Reviews Petit-Fernand

Despite my complaint, I still haven't received my parcel. With no reply, I am still waiting for a refund.

Nice label, instructions easy enough to follow and they even supply the iron on cover-sheet... but after 1-3 washes they come off (approx 90% have now)...complete waste of money and time.

Been waiting over a week for the labels. No status yet as to whether they have been sent or not. When I want to log into my account, it just says that it is not valid, which I know for sure cannot be the case. If I go to forgotten password, I also get one for my email address, but if I enter it, it says that it is invalid. I wanted to contact customer service but that doesn't work. Unfortunately it was my first and last order. Money paid goods not yet received really bad.

They say that my order was shipped on September 12 and to this day it still hasn't arrived, I have contacted them by email twice but they don't give me solutions, I want my order or refund now. In the end I have had to write the name with permanent marker on the garments ??????? Very upset and disappointed

One month delivery....

Very disappointed with the delivery service. I didn't get the labels and lunches for back to school. In the end I didn't receive the lunch box, I got a gourd instead and they sent me back the lunch in a different color because the original one was no longer available:-(

I never received my order hard to give an opinion

Disappointed gourd badly printed and impossible to close for children. Customer service offering to send us one back after two weeks, no news from them and they don't reply to our emails....

Frankly, I was very disappointed, even though I was very interested in this promising brand. Very late receipt of items, no information, automatic email response, always the same and misleading, no response on social networks to finally discuss with other customers who are in the same expectation or worse! The quality of cotton bags is limited ... in short I did not expect. The seriousness is lost I take the time to say when it goes wrong but also when it goes well.

After 4 weeks I still have no goods and what comes back as an email Thank you for the positive feedback. As a customer you are not even taken seriously. Never again a pity for the money Have ordered elsewhere

1 month delay for a back-to-school order, even though it is stipulated in the GTC that orders are dispatched within 48 hours. On the same day (3 weeks later), we were told that the order had been dispatched, and 1 hour later a second one told us that the order was being manufactured. It took 3 emails and a threatening email taking back the GTCs to see the order dispatched on the same day as this email. That's 3 weeks after the start of the new school year! To be avoided, blatant lack of seriousness

Iron-on labels come off in the first wash, but I've applied the rule for gluing them.

A disappointment I never got anything , they took the money and I got nothing a real disappointment be careful

Come off once washed. Had the iron on ones, they do not stick properly and have had to repeatedly add new ones after every wash

Despite the lovely labels and fast delivery, I'm rather disappointed with the quality of the product. The iron-on labels peel off very easily, even though I followed the instructions to the letter. The object labels come off too, or you have to put a layer of tape over them. I finally bought myself a permanent marker, which is ugly but holds better. It's a shame, because the website is well designed, intuitive and easy to use, and the prices are in line with the competition, so they're fair from the outset.

The products are fine, but the delivery time is much longer than advertised. I was very disappointed to receive my order almost 3 weeks after the start of the school year when I was counting on it.

A disappointment, the first and the last time, I have been waiting for more than 20 days and have not received the order. I do not recommend it. Sticker is much better, there is no color...

Very bad shipping! Order placed Sept 6 and nothing has arrived yet. Made email reminder, they replied to wait until Sept. 21 and if it did not arrive, advise. Wrote another email to which I received no response. Can't judge the quality (not having tried them) but definitely not very useful having started school two weeks ago!

The iron-on labels don't stick at all, so after the first wash they disappear in the drum! In short, you have to reapply them every time you iron. In the end, it's a purchase for nothing, I'll have to go and find some elsewhere! I strongly advise against

I placed the order more than a month ago, I have written two emails and I have had no response... I find it very bad service on their part, I do not recommend them.

2 gourds stolen and still haven't received the replacements. Can't wait to get them, because the one I received is TOP!

I placed the order almost a month ago and it has not arrived. I have sent two emails that have not been answered and I call and an answering machine tells me to send an email. A disgrace.

I never received the second part of my order.

Hello, I still haven't received my entire order and I can't reach you. I find this sca. I have already left two unanswered e-mails. Thank you for keeping me informed. Laetitia Rousseau

I ordered more than three weeks ago and have not received anything. I don't doubt that they made it in 48 hours, but if it takes a month to arrive, it's worthless.

I placed the order more than a month ago. I contact them and they always answer me the same thing, to verify my data. I have verified them several times and nothing. A fiasco. I consider the order lost.

After a collaboration with this brand and having fulfilled our part of the deal. Nobody deigns to answer us or give us compensation for this deal. It is unbelievable the quality of agreements they make and then fail to deliver. We are very disappointed in the work that this has meant for us and they show no respect for the time and work of others. Sad.

Order not received

I ordered 2 times on this site. The labels on my 1st order did not stand up to the test of time (they faded). I nevertheless placed a 2nd order because I liked the personalization of the lunch boxes ... but I despair of ever receiving it. The after-sales service gives me ready-made answers that don't answer my questions.

3 weeks late, no discount on shipping, difficult to reach, products of lower quality than my previous order. What a shame!

Some of the products are missing, with no news from the company in response to my reminder emails. In addition, the 1st shipment was late for some of the products, preventing me from using them for back-to-school.

I placed two orders in early and mid-September, nothing ever arrived..the automated responses do not help and do not give accurate information about the real situation. I have emailed you at the address on the site. I would like to ask for a refund. Thank you

I'm still waiting for my 3 week box

Too bad, beautiful label, but a wash and more labels, your better to write with a pen if it's to have fun sticking labels for a single use. After this comment customer service at the top they take care of their customers ... above my expectations really a lot of choice beautiful labels

Ordered labels a month ago.After several requests for updates and vague answers,I find out that today I was sent a code that does not allow me to track my order and that they will probably arrive in another 2 weeks.Too bad I need the labels before the vague date indicated.Very bad service.I DO NOT RECOMMEND IT.After payment no security on the goods. P E S S I M I

I received them quickly and ordered 30. Visually nice, but the quality is mediocre! The labels don't fit on either the brand label or the fabric composition label, even though I did as instructed. I don't recommend it because after just one wash, the label comes off... Useless!

Dissatisfied the labels were never delivered in 48 h but in 1 week! once the return to school passed! and moreover there are 6 euros of expenses of delivery whereas the labels pass in a simple envelope mail! after having announced 2 times that I was still not delivered no commercial gesture was proposed to me! the minimum was to offer these famous expenses of delivery!

After more than 15 days I still haven't received my order. I send an email and receive a reply saying that I have to wait another 1 week.... "manufacturing within 48h" but then the shipment....??? Impossible to reach me by phone I am told the numbers 1 to 1. I have doubts about the receipt of my order and the real existence of this company. On the other hand, I do receive promotional offers.

The bottles are too heavy and difficult to wash. Honestly, don't buy! I received the snack boxes 20 days after my order! Just stick to the labels.

Disappointed with the results of the self-adhesive labels for clothes, they come off after the first wash... they don't stick, I find them everywhere...?