/10
★★★★★
based on 126859 reviews published
★★★★★
based on 126859 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I've been waiting for the tags since Aug. 21 (now Sept. 12), surely it was a postal mix-up but they should find a way to have a tracking service.
Eliana G.
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Answer from Petit-Fernand
Dear customer, we apologize for the late reply, I hope you have already received your order. If not, please contact us at [email protected] and we will do our 100% in order to find a solution. Best regards, Alessio
1
/5
★☆☆☆☆
Order placed on August 14. It is now September 12 and I still have not received my order. I have requested a credit note and it has not been paid. They do not answer messages or calls.
Sheila Rodríguez García
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. I confirm however that your order was successfully refunded according to your request. Have a nice day, Maialen
1
/5
★☆☆☆☆
I have an order from August 14 and it has not arrived yet.... so my opinion is very bad.
Victoria Camelia Pop
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you still have not received it considering the dates, we ask you to contact us at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
Although I respect the heating time on the labels, unfortunately most of them don't last.
Angélique Saheb
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Answer from Petit-Fernand
Hello Angélique, I can understand your disappointment and confirm that this is not normal. Iron-on labels should hold up perfectly to machine washing and drying. Could you please email your order number to [email protected], so that I can find a solution. Thank you in advance and sorry again for the inconvenience. Emma
1
/5
★☆☆☆☆
They work very poorly, I ordered the stickers pack on September 2 and I have not yet arrived, I do not know why they deceive the customer and put on the web that delivery is in 48 hours .... If I had known that they take so long I would not buy them, there are other brands that I have bought other years that meet their deadlines ... Thank goodness I had stickers from other years....
Belen Bravo
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Answer from Petit-Fernand
Good morning, We apologize for the delay generated by the transport agency. Unfortunately, although our orders are manufactured in 48H, Correos has its own delivery times, i.e. from 2 to 10 working days, which we must respect meticulously for any claim. Have a nice day, Maialen
1
/5
★☆☆☆☆
Does not hold after machine washing very disappointed I do not recommend
Anaïs Offredo
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Answer from Petit-Fernand
Hello Anaïs, I can understand your disappointment and I can confirm that this is not normal. Could you please email your order number to [email protected], so that I can find a solution. Thank you in advance and sorry again for this inconvenience. Emma
1
/5
★☆☆☆☆
Unfortunately, the labels are all coming off on me. I followed the instructions but on the first wash they are coming off.
Marina F.
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Answer from Petit-Fernand
Dear customer, We are sorry to hear that the product did not live up to your expectations, I hope in the meantime you received a new order. If not, please contact us immediately at [email protected]. Best regards, Alessio
1
/5
★☆☆☆☆
Fatal! I can not talk to them or I do not get the order! I do not recommend it!
Rocio Pérez
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Have a nice day, Maialen
1
/5
★☆☆☆☆
Very disappointed with the self-adhesive labels for clothes... 3/4 of them washed off...
Marion Labaume
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Answer from Petit-Fernand
Hello Emilie We are very sorry that there was a problem with your order and I can confirm that this is not normal. Could you please email your order number to [email protected], so that I can find a solution. Thank you in advance and sorry again for the inconvenience. Emma
1
/5
★☆☆☆☆
I never received my order.
Emilie Clerc
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Answer from Petit-Fernand
Hello Emilie We're sorry there was a problem with your order. La Poste has returned your package to us. If you have not yet sent your new delivery instructions, you can do so by email to [email protected] with your order number, so that I can find a solution. Thank you in advance and sorry again for this inconvenience. Emma
1
/5
★☆☆☆☆
Labels never received! No news from SAV. Disappointing
Tessamona
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Answer from Petit-Fernand
Hello Stéphanie, We are very sorry that there was a problem with your order. Customer service has responded. I hope your labels have arrived. If this is still not the case, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Have a nice day. Emma
1
/5
★☆☆☆☆
Super bad!!.not a single label sticks to my baby's clothes, and all the clothes are cotton! I DO NOT RECOMMEND IT
Sandra
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Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused. Indeed, it is not normal for the labels to peel off, it must be a defective batch. In order to be able to help you, please send us some photos of the defective labels to our email [email protected]. Have a nice day, Maialen
1
/5
★☆☆☆☆
The instructions were followed to the letter, yet in the first wash every other label came off!
Vic
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Answer from Petit-Fernand
Hello Laurie, We're sorry to hear about the problem with your order. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Have a nice day. Emma
1
/5
★☆☆☆☆
Dissatisfied, I followed the instructions to the letter and almost every other iron-on label came off in the first wash !!!! I do not recommend at all
Vic
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Answer from Petit-Fernand
Hi Laurie We're really sorry there was a problem with this order. I can confirm that the iron-on labels must withstand machine washing and drying. We will do our best to send you new ones. It is essential that your iron is at maximum temperature and that you press firmly when applying (and without moving). I hope these tips and new labels will enable you to use our products to the full. Thank you for your understanding. Have a nice day. Emma
1
/5
★☆☆☆☆
Apparently my order was dispatched on 26th August. 16 days later and I've still not received it. Disappointed and a waste of money.
