/10
★★★★★
based on 126022 reviews published
★★★★★
based on 126022 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Order placed on 27/08 for labels, still not received and no news from customer service.
Raphaelle Clech
Translated review
Answer from Petit-Fernand
Hello Raphaelle We are very sorry that there was a problem with your order. La Poste has returned your parcel to us. If you have not yet sent your new delivery instructions, you can do so by email to [email protected] with your order number, so that I can find a solution. Thank you in advance and sorry again for this inconvenience. Emma
1
/5
★☆☆☆☆
Haven't received my order yet so can't make a review!
Tracey L.
Answer from Petit-Fernand
Hi Tracey, unfortunately your address was incomplete, missing the road number. I will send you an email to sort it out 🙂 Xia
1
/5
★☆☆☆☆
It's September 11 and I still haven't received the labels for my children who started school on September 2. I despair...
Manon Pimenta
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Answer from Petit-Fernand
Hello Manon, I understand your disappointment, this is not normal and should not have happened. Customer service has given you an answer that I hope will satisfy you. Have a nice day. Emma
1
/5
★☆☆☆☆
Well, I still don't know anything about anything. I have no idea where my order is
Ana Paula Nagy
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order has been shipped according to your request. Please, if you still have not received it considering the dates, we kindly ask you to contact us at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
Never received the products ordered and despite two emails sent, I still have not received anything, either my order or a refund. Extremely disappointed by this site!
S. Diandra Gomes Dos Santos
Translated review
Answer from Petit-Fernand
Hello Madam, We are sorry that there was a problem with your order. Customer service has provided you with an answer which I hope will satisfy you. You should receive your labels shortly. Please do not hesitate to contact us if this is still not the case. Have a nice day. Emma
1
/5
★☆☆☆☆
Made order on August 24 , we are at September 10 and I still have not received anything. on Monday my daughter starts elementary school and I do not have the much desired labels. Luckily my son starts kindergarten in January and in the meantime I hope you will send me back everything if not I have thrown away 42 euros. what a disappointment!
Francesca
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Answer from Petit-Fernand
Dear customer, meanwhile we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
I didn't get it...
Susana
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order has been shipped. Please, if you still have not received it considering the dates, we ask you to contact us at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
The product arrived with no heat proof paper even though it stated it would be provided. The stickers never kept their shape and became distorted despite every effort to follow the instructions to the letter. The name immediately faded once ironed on almost unreadable straight from application. The sticker remained tacky despite being allowed 48hrs to settle. The product did not securely stick unless it was IRONED on despite advertisement stating no more ironing.
Valued C.
Answer from Petit-Fernand
Hi, unfortunately you had ordered the stick on labels not the iron on labels, which explains why you didn't receive protective paper. For the stick on labels, no protective paper is required, you just have to stick the label on the label inside the clothing. I have sent you an email 🙂 Xia
1
/5
★☆☆☆☆
I haven't received my second order
Aurore Colas
Translated review
Answer from Petit-Fernand
Hello Aurore, We're really sorry about this inconvenience, it's not normal. In order to find a solution, please contact us by email (if you haven't already done so): [email protected], specifying your order number. Our apologies again, have a nice day. Emma
1
/5
★☆☆☆☆
I still have not received my order. Disappointed
Djamila Sousa Santos
Translated review
Answer from Petit-Fernand
Hello Djamila, We're really sorry about this inconvenience, it's not normal. In order to find a solution, please contact us by email (if you haven't already done so): [email protected], specifying your order number. Our apologies again, have a nice day. Emma
1
/5
★☆☆☆☆
Labels are too long to attach to clothing labels
Kt
Answer from Petit-Fernand
Hi, I am sorry the labels are too large for you, please find the measurements on our website when you order 🙂 Xia
1
/5
★☆☆☆☆
I placed an order I have not arrived I have sent 5 emails and I have called the phone number without any response they are incompetent and keep the money and do not give the face .
Tania Mendez Perez
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. I confirm however that your order was successfully refunded according to your request. Have a nice day, Maialen
1
/5
★☆☆☆☆
Very expensive, very few labels and on top of that you made a mistake with the name. The whole booklet was fine except for one page, so the mistake was yours. Thank you
Celeste Martinez Galindo
Translated review
Answer from Petit-Fernand
Good morning Celeste, We are sorry that our prices do not suit you. Our prices are set according to the quality of our products and the services we offer. On the other hand, we do not modify the orders of our customers, so if there is a problem in writing, the error comes from the customer and not from our company. Have a nice day, Maialen
1
/5
★☆☆☆☆
It never arrived and since there was no tracking number I didn't know anything. since August 19 everything was planned in time to have the back to school ready and today on September 10, I have nothing. A pity because I had good references, but I do not recommend it.
