/10
★★★★★
based on 126859 reviews published
★★★★★
based on 126859 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I have not received my order yet. It was placed on August 23rd . I suggest you refund my money or send me an urgent reshipment. I need the labels right away.
Aurora Bretón Iglesias
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you still have not received it considering the dates, we ask you to contact us at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
Great labels, great printing and perfect output. Very bad service: last order shipped August 25 but to date I have not received anything; shipping is not tracked, I asked for information for refund and no response.
Sara B.
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Answer from Petit-Fernand
Dear customer, we apologize for the late reply, I hope you have already received your order. If not, please contact us at [email protected] and we will do our 100% in order to find a solution. Best regards, Alessio
1
/5
★☆☆☆☆
40 orders via my account and then my husband's, the heat-sensitive labels all came off, some even before the first wash !!!! And yet I did everything right. The seller's recommendations to the letter! Disappointed on this point, my son is spreading them everywhere.
Nada Gallet
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Answer from Petit-Fernand
Hello Nada, We're really sorry that there was a problem with your order. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day. Emma
1
/5
★☆☆☆☆
On two occasions I trusted this company not for my children's school labels and on the 2 occasions it took a long time and I placed the order long before my children started school, now the same thing has happened to me again my children start on Monday and I have nothing marked, I have asked for a refund.
Danna Guevara Atencia
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. I confirm however that your order was successfully refunded according to your request. Have a nice day, Maialen
1
/5
★☆☆☆☆
On the second week of school and the iron in labels are already falling off! Best off getting the stitch in ones.
Miss E.
Answer from Petit-Fernand
Hello, I am sorry the labels have not worked for you. I will send you an email to find a solution 🙂 Xia
1
/5
★☆☆☆☆
They do not arrive. They do not give tracking number of the order. I do not recommend the purchase.
Valen Castan
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the delay. Unfortunately, during the high season, Correos does not respect the delivery times and that is why we are looking for new partners to make the shipments. We still hope you liked our products. Have a nice day, Maialen
1
/5
★☆☆☆☆
We still haven't received our order!
Nicolas Leonard
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Answer from Petit-Fernand
Hello Nicolas, We are very sorry that there was a problem with your order. Customer service has provided you with an answer which I hope will satisfy you. You should receive your labels shortly. Please do not hesitate to contact us if this is still not the case. Have a nice day. Emma
1
/5
★☆☆☆☆
Product not yet arrived as of August 22, 2021!!!!!!!!!!!
Giordana N.
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Answer from Petit-Fernand
Dear customer, meanwhile we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
Order placed on 27/08 for labels, still not received and no news from customer service.
Raphaelle Clech
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Answer from Petit-Fernand
Hello Raphaelle We are very sorry that there was a problem with your order. La Poste has returned your parcel to us. If you have not yet sent your new delivery instructions, you can do so by email to [email protected] with your order number, so that I can find a solution. Thank you in advance and sorry again for this inconvenience. Emma
1
/5
★☆☆☆☆
Haven't received my order yet so can't make a review!
Tracey L.
Answer from Petit-Fernand
Hi Tracey, unfortunately your address was incomplete, missing the road number. I will send you an email to sort it out 🙂 Xia
1
/5
★☆☆☆☆
It's September 11 and I still haven't received the labels for my children who started school on September 2. I despair...
Manon Pimenta
Translated review
Answer from Petit-Fernand
Hello Manon, I understand your disappointment, this is not normal and should not have happened. Customer service has given you an answer that I hope will satisfy you. Have a nice day. Emma
1
/5
★☆☆☆☆
Well, I still don't know anything about anything. I have no idea where my order is
Ana Paula Nagy
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order has been shipped according to your request. Please, if you still have not received it considering the dates, we kindly ask you to contact us at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
Never received the products ordered and despite two emails sent, I still have not received anything, either my order or a refund. Extremely disappointed by this site!
S. Diandra Gomes Dos Santos
Translated review
Answer from Petit-Fernand
Hello Madam, We are sorry that there was a problem with your order. Customer service has provided you with an answer which I hope will satisfy you. You should receive your labels shortly. Please do not hesitate to contact us if this is still not the case. Have a nice day. Emma
1
/5
★☆☆☆☆
Made order on August 24 , we are at September 10 and I still have not received anything. on Monday my daughter starts elementary school and I do not have the much desired labels. Luckily my son starts kindergarten in January and in the meantime I hope you will send me back everything if not I have thrown away 42 euros. what a disappointment!
Francesca
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Answer from Petit-Fernand
Dear customer, meanwhile we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
I didn't get it...
Susana
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order has been shipped. Please, if you still have not received it considering the dates, we ask you to contact us at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
The product arrived with no heat proof paper even though it stated it would be provided. The stickers never kept their shape and became distorted despite every effort to follow the instructions to the letter. The name immediately faded once ironed on almost unreadable straight from application. The sticker remained tacky despite being allowed 48hrs to settle. The product did not securely stick unless it was IRONED on despite advertisement stating no more ironing.
