Reviews Petit-Fernand

My order did not arrive

I was three days late and, of course, not for the start of the course.

Find the same 2 on Ali express

I never received the order even though the chronopost website shows it as delivered.

The shipping was terrible, after sending it the first time to a collection point that was always closed, I tried to have it sent home, and they sent it to the same one again.... After 3 weeks I still can't pick it up.

Delivery too long Labels too big, too bulky Poor quality: they all came off after the 1st wash.

I am disappointed with the quality of the new stickers I bought. They peel off after every wash so they are single-use. The stickers I ordered 2 years ago are still on my clothes and do not peel off, and the current ones I bought about a month ago fall off after the first wash at 30 degrees.

Even when I call you are very nice and try to solve the problem immediately, it turns out that I still have not received my order. I don't know what to do anymore.... Maica SANTAPAU

Extremely long lead times. Or I had a bug in my order and had to reorder...

Order not collected

Labels peel off after one wash

I never received my order

Quite disappointed after 1 month I have not received my order and nobody says anything or answers.

Nothing has come to me!

Never received the order.

The labels did not arrive to me. It is true that I did not go for tracked shipping, but I did not receive my order.

I didn't get my order

Labels not received

Took much longer to arrive than expected, half the name tags unusable. Shoe tags are the only things worth buying. Poor customer service, no means of requesting a refund that I could find on the website.

I am very disappointed with the snack box which arrived with a printing defect (illegible first name) and I am even more disappointed to discover that the personalization is done by a simple sticker whose lifespan will not be very high...

Arrived more than 1 week late when it said 2-3 days.

Unfortunately, although the labels they sell are nice and well made, the company and the structure in charge of shipping and customer contact leaves a lot to be desired. This is not the first time I buy from Petit Fernand. already last year the first order did not reach its destination. I had to write to get a new shipment. This year the same story. It just so happens that the first order turns out to be lost with the courier and like last year, it will never even arrive late to its destination. Very bad customer service that despite my reports did not take charge of the delay and inconvenience (school labels bought in August and arrived when school started already three weeks ago!). Given the very bad experience for two consecutive years I will not buy from this company again. If you are unable to handle a shipment to Italy do not advertise your products in Italy!

Shipping too slow

Far too long production time and away from France. It took two weeks for a few name stickers.

I have been very unhappy for more than a month for my order to arrive, I needed it for the beginning of the school year but it has not arrived yet.

I don't recommend this site, the labels come off after machine washing, I'm very disappointed with my order.

I did not receive my order and I have reported it to customer services without return .... very disappointed, I will no longer order on this site.

Very disappointed, the labels don't wash off. I always find 1 or 2 peeled off after each machine.

I received the wrong product. Customer service told me that they would send me the correct one but it has been more than 20 days and I still don't have what I bought, I will not buy from this brand again.

Very disappointed the labels come off in the 1st wash 0/20

Unfortunately, I had a very bad experience. I ordered the labels in late August, with delivery by September 10. The labels never arrived again.

Sent someone else's order.

It took 16 days to receive the stickers. In these 2 weeks I tried to contact the company by email to hear back but did not receive a reply. Bought from amazon arrived in 4 days.

I ordered two products neither of which ever arrived. I would say very bad.

I chose one of the delivery points offered by the web, after more than 2 weeks I received an email indicating that the order could not be delivered. When I went to ask at the collection point they told me that they did not know why they were on the website as a collection point because they were not and that they did not have my order there. After enquiring at two post offices I managed to locate the order in which they had also put the wrong details as my name had been put as the street name. Although the order itself was what I expected the shipping process was very disappointing so I don't think I will repeat.

Shipment did not arrive on time 2 times. Too bad, requested and received refund.

I still haven't received my order, despite being sent this link to review it!

No order received

I'm very disappointed, half the iron-on labels come off after 1 or 2 washes. However, they are applied according to the recommendations for use and on simple fabrics (cotton pants, briefs, T-shirts...). I don't recommend them.

Labels delivered in two months, obviously after the need...