/10
★★★★★
based on 129423 reviews published
★★★★★
based on 129423 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I ordered on August 28, it's September 14 and I haven't received anything. I had to label for the start of school everything otherwise. An order of 82 euros. Unacceptable.
Valentina G.
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Answer from Petit-Fernand
Good morning Valentina, we apologize for the late reply, I hope you have already received your order. If not, please contact us at [email protected] and we will do our 100% in order to find a solution. Best regards, Alessio
1
/5
★☆☆☆☆
Order never arrived... What a disappointment...
Federica
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Answer from Petit-Fernand
Good morning, we apologize for the late reply, I hope you have already received your order. If not, please contact us at [email protected] and we will do our 100% in order to find a solution. Best regards, Alessio
1
/5
★☆☆☆☆
I placed the order on August 23 and today, September 14 has not yet arrived see you
Federica S.
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Answer from Petit-Fernand
Dear Federica, in the meantime we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
The adhesive labels do not adhere well. I stuck them on markers and crayons and they all came off the next day.I will not repurchase them and do not recommend them. In my opinion over the years the quality of the products has deteriorated, I noticed this even on the labels to stick on clothes.
Elena G.
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Answer from Petit-Fernand
Good evening Elena, We are sorry to hear that the product did not meet your expectations, I hope in the meantime you received a new order. If not, please contact us immediately at [email protected]. Best regards, Alessio
1
/5
★☆☆☆☆
Very bad service...paid for things right away that never arrived
Francesca L.
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Answer from Petit-Fernand
Dear Francesca, In the meantime we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
I'm very disappointed. I still haven't received my order 1 1/2 months after placing it. In addition, last year it arrived late and all horny.
Bérangère Gautier
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Answer from Petit-Fernand
Hello Bérangère, We're really sorry about this inconvenience, it's not normal. In order to find a solution, please contact us by email (if you haven't already done so): [email protected], specifying your order number. Our apologies again, have a nice day. Sophie
1
/5
★☆☆☆☆
Package not received
Séverine Bielawski
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Answer from Petit-Fernand
Hello Séverine, We're really sorry for this inconvenience, it's not normal. In order to find a solution, please contact us by email (if you haven't already done so): [email protected], specifying your order number. Our apologies again, have a nice day. Sophie
1
/5
★☆☆☆☆
They made a mistake! I ordered unicorn medal with address and they sent me my la. The strongest thing Esq me respond to days and after telling me q they will remedy no case! As I do not respond I will take action and share by networks with messages of great! I am outraged
Laura Aroca Gonzalez
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Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused. Unfortunately, during the high season this kind of problems usually occur. I confirm however that the corresponding items were shipped free of charge as per your request. Have a nice day, Maialen
1
/5
★☆☆☆☆
The 48 hour deadline was not respected at all, I waited 10 days for my order.
Sarah
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Answer from Petit-Fernand
Hello Sarah, I understand your disappointment about the delivery time. The 48-hour manufacturing deadline was met on our side, since your order placed on August 29th was shipped on the 31st. On the other hand, there was a delay in shipping, which we can't do anything about. Thank you for taking the time to share your opinion with us. We are working hard to find new service providers for more reliable shipments. Thank you for your understanding. Sophie
1
/5
★☆☆☆☆
I do not recommend buying from this site. Twice (the second times I had given them another chance) , I did not get the goods I ordered.
Gioia B.
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Answer from Petit-Fernand
Good morning, we apologize for the late reply, I hope you have already received your order. If not, please contact us at [email protected] and we will do our 100% in order to find a solution. Best regards, Alessio
1
/5
★☆☆☆☆
Order arrived too late! Label no longer of any use to me! Disgusted
Alessandra Amar
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Answer from Petit-Fernand
Hello Alessandra, we are very sorry for the bad experience you had. Thank you for your understanding. Have a nice day. Sophie
1
/5
★☆☆☆☆
Didn't receive my order after more than 15 days
Bocquet
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Answer from Petit-Fernand
Hello, We're sorry to hear that you still haven't received your order. I see that it was placed on August 29 and shipped on August 31. The delivery time is not normal. Please contact us by email ([email protected]) so that we can suggest a solution. Have a nice day. Sophie.
1
/5
★☆☆☆☆
Delivery time, unfortunately not at all as stated. And zero goodwill.
Samira Z.
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Answer from Petit-Fernand
We are sorry to hear about your bad experience. We specify shipping within 48h. Delivery depends on Deutsche Post and may take a few days.
1
/5
★☆☆☆☆
The stickers arrived over three weeks later
Ina K.
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Answer from Petit-Fernand
We apologize for the long delivery time. It should not be this long.
