/10
★★★★★
based on 126022 reviews published
★★★★★
based on 126022 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I placed an order with stickers for my two daughters and only one of them arrived, the others I have not heard anything about.
Cristina Garcia Lopez
Translated review
Answer from Petit-Fernand
Good morning, We are sorry for what happened. Unfortunately, during the high season this kind of forgetfulness or problems often occur. I can confirm that the missing products in your order were reshipped free of charge ! Have a nice day, Maialen
1
/5
★☆☆☆☆
The order has never arrived at home
David Montesinos
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. I confirm however that your order was successfully refunded according to your request. Have a nice day, Maialen
1
/5
★☆☆☆☆
Good morning! It is the second year that I buy your labels with enough time to be able to mark my children's books. The day 17/8 I made the purchase and I HAVE NOT RECEIVED IT YET.
Msrisol Negri Figueroa
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order has been shipped. Please, if you still have not received it considering the dates, we ask you to contact us at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I have not received my order (even though I placed it in advance), and today my little one starts school with unmarked clothes and school supplies.
Marina
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you still have not received it considering the dates, we kindly ask you to contact us at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I ordered stickers with my daughter's name, which was my main concern, and a lunch box with her name on it. The lunch box arrived in a box, but the name tags were missing. I thought that they might come separately, which would be extremely illogical not to send the stickers directly in the same box. The website advertises a German customer service, but unfortunately I could only find a number in France. They didn't really respond to the email I sent. I was told to wait. Now I was allowed to mark all the clothes and lunch box by hand. Thank you for that.
Nicole
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Answer from Petit-Fernand
We are sorry that you did not receive the entire order and we hope that you will accept our apologies with the refund.
1
/5
★☆☆☆☆
Unfortunately, I cannot say I had a positive experience having paid for the purchase of the school labels that never arrived. I placed the order on August 18 and when I still had not received anything on the 31st I called customer service and they resent the labels to a different address. Untraceable mail by company choice. So the second package also swallowed in the mails. So customers pay and by choice of the company--label shipments do not know how to track--the mails pocket. Fail!!!
Stefania O.
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Answer from Petit-Fernand
Dear customer, Thank you for purchasing from us, we are glad you did. We are sorry for the delivery time, and for the unpleasant experience you had with us. Please accept our sincere apologies. Best regards, Alessio
1
/5
★☆☆☆☆
After more than 10 days, I have not received anything, I send them emails and they do not answer, the message is automatic and there is no solution. I call by phone and it is to leave a message on the answering machine. I can't contact anyone for a solution.
Yo
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Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused and the delay on the part of the transport agency. Unfortunately, during the high season our customer service had to deal with a large number of requests and that is why the wait was a little longer than usual. Please contact us at [email protected] if you have not yet received your order due to the dates ! Have a nice day, Maialen
1
/5
★☆☆☆☆
The iron on labels were absolutely useless. Came off days into use. Really disappointed. Especially as my little one was so excited to have unique design labels in her school clothing.
Harriet T.
Answer from Petit-Fernand
Hi Harriet, I am sorry the labels didn't work for you. I have sent you an email 🙂 Xia
1
/5
★☆☆☆☆
It has been 14 days and I have not received the labels
Elisa
Translated review
Answer from Petit-Fernand
Dear customer, meanwhile we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
The isothermal flask was missing from the order. Customer service could not be reached.
Noemie Scurti
Translated review
Answer from Petit-Fernand
Hello Noemie, We are very sorry for this error and that your order was not complete. This is not normal and should not have happened. Please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day. Emma
1
/5
★☆☆☆☆
Hello, I love the labels, they're really nice but I can't remove them from a notebook if I force it, it gets damaged or ripped off.
Karo
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Answer from Petit-Fernand
Hello Karo, Thank you for your interest in our labels! We're really sorry that there was a problem with your order when peeling off the labels. This is not normal and should not have happened. We are doing everything we can to remedy the situation and to prevent it from happening again. Sorry again and thank you for your understanding. Good day to you, Emma
1
/5
★☆☆☆☆
I still haven't received my package ordered on August 23.
Thomas Hennetier
Translated review
Answer from Petit-Fernand
Hello Thomas, We're very sorry for the inconvenience. In order to find a solution, please contact us by email (if you haven't already done so): [email protected], specifying your order number. Once again, our apologies and best wishes for the day. Emma
1
/5
★☆☆☆☆
Order still not received. Order date: August 23.... Unacceptable !!!!
Emilie Gregoire
Translated review
Answer from Petit-Fernand
Hello Emilie, I can understand your disappointment, this is not normal and should not have happened. Could you please email your order number to [email protected], so that I can find a solution. Thank you in advance and sorry again for this inconvenience. Emma
1
/5
★☆☆☆☆
I've been waiting more than 10 days for the order and it doesn't arrive
Alessia E.
