/10
★★★★★
based on 126022 reviews published
★★★★★
based on 126022 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
The stickers never arrived (I'm not saying it's their fault...maybe the post office) otherwise they solved it by returning the money, good communication.
Aury
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. I confirm however that your order was successfully refunded according to your request. Have a nice day, Maialen
1
/5
★☆☆☆☆
Order lost en route but charged to bank account. Arrived 1 week after school started. I'm furious.
Maxence
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Answer from Petit-Fernand
Hello Maxence, We're sorry to hear about the problem with your order. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Have a nice day. Emma
1
/5
★☆☆☆☆
Labels don't stick and wash off in the first wash
Fb
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Answer from Petit-Fernand
Hello Florence, We're sorry to hear that your labels are coming unstuck. This is not normal. I can confirm that iron-on labels should hold up perfectly to machine washing and drying. It's essential that your iron is at maximum temperature and that you press firmly when applying (and without moving). You can apply these tips to labels that are already stuck on. I hope these tips will help you make the most of our products. Thank you for your understanding. Have a nice day. Emma
1
/5
★☆☆☆☆
Almost a month and I still have not received the product, you ask them and they basically tell you not to bother, they have the mail saturated. In short, school started a week ago and we are still waiting. I do not recommend it!
Dulce
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Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused. Unfortunately, during the high season our customer service had to deal with a large number of requests and that is why the wait was a little longer than usual. Have a nice day, Maialen
1
/5
★☆☆☆☆
I have been waiting 20 days for my order and it doesn't seem to arrive!!!! I am very disappointed and I hope they give me a solution from the brand as soon as possible!!!! Either they will send me the stickers again or I will get a refund!
Victoria Bojarskaja
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you still have not received it considering the dates, we ask you to contact us at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I PLACED TWO ORDERS ON AUGUST 18, 2021 AND AS OF TODAY, SEPTEMBER 10, 2021, I STILL HAVE NOT RECEIVED THEM, AFTER WRITING MANY EMAILS.
Maria Jose
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you still have not received it considering the dates, we kindly ask you to contact us at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I placed the order on August 18. And it arrived yesterday September 9th! Fatal!
Esther López Laparra
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Have a nice day, Maialen
1
/5
★☆☆☆☆
I have been waiting since August 19 and today, September 10, nothing has arrived.
Yudi Dominguez
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. I confirm however that your order was successfully refunded according to your request. Have a nice day, Maialen
1
/5
★☆☆☆☆
I have been waiting 1 month for my order of labels, I still haven't received them, and my son has already started school?
María José López Rodríguez
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you still have not received it considering the dates, we kindly ask you to contact us at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I can only say negative things labels never arrived the only response was that they ship by priority mail so my package disappeared. Congratulations I will never buy again.
Fabiana Z.
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Answer from Petit-Fernand
Dear customer, meanwhile we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
I have always been fine.But this time I am not happy because still my order from the end of August has not arrived how come?
Francesca V.
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Answer from Petit-Fernand
Dear customer, we apologize for the late reply, I hope you have already received your order. If not, please contact us at [email protected] and we will do our 100% in order to find a solution. Best regards, Alessio
1
/5
★☆☆☆☆
A wide selection, fast shipping and a quality product.
Pauline De Andrade
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Answer from Petit-Fernand
Hello Pauline, Thank you for taking the time to give us your feedback. We are delighted that you are completely satisfied with your order. Don't hesitate to give us a 5-star rating if that's more to your liking! See you soon, Sophie.
1
/5
★☆☆☆☆
They haven't arrived!
Customer
Answer from Petit-Fernand
Good afternoon, I am sorry you didn't receive your order. I have sent you an email 🙂 Xia
1
/5
★☆☆☆☆
My opinion is not positive. Ordered a custom water bottle with two caps bought separately and paid a lot both broke after a short time. Water bottle no longer usable. Bought a garment bag paid 13 which is tiny, max 2 panties fit. I will not be shopping again
Alessandra
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Answer from Petit-Fernand
Dear customer, Thank you for taking the time to write a review. We are sorry for the unpleasant experience you had with us. Please accept our deepest apologies. Sincerely, ? Alessio
1
/5
★☆☆☆☆
Yesterday was the deadline to receive my product and to this day the package has not arrived. I try to contact the company by different ways and there is no answer. I am very disappointed because the day before I contacted them by mail and they answered me, but after the deadline there is no way to contact them. I have done it by phone and by mail.
Vanessa Diaz Castro
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you still have not received it considering the dates, we ask you to contact us at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I cannot give my opinion, as I have not yet received the order.