1
/5
★☆☆☆☆
Order received on time, but disappointed with iron-on labels
Angelina Blaszak
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Answer from Petit-Fernand
Hello Angelina, We're very sorry to hear about the problem with your iron-on labels. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day. Sophie
1
/5
★☆☆☆☆
Delivery takes too long And I'm still waiting for my parcel ordered in August
Franche
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Answer from Petit-Fernand
Hello, We are sorry that there was a problem with your order. Thank you for your understanding. Have a nice day. Emma
1
/5
★☆☆☆☆
I have not yet received the goods ordered on August 30
Maria L.
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Answer from Petit-Fernand
Good evening Luisa, we apologize for the inconvenience, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
In the advertisement they tell you that it is dispatched in 24-48 hours, not that after dispatch, it will take 10 WORKING days (which in my case was 13) to arrive. That is, three weeks waiting.
Carol Bosch
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Answer from Petit-Fernand
Good morning, We apologize for the delay generated by the transport agency. Unfortunately, although our orders are manufactured in 48H, Correos has its own delivery times, i.e. from 2 to 10 working days, which we must respect meticulously for any claim. Have a nice day, Maialen
1
/5
★☆☆☆☆
Order never received
Alessia P.
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Answer from Petit-Fernand
Dear customer, meanwhile we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
My order never arrived.
Lucia Martinez Blazquez
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that we have contacted you several times via email in order to resend your order or to proceed to your refund. . Please, if you have not received it yet, considering the dates, we ask you to contact us! Have a nice day, Maialen
1
/5
★☆☆☆☆
Order arrived very late! Also wanted adhesive labels and got iron-on labels instead, which I can't do anything with. Please take care EXCHANGE EXCLUDED! So expensive and no exchange for a bit of paper! Do not recommend it, there are better alternatives on Amazon
Kaderc
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Answer from Petit-Fernand
We are sorry that you have to wait so long. The postal service can take up to 10 working days. Unfortunately, not all orders can be changed. If you ordered the iron-on labels but meant the stickers, we cannot change the program code.
1
/5
★☆☆☆☆
The delay, even if it was due to factors outside the company (couriers/postmen), causes harm to people like me who ordered them for school and, despite 2 weeks in advance, still have not received them.
Fabrizio C.
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Answer from Petit-Fernand
Good morning, we apologize for the inconvenience caused to you, I hope you have already received your order. If not, please contact us at [email protected] and we will do our 100% in order to find a solution. Best regards, Alessio
1
/5
★☆☆☆☆
I followed the instructions for putting on the clothing labels, but unfortunately they all come off the clothes, which is a real shame. The shoes, on the other hand, are fine.
France Mendes
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Answer from Petit-Fernand
Hello, I can understand your disappointment, this is not normal and should not have happened. Could you please email your order number to [email protected], so that I can find a solution. Thank you in advance and sorry again for this inconvenience. Sophie
1
/5
★☆☆☆☆
It's been a month since I ordered some stickers and I haven't received them nor have I received any response from them.
Montserrat Alcorlo
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
This is already the second time I have ordered labels on the site and received nothing
Chiara P.
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Answer from Petit-Fernand
Dear Chiara, in the meantime we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
All the labels have peeled off. They have not even lasted a month. Most of them have peeled off without even using the garment. The rest have stayed on in the washing machine. Bad purchase.
Natalia Arcos
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Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused. Indeed, it is not normal for the labels to peel off, it must be a defective batch. In order to be able to help you, please send us some photos of the defective labels, if you have not already done so, to our email address [email protected]. Have a nice day, Maialen
1
/5
★☆☆☆☆
Orders take a long time to arrive at the post office and the package is lost. Waste of money and time.
Idina Vigil
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. Please, if you have not received it yet, considering the dates, we ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
Iron-on is not resistant to washing at 60 degrees. Even though I followed the instructions. I'm really disappointed and wouldn't recommend you again.
Tatiana Legeai
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Answer from Petit-Fernand
Hello Tatiana, We're very sorry to hear about the problem with your labels. I can confirm that they should be perfectly resistant to washing and drying. If this is not the case, it's not normal. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can suggest a solution. Have a nice day. Sophie
1
/5
★☆☆☆☆
Only half of the order arrived. Multiple requests, no response. I had ordered personalized stickers for pencils etc. for the start of school, which I was charged for but which never arrived. Very, very sad as I wanted to put them in my son's school bag. Huge disappointment. Unfortunately, even the pendant, which is very nice in itself, can't make up for this.
Sandra W.
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Answer from Petit-Fernand
We are sorry to hear that we made a mistake during production and that your order did not arrive in full. We sent you the missing part the next day after you contacted us. Did you receive it?
1
/5
★☆☆☆☆
I ordered the labels for my son's first day of school and have been waiting for them for 2 weeks.
Valérie Di Giusto
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Answer from Petit-Fernand
Hello Valérie, You placed your order on August 29th and it was shipped on the 31st. Unfortunately it seems that it got lost 🙁 I see that you received a refund from us. I'm sorry for the inconvenience. Thank you for your understanding. Sophie