to contact our customer service for further assistance per e-mail to: [email protected]. We wish you a wonderful day and stay safe! Kindly, Marylin
3
/5
★★★☆☆
Very long delivery time!!!
Meurre Pierre
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Answer from Petit-Fernand
Hello Pierre, Thank you for taking the time to leave your review. We are sorry that you have found the delivery time longer recently. We are looking to diversify our delivery methods in order to best meet your expectations. We also offer a Chronopost express delivery option with a 1-day guarantee. For standard delivery methods, the delivery time is not guaranteed by the post office, but is estimated at between 2 and 5 days. Thank you for your understanding. We wish you a pleasant evening, Alexandre
2
/5
★★☆☆☆
I've been ordering labels regularly from cmonetiquette.fr for over 3 years now. For the past 1 year, the quality has been deteriorating ++. The labels don't stick as well as they used to. The latest batch of 2x300 labels I recently ordered for my children don't even stick at all. After just 1 wash at 30 degrees with low spin, I found the labels in the bottom of the washing machine drum! Yet I follow the instructions for use as mentioned (wait 24 hours after sticking the label, etc.) I wonder if they haven't changed the glue, as the difference is obvious compared to before. I won't be ordering from this site again. It's a shame.
Jv
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Answer from Petit-Fernand
Hello JV, Thank you for your order and I'm sorry to read that there is a problem with your labels. Our customer service will contact you shortly to find a solution. Have a nice day, Alexandre
2
/5
★★☆☆☆
Delivery time too long
Marine Marcellin
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Answer from Petit-Fernand
Hello Marine, Thank you for taking the time to leave your review. We are sorry that you have found the delivery time longer recently. We are looking to diversify our delivery methods in order to meet your expectations as best we can. In fact, we have a Chronopost express delivery option with a 1-day guarantee. For standard delivery methods, the delivery time is not guaranteed by the post office, but is estimated at between 2 and 5 days. Thank you for your understanding. We wish you a pleasant evening, Alexandre
3
/5
★★★☆☆
The name tags look really nice but unfortunately came off/removed immediately after the first wash. So I had to stick some on again. That's a shame!
Meybet T.
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Answer from Petit-Fernand
Hello Meybet, Thank you very much for your order at esistmeins and for your feedback! This is very important to us as we are always working to improve the quality of our products! Best regards from France and have a nice day 🙂 ! Johanna
3
/5
★★★☆☆
I purchased the thermoadhesive fabric labels. The graphics are very nice and true to the pictures on the website. Unfortunately,after a washing in the washing machine at 40 degrees,some of the labels did not stay fully attached,but I don't know if maybe it was me who had not attached them well with the iron! I will iron again now and see after the washes,whether to improve my rating.
Cinzia
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Answer from Petit-Fernand
Dear Cynthia, Thank you for your order and we are sorry if you encountered any problems with the thermoadhesive fabric labels. For us, the quality of our products is a priority and we make regular checks. Here are some leads to make the best use of thermoadhesive labels: - the fabric must be able to withstand a temperature of 200° . - place the label with the respective parchment and apply strong pressure with a very hot iron for 12 seconds (no steam!) - let the garment rest for 24h before wearing or washing it. However, if you do not observe any improvement, I invite you to write to our customer service [email protected] , you will see that we will find a solution! I wish you a good day! Roberto
2
/5
★★☆☆☆
Products not up to expected quality. Labels peel off after 1st wash. Bag print also fades after 1st wash. Very disappointed.
Aurore Lacroix
Translated review
Answer from Petit-Fernand
Hello, We're sorry for the inconvenience, but the labels should not come off. I invite you to send an email to our customer service with a photo showing the problem encountered: [email protected] Nice day, Alexandre
2
/5
★★☆☆☆
Top-quality labels, but it took over 10 days to receive them with a promise to manufacture them within 48 hours. Disappointed by the service.