Translated review
Answer from Petit-Fernand
Dear customer, meanwhile we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
It's been 16 days since I ordered my daughter's labels for her school supplies, and I still haven't received anything! I don't think this is serious at all! Especially when we're told they'll be made in 4 days! I had to buy some labels and write them down myself! I am disappointed and will order more!
Jennifer SaËs
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Answer from Petit-Fernand
Hi Jennifer, We are very sorry to hear about this problem and that you had a bad experience. All feedback is important to us and we do our best to satisfy our customers. In order to help you, I invite you to contact us via this email [email protected], specifying your order number. Our apologies again, have a nice day. Emma
1
/5
★☆☆☆☆
I have not received the order yet, I sent them an email requesting information about the shipment and they have not replied. Now I am receiving the valuation. The order was for more than 30 euros. I request an answer as soon as possible. Thank you.
Dacil Santana Lopez
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you still have not received it considering the dates, we ask you to contact us at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I can't really give my opinion because I've been waiting for my order since August 12.... They told me they were sending me another one because the first one didn't arrive, but the second one less so.... I'm sorry but I don't recommend it at all, a total and absolute waste of time.
Patricia Pgm
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you still have not received it considering the dates, we kindly ask you to contact us at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
The order did not arrive, I called to claim supposedly they sent me another one and it never arrived. I will never order here again.
Matilde Guerra Rodriguez
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. I confirm however that your order was successfully refunded according to your request. Have a nice day, Maialen
1
/5
★☆☆☆☆
I still have not received my order and this is the second time it has been sent to me.
Clara Raventos
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you still have not received it considering the dates, we kindly ask you to contact us at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
Ni me ha llegado el pedido ni me contestan a los mensajes.
Isa Garcia
Translated review
Answer from Petit-Fernand
Hello Isa, We're really sorry for this inconvenience and hope it won't happen again. We invite you to contact our customer service (if you have not already done so) or to contact us at this email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day. Emma
1
/5
★☆☆☆☆
I placed the order on 08/23 and I still haven't received it. And they just tell me that if I don't receive it on 09/09 to call them back.
Elena Ramos Bernal
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the delay generated by the transport agency. Unfortunately, although our orders are manufactured in 48H, Correos has its own delivery times, i.e. from 2 to 10 working days, which we must respect meticulously for any claim. Please, if you have not yet received it considering the dates, we ask you to contact us at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I placed an order on August 18 for the new course and it has not arrived yet.
Isabel Garcia
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you still have not received it considering the dates, we ask you to contact us at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
Absolutely disgruntled never arrived order and schools started without labels though done well in advance!!!
Giorgia Z.
Translated review
Answer from Petit-Fernand
Dear customer, meanwhile we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
The labels are not what is promised. They come off even at 30 degrees.
Annette K.
Translated review
Answer from Petit-Fernand
We are sorry that you had problems with our product. Please contact [email protected] for a replacement or refund.
1
/5
★☆☆☆☆
I never received the package.... non-existent customer service....
Giada B.
Translated review
Answer from Petit-Fernand
Dear customer, meanwhile we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
They sent me the order incomplete and there is nowhere to call because the customer service phone in Spain does not work, I send email and no one answers. Meanwhile my daughter enters on Monday and I have to go somewhere else to buy what I have already paid for here! Fatal customer service
Claudia Araujo
Translated review
Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused. Unfortunately, during the high season our customer service had to deal with many requests and that is why the wait was a little longer than usual. We are still glad that your order has arrived successfully. Have a nice day, Maialen
1
/5
★☆☆☆☆
My order was misplaced. I ordered on August 25th. I still haven't heard back from C-monetiquette!!!!
Sophia B.
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Answer from Petit-Fernand
Hello Sophia, We are very sorry to read your review and to hear that you did not receive your order. This should not have happened. In order to find a solution, I invite you to contact us via this email [email protected], specifying your order number. Thank you in advance and sorry for the inconvenience. Have a nice day. Emma
1
/5
★☆☆☆☆
Super late delivery, I'm still waiting for the order after almost a month. Lousy shipping
Natalia
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. I confirm however that your order was successfully refunded according to your request. Have a nice day, Maialen
1
/5
★☆☆☆☆
I have not received my order since August 16 and they have not solved anything! unpresentable! I will not order more from here! they will refund me the amount!!!!!!
Susana Szakall
Translated review
Answer from Petit-Fernand
Good morning Susana , We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. I confirm however that your order was successfully refunded according to your request. Have a nice day, Maialen
1
/5
★☆☆☆☆
Very disappointed Today is September 8, the order was placed on August 18 and I still have not received it.
Nerea
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you still have not received it considering the dates, we ask you to contact us at [email protected] ! Have a nice day, Maialen