Nicola
Answer from Petit-Fernand
Hello Nicola, I am really sorry you haven't received your order. I will send you an email 🙂 Xia
1
/5
★☆☆☆☆
Every year I buy here and I have never had any problem, but this year I ordered almost a month ago and I still have not arrived, the phone does not pick up anyone and I have already sent a few mails: to confirm my address .... Well I don't have the labels or the money and I'm still waiting.
Marián Romanos
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you still have not received it considering the dates, we ask you to contact us at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I haven't received anything yet. But I haven't found the time yet to see where the delivery is. :/
André D.
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Answer from Petit-Fernand
We guarantee shipment of the product within 48 hours, but delivery will only take a few days longer.
1
/5
★☆☆☆☆
I do not have the pleasure of being able to give you any opinions because the labels never reached me. Such long shipping times in view of the start of school are unacceptable. Order placed on August 27.
Chiara R.
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Answer from Petit-Fernand
Dear customer, meanwhile we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
I placed the order 16 days ago and still have not arrived.FATAL ,I do not recommend it to anyone.Little company would be.
Maria
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had a lot of problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Please, if you have not yet received it considering the dates, we ask you to contact us at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
Three times I claimed my order. It never arrived. When I ask for a refund, they give me a long time, they don't answer me and I don't have my money. Other years, I have ordered for the beginning of school and never had any problem, everything was excellent, but this year ..... total disaster?
Ari
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. I confirm however that your order was successfully refunded according to your request. Have a nice day, Maialen
1
/5
★☆☆☆☆
I HAVE NOT RECEIVED MY ORDER
Natalie Antoine
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Answer from Petit-Fernand
Hello Natalie, We're sorry to hear about the problem with your order. Customer service has responded. I hope your labels have arrived. If this is still not the case, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Have a nice day. Emma
1
/5
★☆☆☆☆
Regrettable. I placed an order 15 days before school started and it arrived yesterday. When I told them last week that I no longer needed it and that I wanted to cancel it they said no. On top of all that the labels I receive come with another child's name on them. It seems to me that this company is not very recommendable and not very serious.
Borja Puga
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had many problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. However, I confirm that it is not normal that you have received the labels in the name of another child, so I invite you to send us some pictures of the labels to our email [email protected] so that we can reimburse you. Have a nice day, Maialen
1
/5
★☆☆☆☆
Sad, ordered 3 weeks ago, school starts on Wednesday and still no labels!!!! NEVER AGAIN!!! I do not recommend this product!!!!!!!!!!! ??????
Alexandra Costa
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Answer from Petit-Fernand
Hello Alexandra, We are very sorry that there was a problem with your order. Customer service has responded. Your labels are leaving today. You should receive them shortly. Do not hesitate to come back to us if it is still not the case. Have a nice day. Emma
1
/5
★☆☆☆☆
Numerous reminders, you have to get angry on social networks to get a response.
Clai
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Answer from Petit-Fernand
Hello Claire, We're sorry that there was a problem with your order and the response time. Customer service has provided you with an answer that I hope satisfies you. Your labels left on 22/09. You should receive them shortly. Do not hesitate to come back to us if this is still not the case. Have a nice day. Emma
1
/5
★☆☆☆☆
Order still not received
Client(e)
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Answer from Petit-Fernand
Hello Méghane, We are very sorry that there was a problem with your order. Customer service has provided you with an answer that I hope will satisfy you. You should receive your labels shortly. Please do not hesitate to come back to us if this is still not the case. Have a nice day. Emma
1
/5
★☆☆☆☆
Order not received after 3 weeks
Cindy Van Daele
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Answer from Petit-Fernand
Hello Cindy, We are very sorry that there was a problem with your order. Customer service has provided you with an answer that I hope will satisfy you. You should receive your labels shortly. Please do not hesitate to come back to us if this is still not the case. Have a nice day. Emma
1
/5
★☆☆☆☆
I have not received it!
Judit Uzkudun Moreno
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. I confirm however that your order was successfully refunded according to your request. Have a nice day, Maialen
1
/5
★☆☆☆☆
The stickers arrived very late, I could not use them, I had to write it with a felt-tip pen.
Cheste,valencia.
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had many problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. We still hope you liked our products. Have a nice day, Maialen
1
/5
★☆☆☆☆
Confirmed, product never arrived. Customer service response is that it was delivered. Since it is not sent by courier nor told is my word against the carrier. But of course they do not refund
Eleonora G.
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Answer from Petit-Fernand
Dear Eleonora, Thank you for taking the time to write a review. We are sorry for the unpleasant experience you had with us. Please accept our deepest apologies. Best regards ?, Alessio
1
/5
★☆☆☆☆
I haven't received my parcel
Ellen W.
Answer from Petit-Fernand
Hi Ellen, I will send you an email 🙂 Xia