/10
★★★★★
based on 126022 reviews published
★★★★★
based on 126022 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Received really late 15 days for delivery
Mathilde Colley
Translated review
Answer from Petit-Fernand
Hello Mathilde, We apologize for the delay, it shouldn't have happened. Could you please email your order number to [email protected], so that I can find a solution. Thank you in advance and sorry again for the inconvenience. Emma
1
/5
★☆☆☆☆
We are 15 days after my order and I still have not received my order. Back to school has started and we don't have the labels to mark my daughter's things. Her kit has already been stolen twice!
Sandrine Peyron
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Answer from Petit-Fernand
Hello Sandrine, First of all, thank you for ordering from C-MonEtiquette. However, we are sorry to hear that you did not receive your order in time for back-to-school. This is not normal and should not have happened. In order to find a solution, please contact us by email (if you haven't already done so): [email protected], specifying your order number. Once again, our apologies and best wishes for the day. Emma
1
/5
★☆☆☆☆
Labels ordered 2 weeks ago and still nothing received. Impossible to get them on the phone. I had already ordered some time ago and it went well, but I was very disappointed!
Cindy Charles
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Answer from Petit-Fernand
Hello Cindy, I can understand your disappointment, this is not normal and should not have happened. We will do everything we can to prevent this from happening again. Could you please email your order number to [email protected], so that I can find a solution. Thank you in advance and sorry for the problem. Have a nice day, Emma.
1
/5
★☆☆☆☆
I never received my order and was unable to contact customer service.
Céline Brigand
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Answer from Petit-Fernand
Hello Céline, We are very sorry for this inconvenience. This should not have happened, we're sorry. In order to find a solution, please contact us by email (if you haven't already done so): [email protected], specifying your order number. We apologize again and wish you a good day. Emma
1
/5
★☆☆☆☆
Very poor maintenance in spite of the respect of any indication! My son decoles them without worries I do not advise it!
Garcia
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Answer from Petit-Fernand
Hello Garcia, We're really sorry that there was a problem with your order, it shouldn't have happened. If you have not already sent a message to customer service, please contact us by email: [email protected], specifying your order number. We do our best to satisfy all our customers and are sorry for this bad experience. We will take your comments into account carefully. Have a nice day. Emma
1
/5
★☆☆☆☆
I have not yet received the order so oessima
Giulia C.
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Answer from Petit-Fernand
Dear Julia, we apologize for the late reply, I hope you have already received your order. If not, please contact us at [email protected] and we will do our 100% in order to find a solution. Best regards, Alessio
1
/5
★☆☆☆☆
I ordered some labels and they never arrived AND you asked me to rate them.
Graciela Zambrano Sabando
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had many problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. I confirm however that your order has been shipped correctly. Please, if you still have not received it considering the dates, we kindly ask you to contact us at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
It's been 10 days since I placed the order and I still haven't received anything. And I live in a place where deliveries are usually fast.
Anna Rodríguez
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Answer from Petit-Fernand
Good morning Anna, We apologize for the inconvenience caused by the shipping agency. Unfortunately during the high season we have had many problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. I confirm however that your order has been shipped correctly. Please, if you still have not received it considering the dates, we kindly ask you to contact us at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
Very disappointed, order on 20/08/2021 debited from my account but nothing received to date (07/09/2021) In addition when I want to connect to my account it says account deactivated ... what can I do? Thank you
Laetitia Fortin
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Answer from Petit-Fernand
Hello laeticia, We are very sorry for this disappointing experience, this delay in delivery is really not normal. I invite you to contact customer service: [email protected], specifying your order number, so that we can offer you a solution, and to help you reconnect to your account. Our apologies again, have a nice day. Emma
1
/5
★☆☆☆☆
I have been waiting 22 days for my order and the company's response is that they clean their hands, that it is not their business, amazing.
Natalia Raxach Conejo
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. I confirm however that your order was successfully refunded according to your request. Have a nice day, Maialen
1
/5
★☆☆☆☆
It was perfect, thank you very much.
Marie Francoise Vincent
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Answer from Petit-Fernand
Hi Marie-Françoise, We're really pleased that you're satisfied with your order, so please don't hesitate to give us the 5-star rating so that your review reflects your customer experience 🙂 Have a nice day, Emma
1
/5
★☆☆☆☆
I placed the order on August 4 and we are at September 7 and I have not received anything, it must be the third time I order, or more, and always very punctual but this time fatal and the worst is that I get no answers from anyone ....
Pilar Castiñeira
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Answer from Petit-Fernand
Good morning Pilar, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you still have not received it considering the dates, we ask you to contact us at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I have been waiting since August 15 for some stickers for clothes and books and I still haven't received them.
Cristina Conejero Ramírez
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order has been reshipped free of charge according to your request. Please, if you have not yet received it considering the dates, we ask you to contact us at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
Unfortunately, almost a month after ordering, I have not received the requested labels. I think it was a shipping problem with post because the order appears to have been processed, but that is. Unfortunately.
Michela C.
