/10
★★★★★
based on 126870 reviews published
★★★★★
based on 126870 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I have never received my order.
Silvana Melia Beigbeder
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. Please, if you have not received it yet, considering the dates, we ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I haven't received anything yet !!!!!
Mery B.
Translated review
Answer from Petit-Fernand
Good morning Mery, we apologize for the late reply, I hope you have already received your order. If not, please contact us at [email protected] and we will do our 100% in order to find a solution. Best regards, Alessio
1
/5
★☆☆☆☆
I still haven't received it, shameful.
Estefanía
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. I confirm however that your order was successfully refunded according to your request. Have a nice day, Maialen
1
/5
★☆☆☆☆
I placed the order on August 23 and have not yet received it.
Caren
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I don't understand how they can ask my opinion if I haven't received the order yet. They should make an effort to deliver the order instead of asking for an opinion.
Agustin Matos Lorenzo
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I placed an order on 25/08 and today I still have not received my order. I hope to receive it before the end of the year... Very disappointed by this it's a shame
Vanessa Moncel
Translated review
Answer from Petit-Fernand
Hello Vanessa, We're really sorry that there was a delivery delay with your order. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day. Emma
1
/5
★☆☆☆☆
I have been getting labels for my children from you every August for 6 years now. Always everything is perfect. Except during this last order: the clothes tags are different than usual and they all came off in the first wash.
Lucia P.
Translated review
Answer from Petit-Fernand
Dear Lucia, We are sorry to hear that the product did not meet your expectations, I hope in the meantime you received a new order. If not, please contact us immediately at [email protected]. Best regards, Alessio
1
/5
★☆☆☆☆
I still haven't received my order, 2nd reminder!
Sophia Obry
Translated review
Answer from Petit-Fernand
Hello Sophia, We're sorry to hear about the delay in delivery of your order. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Have a nice day. Emma
1
/5
★☆☆☆☆
Labels that go up from the first wash... I find them everywhere in the machine! Very disappointed, I won't recommend.
Celine Bourdin
Translated review
Answer from Petit-Fernand
Hello Celine, We understand your dissatisfaction, and are sincerely sorry for this bad experience. This is not normal and should not happen. If you have not already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day. Emma
1
/5
★☆☆☆☆
I have not received my order
Rosa S.
Translated review
Answer from Petit-Fernand
Hello Rosa, you have not received your order as the house number is missing. Can you please write your correct address to [email protected] and we will resend it at our expense.
1
/5
★☆☆☆☆
It sucks because I haven't received anything since I ordered them 2 months ago.
Nadjma Mabadi
Translated review
Answer from Petit-Fernand
Hello, We are very sorry for this inconvenience and we understand your dissatisfaction. Could you please email your order number to [email protected] so that I can find a solution. Thank you in advance and sorry for this feedback. Have a nice day. Emma
1
/5
★☆☆☆☆
My order has not arrived. I placed it on August 24 and it's September 13 and I still haven't received anything. Shameful
Rocio Al
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had a lot of problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Please, if you have not yet received it considering the dates, we ask you to contact us at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
My order has not arrived
Jonathan Fradejas
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order has been shipped according to your request. Please, if you still have not received it considering the dates, we kindly ask you to contact us at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
Very disappointed with my order, the envelope was not complete, I only had the labels and not the greaseproof paper as indicated on the instructions,
E.n.vitres.
Translated review
Answer from Petit-Fernand
Hello, I can understand your disappointment, this is not normal and should not have happened. The greaseproof paper must have been forgotten and we apologize. If you wish, you can ask for some by sending us an email to [email protected], specifying your order number. Sophie
1
/5
★☆☆☆☆
Frankly, I've been ordering from you for a long time, but the last 2 times I've been disappointed, because every time I wash it, it peels off and the quality is not the same.
Imane
Translated review
Answer from Petit-Fernand
Hello, We're really sorry that there was a problem with your labels. I can confirm that they should be perfectly resistant to washing and drying. If this is not the case, this is not normal. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can suggest a solution. Have a nice day. Sophie
1
/5
★☆☆☆☆
If it were up to me, I would not even give them a star. An order placed more than 10 days ago and they don't even answer to private messages, emails or anything else. A shame!!!!! There are other more serious companies DO NOT ORDER FROM THIS COMPANY because they take longer than Aliexpress.
