/10
★★★★★
based on 125931 reviews published
★★★★★
based on 125931 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I have glued with an iron and all the labels have come off without washing them.
Cristina Garcia Casado
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1
/5
★☆☆☆☆
I ordered labels, a gourd and a snack box. Two weeks after school and parts of my daughter's name are already missing (2 letters out of 4... ). The Snow Queen drawing is also missing. My 6-year-old daughter doesn't use her water bottle very much. Washing is done by hand. It would have been better to apply a protective coating to the decorative stickers. After all, they're just stickers stuck on the bottles. I really expected a higher quality product, given the purchase price. This was my first and last order with you. I wanted to change this year but I would have had to stay with your competitors.
Emmanuelle
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Answer from Petit-Fernand
Hello, We're very sorry about the problems you've had with the gourd. This is definitely not the quality we want to offer our customers, especially after such a short use. We will analyze what may have happened and take the necessary steps to remedy the situation. Your satisfaction is important to us and we are here to help you. Have a nice day, The C-MonEtiquette team
1
/5
★☆☆☆☆
Order placed on August 28 spent 14 euros parcel never arrived! You are real thieves And good thing I needed them for the beginning of school
Venecia P.
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Answer from Petit-Fernand
Dear Valencia, We are sincerely sorry for the situation you described regarding your order placed on August 28. We have already sent you an email to provide assistance, but have not received a response. We will contact you again to help you resolve the problem as soon as possible. Please respond to our communication so that we can proceed quickly and provide you with the support you need. Thank you for your understanding. Clare, Petit-Fernand
1
/5
★☆☆☆☆
Paid extra for fast delivery and it took 12 days. Never again
Yolanda C.
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Answer from Petit-Fernand
Hello, we are very sorry about this. Unfortunately, we have no control over the postal service and therefore cannot be held responsible for delays in delivery by the postal service. Have a nice day, Elise, EsIstMeins
1
/5
★☆☆☆☆
Easy ordering. Delivery on time. Only objection: product quality. I bought sticky labels for clothes. They all came off after the 1st wash.
Marine
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Answer from Petit-Fernand
Hello, I've just contacted you privately. We are sorry to learn that the labels do not hold after the first wash. This is totally abnormal. In order to better understand what could have happened, could you send us photos of the labels concerned? Thank you for your feedback. The C-MonEtiquette team
1
/5
★☆☆☆☆
Very disappointed, I even wrote an email directly to the site, the gourd leaks my granddaughter can not even take it she has used twice. Very disappointed, I even asked for a refund or commercial gesture and no answer.
Cardon
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Answer from Petit-Fernand
Hello Virginie, We're very sorry for the inconvenience you've experienced with your order. Please note that we have already refunded your purchase in full on 12/09, as indicated in our previous exchanges. The C-MonEtiquette team
1
/5
★☆☆☆☆
You insist on having my opinion but I've already asked you to stop the emails 2 times. Terrible experience.
Thomas A
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Answer from Petit-Fernand
Hello, We're sorry to hear that you've had a negative experience with our communications. We will immediately stop sending our automated emails and apologize for any inconvenience. The C-MonEtiquette team
1
/5
★☆☆☆☆
Ordering express on Friday at 9.90 and having it delivered on Wednesday... that's a steal. Still, the product is of high quality.
Jennifer Gadiou
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1
/5
★☆☆☆☆
I never received my order!
Gregory Pouliquen
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Answer from Petit-Fernand
Hello, I have just contacted you privately regarding your non-received order. We fully understand your frustration and will resolve this issue as soon as possible. The C-MonEtiquette team
1
/5
★☆☆☆☆
I ordered labels to have them for back to school and I never received them. After several calls telling me that it could take up to 10 days to receive them, I was reimbursed. So I didn't get to see the quality of these labels and I'm disappointed.
Alain
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Answer from Petit-Fernand
Hello, We're very sorry to hear that you didn't receive your labels in time for the start of the new school year, and we fully understand your disappointment. We have taken your situation into account and hope that, despite this incident, you will consider contacting us again in the future. The C-MonEtiquette team
1
/5
★☆☆☆☆
Late shipping. Labels never received for back to school. Waste of time.