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Answer from Petit-Fernand
Dear customer, meanwhile we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
I followed the instructions but all the thermoadhesive labels came off in the first wash. Absolutely not
Claudia B.
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Answer from Petit-Fernand
Dear customer, We are sorry to hear that the product did not live up to your expectations, I hope in the meantime you received a new order. If not, please contact us immediately at [email protected]. Best regards, Alessio
1
/5
★☆☆☆☆
Ordered on August 29th and still nothing received!!!! This is unacceptable!!!! My daughter went back to school and I still don't have the labels to mark her things!!!! Delivery in 48H!!! Bah bienur?? !!!!! I've tried to phone but there's no answer, I've e-mailed and there's still no answer either, I order every year for my 1st children and I can tell you that this is the last time I'll be ordering from you!!!!! Very disappointed ????
Ludivine Bleriot
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Answer from Petit-Fernand
Hello Ludivine, We're very sorry to hear about the problem with your order. Usually, our orders are manufactured in 48 hours as mentioned on our website (and not delivered in 48 hours) but in any case, given the date of your order, this is indeed unacceptable and not normal. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can suggest a solution. Thank you in advance. We apologize again for this disappointing experience. Have a nice day. Emma
1
/5
★☆☆☆☆
Never arrived
Volanti M.
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Answer from Petit-Fernand
Dear customer, meanwhile we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
I still haven't received my order...!!!!!!
Dorothée Leplae
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Answer from Petit-Fernand
Hello Dorothée, We're very sorry that there was a problem with your order and for this disappointing experience. This is really not normal. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Have a nice day. Emma
1
/5
★☆☆☆☆
I have received my order. Unfortunately, I realized that something had gone wrong. I needed self-adhesive labels for clothes for my son, for kindergarten. Unfortunately, I got labels for items. I contacted customer service directly. They were not helpful at all. No exchange and period. But that wasn't my fault. Too bad. That was the first and last time. I am very disappointed ?? ??
Nadia
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Answer from Petit-Fernand
We are sorry that we could not change the sales order in the system. It is simply impossible due to the program code.
1
/5
★☆☆☆☆
It's been more than three weeks since I ordered labels, already claimed and I still haven't received anything?
Marie Claire Baeza Clotet
Translated review
Answer from Petit-Fernand
Good morning Marie Claire, We apologize for the inconvenience caused by the shipping agency. I confirm that your order has been reshipped free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
Package not received
Emmanuelle Boucher
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Answer from Petit-Fernand
Hello Emmanuelle, I'm really sorry to hear about your delivery problem. If you haven't already done so, please have your order number ready and contact customer service: [email protected], we'll do everything we can to find a suitable solution. Thank you for your understanding. Emma
1
/5
★☆☆☆☆
Hello my order has never arrived so poorly organized I do not recommend buying here.
Luz Mondragon
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Answer from Petit-Fernand
Hello Luz, We're really sorry that there was a problem with your order. If you have not already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day. Emma
1
/5
★☆☆☆☆
Je n'ai jamais reçu ma commande
Mboudeu Tchana Alexandra
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order has been resent according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I haven't received them yet!
Tracy O.
Answer from Petit-Fernand
Hi Tracy, we are sorry you didn't receive your order. I have just sent you an email 🙂 Xia
1
/5
★☆☆☆☆
I placed an order for labels last week. The payment appears to be regular but I did not get any order confirmation. Contacted by phone and email I received no response
Marianna G.
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Answer from Petit-Fernand
Dear customer, meanwhile we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
I ordered some labels on August 10th and they still haven't arrived. I wanted them for school uniforms and it has already started today and I am quite upset.
Alicia Burgos Aragón
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Indeed and unfortunately during the high season we have had many problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. I confirm that your order has been forwarded according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I am sorry to give 1 star because with the first order I had been super satisfied. I reordered the labels again this year and unfortunately as of 18.08 I still haven't received anything, not even an email to track the package or to explain the delay. I hope it's just a delivery mishap and to receive them soon, but since the order confirmation it's been 15 working days now. I expected at least a notice since in the confirmation I should have received them within 10 days at most.
Cristina M.
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Answer from Petit-Fernand
Dear Cristina, In the meantime we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
Iron-on labels can be washed 1 or 2 times, but are made of very fragile synthetics/plastics. On the other hand, bienmarquer brand iron-on labels are made of fabric and hold up like concrete even after several years.
Paulina
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Answer from Petit-Fernand
Hello Paulina, We're really sorry that your order didn't meet with your satisfaction. I can confirm that they should be perfectly resistant to washing and drying (if the iron-on instructions have been followed). If this is not the case, this is not normal. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, and possibly a photo, so that we can suggest a solution. Our apologies again. Have a nice day. Emma
1
/5
★☆☆☆☆
The label package ordered and paid for was not delivered. Unfortunately, there is no way to track the shipment
Chiara
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Answer from Petit-Fernand
Dear Chiara, in the meantime we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
August 22 order. To date I have not received anything. I am requesting a refund!
Elisa
Translated review
Answer from Petit-Fernand
Dear customer, meanwhile we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio