/10
★★★★★
based on 126022 reviews published
★★★★★
based on 126022 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Labels that go up from the first wash... I find them everywhere in the machine! Very disappointed, I won't recommend.
Celine Bourdin
Translated review
Answer from Petit-Fernand
Hello Celine, We understand your dissatisfaction, and are sincerely sorry for this bad experience. This is not normal and should not happen. If you have not already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day. Emma
1
/5
★☆☆☆☆
I have not received my order
Rosa S.
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Answer from Petit-Fernand
Hello Rosa, you have not received your order as the house number is missing. Can you please write your correct address to [email protected] and we will resend it at our expense.
1
/5
★☆☆☆☆
It sucks because I haven't received anything since I ordered them 2 months ago.
Nadjma Mabadi
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Answer from Petit-Fernand
Hello, We are very sorry for this inconvenience and we understand your dissatisfaction. Could you please email your order number to [email protected] so that I can find a solution. Thank you in advance and sorry for this feedback. Have a nice day. Emma
1
/5
★☆☆☆☆
My order has not arrived. I placed it on August 24 and it's September 13 and I still haven't received anything. Shameful
Rocio Al
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had a lot of problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Please, if you have not yet received it considering the dates, we ask you to contact us at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
My order has not arrived
Jonathan Fradejas
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order has been shipped according to your request. Please, if you still have not received it considering the dates, we kindly ask you to contact us at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
Very disappointed with my order, the envelope was not complete, I only had the labels and not the greaseproof paper as indicated on the instructions,
E.n.vitres.
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Answer from Petit-Fernand
Hello, I can understand your disappointment, this is not normal and should not have happened. The greaseproof paper must have been forgotten and we apologize. If you wish, you can ask for some by sending us an email to [email protected], specifying your order number. Sophie
1
/5
★☆☆☆☆
Frankly, I've been ordering from you for a long time, but the last 2 times I've been disappointed, because every time I wash it, it peels off and the quality is not the same.
Imane
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Answer from Petit-Fernand
Hello, We're really sorry that there was a problem with your labels. I can confirm that they should be perfectly resistant to washing and drying. If this is not the case, this is not normal. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can suggest a solution. Have a nice day. Sophie
1
/5
★☆☆☆☆
If it were up to me, I would not even give them a star. An order placed more than 10 days ago and they don't even answer to private messages, emails or anything else. A shame!!!!! There are other more serious companies DO NOT ORDER FROM THIS COMPANY because they take longer than Aliexpress.
Teresa Vaquerizo
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Have a nice day, Maialen
1
/5
★☆☆☆☆
The labels don't stick. Even after the first wash, they peel off. But I followed the instructions.
Flore Andrieux
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Answer from Petit-Fernand
Hello Flore, We're very sorry to hear about the problem with your labels. I can confirm that they should be perfectly resistant to washing and drying. If this is not the case, it's not normal. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can suggest a solution. Have a nice day. Sophie
1
/5
★☆☆☆☆
Peels off after the first wash. Really not happy. It's money down the drain.
Julie
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Answer from Petit-Fernand
Hello Julie, We're very sorry to hear about the problem with your labels. I can confirm that they should be perfectly resistant to washing and drying. If this is not the case, it's not normal. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can suggest a solution. Have a nice day. Sophie
1
/5
★☆☆☆☆
Excessively expensive.
Alberto
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Answer from Petit-Fernand
Good morning, Thank you for your message and we are sorry that our prices are not to your liking. These are set in proportion to the quality of the product, in order to offer the customer the best possible experience. Have a nice day, Maialen
1
/5
★☆☆☆☆
Tags never arrived!
Kelly
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Answer from Petit-Fernand
Hello Kelly, I can understand your disappointment, this is not normal and should not have happened. Could you please email your order number to [email protected], so that I can find a solution. Thank you in advance and sorry again for this inconvenience. Sophie
1
/5
★☆☆☆☆
Order not received and no return from after-sales service
Marielle Canale
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Answer from Petit-Fernand
Hello Marielle, I can understand your disappointment, this is not normal and should not have happened. Could you please email your order number to [email protected] so that I can find a solution. Thank you in advance and sorry again for this inconvenience. Sophie
1
/5
★☆☆☆☆
Labels that won't stick. Whether self-adhesive or iron-on. The only ones that stick are the ones for shoes. I'm disappointed with both my orders
Cindy Dinand
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Answer from Petit-Fernand
Hi Cindy, We're really sorry that there was a problem with your labels. I can confirm that they should be perfectly resistant to washing and drying. If this is not the case, it's not normal. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can suggest a solution. Have a nice day. Sophie
1
/5
★☆☆☆☆
I still haven't received my order placed on 24/08 🙁 And no reply to my complaint.