Vanessa
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Answer from Petit-Fernand
Hello, We're very sorry for the inconvenience you've experienced with your order. Please note that we have already refunded your purchase in full on 06/09, as indicated in our previous exchanges. The C-MonEtiquette team
1
/5
★☆☆☆☆
At first, I bought sticky clothing labels, but they couldn't withstand the dryer. So I opted for iron-on labels, washed at 40, tumble-dried and several labels have already popped off. The same goes for the shoes, the labels don't stand perspiration, a few years ago a transparent label protected the whole thing, unfortunately this label has disappeared and the labels haven't lasted a week.
Cécilef
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Answer from Petit-Fernand
Hello, We find it unusual that you have experienced a quality problem with your order. We understand your frustration and would like to resolve this issue as soon as possible. We will contact you directly to discuss the situation and find a solution tailored to your needs. The C-MonEtiquette team
1
/5
★☆☆☆☆
Two orders zero receipts I'm still waiting
Ludi
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Answer from Petit-Fernand
Hello, We have contacted you privately, because it is indeed abnormal that you have not received your order within the expected time. Please be assured that we are doing our utmost to resolve this problem as quickly as possible and to provide you with a solution. We remain at your disposal for any further assistance, and hope that you will receive your products as soon as possible. Sincerely, The C-MonEtiquette team
1
/5
★☆☆☆☆
Order not received ...? Twice !!!!!
Baboub
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Answer from Petit-Fernand
Hello, Your order has been resent due to the non-receipt of the initial shipment. We hope you have received it correctly this time and that you like the products. The C-MonEtiquette team
1
/5
★☆☆☆☆
I paid a supplement chronopost to receive my labels within 24 hours. I received my order 7 days later! A HONEST!!!
Virginie Reusser
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1
/5
★☆☆☆☆
I never received my order.
Laura Riedinger
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Answer from Petit-Fernand
Hello, We are very sorry for the inconvenience you have experienced with your order. As we indicated in our previous exchanges, your purchase was fully refunded on 12/09. Have a nice day, The C-MonEtiquette team
1
/5
★☆☆☆☆
Delivery time far too long
Laurianne Bouzou
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Answer from Petit-Fernand
Hello, thank you for your feedback. Your order was delivered within 4 days, which is our usual delivery time. We're sorry if it took too long and hope you're satisfied with the products you received. Have a nice day, The C-MonEtiquette team
1
/5
★☆☆☆☆
I never received my order, which was placed on August 28!
Marie Comte
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Answer from Petit-Fernand
Hello, We confirm that customer service has received your request. You will receive a reply as soon as possible, and we are sure that we will find a satisfactory solution for you. Thank you for your patience. The C-MonEtiquette team
1
/5
★☆☆☆☆
Never got product and rude customer service
Mrs ..
Answer from Petit-Fernand
Hello, I'm very sorry to hear that you have not received your order. However, I would like to address your comments regarding our customer service. We have always responded promptly to your inquiries and have listened carefully to each of your questions. In fact, we went above and beyond by sending you a second order free of charge, based on your selection. After that, you opted for a refund, which we promptly processed. We truly apologize for any inconvenience regarding the non-receipt of your order, but I believe our customer service has been nothing short of helpful and supportive throughout this process. We take pride in providing excellent customer service, and it's disheartening to hear that you feel this way. Your feedback is important to us, and we strive to improve based on our customers' experiences.
1
/5
★☆☆☆☆
Too expensive shipping costs
Evy
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1
/5
★☆☆☆☆
I had to put 1 star because you can't put 0. I chose 24-hour delivery and paid almost 10 for postage, only to never receive my order. I contacted by email several times without getting an answer. I had to call customer service to find out more. They promise same-day delivery before 6pm. I received nothing. I received a refund for my order but I was left with nothing for my son's first day of school and I have to find a new solution for marking my son's things.
