/10
★★★★★
based on 126026 reviews published
★★★★★
based on 126026 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I ordered and paid for the stickers twice but only received them once.
Tanja L.
Translated review
Answer from Petit-Fernand
We are sorry to hear that we have made a mistake during production and that your order has not arrived in full.
1
/5
★☆☆☆☆
We still haven't received the labels and it's not back to school yet.
Pascal
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Answer from Petit-Fernand
Hello Pascal, We are very sorry to read your review and to hear that you did not receive your order. This should not have happened. In order to find a solution, I invite you to contact us via this email [email protected], specifying your order number. Thank you in advance and sorry for the inconvenience. Have a nice day. Emma
1
/5
★☆☆☆☆
I am very unhappy because my order has not arrived! I claimed it and they told me that it would arrive.
Aránzazu
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. Please, if you still have not received it considering the dates, we ask you to contact us at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I'm particularly disappointed. I've been ordering labels from you ever since my children went to nursery school - over 3 years now - and I've had no problems whatsoever, the quality was spot on and the labels lasted a very long time. But when I placed my last order, I noticed a very big difference with the ones I bought for the previous school year. After one wash, all the labels ended up at the bottom of the washing machine or on the other clothes. I don't know if you've changed the materials or suppliers? It's obviously impossible to put labels back on clothes every day - the budget would be considerable.
India Jauffret
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Answer from Petit-Fernand
Hello India, Your feedback is very valuable to us and I can understand your disappointment, this is not normal and should not have happened. Could you please email us at [email protected] with further details, so that I can find a solution. Thank you in advance and sorry again for this inconvenience. Top of the morning to you, Emma
1
/5
★☆☆☆☆
My order never arrived and I am currently trying to retrieve it.
Mathilde Canchon
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Answer from Petit-Fernand
Hello Mathilde, We're really sorry about this inconvenience, it's not normal. In order to find a solution, please contact us by email (if you haven't already done so): [email protected], specifying your order number. Our apologies again, have a nice day. Emma
1
/5
★☆☆☆☆
I was charged and they never arrived and I have claimed them and I am still waiting for them.
Inma Domínguez
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Indeed and unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make deliveries. I confirm however that your order was successfully reimbursed according to your request. Have a nice day, Maialen
1
/5
★☆☆☆☆
I still haven't received my order. And I haven't received a reply to my complaint.
Elodie Orneto
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Answer from Petit-Fernand
Hello Elodie, We're really sorry that there was a problem with your order and it's not normal that you didn't get any feedback from us. Did you send your complaint to our customer service department at: [email protected], specifying your order number? We will pass on your return and do our utmost to find a solution for you. Thank you for your understanding. Our apologies again. Have a nice day. Emma
1
/5
★☆☆☆☆
My parcel has not reached me
Paulina R.
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Answer from Petit-Fernand
We apologize for the inconvenience. Could you contact us at [email protected] to find the solution?
1
/5
★☆☆☆☆
I have not received my order yet, this is the second time I shop with you and the delivery don't rediciate it to me, my little girl starts school on Monday the 13th and still I have not received the labels, kindly I would need to know when my delivery will be, Thank you, Kenia
Kenia M.
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Answer from Petit-Fernand
Dear customer, meanwhile we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
Fast shipping and pretty labels, but the first wash at 60 made the garment labels peel off. I did follow the gluing instructions.
Justine P
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Answer from Petit-Fernand
Hello Justine, Thank you for taking the time to leave us your review. We're really sorry that there was a problem with your labels and this is not normal. I can confirm that they are perfectly resistant to washing and drying. If you have not already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Have a nice day. Emma
1
/5
★☆☆☆☆
I never received my order. The reshipment did not arrive either. Hence such an assessment. I won't be ordering anything from here again.
Anastasia S.
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Answer from Petit-Fernand
Please accept our apologies. If you have not received it, you can contact us at [email protected] for a refund.
1
/5
★☆☆☆☆
I never received the labels
Mausana
Translated review
Answer from Petit-Fernand
Hello Mausana, I'm really sorry to hear about your delivery problem. If you haven't already done so, please have your order number ready and contact customer service: [email protected], we'll do everything we can to find a suitable solution. Thank you for your understanding. Emma
1
/5
★☆☆☆☆
Usually I'm very satisfied, but I haven't received my order yet. I did give my new address, but I don't understand it. That's a shame.
Myriam Rosard
Translated review
Answer from Petit-Fernand
Hello Myriam, Thank you very much for taking the time to send us your feedback. I am really sorry that there is a delivery problem. If you haven't already done so, please have your order number ready and contact customer service: [email protected], we'll do everything we can to find a suitable solution. Once again, our apologies. Emma
1
/5
★☆☆☆☆
I am waiting for the order more than 3 weeks and it still does not arrive, I send emails and call the phone number 912694056 and nobody answers, very bad service.
Fabricio Vargas Peña
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order has been resent according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
Product never received
Sophie Lefevre
Translated review
Answer from Petit-Fernand
Hello Sophie, We are very sorry that there was a problem with your order. Customer service has since provided you with an answer. We hope you were satisfied. If this was not the case, please send us an e-mail to: [email protected], specifying your order number. Our apologies again, have a nice day. Emma
1
/5
★☆☆☆☆
I have not received any order yet and I call and they don't answer the phone.