Invité
Translated review
Answer from Petit-Fernand
Hello, Thank you for taking the time to leave your review. We apologize for the inconvenience. We're looking to diversify our delivery methods in order to meet your expectations as best we can. In fact, we have a Chronopost express delivery option with a 1-day guarantee. For standard delivery methods, the delivery time is not guaranteed by the post office, but is estimated at between 2 and 5 days. Thank you for your understanding. We wish you a nice end of day, Alexandre
3
/5
★★★☆☆
Unfortunately, the stickers come off relatively quickly... don't even last a wash. I was so enthusiastic at first, but unfortunately this is no longer the case. The design is really very nice, but it doesn't do me any good if they don't last longer on the label
Bianca M.
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Answer from Petit-Fernand
Hello Bianca, Thank you for your order and your message. Feedback from our customers is very important to us! Normally, our products definitely stand up to the washing machine. Nevertheless, we are always working to improve the quality of our products. Best regards from France and have a nice day 🙂 ! Johanna
3
/5
★★★☆☆
Late delivery ! I just hope the post office is worried about the health crisis we are experiencing.
Ninie
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Answer from Petit-Fernand
Hello Ninie, Thank you for taking the time to leave your review. We apologize for the inconvenience. We're always looking to diversify our delivery methods in order to best meet your expectations. In fact, we have a Chronopost express delivery option with a 1-day guarantee. For standard delivery methods, the delivery time is not guaranteed by the post office, but is estimated at between 2 and 5 days. Thank you for your understanding. We wish you a wonderful end of day, Alexandra
3
/5
★★★☆☆
I'm sorry that the labels have to be stuck on an existing label and not directly on the garment. I make my grandchildren's clothes myself and I had to buy cotton ribbon and stick the labels on before sewing them onto the clothes. I had bought these labels to save time...the result was 2 X longer than if I had bought sew-on labels. POSITIVE: very nice writing, pattern and color. Very fast delivery and good packaging.
Dominique Vanhoutte
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Answer from Petit-Fernand
Hello Dominique, We are taking note of all the critical points in your comment in order to improve the quality of our products. Good day, Alexandre
2
/5
★★☆☆☆
It's a shame, the iron-on labels are so pretty and well packaged, but they don't hold up even when you follow the instructions.
Invité
Translated review
Answer from Petit-Fernand
Hello, thank you for your order and I'm sorry to read that there's a problem with your iron-on labels. Our manufacturing process requires regular quality controls. Here are some initial points to watch out for: Problems may be caused by an iron temperature that's too low. And if you've used a steam iron, you need to turn off the steam. To ensure that your iron-on labels are properly adhered: - your textile must withstand the temperature of a 200° iron - place the label + greaseproof paper and apply strong pressure with a hot iron for 12 seconds (without steam!). - It's best to let the labels rest for 24 hours before wearing or washing the garment. If you still don't see any improvement, please send an email to our customer service department with a photo showing the problem: [email protected] Very nice day, Alexandra.
3
/5
★★★☆☆
Very happy with the labels to stick on objects (like baby bottles). Disappointed, however, with the labels to iron on the fabric, which wash off in the first wash...a shame, they were beautiful but above all practical.
Jessica Guedj
Translated review
Answer from Petit-Fernand
Hello Jessica, Thank you for your order and I'm sorry to read that there's a problem with your iron-on labels. Our manufacturing process requires regular quality controls. Here are some initial points to watch out for: Problems may be caused by an iron temperature that's too low. And if you've used a steam iron, you need to turn off the steam. To ensure that your iron-on labels are properly adhered: - your textile must withstand the temperature of a 200° iron - place the label + greaseproof paper and apply strong pressure with a hot iron for 12 seconds (without steam!). - It's best to let the labels rest for 24 hours before wearing or washing the garment. If you still don't see any improvement, please send an email to our customer service department with a photo showing the problem: [email protected] Very nice day, Alexandra.
3
/5
★★★☆☆
I was a little disappointed with the delivery. We have ordered from Petit Fernand in England before and it was better quality. But it is possible that this would be the same problem now. It also took a very long time for the stickers to arrive.
Nicola P.
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Answer from Petit-Fernand
Hello Nicola, Thank you for your order at esistmeins.de and for your feedback! We are always working to improve our quality and meet the standards of our customers. In addition, we are always in contact with the relevant logistics companies to shorten our delivery times. Best regards from France and have a nice day 🙂 ! Johanna
3
/5
★★★☆☆
I would just like the self-adhesive labels because the iron-on ones don't stick. I have informed customer service but there has been no effective response. Otherwise, the decorations are really nice. After that, you have to take the time to make them.