Léa Boesch
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Answer from Petit-Fernand
Hello, We're very sorry for the inconvenience you've experienced with your order. Please be assured that we have already refunded your purchase in full, as indicated in our previous exchanges. All the best, The C-MonEtiquette team
1
/5
★☆☆☆☆
I still haven't received my order since August 30th despite the Chronopost option!
Delphine Cadalen
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Answer from Petit-Fernand
Hello, thank you for your feedback. In order to better understand the problem you are experiencing and to be able to help you in the best possible way, we have contacted you by email. Please don't hesitate to reply so that we can find a solution quickly. The C-MonEtiquette team
1
/5
★☆☆☆☆
Hello, I placed an order in August 2024 for labels and they never arrived!
Jeremy Quidot
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Answer from Petit-Fernand
Hello, Thank you for informing us of your complaint. We would like to assure you that your request has been taken into account, and our customer service department will contact you as soon as possible to provide you with an appropriate response. The C-MonEtiquette team
1
/5
★☆☆☆☆
1 order placed and never arrived, repeated again ( at lororor expense we would miss it!) and after 8 days still not arrived....at this point I think it will never arrive!
Filippo
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Answer from Petit-Fernand
Good morning Philip, We sincerely regret the negative experience you had with your order. We understand how frustrating it can be and we take it very seriously. We will contact you shortly to make sure that the second shipment was successful and to provide you with the necessary support. We thank you for your patience and understanding. Clare, Petit-Fernand
1
/5
★☆☆☆☆
First order was great so I ordered again. Ordered a bigger amount
.and it's never been delivered.
Naomi G.
Answer from Petit-Fernand
Hello Naomi, We're sorry you had issues with the delivery of your order. Our Customer support has sent you an email to try to resolve this problem. Have a wonderful day!
1
/5
★☆☆☆☆
I have received nothing from August, the school year has begun and later to ask our opinion Too bad
Sogol Ansari
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Answer from Petit-Fernand
Hello, We are sorry to hear that you have not yet received your order and understand your disappointment, especially with the start of the school year. This does not reflect the service we wish to offer, and we apologize for the inconvenience. We will contact you privately to resolve the situation as soon as possible. The C-MonEtiquette team
1
/5
★☆☆☆☆
The label came off after first washing, I mention that the instructions has been followed. Disappointed!
Camelia C.
Answer from Petit-Fernand
Hello Camelia, We're sorry to hear you've had issues with the quality of your order. Our customer support has contacted you to resolve this issue. Have a wonderful day!
1
/5
★☆☆☆☆
Catastrophic delivery time !!!! If I had known this, I would never have ordered here !!!! I ordered 10 days ago and unfortunately nothing has arrived yet. Customer service says it may take until Monday. Today is Thursday. I would have needed the labels by today, so they are now unusable for me as I now have to label them elsewhere.
Katharina W.
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Answer from Petit-Fernand
Hello, we are very sorry to hear that. We would also like to point out that our General Terms and Conditions clearly specify the delivery times and that you can also view these times when selecting your delivery method. As you can see on your order confirmation, you have chosen standard delivery, i.e. delivery within 10 days. Have a nice day, Elise, EsIstMeins
1
/5
★☆☆☆☆
I wanted self-adhesive labels and received iron-on labels... probably a mistake on my part but it must not have been very clear...
Gaelle Haeck
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Answer from Petit-Fernand
Thank you for your feedback. After checking, we confirm that the information and photos on our site are clear concerning iron-on and/or self-adhesive labels. However, we are sorry that this may have caused confusion when you placed your order. Have a nice day, The C-MonEtiquette team
1
/5
★☆☆☆☆
Unfortunately, I lost the envelope containing the labels because the packaging looks like an ad, so it went in the garbage can!
Lila Sahed
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Answer from Petit-Fernand
Hello Lila, Thank you for your feedback. We're sorry to hear that you accidentally threw away the envelope containing your labels. We'll take your comment about the packaging into account.