Pauline Thiraux
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Answer from Petit-Fernand
Hello Pauline, I can understand your disappointment, this is not normal and should not have happened. I see that your order has been refunded, we are sorry again for the inconvenience. Sophie
1
/5
★☆☆☆☆
I have not received my order for 15 days.
Amandine
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Answer from Petit-Fernand
Hello, We are very sorry that there was a problem with your order. There may have been a problem with the post office. Please send an email to [email protected] with your order number, so that I can find a solution. Thank you in advance and sorry again for the inconvenience. Alessio
1
/5
★☆☆☆☆
I still haven't received my labels even though I ordered them on August 27.
Lidivine Bracke
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Answer from Petit-Fernand
Hello, We're really sorry that there was a problem with your order. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
I placed the order on August 20, it's September 13 and I still don't know where it is. AMAZING!!!
Marina Romero Martinez
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had a lot of problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Please, if you have not yet received it considering the dates, we ask you to contact us at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
Ordered on August 25 and never arrived! Written 2 times and received no response.
Dina E.
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Answer from Petit-Fernand
Dear customer, meanwhile we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
I never received the package. I have asked for an explanation but no one at the moment has been able to provide it to me
Virginia
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Answer from Petit-Fernand
Dear customer, we apologize for the late reply, I hope you have already received your order. If not, please contact us at [email protected] and we will do our 100% in order to find a solution. Best regards, Alessio
1
/5
★☆☆☆☆
I have not received my order yet, I have been waiting for almost a month.
Noemi Miniño Bretal
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you still have not received it considering the dates, we ask you to contact us at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
Hi, unfortunately I never got my package. Thank you
Silvia B.
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Answer from Petit-Fernand
Dear customer, meanwhile we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
Poor quality compared to similar labels ordered last year from C.monetiquette. Not easy to peel off. Some of the labels were also difficult to read. Customer service was professional at first, offering to redo them, but the labels sent back were the wrong color and looked very "boyish", even though they were for a little girl. In short, I'm very disappointed and am wondering about my next order, especially if it's so difficult to remove the labels!
Marie
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Answer from Petit-Fernand
Hello, We're very sorry that there was a problem with your order and for this disappointing experience. Your feedback is important to us as we take your opinions very seriously and I assure you that we will do our best to ensure that this does not happen again. Our apologies again. Have a nice day? Alessio
1
/5
★☆☆☆☆
I was very disappointed i didn't get the pattern/colour i had clicked on for some reason and had no time to change it as they came so late. i had ordered some previously and they were great. sadly not great this time
Laura M.
Answer from Petit-Fernand
Hi I am sorry you were disappointed with your labels. Please send us an email if you didn't receive the labels you ordered. Xia
1
/5
★☆☆☆☆
Never arrived
Terri W.
Answer from Petit-Fernand
Sorry you didn't receive your order. I have sent you an email 🙂 Xia
1
/5
★☆☆☆☆
I never received my order and no one is getting back to me...
Angelique Bechet
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Answer from Petit-Fernand
Bnjour, We are sorry that there was a problem with your order. There may have been a problem with the post office. Please send an email to [email protected] with your order number, so that I can find a solution. Thank you in advance and sorry again for the inconvenience. Alessio
1
/5
★☆☆☆☆
I have not received my order
Iris Laclaustra Esteve
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you still have not received it considering the dates, we ask you to contact us at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
My order has not arrived yet since August 21, I demand a refund as soon as possible please as they do not answer my mails or calls.
Susana Torres Fernández
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you still have not received it considering the dates, we kindly ask you to contact us at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I ordered the labels on August 21, and today, September 13, they have still not arrived. If I did not contact them, they would not have done anything since they were supposed to have been delivered.
Ana
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you still have not received it considering the dates, we kindly ask you to contact us at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I have not received my order yet and they have not refunded my money either. So in my opinion they deserve one star as they have not delivered what they promise. When they do I will give them an excellent.
Georgiana Luiza Deselnicu
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you still have not received it considering the dates, we ask you to contact us at [email protected] ! Have a nice day, Maialen