Pauline
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Answer from Petit-Fernand
Hello Pauline, Thank you for taking the time to leave your review. We apologize for the inconvenience. Our customer service will contact you shortly to find a solution. Have a nice day, Alexandra
3
/5
★★★☆☆
Shoe adhesives are not as stable.
Redi
Translated review
Answer from Petit-Fernand
Hello Redi, Thank you for your order and your message. We are sorry that you are not satisfied with your order! We are always working to improve the quality of our products and are therefore very grateful for your feedback. Best regards from France and have a nice day 🙂 ! Johanna
2
/5
★★☆☆☆
Unfortunately, despite scrupulous adherence to the instructions, many heat-sensitive labels have already peeled off after just two washes in the washing machine at 30° and drying on a clothesline. So I'm very disappointed. But I'll give you two stars for the speed of delivery.
Guillaume. C
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Answer from Petit-Fernand
Hello Guillaume, Thank you for your order and I'm sorry to read that there's a problem with your iron-on labels. Our manufacturing process requires regular quality controls. Here are some initial points to watch out for: Problems may be caused by an iron temperature that's too low. And if you've used a steam iron, you need to turn off the steam. To ensure that your iron-on labels are properly adhered: - your textile must withstand the temperature of a 200° iron - place the label + greaseproof paper and apply strong pressure with a hot iron for 12 seconds (without steam!). - It's best to let the labels rest for 24 hours before wearing or washing the garment. If you still don't see any improvement, please send an email to our customer service department with a photo showing the problem: [email protected] Very nice day, Alexandra.
2
/5
★★☆☆☆
IT TOOK TOO MANY DAYS TO ARRIVE, IT'S NOT THE FIRST TIME THIS HAS HAPPENED TO ME.
Montse Raventos Esteve
Translated review
Answer from Petit-Fernand
Hi Montse! I just sent you an email regarding your delivery experience. We care very much about the satisfaction of our customers and we are sorry for the delivery anomalies as you found.... Have a nice day! ??
2
/5
★★☆☆☆
Feels bad giving two as they are nice looking stickers but they don't stick! They haven't even lasted a week.
Lauren
Answer from Petit-Fernand
Dear Lauren, thank you very much for ordering with Petit-Fernand UK! We are sorry to hear that you had problems with your labels. This is not normal and we invite you to contact us again so we can help. Also for your order number 4000844122 it's on its way and we just send you an e-mail regarding this matter. Our e-mail is: [email protected] Wishing you a lovely day! Kindly, Alexandre
3
/5
★★★☆☆
DO NOT WASH WELL ENOUGH
Martine Brugiere
Translated review
Answer from Petit-Fernand
Hello Martine, We're sorry for the inconvenience. Please send an email to our customer service department with a photo showing the problem: [email protected] Nice day, Alexandra
2
/5
★★☆☆☆
It has not arrived yet and I bought it two weeks ago, deadlines are not announced when the purchase is made and no one expects a shipment to take so long.
Mar Lobo
Translated review
Answer from Petit-Fernand
Dear Mar, Thank you for your message. I am sorry that you have not received your labels yet. I will forward your message to Customer Service to see what has happened with the shipment. Have a great day. Best regards, Maria.
3
/5
★★★☆☆
Relatively long delivery time, stickers are good.
Kristina M.
Translated review
Answer from Petit-Fernand
Hello Kristina, Thank you for your order and your message. We are delighted that you are happy with our products! We are sorry about the long delivery time. We are always working to shorten our delivery times and are in contact with the relevant logistics companies! Best regards from France and have a nice day 🙂 ! Johanna
3
/5
★★★☆☆
The quality of the labels is good. But they take more than 10 days to arrive, exactly 20 days. I don't think it's worth waiting that long for a few labels.
Jennifer Galdon Alarcón
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Answer from Petit-Fernand
Hi Jennifer, Thank you very much for your comment. We are indeed working to improve our shipping times. Have a great day! Regards, Maria Montserrat