/10
★★★★★
based on 129421 reviews published
★★★★★
based on 129421 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Order placed August 24, 2021, order never arrived. I've reported the problem I don't know how many times, I didn't feel listened to AT ALL. I reminded you so many times and you always had some lame excuse. Even when I asked for my refund, I was still told to wait for the parcel (September 9, still nothing). I had to ask for my refund several times, which has finally arrived. What's more, I asked to be removed from your database (French Data Protection Act of 1978) and strangely enough I'm still receiving ads from you. I'd like this to stop as soon as possible, otherwise I'll notify the Cnil.
Villet Aissia
Translated review
Answer from Petit-Fernand
hello, We understand your dissatisfaction, and are sincerely sorry for this bad experience. I can confirm that your email address (with which you placed your order) has been removed from our database. Have a nice day. Emma
1
/5
★☆☆☆☆
Delay and no commercial gesture!
Selvi Kroysier
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Answer from Petit-Fernand
Hello, We're sorry that there was a delay with your order. If you have not already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Have a nice day. Emma
1
/5
★☆☆☆☆
Complete order error
Mme Melissa Tehrani
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Answer from Petit-Fernand
Hi Melissa, I can understand your disappointment, this is not normal and should not have happened. We'll do everything we can to make sure it doesn't happen again! Could you please email your order number to [email protected], so that I can find a solution. Thank you in advance and sorry again for the inconvenience. Emma
1
/5
★☆☆☆☆
Very disappointed with the flask that arrived with the broken cap.
Nadege Rizzoli
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Answer from Petit-Fernand
Hello Nadege, Thank you for your order, we're sorry to hear that the stopper was broken on arrival. In order to find a solution, please contact us by email (if you haven't already done so): [email protected], specifying your order number. Our apologies again, have a nice day. Emma
1
/5
★☆☆☆☆
Order placed, supposedly sent but never received.
Tiphaine Guillard
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Answer from Petit-Fernand
Hello Tiphaine, we understand your dissatisfaction, and are sincerely sorry for this bad experience. We are taking your comment into careful consideration. If you have not already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Have a nice day! Emma
1
/5
★☆☆☆☆
Very bad experience to date I have not received my order, since August 22nd I placed it.
Carol Maria Zambrano Montero
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I am still unhappy. I placed the order in August and still have not received it. They replied that they were going to remanufacture it since they don't know what happened. School has started and I still have no labels.
Claudia Salvador Jimenez
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I have not received my order and no one is answering my messages to find out where it is.
Asunción Bosch
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had a lot of problems regarding the delivery service in Spain, that is why we are looking for new delivery partners. I confirm however that a tracking number was provided to you once the order was shipped. Have a nice day, Maialen
1
/5
★☆☆☆☆
I still haven't received anything by this date. Despite my requests I still don't know where my parcel is and no refund has been offered. I find this shameful.
Virginie Philippe
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Answer from Petit-Fernand
Hello Virginie, We understand your dissatisfaction, and are sincerely sorry for this bad experience. I invite you to send us an email at [email protected], specifying your order number, so that I can find a solution. Thank you in advance and sorry again for this inconvenience. Emma
1
/5
★☆☆☆☆
I never got my order, thank goodness I paid with paypal and they refunded me. You pay 3 shipping and they are supposed to send it to you by regular mail so you can't track the package. I will never order from them again.
Sandra Ep
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. I confirm however that your order was successfully refunded according to your request. Have a nice day, Maialen
1
/5
★☆☆☆☆
The product I ordered never arrived I wrote several times but no response Ordered 3 weeks ago
Maria E.
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Answer from Petit-Fernand
Dear customer, meanwhile we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
I ordered some labels for objects at the beginning of August. As the package didn't arrive, I claimed it. They tell me that they have sent it on August 10. I wait and nothing. The 10 regulatory days passed and it didn't arrive either. I place the order again and they send it to me. It does not arrive either. I contact them and they tell me that they will give me a solution. On September 14, 2021, I do not have the order and I know that it is not a problem of my postal address because it is the second time I order from this company and the previous one arrived.
Bal Tomas
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. I confirm however that your order was successfully refunded according to your request. Have a nice day, Maialen
1
/5
★☆☆☆☆
The Products are very nice but the wrong information provided cancels the whole service. In the advertisement it talks about service in 24/48 hours. After the purchase you receive an email saying that after the labels are printed it will take 2 to 3 days for shipping which can, however, become as long as 10. I made the purchase on August 31 and still have not received anything. I had to buy more stationery labels to take to school so the 45 euros spent here is now useless.
Emanuele N.
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Answer from Petit-Fernand
Dear Emanuele, Thank you for purchasing from us, we are pleased. We are sorry for the delivery timing Please accept our sincere apologies. Best regards ?, Alessio
1
/5
★☆☆☆☆
I have not received my order. Please reply to the e-mails I have sent.
Patricia Santana Ponce De Leon
Translated review
Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused. Unfortunately, during the high season our customer service had to deal with a large number of requests and that is why the wait was a little longer than usual. We are still glad that your order has arrived. Have a nice day, Maialen
1
/5
★☆☆☆☆
I am still waiting for a response and for the water leaking freezer part to be sent back to me.
Cristina Ruiz Molero
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Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused. Unfortunately, during the high season our customer service had to deal with a large number of requests and that is why the wait was a little longer than usual. I confirm however that the requested part was resent free of charge according to your request. Have a nice day, Maialen
1
/5
★☆☆☆☆
I still have not received my order. Order dated 08/24/2021!!!!
Wafa Cazako
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Answer from Petit-Fernand
Hello, Thank you for ordering from C-MonEtiquette. We are sorry to hear that you did not receive your order on time, we strive to best satisfy our customers and carefully consider your comment to improve this point. In order to find a solution, please contact us by email (if you have not already done so): [email protected], specifying your order number. Our apologies again, have a nice day. Emma
1
/5
★☆☆☆☆
I have never received my order.
Silvana Melia Beigbeder
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. Please, if you have not received it yet, considering the dates, we ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I haven't received anything yet !!!!!
Mery B.
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Answer from Petit-Fernand
Good morning Mery, we apologize for the late reply, I hope you have already received your order. If not, please contact us at [email protected] and we will do our 100% in order to find a solution. Best regards, Alessio
1
/5
★☆☆☆☆
I still haven't received it, shameful.
Estefanía
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. I confirm however that your order was successfully refunded according to your request. Have a nice day, Maialen
1
/5
★☆☆☆☆
I placed the order on August 23 and have not yet received it.
Caren
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I don't understand how they can ask my opinion if I haven't received the order yet. They should make an effort to deliver the order instead of asking for an opinion.
Agustin Matos Lorenzo
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I placed an order on 25/08 and today I still have not received my order. I hope to receive it before the end of the year... Very disappointed by this it's a shame
Vanessa Moncel
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Answer from Petit-Fernand
Hello Vanessa, We're really sorry that there was a delivery delay with your order. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day. Emma
1
/5
★☆☆☆☆
I have been getting labels for my children from you every August for 6 years now. Always everything is perfect. Except during this last order: the clothes tags are different than usual and they all came off in the first wash.
Lucia P.
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Answer from Petit-Fernand
Dear Lucia, We are sorry to hear that the product did not meet your expectations, I hope in the meantime you received a new order. If not, please contact us immediately at [email protected]. Best regards, Alessio
1
/5
★☆☆☆☆
I still haven't received my order, 2nd reminder!
Sophia Obry
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Answer from Petit-Fernand
Hello Sophia, We're sorry to hear about the delay in delivery of your order. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Have a nice day. Emma
1
/5
★☆☆☆☆
Labels that go up from the first wash... I find them everywhere in the machine! Very disappointed, I won't recommend.
Celine Bourdin
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Answer from Petit-Fernand
Hello Celine, We understand your dissatisfaction, and are sincerely sorry for this bad experience. This is not normal and should not happen. If you have not already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day. Emma
1
/5
★☆☆☆☆
I have not received my order
Rosa S.
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Answer from Petit-Fernand
Hello Rosa, you have not received your order as the house number is missing. Can you please write your correct address to [email protected] and we will resend it at our expense.
1
/5
★☆☆☆☆
It sucks because I haven't received anything since I ordered them 2 months ago.
Nadjma Mabadi
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Answer from Petit-Fernand
Hello, We are very sorry for this inconvenience and we understand your dissatisfaction. Could you please email your order number to [email protected] so that I can find a solution. Thank you in advance and sorry for this feedback. Have a nice day. Emma
1
/5
★☆☆☆☆
My order has not arrived. I placed it on August 24 and it's September 13 and I still haven't received anything. Shameful
Rocio Al
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had a lot of problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Please, if you have not yet received it considering the dates, we ask you to contact us at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
My order has not arrived
Jonathan Fradejas
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order has been shipped according to your request. Please, if you still have not received it considering the dates, we kindly ask you to contact us at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
Very disappointed with my order, the envelope was not complete, I only had the labels and not the greaseproof paper as indicated on the instructions,
E.n.vitres.
Translated review
Answer from Petit-Fernand
Hello, I can understand your disappointment, this is not normal and should not have happened. The greaseproof paper must have been forgotten and we apologize. If you wish, you can ask for some by sending us an email to [email protected], specifying your order number. Sophie