Andrea Baron
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Indeed and unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make deliveries. I confirm however that your order was successfully reimbursed according to your request. Have a nice day, Maialen
1
/5
★☆☆☆☆
Very dissatisfied with this product I do not recommend and I would not recommend any more ... hardly the first use made 3t the first and the labels have ALL peeled off while washing at 30 and no dryer ... I am really very disappointed especially at the price of the product ...
Clara Dirles
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Answer from Petit-Fernand
Hi Clara We're really sorry that there was a problem with your labels. I can confirm that they should be perfectly resistant to washing and drying. If this is not the case, it's not normal. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can suggest a solution. Have a nice day. Emma
1
/5
★☆☆☆☆
I am disappointed. The cost remains high and the quality is not up to scratch! I have placed several orders with them (the first must date from 2015) and the quality is no longer up to scratch. The self-adhesive labels are badly cut and tear when you try to peel them off.
Arslm
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Answer from Petit-Fernand
Hello, I can understand your disappointment, this is not normal and should not have happened. Could you please email your order number to [email protected], so that I can find a solution. Thank you in advance and sorry again for this inconvenience. Good day, Emma
1
/5
★☆☆☆☆
Very poor quality labels, impossible to remove from their backing and peel off after 2 washes....very disappointed and yet a loyal customer for years.... too bad I'd go elsewhere
Maji
Translated review
Answer from Petit-Fernand
Hello Majida, We're very sorry to hear about the problem with your labels. I can confirm that they should come off perfectly. If this is not the case, this is not normal. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can suggest a solution. Have a nice day. Emma
1
/5
★☆☆☆☆
Colossal delay in delivery
Anna S.
Translated review
Answer from Petit-Fernand
Dear customer, meanwhile we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
I haven't received my order, I'm waiting for my refund
Fabienne Scheer
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Answer from Petit-Fernand
Hello Fabienne, I'm really sorry that there is a delivery problem. If you haven't already done so, please have your order number ready and contact customer service: [email protected], we'll do everything we can to find a suitable solution. Thank you for your understanding. Emma
1
/5
★☆☆☆☆
I'm writing you a star because the labels have come off all over the garment so I'm obliged to buy other labels for my 3 year old son who doesn't recognize his things. Frankly, I'm sorry I bought them because I stuck them on the brand labels of the clothes like you said, but no, when I went to the store, everything came off. In short! Never again in my life to recommend your rotten labels. Thank you and bye bye bye forever.
Ange Mviy-kala
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Answer from Petit-Fernand
Hello Ange, We're very sorry to hear about the problem with your labels. I can confirm that they should be perfectly resistant to washing and drying, provided that the installation instructions have been followed according to the substrate. If this is not the case, this is not normal. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can suggest a solution. Have a nice day. Emma
1
/5
★☆☆☆☆
I've been ordering for years, first time my order didn't arrive. I contacted customer service by email to find out what was going on no return, via the Instagram page either I'm disappointed!
Julie Carret
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Answer from Petit-Fernand
Hello Julie, We're really sorry that there was a problem with your order. Please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day. Emma
1
/5
★☆☆☆☆
The package has never arrived at my address but it is 100% charged,
Elisa Sánchez García
Translated review
Answer from Petit-Fernand
Good morning Elisa, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was delivered according to the tracking of Correos. Please, if you still have not received it considering the dates, we kindly ask you to contact us at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I ordered my stickers and they have not arrived.
Alba Cruz
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Answer from Petit-Fernand
Good morning Alba, We apologize for the inconvenience caused by the shipping agency. I confirm that the refund of the amount of your order was successfully carried out according to your request. Have a nice day, Maialen
1
/5
★☆☆☆☆
They do not respond to messages and emails and the goods do not arrive.
Sara
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Answer from Petit-Fernand
Dear customer, meanwhile we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
I never received my order, which was shipped on 23/08? I'm disappointed because I've never had any problems with this site.
Angelique Robert
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Answer from Petit-Fernand
Hello Angelique, We're sorry to hear about the problem with your order. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you in advance and sorry again for this inconvenience. Emma
1
/5
★☆☆☆☆
I find that it doesn't stick well to objects and it comes off very easily. I'm really disappointed and I took 30 euros worth, which is a real waste for me.
Sab
Translated review
Answer from Petit-Fernand
Hello Sab, We're really sorry about this inconvenience, it's not normal. In order to find a solution, please contact us by email (if you haven't already done so): [email protected], specifying your order number. Once again, our apologies and best wishes for the day. Emma
1
/5
★☆☆☆☆
I haven't received my order and school has already started.
Fany Polo Herron
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that the refund of the amount of your order was successfully carried out according to your request. Have a nice day, Maialen
1
/5
★☆☆☆☆
The labels don't hold, a real disappointment.
Lyde Noel
Translated review
Answer from Petit-Fernand
Hello Lyde Noel, I can understand your disappointment, this is not normal and should not have happened. We strive to make every customer experience a pleasant one and are very sorry that we were unable to meet your expectations. I invite you to contact us by email: [email protected], specifying your order number so that I can find a solution. Have a nice day. Emma