Rosa Maria Luis Hernández
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you still have not received it considering the dates, we ask you to contact us at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
Very disappointing has a month later I still have not received my order a real disaster,I do not recommend .
Paulina F.
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Answer from Petit-Fernand
Dear customer, meanwhile we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
Communicate better and from the beginning that the goods are produced in France!!! We ordered on 25.8 and haven't received anything yet!!! Now had to order somewhere else so that I had the school supplies ready in time. Absolutely disgraceful!
D. K.
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Answer from Petit-Fernand
We are based in France and use Deutsche Post AG for delivery. We are sorry if the post sometimes takes a long time to arrive
1
/5
★☆☆☆☆
The stickers were stapled to the heel, so I have not been able to use 4 stickers from each sheet, because they are perforated. I could not be more dissatisfied!
Gema
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused. Unfortunately, during the high season this kind of problems usually occur. Please, if you have not yet done so, we ask you to contact us at [email protected] so that we can resend them to you free of charge ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I did not receive my order...
Nadège Girard
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Answer from Petit-Fernand
Hello Nadège, We're really sorry for this inconvenience, it's not normal. In order to find a solution, please contact us by email (if you haven't already done so): [email protected], specifying your order number. Our apologies again, have a nice day. Sophie
1
/5
★☆☆☆☆
I have not received my order! I am sorry but every morning I wake up with the hope that my order will arrive and my daughter also asks every day and nothing. Your colleague who is in contact with me told me that you are going to send me a new one but again... we are still waiting ????
Daniela Plamenova Lalova
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you still have not received it considering the dates, we ask you to contact us at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I'm very disappointed because I still haven't received my order, 14 days after I placed it. However, customer service seems to have been reactive and I still hope to receive my order within an acceptable timeframe, even though my son has already been in kindergarten for 1 week!
Aude V
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Answer from Petit-Fernand
Hello Aude, we're sorry for the inconvenience. We are trying to find alternative shipping solutions to better meet your deadlines. Thank you for taking the time to share your opinion. See you soon, Sophie.
1
/5
★☆☆☆☆
I arrived late and there was no tracing paper for ironing the labels.
Ana Moliner
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Answer from Petit-Fernand
Good morning, We are sorry for what happened. Unfortunately, during the high season, this type of forgetfulness or problems often occur. What we can propose in these cases is to send you in a separate envelope the baking paper ! Have a nice day, Maialen
1
/5
★☆☆☆☆
After three weeks they still have not arrived.
Andrea
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Answer from Petit-Fernand
Dear customer, meanwhile we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
Good morning, I placed the order in good time before the start of the school year, on 18/08, they have not arrived, you do not provide any tracking number of the shipment, I have contacted you several times and after a week you answer me to verify if the address I gave you is correct, obviously it is, after this response from which I do not get any solution I am still waiting for the money back since I had to buy the labels from another supplier. I do not recommend it.
Miriam Ortiz
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. I confirm however that your order was successfully refunded according to your request. Have a nice day, Maialen
1
/5
★☆☆☆☆
So either I'm really bad but the labels don't stick well even with the iron and recommendations you put in the package Almost all the labels have come off the clothes(
Delphine Duchesne
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Answer from Petit-Fernand
Hello Delphine, I can understand your disappointment, this is not normal and should not have happened. Could you please email your order number to [email protected], so that I can find a solution. Thank you in advance and sorry again for this inconvenience. Sophie
1
/5
★☆☆☆☆
I did not receive my order
Sena Nacima
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Answer from Petit-Fernand
Hello, We're really sorry about this inconvenience, it's not normal. In order to find a solution, please contact us by email (if you haven't already done so): [email protected], specifying your order number. Our apologies again, have a nice day. Sophie
1
/5
★☆☆☆☆
At the moment it is a month and a half from the date of purchase and I have not received it yet.
Antía
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order has been shipped. Please, if you still have not received it considering the dates, we ask you to contact us at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
After a month, my order has not arrived and obviously, it is paid for. I keep contacting you and you do not give me any kind of solution.
Ainhoa Milla
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you still have not received it considering the dates, we kindly ask you to contact us at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
Super unhappy,with the two orders I have placed I have had problems,in fact the second one which was placed on August 17 has not arrived yet.Now I am looking at comments from other users and the experience is the same so I would not recommend your services.
Rocio Rodriguez Rodriguez
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order has been shipped. Please, if you still have not received it considering the dates, we ask you to contact us at [email protected] ! Have a nice day, Maialen