Valued C.
Answer from Petit-Fernand
Hi, unfortunately you had ordered the stick on labels not the iron on labels, which explains why you didn't receive protective paper. For the stick on labels, no protective paper is required, you just have to stick the label on the label inside the clothing. I have sent you an email 🙂 Xia
1
/5
★☆☆☆☆
I haven't received my second order
Aurore Colas
Translated review
Answer from Petit-Fernand
Hello Aurore, We're really sorry about this inconvenience, it's not normal. In order to find a solution, please contact us by email (if you haven't already done so): [email protected], specifying your order number. Our apologies again, have a nice day. Emma
1
/5
★☆☆☆☆
I still have not received my order. Disappointed
Djamila Sousa Santos
Translated review
Answer from Petit-Fernand
Hello Djamila, We're really sorry about this inconvenience, it's not normal. In order to find a solution, please contact us by email (if you haven't already done so): [email protected], specifying your order number. Our apologies again, have a nice day. Emma
1
/5
★☆☆☆☆
Labels are too long to attach to clothing labels
Kt
Answer from Petit-Fernand
Hi, I am sorry the labels are too large for you, please find the measurements on our website when you order 🙂 Xia
1
/5
★☆☆☆☆
I placed an order I have not arrived I have sent 5 emails and I have called the phone number without any response they are incompetent and keep the money and do not give the face .
Tania Mendez Perez
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. I confirm however that your order was successfully refunded according to your request. Have a nice day, Maialen
1
/5
★☆☆☆☆
Very expensive, very few labels and on top of that you made a mistake with the name. The whole booklet was fine except for one page, so the mistake was yours. Thank you
Celeste Martinez Galindo
Translated review
Answer from Petit-Fernand
Good morning Celeste, We are sorry that our prices do not suit you. Our prices are set according to the quality of our products and the services we offer. On the other hand, we do not modify the orders of our customers, so if there is a problem in writing, the error comes from the customer and not from our company. Have a nice day, Maialen
1
/5
★☆☆☆☆
It never arrived and since there was no tracking number I didn't know anything. since August 19 everything was planned in time to have the back to school ready and today on September 10, I have nothing. A pity because I had good references, but I do not recommend it.
Estibaliz
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. I confirm however that your order was successfully refunded according to your request. Have a nice day, Maialen
1
/5
★☆☆☆☆
I haven't received my labels yet, so I can't rate them.
Nazaret Campuzano García
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you still have not received it considering the dates, we ask you to contact us at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
Very disappointed with the order The package arrived late The bag does not correspond to the order
Nazik Pillome
Translated review
Answer from Petit-Fernand
Hello Nazik, We're really sorry about this inconvenience, it's not normal. In order to find a solution, please contact us by email (if you haven't already done so): [email protected], specifying your order number. Our apologies again, have a nice day. Emma
1
/5
★☆☆☆☆
I still have not received my order, placed more than 1 month ago. No response to my messages either. What a disappointment.
Nereida Díaz Mendoza
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you still have not received it considering the dates, we ask you to contact us at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
Excellent, very fast ?
Tânia Almeida
Translated review
Answer from Petit-Fernand
Hello Tania Thank you for your encouragement. Good day Emma
1
/5
★☆☆☆☆
Delivery 2-10 working days, it's been more than 10 days but NOTHING...not even a message x understand what's going on, but will we get these labels?
Maria B.
Translated review
Answer from Petit-Fernand
Dear customer, meanwhile we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
After the first wash (at 30°C), the labels are already damaged and peeling off... If you have to change them every week, it's going to be expensive for a year! I'm very disappointed... And I did follow the instructions for gluing them, the temperature, the time... Ect...
Pauline
Translated review
Answer from Petit-Fernand
Hello Pauline, We're really sorry about this inconvenience, it's not normal. In order to find a solution, please contact us by email (if you haven't already done so): [email protected], specifying your order number. Our apologies again, have a nice day. Emma
1
/5
★☆☆☆☆
I placed the order on 08/20/08 and to this day it still has not arrived. More than 20 days.
Iris Mora Gonzalez
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order has been shipped. Please, if you still have not received it considering the dates, we ask you to contact us at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
My order was sent to my old address for no reason (even though i had already ordered from my new address) you told me there was nothing we could do except wait for the labels to be returned to you and then finally be sent to the right address! but no more news from you or the labels thank you!!!
Celine Evaristo
Translated review
Answer from Petit-Fernand
Hello Céline We are very sorry for the inconvenience. The labels were shipped again on the 21st. You should receive them shortly. Please do not hesitate to contact us if this is still not the case. Have a nice day. Emma