Teresa Vaquerizo
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Have a nice day, Maialen
1
/5
★☆☆☆☆
The labels don't stick. Even after the first wash, they peel off. But I followed the instructions.
Flore Andrieux
Translated review
Answer from Petit-Fernand
Hello Flore, We're very sorry to hear about the problem with your labels. I can confirm that they should be perfectly resistant to washing and drying. If this is not the case, it's not normal. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can suggest a solution. Have a nice day. Sophie
1
/5
★☆☆☆☆
Peels off after the first wash. Really not happy. It's money down the drain.
Julie
Translated review
Answer from Petit-Fernand
Hello Julie, We're very sorry to hear about the problem with your labels. I can confirm that they should be perfectly resistant to washing and drying. If this is not the case, it's not normal. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can suggest a solution. Have a nice day. Sophie
1
/5
★☆☆☆☆
Excessively expensive.
Alberto
Translated review
Answer from Petit-Fernand
Good morning, Thank you for your message and we are sorry that our prices are not to your liking. These are set in proportion to the quality of the product, in order to offer the customer the best possible experience. Have a nice day, Maialen
1
/5
★☆☆☆☆
Tags never arrived!
Kelly
Translated review
Answer from Petit-Fernand
Hello Kelly, I can understand your disappointment, this is not normal and should not have happened. Could you please email your order number to [email protected], so that I can find a solution. Thank you in advance and sorry again for this inconvenience. Sophie
1
/5
★☆☆☆☆
Order not received and no return from after-sales service
Marielle Canale
Translated review
Answer from Petit-Fernand
Hello Marielle, I can understand your disappointment, this is not normal and should not have happened. Could you please email your order number to [email protected] so that I can find a solution. Thank you in advance and sorry again for this inconvenience. Sophie
1
/5
★☆☆☆☆
Labels that won't stick. Whether self-adhesive or iron-on. The only ones that stick are the ones for shoes. I'm disappointed with both my orders
Cindy Dinand
Translated review
Answer from Petit-Fernand
Hi Cindy, We're really sorry that there was a problem with your labels. I can confirm that they should be perfectly resistant to washing and drying. If this is not the case, it's not normal. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can suggest a solution. Have a nice day. Sophie
1
/5
★☆☆☆☆
I still haven't received my order placed on 24/08 🙁 And no reply to my complaint.
Pauline Thiraux
Translated review
Answer from Petit-Fernand
Hello Pauline, I can understand your disappointment, this is not normal and should not have happened. I see that your order has been refunded, we are sorry again for the inconvenience. Sophie
1
/5
★☆☆☆☆
I have not received my order for 15 days.
Amandine
Translated review
Answer from Petit-Fernand
Hello, We are very sorry that there was a problem with your order. There may have been a problem with the post office. Please send an email to [email protected] with your order number, so that I can find a solution. Thank you in advance and sorry again for the inconvenience. Alessio
1
/5
★☆☆☆☆
I still haven't received my labels even though I ordered them on August 27.
Lidivine Bracke
Translated review
Answer from Petit-Fernand
Hello, We're really sorry that there was a problem with your order. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
I placed the order on August 20, it's September 13 and I still don't know where it is. AMAZING!!!
Marina Romero Martinez
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had a lot of problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Please, if you have not yet received it considering the dates, we ask you to contact us at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
Ordered on August 25 and never arrived! Written 2 times and received no response.
Dina E.
Translated review
Answer from Petit-Fernand
Dear customer, meanwhile we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
I never received the package. I have asked for an explanation but no one at the moment has been able to provide it to me
Virginia
Translated review
Answer from Petit-Fernand
Dear customer, we apologize for the late reply, I hope you have already received your order. If not, please contact us at [email protected] and we will do our 100% in order to find a solution. Best regards, Alessio
1
/5
★☆☆☆☆
I have not received my order yet, I have been waiting for almost a month.
Noemi Miniño Bretal
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you still have not received it considering the dates, we ask you to contact us at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
Hi, unfortunately I never got my package. Thank you
Silvia B.
Translated review
Answer from Petit-Fernand
Dear customer, meanwhile we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio