/10
★★★★★
based on 126870 reviews published
★★★★★
based on 126870 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Poor quality compared to similar labels ordered last year from C.monetiquette. Not easy to peel off. Some of the labels were also difficult to read. Customer service was professional at first, offering to redo them, but the labels sent back were the wrong color and looked very "boyish", even though they were for a little girl. In short, I'm very disappointed and am wondering about my next order, especially if it's so difficult to remove the labels!
Marie
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Answer from Petit-Fernand
Hello, We're very sorry that there was a problem with your order and for this disappointing experience. Your feedback is important to us as we take your opinions very seriously and I assure you that we will do our best to ensure that this does not happen again. Our apologies again. Have a nice day? Alessio
1
/5
★☆☆☆☆
I was very disappointed i didn't get the pattern/colour i had clicked on for some reason and had no time to change it as they came so late. i had ordered some previously and they were great. sadly not great this time
Laura M.
Answer from Petit-Fernand
Hi I am sorry you were disappointed with your labels. Please send us an email if you didn't receive the labels you ordered. Xia
1
/5
★☆☆☆☆
Never arrived
Terri W.
Answer from Petit-Fernand
Sorry you didn't receive your order. I have sent you an email 🙂 Xia
1
/5
★☆☆☆☆
I never received my order and no one is getting back to me...
Angelique Bechet
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Answer from Petit-Fernand
Bnjour, We are sorry that there was a problem with your order. There may have been a problem with the post office. Please send an email to [email protected] with your order number, so that I can find a solution. Thank you in advance and sorry again for the inconvenience. Alessio
1
/5
★☆☆☆☆
I have not received my order
Iris Laclaustra Esteve
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you still have not received it considering the dates, we ask you to contact us at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
My order has not arrived yet since August 21, I demand a refund as soon as possible please as they do not answer my mails or calls.
Susana Torres Fernández
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you still have not received it considering the dates, we kindly ask you to contact us at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I ordered the labels on August 21, and today, September 13, they have still not arrived. If I did not contact them, they would not have done anything since they were supposed to have been delivered.
Ana
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you still have not received it considering the dates, we kindly ask you to contact us at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I have not received my order yet and they have not refunded my money either. So in my opinion they deserve one star as they have not delivered what they promise. When they do I will give them an excellent.
Georgiana Luiza Deselnicu
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you still have not received it considering the dates, we ask you to contact us at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
The parcel did not arrive at my address, but at my old address and the package was torn.
Maud Cavaillé
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Answer from Petit-Fernand
Hello, We're really sorry that there was a problem with your order. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
The label peels off very quickly, disgusted, I'll do it with a marker now.
Celia
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Answer from Petit-Fernand
Hello,? We're sorry to hear that your labels are coming off. This is not normal. I can confirm that iron-on labels and self-adhesive labels for objects should be perfectly resistant to machine washing and drying. It is essential that your iron is at maximum temperature and that you press firmly when applying (and without moving). You can apply these tips to labels that are already stuck on. I hope these tips will help you make the most of our products. If you have any questions, please contact our customer service department: [email protected]. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
I would love to do a review if only I had received the order......
Laura C.
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Answer from Petit-Fernand
Dear Laura, In the meantime we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
Lousy service. A mistake to have bought anything here. I placed an order on 08/29/21, I have complained 2 times, they answer you in French, they don't give you a tracking number of the order, now they don't even answer my emails, a scam. Today is 09/13/21 and nothing has arrived yet. I had to order them on another website and they have already arrived.
VĂctor Tena
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order has been shipped according to your request. Please, if you still have not received it considering the dates, we kindly ask you to contact us at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I have not received it and your asking for a review!? ??
Doris P.
Answer from Petit-Fernand
Hello Doris, I have sent you an email regarding your order 🙂 Xia
1
/5
★☆☆☆☆
Thermoadhesive stickers are peeled off.
Silvia Biain Perez
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Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused. Indeed, it is not normal for the labels to peel off, it must be a defective batch. In order to be able to help you, please send us some photos of the defective labels, if you have not already done so, to our email address [email protected]. Have a nice day, Maialen
1
/5
★☆☆☆☆
I bought it on August 15 and it has not arrived yet. Claim and I'm still waiting for them to come back to me, course started and everything and no stickers or money or anything.
Esperanza Fernández Velázquez
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you still have not received it considering the dates, we ask you to contact us at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I'm not at all satisfied, all the labels wash off! I've ordered from this site before and never had this problem. Now it's a waste of money, single-use self-adhesive clothing labels don't stick!
Marjolaine Maddi
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Answer from Petit-Fernand
Hello Marjolaine, We're really sorry that your labels are coming off. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
Very disappointed, the labels don't stand up to 1 wash, even at 30°C. I systematically find labels in my machine, whether iron-on or self-adhesive. I followed all the instructions and left the clothes to rest for more than 48 hours before using and washing them.
Chloé Farina
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Answer from Petit-Fernand
Hello? We're sorry to hear that your labels are coming off. This is not normal. I can confirm that iron-on labels should be perfectly resistant to machine washing and drying. Could you please email your order number to [email protected], so that I can find a solution. Have a nice day. Alessio
1
/5
★☆☆☆☆
Placed order on 3rd September and still not received it ??
Sally P.
Answer from Petit-Fernand
Hi Sally, I am sorry you should have received your order, I will send you an email 🙂 Xia
1
/5
★☆☆☆☆
Still haven't received anything placed order in August mah hope it will arrive before school starts
Giusy C.
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Answer from Petit-Fernand
Dear customer, meanwhile we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
I have been buying your labels for 4 years now and unlike previous purchases, this year I have found that the object labels, single line, do not stay firmly attached to the object (marker) after application. The difference is unbelievable compared to markers I affixed your labels to last year and on which the labels are intact, despite an entire school year! I think you have changed the type of glue. I also took some comparison pictures.
Rossella
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Answer from Petit-Fernand
Dear customer, We are sorry to hear that the product did not live up to your expectations, I hope in the meantime you received a new order. If not, please contact us immediately at [email protected]. Best regards, Alessio
1
/5
★☆☆☆☆
Lousy service, almost a month ago I placed my order and I have not received it, I sent an email complaining several days ago and I have not heard back. Very bad after sales service.
Usuario Habitual
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. I confirm however that your order was successfully refunded according to your request. Have a nice day, Maialen
1
/5
★☆☆☆☆
I did not receive my order on time. And on my 1st order, the thermo-labels came off with fear. Absolutely not satisfied and impossible to reach a service. No
Astrid Roche
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Answer from Petit-Fernand
Hello, We're really sorry that there was a problem with your order. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
Placed the order on August 22, still haven't received anything. Hopefully they will give me a refund.
Federica O.
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Answer from Petit-Fernand
Dear customer, we apologize for the late reply, I hope you have already received your order. If not, please contact us at [email protected] and we will do our 100% in order to find a solution. Best regards, Alessio
1
/5
★☆☆☆☆
I placed an order on August 20 for labels that were supposed to be needed by September 13! To this day they still have not arrived! And it already happened to me 5 years ago with my other son.
Martina V.
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Answer from Petit-Fernand
Dear customer, meanwhile we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
Ordered since August 26 and I am still waiting for it to arrive.
Mareli Perdomo
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order has been shipped according to your request. Please, if you still have not received it considering the dates, we kindly ask you to contact us at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
Order never received
Raffaella F.
Translated review
Answer from Petit-Fernand
Dear customer, meanwhile we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
I have been waiting for a month for the product and I still have not received it.
Rocio Berna Beltran
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. I confirm however that your order was successfully refunded according to your request. Have a nice day, Maialen
1
/5
★☆☆☆☆
The postage was within the guidelines and the packaging is really great and it feels like a quality item but my daughter has been in school for 7 days now and in the first wash and tumble dry the label has come off. I washed her cardigans and tops at 30° and tumble dryer on a low temperature synthetic cycle and the iron on labels did not stay attached. I followed the instructions on how to attach them and loved that a piece of parchment paper was included in the order but they haven't worked for me. As this is my daughters first year in school I got the iron on personalised labels with a dinosaur and pink background and I also got 200 normal iron labels from a different place. The normal labels were £4 for 200 and they haven't come off at all. I am shocked and disappointed by this outcome to be honest because the iron on labels from here were the nicer option but they didn't work for us.
Customer
Answer from Petit-Fernand
Good morning, thank you for your review. I am sorry the labels did not work for you. I will send you an email now to find a solution 🙂 Xia
1
/5
★☆☆☆☆
I placed an order on 10/08/2021 and on 12/09 I still have not received the order and still no news?
Nisa Azevedo Moreira
Translated review
Answer from Petit-Fernand
Hello Madam, We are sorry to hear that there was a problem with your order. I can confirm that your order was shipped on 12/08. You should have received it a long time ago. If you haven't received it yet, and if you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Have a nice day. Emma
1
/5
★☆☆☆☆
My son has already started school and the stickers I ordered have not arrived yet. I ordered them on August 12 and 15 days later I called poquet and they told me that they would send them again and I am still waiting for them.
Adolfo
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you still have not received it considering the dates, we kindly ask you to contact us at [email protected] ! Have a nice day, Maialen