Estibaliz
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. I confirm however that your order was successfully refunded according to your request. Have a nice day, Maialen
1
/5
★☆☆☆☆
I haven't received my labels yet, so I can't rate them.
Nazaret Campuzano GarcÃa
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you still have not received it considering the dates, we ask you to contact us at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
Very disappointed with the order The package arrived late The bag does not correspond to the order
Nazik Pillome
Translated review
Answer from Petit-Fernand
Hello Nazik, We're really sorry about this inconvenience, it's not normal. In order to find a solution, please contact us by email (if you haven't already done so): [email protected], specifying your order number. Our apologies again, have a nice day. Emma
1
/5
★☆☆☆☆
I still have not received my order, placed more than 1 month ago. No response to my messages either. What a disappointment.
Nereida DÃaz Mendoza
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you still have not received it considering the dates, we ask you to contact us at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
Excellent, very fast ?
Tânia Almeida
Translated review
Answer from Petit-Fernand
Hello Tania Thank you for your encouragement. Good day Emma
1
/5
★☆☆☆☆
Delivery 2-10 working days, it's been more than 10 days but NOTHING...not even a message x understand what's going on, but will we get these labels?
Maria B.
Translated review
Answer from Petit-Fernand
Dear customer, meanwhile we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
After the first wash (at 30°C), the labels are already damaged and peeling off... If you have to change them every week, it's going to be expensive for a year! I'm very disappointed... And I did follow the instructions for gluing them, the temperature, the time... Ect...
Pauline
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Answer from Petit-Fernand
Hello Pauline, We're really sorry about this inconvenience, it's not normal. In order to find a solution, please contact us by email (if you haven't already done so): [email protected], specifying your order number. Our apologies again, have a nice day. Emma
1
/5
★☆☆☆☆
I placed the order on 08/20/08 and to this day it still has not arrived. More than 20 days.
Iris Mora Gonzalez
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order has been shipped. Please, if you still have not received it considering the dates, we ask you to contact us at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
My order was sent to my old address for no reason (even though i had already ordered from my new address) you told me there was nothing we could do except wait for the labels to be returned to you and then finally be sent to the right address! but no more news from you or the labels thank you!!!
Celine Evaristo
Translated review
Answer from Petit-Fernand
Hello Céline We are very sorry for the inconvenience. The labels were shipped again on the 21st. You should receive them shortly. Please do not hesitate to contact us if this is still not the case. Have a nice day. Emma
1
/5
★☆☆☆☆
My order arrived neither on time nor did I receive it.
Sandra Pérez Valverde
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you still have not received it considering the dates, we ask you to contact us at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
Not received for 20 days
Sandrine Fossoud
Translated review
Answer from Petit-Fernand
Hello Sandrine, We are very sorry that there was a problem with your order. Customer service has provided you with an answer that I hope will satisfy you. You should receive your labels shortly. Please do not hesitate to contact us if this is still not the case. Have a nice day. Emma
1
/5
★☆☆☆☆
Weeks later I still have not received the package or even response to the email asking for info.
Simona
Translated review
Answer from Petit-Fernand
Dear customer, we apologize for the late reply, I hope you have already received your order. If not, please contact us at [email protected] and we will do our 100% in order to find a solution. Best regards, Alessio
1
/5
★☆☆☆☆
I did not receive my order, I requested a refund.
Cristina López Sánchez
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. I confirm however that your order was successfully refunded according to your request. Have a nice day, Maialen
1
/5
★☆☆☆☆
Delivery still not received and it's already back to school. This is neither professional nor serious ....first and last time
Abir Omeirat
Translated review
Answer from Petit-Fernand
Hello Abir, We're really sorry about this inconvenience, it's not normal. In order to find a solution, please contact us by email (if you haven't already done so): [email protected], specifying your order number. Our apologies again, have a nice day. Emma
1
/5
★☆☆☆☆
Order never received and no news from customer service. My daughter is very disappointed that she never received her back to school labels. Then of course no refund. I strongly advise against this site!
Laura Toussaint
Translated review
Answer from Petit-Fernand
Hello Laura, We are very sorry that there was a problem with your order. Customer service has provided you with an answer which I hope will satisfy you. You should receive your labels shortly. Please do not hesitate to come back to us if this is still not the case. Have a nice day. Emma
1
/5
★☆☆☆☆
I placed the order on August 19th and I still haven't received a parcel from you : / so how can I judge otherwise 🙂 and school has already started 😉
Grodzka Olga
Translated review
Answer from Petit-Fernand
Hello Olga, We're really sorry that there was a problem with your order. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day. Emma
1
/5
★☆☆☆☆
I have not received my order yet.
Nayra
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you still have not received it considering the dates, we ask you to contact us at [email protected] ! Have a nice day, Maialen